Product Fruits

Pros

I am a tech startup founder and our product is changing on a daily, sometimes hourly basis. Product Fruits allows me to quickly test different content, hints, tours, etc without needing to involve the development team. I can test things quickly, iterate, and continually improve the customer journey almost real time.

Cons

We have quite a complex site with dynamic pages and content, sometimes it's a little difficult to ensure I have chosen the right trigger, but it's easy to save and view live on the web app in seconds so not a major issue.

Pros

I don't believe you'll find a product on the market that is easier to use, more full-featured, or at a better price point than Product Fruits. We previously used a leading competitor, but their pricing structure was not only hard to understand but also prohibitively expensive. This really limited us. In contrast, Product Fruits offers all their features at a single, reasonable cost, making it an exceptional value. Switching to Product Fruits has been a game-changer for us, providing us with a comprehensive solution without breaking the bank. Highly recommended!

Cons

Product Fruits is still in its early stages, so naturally, there are some deficiencies in the product. This requires a bit of patience and a willingness to support their ongoing development efforts. However, I actually appreciate having a voice in those improvements, so it's not really a negative for me. Being able to contribute feedback and see it shape the product is a unique and rewarding experience.

Alternatives Considered

Reasons for Choosing Product Fruits

Switched From

Reasons for Switching to Product Fruits

Pros

How easy it is to use. Most of the features are pretty straightforward.

Cons

Hit or miss if something actually publishes to our site. Additionally not having a just a preview environment that you can publish too without setting up segmentations etc. Its a bit tricky to understand and causes unwanted post to be public. Additionally not being able to link an already existing knowledge base to the account which then requires us to keep duplicate documentation in two places.

Pros

On the tour creating : Easy to use, the creating mode is simple and based on what you see is what you get.
easy to test too because of the preview

On the others features I haven't really create something with a specific aim so I can't tell for real.

Cons

Not totally adapted to SaaS app, especially on our freetrial
Branding is complicated and you can't really create card template. Some part you still need to edit branding into the creating mode

Pros

The product walkthroughs are by far our favorite feature.

Cons

My only negative experience has been that sometimes the product walkthroughs and tagging users with certain triggers takes a bit, which can lead to a glitchier experience for the end user. For instance, I'll finish a micro walkthrough which should trigger another walkthrough, but it takes 15 seconds or so before the next one starts up.

Alternatives Considered

Reasons for Choosing Product Fruits

Switched From

Reasons for Switching to Product Fruits

Pros

It doesn't track more data than you want it to (we have very strict data privacy controls).
It has the crucial elements we need at a price we are happy to pay. We aren't forced to over-purchase for our current needs. We looked at competitors like Pendo, which cost way too much because they are trying to include everything.

Their employees, especially the support staff, are quick and extremely nice when helping you. 10 out of 10 for the people. Its one of the biggest reasons I felt comfortable going with Product Fruits.

I also like how transparent they are with their pricing. I hate when you have to talk to sales to understand what something will cost.

Cons

Ideally, there would be more styling controls for all elements.

I would like to integrate with Jira Service Management for support and Confluence for the knowledge base. They have a great built-in knowledge base, but we already have one. I'd like to be able to integrate with it.

This has less to do with the product and more with our situation, but we use it in an embedded app within other platforms. The fact that we're iframed in makes it complicated (but not impossible) to use the editor to target elements and build tours.

Alternatives Considered

Reasons for Switching to Product Fruits

Pros

We quickly familiarized ourselves with the tool and created tours. The UI is very simple and intuitive. The IT team was also able to implement everything technically with ease.

Cons

The statistics could provide more insights and allow users on all plans to export basic metrics.

Alternatives Considered

Reasons for Switching to Product Fruits

Pros

We recently utilized this tool on our website to create product tours and onboarding checklists, and we found it to be exceptionally intuitive and user-friendly, primarily due to its low-code nature. Integration with our website was quite seamless, and it doesn't require extensive technical knowledge—just a solid understanding of your own product to get started.

Cons

So far, we have not encountered many areas for improvement. It’s a comprehensive tool with a straightforward pricing model that would suit many companies well. However, the cost of the basic plan for up to 1,500 unique users feels a bit high. While it's not unaffordable, it could be more competitive.

Pros

Very broad feature offering for an outstanding price, exceptional customer support

Cons

customization options could be better, doing it with custom CSS takes time. Also analytics are limited.

Alternatives Considered

Reasons for Switching to Product Fruits

Pros

I like how simple it was to create tours and attach items to elements using there editor which is really user friendly

Cons

If i had more options to customise the pop up or card designs on a CSS level. Atatching youtube videos comes with youtube player which i really hated, i would have liked if the player could hide or if it could allow uploading json to use lottie on my cards to make them more interactive

Pros

Product Fruits offers a very wide range of functions compared to other providers and at a fair price for start-ups. While Pendo and co. are unaffordable.
I also had a very good experience with the customer support. The people are very responsive, competent and very friendly.

Cons

Product Fruits offers many different functions. However, some of them are still a bit modest.
- I wish there were more integrations with other tools (e.g. GetResponse, FreshDesk)
- More analysis functions
- Some customizations require CSS knowledge

During the few months that I have been using Product Fruits, I have already seen many updates that I am happy about.

Alternatives Considered

Reasons for Switching to Product Fruits

Pros

We decided for PF because the backend is really intuitive and easy to use - for regular features no developers' support is needed. We like the adaptability of designs which allows us to develop features that really look the way we want them to. Onboarding was also really good with regular emails introducing features, how-tos and support with the set-up. When we faced challenges due to the complexity of our own software, PF was ready to help quickly and successfully. STaff is really friendly and helpful.

Cons

Everything works fine. Features that didn't work the way we thought they should - due to the functioning of our own software - could be found workarounds for with the help of PF.

Alternatives Considered

Reasons for Switching to Product Fruits

Pros

I’m very pleased with Product Fruits’ ongoing improvements and the dedication of its customer support team. My experience has been genuinely enjoyable, and I appreciate how their support helps us elevate our product experience.

Additionally, I believe Product Fruits offers all the essential features to deliver a truly personalized product experience.

Cons

I feel that Product Fruits could expand its UI and customization options further. However, given the competitive pricing and the offerings of other products on the market, this remains a minor inconvenience.

Pros

The price and the features. I love the ability to add multiple domains for the same price.

Cons

I like everything about Product Fruits, all the features are very good.

Pros

We can custom announcements, surveys, articles based on segments. We save a lot of development time.

Cons

Reports are still basic, it needs more analytics.

Alternatives Considered

Reasons for Switching to Product Fruits

Pros

We're using Product Fruits as an onboarding tool for our site. Every time I have a question or am trying to figure out how to do something, the Product Fruits team has been readily available to help figure out and solve my problem.

Cons

There are some limitations with the functionality and aesthetics

Pros

General approach - integrated knowledge base - Pricing

Cons

Hubspot chat not "natively" (but possibly) integrated

Pros

The customer service , [sensitive content hidden]
was amazing, and the product is very easy to use

Cons

Maybe add filter to lists and this it everything is great

Pros

The support. We got in touch via live chat and chatted directly with a developer who helped straight away. Our account manager is always helpful as well.

Cons

We worked around a few edge cases in the feature tours builder — all solvable.

Alternatives Considered

Pros

Ease of setting up and customizing the graphic design of walk-through tours

Cons

Tool tips not functioning for elements with variable numbers in tables

Pros

We are a startup with a great product and we want to be able to show this to our users. Product Fruits helps us greatly in terms of onboarding, activity tracking and many other aspects. PF makes us look good to our own customers which is extremely important for us.

Cons

Understandably we come across a few issues here and there... But customer support is great and they kill those issues and they entertain our enhancement ideas.

Pros

Onboarding features very easy to use and support team is very fast and helpful. Direct chat is nice.

Cons

Product Fruits is expensive for small company

Pros

Product Tours are clearly the feature we use the most. It has an intuitive interface to create the tours, and almost no implementation is needed (sometimes we have to ask dev team to add a small function to launch tours or include IDs in our own interface), but it has given HUGE independence to the design tema to work directly on tours.Also the fact that it is possible to have different environments helps the design team to test tours without any production implications, which i just GREAT!Checklist are the number two in our Use Case, and they also work very well.Finally, the integration with hubspot is astonishingly fast and easy to implement, which reduced our implementation time a lot, and helps us have. a clean and unified database with our CRM

Cons

If i have to say something, it would be the reporting options, although I know they are currently working on improving it.

Alternatives Considered

Reasons for Choosing Product Fruits

Switched From

Reasons for Switching to Product Fruits

Pros

We use ProductFruits to help new trialists learn how to use our product. The checklist and tours are what we use to educate our customers and help them along. It helped us smooth the process and helped to convert more sales.The support team are very responsive and happy to help.

Cons

It does take some time and learning to get to implement it correctly. I guess this is not the software's fault. It is just the process itself can be challenging to implement.

Pros

The team have been great at helping me create the optimum setup for our particular use case and helping me debug various issues. I was able to set up tours very easily on our staging server and test our checklists. I love the fact it integrated with Segment so it was easy to start getting the data going into ProductFruits. I also love the LifeRing to allow for self-service tours!

Cons

I'd love for there to be a few more display options for tours, and for the reporting for the LifeRing to be built out more but I can see that being developed in the future, and we're planning to stay for the long haul.

Alternatives Considered

Reasons for Switching to Product Fruits