--- description: Review of UJET Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: UJET | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [CRM Software for Startups](/directory/3235/startup/software) > [UJET](/software/344338/ujet) # UJET Canonical: https://www.softwareadvice.co.nz/software/344338/ujet Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.co.nz/software/344338/ujet?page=2) > UJET is a cloud-based call center application that integrates with customer relationship management (CRM) solutions. It offers both voice and chat channels for customers to reach their support agents. Users can connect with agents via the application, online and on the phone via interactive voice response (IVR). In-app communications with customers provide key customer and account details to agents before they take calls. The online channel provides on-demand live chat with customer support agents. The IVR feature provides skilled agents and an interactive dashboard. UJET also lets users and customers share photos, videos and screenshots in real time. UJET offers integrations with Salesforce, Zendesk, Desk and Kustomer. Customer support is offered via online chat, a knowledge base and over the phone. > > Verdict: Rated **4.6/5** by 140 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 140 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: UJET - **Location**: San Francisco, US - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$80.00 - **Pricing model**: (Free Trial) - **Pricing Details**: Please contact us for pricing details: https://www.ujet.co/contact-sales - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Danish, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Spanish, Swedish - **Available Countries**: United States ## Features - API - Activity Dashboard - Alerts/Escalation - Archiving & Retention - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Autoresponders - Blended Call Centre - CRM - Call Centre Management - Call Conferencing - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Transfer - Canned Responses - Chat/Messaging - Communication Management ## Integrations (8 total) - Freshdesk - HubSpot CRM - Kustomer - Observe.AI - Salesforce Sales Cloud - ServiceNow - Verint Workforce Management - Zendesk Suite ## Support Options - FAQs/Forum - Phone Support - 24/7 (Live rep) ## Category - [CRM Software for Startups](https://www.softwareadvice.co.nz/directory/3235/startup/software) ## Related Categories - [CRM Software for Startups](https://www.softwareadvice.co.nz/directory/3235/startup/software) - [Online Meeting Software](https://www.softwareadvice.co.nz/directory/852/online-meeting/software) - [VoIP Software](https://www.softwareadvice.co.nz/directory/4508/voip/software) - [Call Monitoring Software](https://www.softwareadvice.co.nz/directory/1811/monitoring/software) - [Customer Engagement Software](https://www.softwareadvice.co.nz/directory/508/customer-engagement/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.co.nz/software/120988/ringover) — 4.7/5 (881 reviews) 2. [Convoso](https://www.softwareadvice.co.nz/software/2799/safesoft-contact) — 4.5/5 (395 reviews) 3. [DialedIn CCaaS](https://www.softwareadvice.co.nz/software/20027/chasedata) — 4.8/5 (325 reviews) 4. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1786 reviews) 5. [Readymode](https://www.softwareadvice.co.nz/software/171343/Readymode) — 4.6/5 (143 reviews) ## Reviews ### "Easy Use" — 4.0/5 > **Arizbeth** | *12 September 2019* | Apparel & Fashion | Recommendation rating: 7.0/10 > > **Pros**: Ujet is so easy to use\! I love how I can text a customer right then and there during our call. > > **Cons**: I wish there was a feature in which allowed us to send screenshots to customers via text. ----- ### "Highly suggested tool." — 5.0/5 > **Jonnel** | *21 October 2023* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: On our job we need this kind of tool because we are customer service representative we need to take calls,chat and emails Ujet was very helpful and very easy to use > > **Cons**: I relly like this kind of tool it was very easy to use and i already suggest this on the other company > > My over all experience on this tool was very good ----- ### "Poor strategic vision from leadership, broken and unstable product." — 1.0/5 > **Jamie** | *26 May 2018* | Consumer Electronics | Recommendation rating: 0.0/10 > > **Pros**: Product does not have the depth that modern enterprises require or track record of success. Best fits SMB but cannot support the volume of enterprise which is sad because they've fired all their small biz customers and are marketing to enterprise only. > > **Cons**: The product took a HUGE hit when the founder forced out his head of product/cofounder which ultimately lead to the rest of the design team quitting, leaving no design team left at Uject. The product is lacking full functionality offered readily by it's competitors in the industry because the founder has no relevant domain expertise and cannot agree with other C-levels on where to take the product. They've lost much time on improving the current product by attempting to build shiny new features for large customers who haven't signed contracts yet but deny current customers of features promised to them months ago. Sales team lies to sell product and creates a whirlwind of customers who hate the product all the while the engineering team is unable to fix bugs and improve product stability because they are forced to create impossible features asked for by non-customers. > > None unfortunately. ----- ### "Easy for our team to hit the most aggressive SLAs I have ever seen" — 5.0/5 > **Verified Reviewer** | *27 September 2019* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Simple to use, and very easy to roll out to the whole team. UJET has been a reliable option that saved us from the pitfalls of our previous provider. Life's great with UJET. > > **Cons**: No app, so you are in essence tied to your desktop/laptop to use it > > Exceedingly positive, especially with training new hires who were not here when we rolled it out. Other than the lack of a smartphone app, UJET has been a dream. ----- ### "UJET Call Engine" — 5.0/5 > **Verified Reviewer** | *13 September 2019* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: Its very simple to use, and because of this you can save a lot of time training your personnel to use it. > > **Cons**: None at this moment. Its cloud based API allows it to be deployed anywhere as long as you have a computer and an internet connection. > > It has been the right solution to our customer service needs. ----- Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.co.nz/software/344338/ujet?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/344338/ujet) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data