About Front

Front is a customer communication hub that surrounds every high-stakes conversation with team collaboration capabilities and contextual data to ensure responses are always fast, accurate, and deeply personalized. Front’s modern interface is inspired by email clients, which team members love because it’s familiar and easy to use. Behind the scenes, powerful automation capabilities eliminate manual workflows across systems, and detailed analytics make it easy to improve team performance and the health of customer relationships.
Front Software - Discuss messages
Front Software - Reply to messages
Front Software - Reports
Front Software - Integrations
Front Software - Mobile view
Front video
Front Software - Discuss messages - thumbnail
Front Software - Reply to messages - thumbnail
Front Software - Reports - thumbnail
Front Software - Integrations - thumbnail
Front Software - Mobile view - thumbnail

Front pricing

Front does not have a free version but does offer a free trial. Front paid version starts at US$19.00/month.

Starting Price:
US$19.00/month
Pricing Details:
Starter: $19/per user/per month for minimum 2 users and maximum 10 users (billed annually) Growth: $49/per user/per month for minimum 5 users and maximum 50 users (billed annually) Scale: $99/per user/per month for minimum 10 users.(billed annually)
Free Version:
No
Free trial:
Yes

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Front Reviews

Feature rating

Value for Money
4.1
Functionality
4.4
Ease of Use
4.5
Customer Support
4.4
5 reviews of 221 View all reviews
Gurvinder K.
  • Industry: Information Technology & Services
  • Company size: 501-1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/05/2022

''Great communication hub tool ever''

I recommend it to all. Good for businesses.

Pros

Easy and fast for use daily. Everything is smooth and seamless yet efficient. I can assign with my team in the same inbox too. Power to prioritize massages with conversation. I can multiple things with this. Everything is well organised and easy to use. Easy to learn and easy to use.

Cons

I like this. 1 thin calendar is not good but can be handled. SOmetimes team takes time to use the new interface. But with that so so many good features in this too. Like multiple things can be done with. Very helpful and easy to use.

John F.
  • Industry: Telecommunications
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
4
Ease of Use
4
Customer Support
1

4
Reviewed on 31/07/2020

Great Software, Terrible Billing and Support Policies

Pros

It has a number of very good features for helping teams work together for sales and support. The abilities to share, assign, comment on, snooze and resurface issues makes zero inbox possible. Keeps clutter down and focus on what is most important at the moment. We really like the 'product'.

Cons

-Front's Billing policies are absurd. If one signs up for an annual plan adding a user even if only temporarily for a day or a month while transitioning employees results in a charge for as much as a full year for that seat.

-During the sales process, you will experience significant personal, real-time communications. Once the sales process is over, don't hope to EVER be able to have a real-time conversation with anybody. Regardless of the severity or complexity of the issue, the only option is email that often takes days to get a response which can be a real problem when the platform is down since it is the only way to contact them. They had a chat ability for a while but turned it off apparently because customer expectations for a timely response were too high.

-Don't bother making suggestions. Although they have what appears to be a strong attitude towards involving customers, suggestions get a pat on the head and swept into a 'we'll pass that on' basket. No methods or interest to surface ideas and suggestions in a way that other end-users can expand upon or upvote/prioritize.

Verified Reviewer
  • Industry: Computer Software
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

5
Reviewed on 25/05/2022

Front is amazing tool to manage your email

It's amazing overall. We saw email managed properly. Being a part of sales team email tracking is a bliss as it increases our productivity

Pros

Frot is amazing. The best feature is email tracking through which you can get the read receipt of the email. Also, the tagging feature is good and helpful where you can tag or assign your teammates on the email

Cons

The user interface is a bit complicated and difficult to use for the new user. Also, the mobile app tends to go slow sometime. Rest all is good

Verified Reviewer
  • Industry: Food & Beverages
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
4
Ease of Use
4
Customer Support
3

3
Reviewed on 20/06/2022

Good tool - but SaaS typical pricing issues

Overall, a great tool with great potential that could be even better if it were more targeted. The high complexity, mediocre documentation, and poor practice of hiding basic features in the overpriced "Enterprise/Scale" level bring the rating to only three stars.

Pros

It's great as a multi purpuse tool for a lot of different scenarios. Has a lot of features and well made integrations.
It helps working and collaborating as a team on messages, requests and tasks very efficiently.

Cons

As it does offer a lot of functions, it's kind of bloated with options to configure and customize it. It can be tricky to find the right config and approach for the usecase you have. As it can be used for a lot of different scenarios (helpdesk, crm, communication, ...) it's not fitting to a specific usecase as good as tools that are specialised to one - it would help if Front would try to focus on something rather trying to be a solution for "everything".
The pricing of Front is unintuitive - basic features like a user and team management are exclusive to the highest tier. For this even managing just a few users and their permission and settings is a real pain as long as you're not willing to upgread to the highest tier (99$/user/month). Hiding essential/basic features in highly overpriced tiers is a disease a lot of SaaS tool have - a practice that really needs to end.

Felipe P.
  • Industry: Financial Services
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 15/04/2022

Great Experience with Front

I love Front. It's a great tool, very easy to implement, teach and use. The communication between teams is great and we can track and talk to our customers in a great way.

Pros

The interface and how is easy to teammates collaborate and organize conversations with customers.

Cons

Language only in English
Some features were thought exclusive for emails and we use a lot WhatsApp and Chat channels (custom channels) that not might work that great
API Rate Limit for custom channels that we always talked that would be our main channel and after purchasing, we discovered this "limitation"

Alternatives Considered

Freshdesk, MessageBird, Intercom and Zendesk

Reasons for Choosing Front

We didn't like Zendesk layout and support

Switched From

Zendesk

Reasons for Switching to Front

Layout, features, support, sales proccess, pricing.

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