About XCALLY
XCALLY pricing
XCALLY does not have a free version but does offer a free trial.
Alternatives to XCALLY
XCALLY Reviews
Feature rating
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
XCALLY is good contact center sofware
Pros
Auto-Dial is killing, Contact is good and IVR designer is one of the best that I ever used.
Cons
Open channel - Line, Open channel - Facebook
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Best ever system
I have to say that nothing is better
Pros
I like its IVR and JSCRIPTY a lot especially with its drag and drop features which make it very easy to set up and use.
Cons
It would be great if it has a built in CRM.
- Company size: 51–200 Employees
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Review Source
Feature rich application providing a single UI to call-centre agents for multiple input...
We were looking for a software company to partner with to provide our customers with a multi-channel platform when we came across xCALLY. It is a feature rich application providing not only standard forms of communication like voice / email / chat / sms; but it also includes an open channel allowing any number of external communication like twitter / facebook to also be fed to agents in a single user interface.
Not only is xCALLY fantastic software but the support from them is just as fantastic!
Pros
Single UI for multiple input streams to call centre agents.
Open channel to allow unlimited integrations.
Support.
- Industry: E-Learning
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
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Review Source
Good Dialler tool with decent features
I use XCALLY in my daily routine, and I feel that XCALLY is a good dialler tool with manageable errors at sometimes. It will be the best in the market, if they consider little price cut with improved service and features.
Pros
XCALLY is simple to set-up and ready to use application in our workstations. It turns all our connecting devices to a portable call centers with IVR support and call management features. Call reports are easy to pull from XCALLY and serves us as a testimony of our productivity.
Cons
XCALLY mobile application needs improvement in user interface and stability, the application hangs a lot. The call quality went down sometimes for no reasons, the clients coudn't hear our voices properly.
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
We rely on XCALLY and it meets the challenge daily
We rely on XCALLY in a fundamental way to enable our customer support team to take and make support calls and follow up on support tickets in Zendesk (created via the XCALLY integration). Everything just works!
Pros
I am the administrator, and I've found that it's easy to configure the IVR, the agents' parameters, generate queries and reports, find historical calls, manage integrations with CRMs and VOIP services, keep the system up-to-date, work with the XCALLY phone bar, and more.
Cons
There really (but really) aren't any aspects of XCALLY which I like least. I suppose this sounds suspect, but it's true - I'm the proverbial satisfied customer!
