---
description: Review of Virtual Switchboard Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Virtual Switchboard | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

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# Virtual Switchboard

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> Virtual Switchboard is a cloud-based VoIP phone system designed to help businesses handle inbound/outbound calls from any remote location. Key features include call waiting, audio conferencing, call reporting, DND and more. such as extensions, multi-tasking, and a call recording system.

Virtual Switchboard allows organizations to maintain a record of all incoming/outgoing calls and forward them to the require executives. Managers can protect data via password management, voice encryption, and call barring functionalities.
> 
> Verdict: Rated **4.8/5** by 6 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 6 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Phoenix Solutions
- **Location**: Las Lagunas de Mijas, Málaga, Spain
- **Founded**: 2008

## Commercial Context

- **Starting Price**: €6.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: 6€ user/month Mega Starter (basic features)
10€ user/month Mega Pro (premium features)
15€ user/month Mega Premium (premium features)
25€ user/month Mega Genius (premium features)
55€ user/month Mega Unlimited (premium features)

\*Basic features: Call reports, one personal voicemail, call recording, one extension, free calls between extensions, simultaneous calls, DND (do not disturb), call waiting, call conference up to 20 people, call recording, call forwarding, password protection, voice encryption, call barring.

\*Premium features: live barge-in (listen or listen and talk to agent), music on hold, FAX, local number display, IVR standard, whispering, ring group, in \& out of hours voicemail, call reports, call recording, one extension, free calls between extensions, simultaneous calls, DND (do not disturb), call waiting, call conference up to 20 people, call recording, call forwarding, password protection, voice encryption, call barring.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile)
- **Supported Languages**: English, Spanish
- **Available Countries**: Spain, United Kingdom

## Features

- API
- Activity Dashboard
- Alerts/Notifications
- Automated Attendant
- Automatic Call Distribution
- CRM
- Call Conferencing
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Transfer
- Caller ID
- Communication Management
- Computer Telephony Integration
- Customizable Caller ID
- Fax Management

## Support Options

- Phone Support
- Chat

## Category

- [VoIP Software](https://www.softwareadvice.co.nz/directory/4508/voip/software)

## Related Categories

- [VoIP Software](https://www.softwareadvice.co.nz/directory/4508/voip/software)
- [Business Phone Systems](https://www.softwareadvice.co.nz/directory/1714/business-phone-service/software)

## Alternatives

1. [Ringover](https://www.softwareadvice.co.nz/software/120988/ringover) — 4.7/5 (858 reviews)
2. [800.com](https://www.softwareadvice.co.nz/software/120982/800-com) — 4.7/5 (313 reviews)
3. [Nextiva](https://www.softwareadvice.co.nz/software/2683/nextiva-business-voip) — 4.6/5 (914 reviews)
4. [3CX](https://www.softwareadvice.co.nz/software/4936/3cx-phone-system) — 4.4/5 (465 reviews)
5. [RingEX](https://www.softwareadvice.co.nz/software/173497/officeuk) — 4.2/5 (1200 reviews)

## Reviews

### "Windsor consultants" — 4.0/5

> **ian** | *29 December 2021* | Real Estate | Recommendation rating: 9.0/10
> 
> **Pros**: Easy to set up and use.  Mobility of having cordless handsets
> 
> **Cons**: None so far...thanks.  If there are any problems we´ll let you know.
> 
> Very good

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### "Excelente servicio de atención al cliente" — 5.0/5

> **Antonio** | *4 January 2022* | Arts & Crafts | Recommendation rating: 10.0/10
> 
> **Pros**: Ha agilizado la comunicación tanto interna como entre los trabajadores y clientes. El estar tanto en la oficina como instalando en exterior del taller hace que necesitemos estar en contacto continuo. Usamos mucho la app móvil, para nosotros es una ventaja.
> 
> **Cons**: Hasta el momento no hemos encontrado inconvenientes. Lo único que nos ha costado un poco más ha sido habituarnos al uso de la centralita ya que no estábamos acostumbrados.
> 
> Además de trabajar en la oficina salgo para realizar instalaciones. El equipo de trabajadores también trabaja en el taller y realiza instalaciones y montajes. La centralita nos ha ayudado a conectar los clientes con el técnico correspondiente. Además, nos ha agilizado la comunicación interna. El servicio de atención al cliente es excelente, resuelven todo al momento.

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### "Fantástico servicio de atención al cliente" — 5.0/5

> **Carlos** | *27 December 2021* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: El software funciona muy bien, pero sin el servicio de atención al cliente que tienen, no serviría porque dependemos de ellos. Están disponibles a cualquier hora. También es verdad que yo lo utilizo de forma muy sencilla, con pocas reglas.
> 
> **Cons**: Quizás que pueda modificar yo fácilmente los mensajes y tenga que pedirlo al servicio de atención al cliente.
> 
> Es genial y la recomiendo al 100%

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### "Centralita para trabajadores con movilidad" — 5.0/5

> **Patricia** | *4 January 2022* | Arts & Crafts | Recommendation rating: 8.0/10
> 
> **Pros**: Cuando estoy instalando fuera puedo atender llamadas de los propios clientes o si necesito contactar con mis compañeros directamente me es muy útil.
> 
> **Cons**: Por el momento no tengo ninguno. Llevo usando la centralita menos de 6 meses.

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### "Service genial" — 5.0/5

> **Rachel** | *4 January 2022* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: La facilité d usage et le service client sont toujours présents pour nous accompagner à notre travail journalier
> 
> **Cons**: Il n'y a aucun points faibles à ce service. Tout ce passe bien et j ai toujours été très satisfait.
> 
> Simple et utile

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/336839/virtual-switchboard)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/voip/virtual-switchboard-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/336839/virtual-switchboard> |
| en-GB | <https://www.softwareadvice.co.uk/software/336839/virtual-switchboard> |
| en-IE | <https://www.softwareadvice.ie/software/336839/virtual-switchboard> |
| en-NZ | <https://www.softwareadvice.co.nz/software/336839/virtual-switchboard> |

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