--- description: Review of Benepass Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Benepass | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Benefits Administration Software](/directory/492/benefits-administration/software) > [Benepass](/software/338343/benepass) # Benepass Canonical: https://www.softwareadvice.co.nz/software/338343/benepass Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/338343/benepass?page=2) > Benepass is an employee benefits administration platform that caters to midsize and large companies across various industries. Key features include health savings accounts, flexible spending accounts, commuter benefits, wellness benefits and food benefits. Employees can manage medical expenses, dependent care, parking and transit, gym memberships, and meal programs. Administrators can streamline day-to-day operations through automated enrollment, contribution management, and reimbursement processing. Deployment of Benepass is cloud-based and ongoing support includes a dedicated account manager, live chat, knowledge base, and additional resources. > > Verdict: Rated **4.5/5** by 17 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 17 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Benepass ## Commercial Context - **Pricing Details**: Please reach out for pricing. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Activity Dashboard - Benefits Administration Outsourcing - Benefits Dashboard - Benefits Management - Compliance Management - Customisable Reports - Deduction Management - Employee Benefits Administration - HIPAA Compliant - HSA/FSA Administration - Online Benefits Enrollment - Reporting/Analytics - Third-Party Integrations ## Integrations (10 total) - BambooHR - Gusto - Justworks - Paylocity - SAP SuccessFactors HCM - Sage HR - TriNet - TriNet HR Plus - UKG Pro - Workday HCM ## Support Options - Email/Help Desk - Knowledge Base ## Category - [Benefits Administration Software](https://www.softwareadvice.co.nz/directory/492/benefits-administration/software) ## Alternatives 1. 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I wish there was a built in chat or ability to manage some features myself. > > Benepass makes it easy to distribute funds to employees. Even those are aren't tech-savvy can easily figure out this virtual card. ----- ### "Benepass review" — 5.0/5 > **Ethan** | *31 March 2022* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: I don't usually expense things to Benepass, I mainly just use it as a debit card for those areas that it automatically expenses for me. I like that it integrates so easily with my other cards and routines. The customer service has been very responsive when I've had any questions or concerns with how money has been expensed. > > **Cons**: It's very easy to use — most day-to-day functions are really easy to use and intuitive. I think improving analytics and spending habits could be a great feature moving forward. I'd love to see the common areas where I'm using money. > > It's been great — I'm very happy with the product. It's a great perk at my company. ----- ### "Roll Over Issue" — 1.0/5 > **Zachary** | *13 April 2026* | Construction | Recommendation rating: 0.0/10 > > **Pros**: I like that Benepass is flexible and allows for a wide variety of products to be purchased. It is great that they don't limit the pool. > > **Cons**: The two biggest issues are that you can't use it for partial payments and that you can only roll over a set amount each year. > > Overall, I'm usually unaware of my status with Benepass as I only use it once a year for a big purchase. However, this year I went to use points before they expired and ended up being negative because the transaction processing rules were not transparent. The fact that I'm pressured to use the money every year or lose it defeats the purpose for me. I made purchases on New Year's Eve to ensure I wouldn't needlessly lose points, only to find out later that the points had already been deducted from my account, despite my account balance not reflecting the deduction. This caused my account to go negative. So instead of rolling over the maximum funds I could, I ended up negative. The team I spoke to was not helpful as they simply reiterated the policy to me, which is never made clear. I done the same thing the year prior and not had this issue occure. Instead of trying to resolve the issue and return the funds that I had earned as the customer, I was told to talk to my HR. Transferring the responsibility back to me in this situation is not customer service; it feels like being taken advantage of. This was a clear double dip because I had the funds to cover my purchases, but since my funds were prematurely scheduled to expire, I lost the points I was going to save. If I had known they were expired, I obviously wouldn't have made the purchase and just rolled over the max amount. The fact that I was allowed to go negative in the first place shows the fault in the system. ----- ### "Love using Benepass\!" — 4.0/5 > **Emily** | *31 March 2022* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: My employer provides commuter, lunch, and fitness/wellness benefits through Benepass and I love using it\! It’s great that I can add my Benepass card to my Apple Wallet for tap-to-pay. Benepass customer support is great. If a merchant ever declines my Benepass card, the reimbursement process is simple and convenient. I have used other commuter benefit distributors in the past that were clunky with outdated software and only offered physical cards. The don’t even hold a candle to Benepass\! I’m a very satisfied user. > > **Cons**: Occasionally a vendor or merchant won’t accept the card and that can be annoying, but thankfully the reimbursement process is easy and can be done right from the app. ----- ### "Easy to use overall" — 4.0/5 > **Verified Reviewer** | *31 March 2022* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: It is great to see my benefits in an easy to use app. > > **Cons**: I had some difficulty completing a couple of steps such as setting up a linked account. It all worked out but I did have to submit a support ticket to actually get through the setup then a ran into an error. The support team did respond promptly and all was resolved. > > Overall an easy to use app. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/338343/benepass?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/338343/benepass) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data