About XCALLY









XCALLY pricing
XCALLY does not have a free version but does offer a free trial.
Alternatives to XCALLY
XCALLY Reviews
Feature rating

- Industry: Telecommunications
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Future of Contact Center !!! Xcally Motion 2
Xcally Motion 2 is like charm when we show to our valuable customers. It always has a wow factor.
Pros
Intuitive GUI.
Tons of features.
Easy Install & Maintain.
Future Proof Investment.
State of the art technology.
Cons
I live everything about Xcally Motion 2.
Reasons for Choosing XCALLY
CostSwitched From
Avaya OneCloud UCaaSReasons for Switching to XCALLY
low cost but yet features rich.- Industry: Telecommunications
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
XCally Contact Centre the Way of the future
Fast efficient and deliver
Pros
As a Distributor in South Africa, I love that I have a solution that literally fits and partners with every single Contact Centre need I have for my customers. I have not had none single case where by XCally has not been able to suit their needs and their budgets. It has simply been a "no brainer". XCally meets the following requirements Omni Channel, Voice Channel, Outbound Dialer with many options of dialing, IVR Designer which I might has is the most simple to use and deals with the most intense complicated environments easily, Agent and Web Gui with a built in phone bar, analytics and reports and scripting tools.
Cons
I can honestly say there was nothing I do not like
- Industry: Telecommunications
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
The great Xcally Motion
Great support, friendly sales, possibility to order unique additional functionality.
Pros
Easy to use, design and functionality! The software has friendly IVR designer
Cons
I’m waiting WFM feature. Easy price model for customers.
Alternatives Considered
Genesys Cloud CXReasons for Choosing XCALLY
Functionality and priceSwitched From
Genesys Cloud CX, Cisco Unified Intelligent Contact Management Enterprise and Avaya IP OfficeReasons for Switching to XCALLY
Functionality and price- Industry: Computer Software
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Motion - powerful system, easy to use
The built in PBX and the easy way to setup the system is very powerful. Also the ability to run system commands of calling external files on the server allows to customize the functionality efficiently.
Pros
The system allows to set up an IVR very easy and to maintain it with grafical objects. High minitoring abilities allows the call center manger to view online status and improve the oerformance
Cons
The reports doesn't support any mysql queries (for example: union function). Also, analytics doesnt't include graphs. In addition,user ans admin screens cannot be customized in a manner that allows to add or remove columns or fields.

- Industry: E-Learning
- Company size: 5,001-10,000 Employees
- Used Daily for 6-12 months
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Review Source
Good Dialler tool with decent features
I use XCALLY in my daily routine, and I feel that XCALLY is a good dialler tool with manageable errors at sometimes. It will be the best in the market, if they consider little price cut with improved service and features.
Pros
XCALLY is simple to set-up and ready to use application in our workstations. It turns all our connecting devices to a portable call centers with IVR support and call management features. Call reports are easy to pull from XCALLY and serves us as a testimony of our productivity.
Cons
XCALLY mobile application needs improvement in user interface and stability, the application hangs a lot. The call quality went down sometimes for no reasons, the clients coudn't hear our voices properly.