--- description: Review of UserTesting Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: UserTesting | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [User Experience Software](/directory/4258/ux/software) > [UserTesting](/software/336417/usertesting) # UserTesting Canonical: https://www.softwareadvice.co.nz/software/336417/usertesting Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.co.nz/software/336417/usertesting?page=2) > UserTesting is a customer experience platform that helps businesses create tests to collect feedback about launched products and marketing operations. It enables professionals to build custom tests using a drag-and-drop interface, add multiple questions/tasks and streamline follow-up processes through one-on-one video interviews. With UserTesting's dashboard, enterprises can measure audiences' experience using multiple-choice questions (MCQs) or rating scales and export performance reports in Excel format. It allows managers to schedule live interviews with customers, record videos and share screens during ongoing discussions. Additionally, users can capture test results in video and utilize the built-in chat functionality to communicate with clients. UserTesting provides pre-formatted tests, which can be used by businesses to collect feedback about sales campaigns from marketing teams. Pricing is available on request and support is extended via phone, email and other online measures. > > Verdict: Rated **4.5/5** by 131 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 131 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: UserTesting - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$250.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Contact UserTesting for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - A/B Testing - Activity Dashboard - Alerts/Notifications - Audience Targeting - Collaboration Tools - Communication Management - Customer Experience Management - Customer Segmentation - Customisable Forms - Customizable Fields - Dashboard - Drag & Drop - Email Reminders - Engagement Tracking - Feedback Management - For Mobile - For Websites - Geotargeting - Multi-Channel Data Collection - Performance Metrics ## Integrations (5 total) - Google Calendar - Jira - Microsoft Outlook - Slack - Trello ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [User Experience Software](https://www.softwareadvice.co.nz/directory/4258/ux/software) ## Related Categories - [User Experience Software](https://www.softwareadvice.co.nz/directory/4258/ux/software) - [Customer Experience Software](https://www.softwareadvice.co.nz/directory/4574/customer-experience/software) - [User Testing Software](https://www.softwareadvice.co.nz/directory/4651/user-testing/software) - [Product Management Software](https://www.softwareadvice.co.nz/directory/3493/product-management/software) ## Alternatives 1. [Lyssna](https://www.softwareadvice.co.nz/software/144529/usabilityhub) — 4.6/5 (86 reviews) 2. [Dovetail](https://www.softwareadvice.co.nz/software/345899/dovetail) — 4.6/5 (97 reviews) 3. [TryMyUI](https://www.softwareadvice.co.nz/software/190324/trymyui) — 4.0/5 (23 reviews) 4. [Userlytics](https://www.softwareadvice.co.nz/software/88642/userlytics) — 4.7/5 (55 reviews) 5. [Userbrain](https://www.softwareadvice.co.nz/software/194953/userbrain) — 4.2/5 (88 reviews) ## Reviews ### "Probably the best User Testing platform on the market, honestly" — 5.0/5 > **James** | *12 August 2021* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: My favorite thing about user testing as a platform is its ability to generate insights in a short amount of time. The User testing team has built out an extensive network of testers all over the world to make sure that we can get access to those that are under our target audience and in a timely manner. > > **Cons**: Occasionally we'll get a few participants who try to speed through and game the system by giving false responses to earn the incentive. This kind of thing is hard to control and is expected. The User testing team has always been good about swapping these sessions out to not impact our usage. > > We're really easily able to add in a qualitative vetting layer in addition to our quantitative layer of measuring data and ensuring we're delivering products that meet peoples needs and ensure our success. ----- ### "The New Age Lottery" — 4.0/5 > **Zaiba** | *28 May 2021* | Internet | Recommendation rating: 10.0/10 > > **Pros**: 1) Your payment per test ranges from $10 to $60 depending on the tasks, the best part is that the tests are hardly going to take you 10-15 minutes to complete. 2) As a tester your opinions are taken into consideration by Multinational Companies, your opinions are valued here and hold some utility. 3) You will be given the opportunity to test multiple products and services, hence the tests are not monotonous, and its always challenging. > > **Cons**: 1) Waiting for a test could get really tiresome, because the tests are rarely available. The availability is so low that sometimes you can go an entire week without hearing 'the ding' sound on your laptop. 2) Qualifying for tests is another aspect in which most people lose out. You may be online when a test is available but it is not always possible to qualify for a test. 3) The UserTesting mobile app is not always going to pop-up with notfication when the tests are available. Infact, in my experience the app has never notified me about any tests. 4) Sometimes when you are qualifying for the tests, the survey stops in the middle because the test already has enough users to begin, which invariably leads to wasting the time you spent on filling out the form. > > UserTesting is a great site to make side-income. If you live outside the US then it is much better, because the company pays you in dollars which would be easily a lot more in your currency. I would highly recommend UserTesting to those who are constantly on their laptops/desktops because all you need is to keep the site open and wait for the 'ding' sound while continuing with your work in the next tab. It is easy to understand and honestly fun to speak out loud about what goes out in your mind. ----- ### "QUICK MONEY\!" — 3.0/5 > **Alexis** | *7 June 2021* | Apparel & Fashion | Recommendation rating: 5.0/10 > > **Pros**: What I like most about UserTesting is that it's most of the time quick money. I would review some software or an app/prototype and if the client decided that I was truthful and gave them what they needed to better their item I would get payed in a week. Some reviews were for $10 and then they had live interviews for $40 which was a big bonus for me. It was a quick and easy way for me to get some money on the side, if I had any upcoming bills or needed gas money. > > **Cons**: What I least like about UserTesting is that they would have me go through a little test before doing the actual review. That test determined if you were eligible to do the review, which was the catch. Sometimes I would spend like 30 minutes trying to get approved to do a review and it was VERY time consuming. To the point that I got so excited when I was approved to do one and it was only for $10. Then sometimes it wouldn't take long at all, so I guess it's kind of a hit and miss. > > My overall experience with UserTesting was half good and half bad. They had sometimes where their website would glitch and throw my test off. Then I would have to contact customer service with the test number and a few more details which made it a little annoying. The good experience I had with them was that the reviews were pretty short and easy to do when I did get approved. I would get my money within a week and be able to pay for things that I needed. Such as material for my business or gas and sometimes even help my employees out with something. ----- ### "Nice fun way to make a little extra money" — 4.0/5 > **Erin** | *15 February 2022* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: I can take tests on my time. The evaluations that I've done for companies are interesting and I enjoy sharing my feedback. I like that I may contribute to making software better for the end user. I like getting paid for my reviews and feedback. > > **Cons**: Sometimes I have tech issues with the mobile version. The interface for taking mobile tests is not the easiest in the world to use. > > I've had fun with it. Some of the evaluations I've done have been super interesting. It's nice to be able to share my feedback on the tools I use, even if the feedback is negative. It's also nice to learn about new tools that would be useful to me and my business. ----- ### "Easy and Intuitive Platform for software testing" — 5.0/5 > **Haritha** | *29 June 2022* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: The platform is very useful for both beginners and experts who just need some real life experience in usability testing or software testing. We can easily make pocket money by giving genuine reviews that can help customers to buy the product. Also it is beneficial for both the user and tester as a user can get opinions regarding their software product from wide range of ethnicity whereas a tester get paid for the reviews which he or she will post. The main thing I just wanted to share is that the platform provides an intuitive experience through the minimal and effective UI/UX experience for the user. > > **Cons**: According to my opnion I am not getting anything to hate. And also usertesting platform is improving day by day by making their user experience intuitive. ----- Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.co.nz/software/336417/usertesting?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/336417/usertesting) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data