--- description: Review of 360 SMS App Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: 360 SMS App | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [SMS Marketing Software](/directory/4532/sms-marketing/software) > [360 SMS App](/software/338470/360smsapp) # 360 SMS App Canonical: https://www.softwareadvice.co.nz/software/338470/360smsapp Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/338470/360smsapp?page=2) > 360 SMS App is a 100% Salesforce and Zoho native, AI-powered digital engagement platform designed to help businesses connect, converse, and convert across 15+ messaging channels—without leaving Salesforce. 360 SMS is a 100% Salesforce- and Zoho-native, AI-powered digital engagement platform that helps businesses connect, communicate, and convert across 15+ messaging channels—all without leaving Salesforce. Trusted by 3,000+ businesses across 100+ countries, 360 SMS has been a proven name for over a decade, earning a 4.98/5 rating on AppExchange. From SMS and WhatsApp to WeChat, LINE, Viber, Kakao, Zalo, and more, 360 SMS brings all customer conversations into a single Salesforce interface. Sales, marketing, and service teams can send, receive, and track messages directly from Salesforce records, ensuring complete visibility and consistent follow-ups. Automation is at the core of 360 SMS. Teams can use no-code tools to quickly set up recurring messages, auto-replies, surveys, and drip campaigns, while advanced users can leverage Salesforce Flows, APIs, and integrations for complex workflows. This flexibility allows teams to scale engagement without relying on developers. AI and AI Agents play a key role in improving productivity and outcomes. 360 SMS offers AI-powered language translation, enabling teams to communicate instantly in a customer’s preferred language. AI-suggested replies help agents respond faster and more accurately, while template quality scoring and message refinement tools ensure clarity, consistency, and compliance. Conversation analysis provides summaries, sentiment tracking, key takeaways, and next-action recommendations to help teams continuously improve engagement. AI chatbots further extend automation by handling FAQs, qualifying leads, booking meetings, and capturing data—24/7—while seamlessly escalating conversations when human intervention is needed. Compliance is built into the platform, with smart opt-in and opt-out management, selective consent controls, intent-based opt-outs, and support for evolving regulations through custom fields. Trusted by businesses across industries, 360 SMS transforms Salesforce into a modern, AI-driven digital engagement hub—helping teams respond faster, stay compliant, and deliver better and connected customer experiences across every channel. > > Verdict: Rated **5.0/5** by 6 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 6 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: 360 DEGREE CLOUD TECHNOLOGIES ## Commercial Context - **Starting Price**: US$7.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Pricing starts at $20/month or $7/user/month. Final cost depends on users, channels enabled, and message volume. Includes native Salesforce/Zoho messaging, conversation tracking, CRM logging, templates, and compliance tools. AI, chatbot, and advanced automation features are available in higher tiers. Custom pricing available for enterprise needs. - **Target Audience**: 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, Andorra, Angola, Armenia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bosnia & Herzegovina, Botswana, Brunei, Bulgaria, Burkina Faso, Burundi and 137 more ## Features - 2-Way Messaging - API - Activity Tracking - Alerts/Notifications - Automated Responses - Campaign Planning - Campaign Scheduling - Contact Management - Customer Segmentation - Customisable Templates - Drip Campaigns - Engagement Tracking - Mass Texting - Multi-Campaign - Polls/Voting - Reporting/Analytics - SMS Messaging - Shortcodes ## Integrations (3 total) - Salesforce.org Education Cloud - Salesforce.org Nonprofit Cloud - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [SMS Marketing Software](https://www.softwareadvice.co.nz/directory/4532/sms-marketing/software) ## Alternatives 1. [Project Broadcast](https://www.softwareadvice.co.nz/software/431569/project-broadcast) — 4.9/5 (647 reviews) 2. [SlickText](https://www.softwareadvice.co.nz/software/167722/slicktext) — 4.8/5 (268 reviews) 3. [Clearstream](https://www.softwareadvice.co.nz/software/321838/clearstream) — 4.8/5 (676 reviews) 4. [Text Request](https://www.softwareadvice.co.nz/software/306855/text-request) — 4.6/5 (1193 reviews) 5. [LabsMobile](https://www.softwareadvice.co.nz/software/527802/LabsMobile) — 4.7/5 (44 reviews) ## Reviews ### "Great App and Great Support" — 5.0/5 > **Bhawna** | *1 July 2022* | Accounting | Recommendation rating: 10.0/10 > > **Pros**: 11 channels in one app for Salesforce communication. No separate integration is required for different channels. SMS drip campaigns and surveys are configurable without any technical knowledge. This capability of the app worth your penny. Support team is excellent and absolutely delighted to work with. > > **Cons**: Sometimes conversation over calls is a bit unclear. But its a temporary issue nothing big. > > "Quick and easy set up. Multiple channels have helped us communicate with prospects and customers over their preferred channel and run multi-channel drip campaigns. Easily configurable surveys helped to capture unique data faster for every new use case. Overall experience is commendable. " ----- ### "Best CTI/SMS app for Salesforce" — 5.0/5 > **Akshay** | *6 March 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Simple, fast, and native to Salesforce. Other important features are iText (Chatbot), Drip Campaigns. > > **Cons**: Sometimes we face Carrier Violation errors but this is not related to the 360 SMS app. It is more related to the network provider. ----- ### "Support Review" — 5.0/5 > **Brianna** | *16 February 2024* | Nonprofit Organisation Management | Recommendation rating: 7.0/10 > > **Pros**: - Navigating the 2 way communication - Forwarding the number > > **Cons**: - Still learning N/A > > \-Support is helpful\! \[sensitive content hidden\] is great on the phone answering our questions \& working through issues. ----- ### "Best Customer Service\!" — 5.0/5 > **AJ** | *27 February 2024* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: The app is hardly ever bugged, always works great\! In addition the customer support is amazing and always so helpful. Gourav Hotwani always goes over and beyond to take care of any issues I have\! > > **Cons**: I dont have anything bad to say about 360 sms ----- ### "360 SMS Support Review" — 5.0/5 > **Juan** | *4 March 2024* | Nonprofit Organisation Management | Recommendation rating: 9.0/10 > > **Pros**: Setup and support have been exceptional; deployment has gone smoothly, with the opportunity to obtain easy access to our assigned support member. > > **Cons**: I do not have any cons to this product so far. > > \[sensitive content hidden\] were great in explaining and answering all of our questions. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/338470/360smsapp?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/338470/360smsapp) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data