GreenOrbit
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- Industry: Telecommunications
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Team communication and connectivity
Pros
GreenOrbit is simple to use, and how frequently it is upgraded and improved. Also, the assistance that came with the program is excellent, as it is pretty responsive. The individuals who work there are incredibly courteous and always willing to assist or give ideas.
Cons
The ease of updating, as well as the aesthetic visual design modifications, may be improved. Communication and networking with users that are using mobile devices is a feature that will enhance the intranet's functionality and making it easier to have multi device connection.
- Industry: Law Practice
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Green Orbit Cloud Intranet
I have used Greenorbit for many years both onsite and now in the cloud. It has made my life very easy to run and maintain an Intranet without dedicated staff.
Pros
I like that it is Cloud based and integrates with for our Azure environment for single sign on. There are no backups and servers to worries about.
Cons
Some of the backend features and difficult to navigate, but we should be doing more documentation on our side.
- Industry: Defense & Space
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Limited Software and Extremely Limited Support
Insufficient, stressful, never-ending problems that they can't solve. If you don't know why we aren't receiving advertised functionality, I expect you to FIND someone who does. They just throw up their hands, huh, that's weird. Everyone in our organization hates this product. It is a complete mystery to me how anyone can rate this higher than a one. Advertising 24/5 support that cannot solve any of your problems is just stupid. We are so over this company!
Pros
None. There aren't any. Do not purchase this product whatever you do.
Cons
Simple, advertised functionality doesn't work. Our organization has had an open ticket for over 6 months trying to get their product to function as they say it does. Their support in India cannot solve it; the developer in Australia cannot solve it. Yet this is advertised functionality! Your software doesn't work. Anyone with any design ability absolutely hates it--it's so limited. Good luck getting support. Their advertised 24/5 availability just means someone will get back to you within 24-hours. And then once you reach them, they cannot fix the problem. They drop the ball until you cc someone in the States. As soon as you stop cc'ing them, they stop trying. I don't understand how anyone could have a positive experience with this product or this company. We are counting down till our contract ends. What a huge mistake!
Response from Knosys
hi Cheryl,
Believe you and the team at Marvin Engineering are currently liaising with our Team and we hope to have this issue/challenges resolved shortly.
- Industry: Accounting
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Customer service is great. If we have a problem, its always easy to get feedback and advice.
Pros
I find the product really easy to use, and customise for our purposes. The functions promote team collaboration which was what we were looking for. Also really like the customer service when we have an issue or query with the software.
Cons
Inability to upgrade ourselves therefore cost is high each time a new version is released. Mandatory training hours is also an issue.
- Industry: Retail
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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First Class sevrice
one source of the truth and seamless communication
Pros
Easy to use and suitable for business functions. There are many features that you would expect in a top end expensive system at very little cost
Cons
Not a lot to say here as there are always improvements occuring. There is a dedicated support team to answer all your queries.
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