--- description: Review of Carrick Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Carrick | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Cloud Communication Platforms](/directory/4386/cloud-communication/software) > [Carrick](/software/336878/txtsquad) # Carrick Canonical: https://www.softwareadvice.co.nz/software/336878/txtsquad Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/336878/txtsquad?page=2) > Every clinic has an EMR that somebody owns and a phone that nobody does. Carrick puts the phone and the text in the same thread. Patients text, call, or leave a voicemail, and it all lands in one conversation, ordered by time, one patient and one clinic, top to bottom. Your team answers from a shared inbox on web, desktop or mobile. Patients use the phone they already have. In practice that means missed calls arrive as texts. Voicemails arrive transcribed and summarized. AI voice and SMS agents handle approved, routine administrative communication (not clinical decision-making), and hand off to a person on rules you define and test before anything goes live. Reminders, confirmations, cancellations and rebooking run on the cadence you set. Broadcasts, forms, intake and two-way translation sit in the same place. You keep your phone provider. Under contract with a phone, VOIP or SIP vendor? You don't have to switch. Carrick loops in and makes the phones you already have smarter. Nothing here is one-size-fits-all. One clinic runs a single one-way voicemail hotline and nothing else. NL Health Services runs 30+ clinics and 70,000 patients on reminders, two-way SMS and broadcasts, with no-shows down 80% and calls to clinics down 50%. Both are finished implementations. Our team works with yours to choose the parts you need, sets it up in weeks rather than months, and keeps tuning the workflows after go-live. Designed to support your obligations under HIPAA, PIPEDA and PHIPA: encryption in transit and at rest, role-based access to PHI, MFA, consent and opt-out management, and compliance logs for audit readiness. Better care starts with Carrick. Carrick Health Innovations Inc. Formerly TxtSquad. > > Verdict: Rated **5.0/5** by 11 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 11 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: TxtSquad ## Commercial Context - **Starting Price**: US$295.00 - **Pricing model**: Usage Based (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - 2-Way Messaging - API - Activity Dashboard - Alerts/Notifications - Appointment Management - Appointment Scheduling - Automated Responses - Call Recording - Call Routing - Campaign Planning - Campaign Scheduling - Chat Transcript - Chat/Messaging - Chatbot - Communication Management - Compliance Management - Contact Management - Customer Segmentation - Customisable Templates - Engagement Tracking ## Integrations (2 total) - HubSpot CRM - Zapier ## Support Options - Email/Help Desk - Chat ## Category - [Cloud Communication Platforms](https://www.softwareadvice.co.nz/directory/4386/cloud-communication/software) ## Related Categories - [Cloud Communication Platforms](https://www.softwareadvice.co.nz/directory/4386/cloud-communication/software) - [SMS Marketing Software](https://www.softwareadvice.co.nz/directory/4532/sms-marketing/software) - [Patient Engagement Software](https://www.softwareadvice.co.nz/directory/3429/patient-engagement/software) ## Alternatives 1. [Klara](https://www.softwareadvice.co.nz/software/104069/klara) — 4.6/5 (212 reviews) 2. [DocVilla](https://www.softwareadvice.co.nz/software/246945/docvilla) — 5.0/5 (74 reviews) 3. [Carepatron](https://www.softwareadvice.co.nz/software/241061/care-patron) — 4.4/5 (858 reviews) 4. [Dialog Health](https://www.softwareadvice.co.nz/software/257003/dialog-health) — 5.0/5 (64 reviews) 5. [Doctible](https://www.softwareadvice.co.nz/software/429531/doctible) — 4.8/5 (265 reviews) ## Reviews ### "Amazing service & easy to use." — 5.0/5 > **Trinalynn** | *3 February 2022* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: Any issue I've ever had, I simply text the TxtSquad team and they have immediately (within an hour maybe 2) walked me through either my error or fixed the issue on their side within the day. The issues have been very minor, and have not impacted my client relations. > > **Cons**: It's still evolving, as it is relatively new but for me this is a plus as a customer in on the ground floor I have the opportunity to provide insight on what features could be added. I don't know anything specifically but as I am using this uniquely (texting reminders to student to watch videos, ie not marketing/selling) the TxtSquad team did take the time to learn how I was using it to help them brainstorm new features. ----- ### "Great product and support\!" — 5.0/5 > **Steffen** | *1 June 2023* | Food Production | Recommendation rating: 10.0/10 > > **Pros**: TxtSquad is very helpful for us to be able to provide mass SMS notifications to our users. The product/service is easy to use, and the support has been excellent, with \[sensitive content hidden\] working with us to implement new features and customize the product for our specific purposes. Using TxtSquad has been critical to grow our engagement with our users and provide ways to track and make changes to make our program more efficient. > > **Cons**: We have experienced no significant issues using TxtSquad, it has been a great and hassle free experience. When we had any questions, their support team were on top of things right away. > > Using TxtSquad has been great. The service does what it's supposed to do, and it provides us the ability to quickly reach a large group with critical information about our program. ----- ### "Review from Town Clerk" — 5.0/5 > **Nadine** | *1 June 2023* | Government Administration | Recommendation rating: 8.0/10 > > **Pros**: It's ease of use to get messages out option to create tagged groups > > **Cons**: no major issuesmaybe better if all messages were received at the same time > > It has been good so far. Most residents thinks it's great. However we have had a few to ask to be removed as they did thought it was for extreme emergencies only and we have been using it for important messages we feel residents need to know like change in garbage pick ups, water issues or road closures. We had someone ask why all residents don't get the messages at the same time as in extreme emergencies all people should receive at same time. A delay in getting the message could be a problem. ----- ### "TxtSquad review by PEI SCHOOL FOOD PROGRAM INC" — 5.0/5 > **Mazen** | *2 June 2023* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: Data integration, scheduling and ease of use. > > **Cons**: Nothing. There has been no issues at all and we were always able to reach out to TxtSquad technical team and management for any support needed. > > Very supportive team and highly efficient texting software. ----- ### "Txt Squad is a game changer\! A must add." — 5.0/5 > **Maurice** | *6 June 2023* | Food Production | Recommendation rating: 10.0/10 > > **Pros**: The ease of using the product from both a desktop or phone and co using this with another manager. So many people use text as the primary means of communication it makes sense that the engagement levels are so high. I can see real time conversations between the other manager and staff while focusing on other matters if needed. > > **Cons**: Minor stuff that could only be described as personal preferences. We notice that while using from our desktop that when we are typing, if we hit enter it auto sends the message. In the big picture it is such a small Con. It is hard to think of anything we really don't enjoy about this product. > > Like the title says, Game Changer\! As our organization grew we knew changes had to be made to increase efficiency. The days of individual texts to staff or large emails to our customer base were both time consuming and lacked engagement. The product TxtSquad has developed is easy to navigate making the change welcome from the start. Having the ability for all our admin staff to have shared use makes our commitment to better communication a reality. When using it for our customer communication purposes, nothing compared to the speed and engagement we received. Sending over 8000 texts direct to customers in under 2 hours helps us know they are getting the notifications in time. Switching from email was only common sense.The exceptional customer service is also something we like to share as a reason everyone should be using this app. Like anything, nothing is perfect and during the early days because of our mass usage of the app we were finding some bugs that may not have been noticed. Anytime we reached out with a suggestion or concern it was always met with professionalism and the team was quick to make the necessary changes to the app.All in all, we could never think of going back to our old ways and have no reason to source any other product. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/336878/txtsquad?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/336878/txtsquad) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data