Vonage Business Communications

4.0
Overall rating
Reviews

4.0
Overall rating
Reviews

About Vonage Business Communications

Vonage Business Communications is a good option for small-, medium-, and enterprise-level businesses that need a scalable, easy-to-use VoIP platform with premium voice clarity and a wide array of solutions for specific business needs. A long-time industry leader in VoIP, Vonage also provides business integrations and unified communications features that stack up well against the competition. Vonage Business Communications is a strong offering for SMB organizations looking for an entire unified communications platform that enables users to connect by voice, messaging, SMS, and video. The scalable solution helps companies deliver secure, global customer communications experiences to over 35 countries.
Vonage Business Communications Software - 1
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Vonage Business Communications video
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Vonage Business Communications pricing

Vonage Business Communications has a free version and offers a free trial. Vonage Business Communications paid version starts at US$19.99/month.

Starting Price:
US$19.99/month
Free Version:
Yes
Free trial:
Yes

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Vonage Business Communications Reviews

Overall rating

4.0
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Feature rating

Value for Money
3.8
Functionality
4.1
Ease of Use
4.1
Customer Support
3.7
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All Vonage Business Communications Reviews

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313 reviews
Mirza Abdul Ghafoor
Mirza Abdul Ghafoor
  • Industry: Staffing & Recruiting
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

4.0
Reviewed on 23/10/2022

If you make heavy calls. Take this !

Overall experience has been very professional in my work space and lead me and my work to so many advancement and progress. .

Pros

Generally I Liked everything about this software from Calling , recording , making heavy calls to Call conferencing among so many people . It’s accessible on desktop to iOS and android , voice quality of the Call is also very good !

Cons

Probably nothing , loved almost everything about this software . I can’t find any replacement of this application or software until and unless it’s alive in the market !

Alternatives Considered

Google Voice

Reasons for Switching to Vonage Business Communications

Because of the price mostly , google voice was way expensive and had almost same features than vonage bussiness communications has .
Jackson
  • Industry: Philanthropy
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
2

4.0
Reviewed on 3/05/2024

Vonage Review for Call Center

We are still newer to Vonage, but it has been a good transition. They have been in communication with us and try to help us when we need it.

Pros

It is an easy program for our agents and supervisors to learn and use. Provides a multitude of customizable options that work well with the integration to Salesforce. I enjoy their community hub that allows me as the manager, to be able to keep informed with updates and issues others are seeing, which is great transparency and 100% is a stress reliever to me.

Cons

Still are some features that are not present yet such as reports that are helpful for nonprofit work and specific metrics within those, clean ways to monitor calls - wish there was a way to customize the page so I can see everything I need while monitoring, and we have had some hiccups here and there with the program, but for the most part have been able to troubleshoot in a timely manner.

Byron
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
3
Ease of Use
1
Customer Support
1

1.0
Reviewed on 5/12/2024

Utterly unreliable and glitchy. Losing customers daily. Entire sales and tech support overseas...

I'm actually going to give a chance for someone in a North America team to reach out before I leave a 3000 plus report of my experience of 7 years as a customer paying $150 per month which includes many full outages, intermittent call and sms outages (just nothing comes on our end despite clients trying calls and SMS on their end) and software glitches, and which culminated in a ongoing SMS outage (despite having resolved the campaign registry) resulting in lost clients and a hair pulling two weeks of total unresponsiveness from tech support. I own a courier service and clients sending sms for medication deliveries or flowers for funerals just never got to us. Hundreds of these messages lost. Now, as of 4 days ago, outgoing sms is working but incoming isn't which is obviously the vital communication. Did a little switcharoo. A nightmare. I even have had nightmares.

Pros

Has good features like call recording and sms (when it's not losing your messages into the void)

Cons

Regular outages and glitches, tech support (even the escalation teams) totally apathetic, unresponsive and unsympathetic

Tim
  • Industry: Higher Education
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
2

3.0
Reviewed on 30/12/2024

Vonage Experience

Pros

It's good for voice calls and it's convenient for being on your phone and computer.

Cons

Texting is a very large part of what we do and the text feature has either been removed or just doesn't work any longer.

David
  • Industry: Architecture & Planning
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
3

5.0
Reviewed on 3/02/2024

Vonage good service for the money

I used Vonage for the year before changing to another company who offered me a better price. I never had any issue with the service and it worked and was reliable it was just a little more for the options they offered.

Pros

I used Vonage for the year before changing to another company who offered me a better price. I never had any issue with the service and it worked and was reliable it was just a little more for the options they offered.

Cons

Too much money for the options they offer. Some other company offer the same options for less money. Also Getting in touch with support is not as easy as other company's.

Donald
Donald
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
1

3.0
Reviewed on 18/01/2024

Poor Customer Service

I signed up with Vonage to get better customer service with setup and I did not get it as promised. They charged me for service even after I cancelled.

Pros

The price wasn't unreasonalble for the services we needed.

Cons

Customer service was difficult to get. They sent me an office phone that I couldn't use without an ethernet cable. My router is in another room. Later I found a router extender that I could use to connect the phone to the internet, but no one in tech support seemed to know that simple fix. Also they stated that you needed to cancel the auto renewal it needed 60 days advance notice. I did that only to find out that the request doesn't mean that you want them to not automatically charge your credit card for service. Even after I had my number ported out. Set up was not easy for me and I couldn't get good help from them. Their service was inconsistant. My wife and I both had the app on our cell phones but the calls would not always come though on both phones.

matt
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

2.0
Reviewed on 27/12/2023

Not what we were sold … all the hype none of the product

Not good at all we fell for the scam of tell the customer what they want to hear and hope they never use it

Pros

it had a nice layout in the application

Cons

everything it never worked, we were told constantly by sales and our pm that we had these features but everytime we tried to use them we had to pay an additional fee for them or even if they existed in vonage

Reasons for Choosing Vonage Business Communications

pricing we do alot of sms and dialpad was severely increasing sms

Switched From

Dialpad

Reasons for Switching to Vonage Business Communications

we were told and “showed” they had all the features we used and needed and that was not the case
LACEY
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 25/03/2024

A Refreshing Change

Pros

While every VOIP has its problems, customer service with Vonage is outstanding. They never leave any tasks unfinished and no questions are left unanswered.

Cons

The set up was tricky, but I am no phone analytics expert.

Alternatives Considered

Business VoiceEdge

Reasons for Choosing Vonage Business Communications

The previous program, service, and [sensitive content hidden] were ATROCIOUS. Zero accountability for repeated technical issues.

Switched From

Bridge

Reasons for Switching to Vonage Business Communications

More functions & features that suited our business type.
Gonzalo
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 9/12/2024

Need get the sms back

It is great, and I love the app too easy to navigate and be on top of my messages.

Pros

Very easy to navigate and has an app that I can get on my smart devices.

Cons

Very Friendly user to manage sms and reply to them.

Roy
  • Industry: E-Learning
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
4

3.0
Reviewed on 11/12/2024

Vonage Business

In the beginning it was great, but only have of the capabilities makes it a hinderance in normal work activity

Pros

The fact that I can call or texted from the app

Cons

The sms feature has been down for months, having to jump back and forth between apps to call or text

Mario
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
1

5.0
Reviewed on 22/08/2023

Great Phone service but bad Customer service.

Overall very good I do not have to spend to much time in the portal

Pros

How it can be installed on your phone and computer and take calls from both. The admin portal is very easy to manage.

Cons

Customer service needs to have the option to speak to a person if the bot cannot help. I spent months trying to get someone to help with my issue.

Cyrus
  • Industry: Commercial Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
3

4.0
Reviewed on 31/05/2023

Vonage - a voyage in connectivity

Very satisfied, would highly recommend to peers

Pros

Ease of connection, multitude of integrations and overall amazing reception

Cons

A slightly high price for use and the non integration with the APIs

Ziya
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Features
5
Ease of Use
4
Customer Support
4

4.0
Reviewed on 24/04/2023

Streamlined Communication Thanks to Vonage

Vonage Business Communications is an efficient and reliable communication platform, despite some downsides. Integration capabilities and the mobile app make it a valuable asset for businesses seeking a comprehensive communication platform.

Pros

Vonage Business Communications offers a variety of communication channels and integrates seamlessly with other business applications like Salesforce and Microsoft Office. The mobile app is user-friendly and enables communication on-the-go.

Cons

Some features are only available on higher-priced plans, the user interface could be more intuitive, and customer support can be slow at times.

Darren
  • Industry: Media Production
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
3
Customer Support
4

4.0
Reviewed on 20/02/2023

Good service for the price, but your get what you pay for.

I was satisfied with Vonage, if you are looking for a business telephone service this is great.

Pros

Vonage is very cost 3ffective for small businesses on a tight budget. The main features are simple to setup and use. Also loved being able to setup numbers for different countries will answering them all from one place.

Cons

I found the higher end features complicated to setup and compared to other services Vonage did not like it when my internet was slower than normal causing very poor quality calls.

Verified Reviewer
  • Industry: Internet
  • Company size: 10,000+ Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
4

4.0
Reviewed on 24/02/2023

A decent Voip with lots of options (great for small teams)

Pros

-It's really easy to use - you can be up and running in no time-The call quality is consistently great, (local/international calls feel the same)-the mobile app is really helpful - It allowed me to take calls and messages on the go The voicemail transcription feature can really save you a lot of time and help you stay on top of your messages

Cons

-The pricing can be a bit confusing, with different plans and add-ons to consider-Sometimes there can be a delay or lag during video calls, but it's not a huge issue-The customer support can be hit or miss - sometimes it's great, other times it can take a while to get a response

Santanu
Santanu
  • Industry: Staffing & Recruiting
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
0

4.0
Reviewed on 13/01/2023

Vonage-One of a Kind

Pros

1-Ease of Use2-Very easy integration with other apps3-Multiple Features4-Great Analytics

Cons

1-Sometimes the issue occurs with the support

Steven
Steven
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

5.0
Reviewed on 8/05/2020

Vonage For Small Business

My overall experience with Vonage Business Communications has been excellent. Setup was painless, support was responsive when I had questions and the service has been extremely reliable.

Pros

Vonage Business was easy to set up and configure on my small company network. The Vonage Business application dashboard is simple, clearly laid out and easy to navigate. Once you completed the initial setup, there is not much need to access it, except to add or remove features. It has all of the basic features that I need running a small business such as call forwarding, voicemail, customizable Caller ID. Vonage also offers toll free 800 numbers if your business needs one. While I do not need to call Canada or Mexico, the service includes calls to Canada and to Mexico at no extra charge.

The service has been exceptionally reliable and all conversations have been clear and noise free.

The Vonage Business service included a VOIP handset with a headset port. The Vonage Business Software includes a SoftPhone application so that all activity can be easily managed from your computer.

Add-on features include such items as on-demand call recording, virtual receptionist, fax service and others.

Cons

There are no issues that I have with the Vonage Business Communications software or with the Vonage Business service.

Ivan
  • Industry: Staffing & Recruiting
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 6/09/2022

Vonyage is the best VOIP in the market

It is great using Vonage Business Communications. VOIP lets us call the prospect without an interception

Pros

There are different features in Vonyage . We have integrated it into our ATS which makes our job a lot easier. We can text with a prospect in a real-time basis. There is no lag in our delays in the call.Vonyage is a great tool

Cons

It sometimes gets glitchy with the new updates but after some time it works fine.

Thomas
Thomas
  • Industry: Information Services
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
2
Features
2
Ease of Use
5
Customer Support
4

5.0
Reviewed on 19/10/2022

That is such a rel ief bondage was the first for VOIP

My overall experience with Vonage was okay but unaffordable. I hope they are able to integrate more with third party apps in the future and I might consider trying them again

Pros

Their call monitoring, call routing and voicemail features were absolutely amazing.

Cons

The biggest con was the price it kept growing and growing to a point where we had to switch over to a new provider. They were also missing a lot of integration with third party applications

Alternatives Considered

Dialpad and Nextiva
Chris
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
0

4.0
Reviewed on 30/01/2023

Good SMS and calling tool for sales actions

Pros

Easy dashboard to manage SMS messages and for making outbound phone calls. Easy process to making international calls too.

Cons

Sometimes not directly notified about incoming SMS messages, could have been a notification setting that I didn't switch on. Overall no complaints.

Santhosh Kumar
  • Industry: Staffing & Recruiting
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

4.0
Reviewed on 30/11/2022

Vonage is User friendly service Provider for business

Mostly I like vonage need to implementation on call duration and call reports should automatically generating

Pros

Mostly I like vonage Call and voice quality and message delivery very speed

Cons

Mostly I like vonage need to implementation on call duration and call reports should automatically generating

David
  • Industry: Media Production
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
2
Features
3
Ease of Use
3
Customer Support
2

4.0
Reviewed on 24/05/2019

Premium Pricing, Insufficient Support, Unnecessarily Complex Interface

It provides us with voice communications including an autoattendant. However, the experience has been quite frustrating due to high prices and poor service. The only reason I haven't switched us is because other more important projects are waiting.

Pros

- The mobile app is pretty slick and just works.

Cons

- Pricing is on the higher end for these sort of services and lots of functionality not included by default, must use paid add-on.
- The emails they send regularly link to their old admin dashboard, when you click you are prompted to visit the new dashboard, redirected to the individual (instead of admin) dashboard and then have to navigate into the admin dashboard.
- The UI has improved leaps and bounds over the years but still is over complicated.
- We've had an issue for ~1 yr (maybe more) where we are unable to create new voice recordings for the auto attendant (either using their call in feature or uploading a prerecorded file). Always get the run around on this - it is our browser (we are trying from multiple computers using multiple browsers, and yes we have cleared our cache), etc. Sometimes told there is an issue but it will be fixed by x date (never is). In the end we always have to have them upload the file. This time was told it was our network (but we've done it from multiple networks - office and multiple homes with their own ISPs) using both office and personal computers (e.g., it isn't a security program etc. on our computers).

Sandy
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 27/11/2018

Easy to Use

Vonage's apps for computers and phones makes it a seamless extension of my business.

Pros

I love that you can forward calls and messages to your personal cell phone, eliminating the need for corporate phones should the company desire. In addition, the desktop app makes it easy to make calls (even international ones) from anywhere. I like the integration of a company's contact list and speed dials for international locations--we have a large presence outside of the US and it's so simple to speed dial to Ireland quickly. You would think a US-based company would have trouble with this, but it's honestly so seamless with Vonage. Our Corporate team is very happy with the services they provide at a very fair price.

I really appreciate how Vonage makes our workflows easier and more efficient.

Cons

I wish that the features of calling a number directly from your computer were better, but honestly that doesn't impact my job too much. There are no major cons for me.

Verified Reviewer
  • Industry: Government Administration
  • Company size: 5,001–10,000 Employees
  • Used for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
1

5.0
Reviewed on 22/12/2020

Abysmal Customer Service/Support

There were numerous issues with porting our number that came with vague issues that didn't tell us what was wrong, lack of follow-up communication, ineffective troubleshooting, and lack of training by their reps which required numerous chats (they're no longer available for support by phone) and resubmissions to try and resolve. During that time, we were being billed for both Residential and Business and we asked about VB billing and/or a refund since we couldn't use the service. At no time were we ever told by reps that we should ask to "suspend" the service (which we found out almost 4 months later we should have asked for), just that we could ask for a refund once the number ported successfully.
We finally got ported last week and asked for a refund today. We were told we could have a very small portion refunded back because we did not "ask" for a "suspension" by Supervisor [SENSITIVE CONTENT HIDDEN] We asked her to review all of their prior chat transcripts that showed that not one of their reps on the many interactions offered this as an option, so how could we have known? Her reply was to ignore that completely and offer us a miniscule refund. At no point was she willing to entertain that it was a problem on their end (as the chat transcripts showed), that they were sorry, their reps should have communicated the appropriate process, and that as a result we were due a refund". Instead she said they did no "wrong". Abysmal support and lack of regard for us as a customer.

Pros

Marketed features and pricing met our fixed budget and needs for a smaller Service Desk.

Cons

Porting process, customer service, customer support

Brielle
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
5

4.0
Reviewed on 8/11/2016

Vonage Business for your business

I am overall satisfied with Vonage Business Support- each time I called on the phone I was given a real person to speak with and a case number, to ensure the quality of my "case" the next time I called. As a busy work professional, I found this very valuable. I spoke to an amazing tech after speaking with Vonage Business support. He was able to direct me to exactly what I was looking of in a very short amount of time. My business purchased over 10 lines and the Yealink T46G phones from Vonage. I find these to be incredibly professional phones with a large screen. This is extremely beneficial when I am wearing a headset, on the regular phone, or connected with m work cell.

Pros

In regards to Vonage Business Phone systems, I like most being able to speak with a real person to answer my questions. Help was available any time I called. The help was organized and true- this helped me weed out things I didn't have time for. As a busy professional, this was extremely valuable. Each person I spoke to was able to help me validate my "silly" questions and assist me through the Vonage experience. The Yealink also shows busy field lines, my favorite feature on the phone, so I can see who, in my offices, is on the phone. This saves me time.

Cons

I was disappointing that it took so long to find an associate that could answer my questions. I called three times previous with questions about the phone system, and on the third time I spoke with a very knowledgeable professional who could fully assist me with my system questions. My business has purchased Yealink phones and is disappointing that each phone requires a special Yealink donagle for the "Tested headset list compatible with Yealink IP Phone". While the Plantronics Voyager Legend came with a dongle, we had to order separate dongles for each phone.

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