--- description: Review of ConnectWise RMM Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ConnectWise RMM | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Remote Monitoring and Management (RMM) Software](/directory/4344/remote-monitoring-and-management/software) > [ConnectWise RMM](/software/334721/connectwise-rmm) # ConnectWise RMM Canonical: https://www.softwareadvice.co.nz/software/334721/connectwise-rmm Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/334721/connectwise-rmm?page=2) > ConnectWise RMM is a new remote monitoring and management solution built from the ground up to reinvent how MSPs adopt, interact with, and manage their RMM solution. ConnectWise RMM is built upon the infinitely scalable ConnectWise Platform that combines the best of the both worlds: out-of-the-box automation coupled with the robust automation to deliver customized services to your customers. > > Verdict: Rated **4.2/5** by 71 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 71 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 3.7/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ConnectWise - **Location**: Tampa, US - **Founded**: 1982 ## Commercial Context - **Pricing model**: Usage Based (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Belgium, Canada, Ireland, Luxembourg, Netherlands, New Zealand, United Kingdom, United States ## Features - API - Alerts/Notifications - Audit Trail - Backup and Recovery - Configuration Management - Customisable Branding - Dashboard - Data Import/Export - Event Logs - IT Asset Tracking - Incident Management - Inventory Management - Issue Management - Maintenance Scheduling - Network Mapping - Patch Management - Performance Metrics - Real-Time Monitoring - Real-Time Reporting - Real-Time Updates ## Integrations (10 total) - Acronis Cyber Backup - Auvik - BrightGauge - ConnectWise CPQ - ConnectWise PSA - IT Glue - Ninite Pro - OpenText Core DNS Protection - ScreenConnect - SentinelOne ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Remote Monitoring and Management (RMM) Software](https://www.softwareadvice.co.nz/directory/4344/remote-monitoring-and-management/software) ## Related Categories - [Remote Monitoring and Management (RMM) Software](https://www.softwareadvice.co.nz/directory/4344/remote-monitoring-and-management/software) - [IT Service Software](https://www.softwareadvice.co.nz/directory/4207/it-service/software) - [Network Monitoring Tools](https://www.softwareadvice.co.nz/directory/4307/network-monitoring/software) - [IT Management Software](https://www.softwareadvice.co.nz/directory/4563/it-management/software) - [MSP Software](https://www.softwareadvice.co.nz/directory/4553/msp/software) ## Alternatives 1. [N-central](https://www.softwareadvice.co.nz/software/161863/solarwinds-n-central) — 4.1/5 (195 reviews) 2. [N-sight RMM](https://www.softwareadvice.co.nz/software/30397/solarwinds-remote) — 4.3/5 (194 reviews) 3. [Cove Data Protection](https://www.softwareadvice.co.nz/software/171880/solarwinds-backup) — 4.7/5 (217 reviews) 4. [Syncro](https://www.softwareadvice.co.nz/software/373866/syncro) — 4.6/5 (147 reviews) 5. [IT Glue](https://www.softwareadvice.co.nz/software/351312/it-glue) — 4.6/5 (331 reviews) ## Reviews ### "ConnectWise 2 Years Later - Still The Best" — 5.0/5 > **Yurii** | *25 March 2026* | Nonprofit Organisation Management | Recommendation rating: 10.0/10 > > **Pros**: - Monitors saved our life more than 1 time. - Patching still keeps our system up to date - Learned about 3rd party apps patching - helps to keep applications up to date > > **Cons**: - They changed interface a few times again and not for the best - CW is trying to be everything in one app - while some features are good, some are awful. We couldn't make it work with our network drives. - CW support is disappointing most of the time > > With all the cons CW is still one of the best remote access tools I have worked in my life. Cons could be inconvenient but overall I still love this product ----- ### "Great cloud hosted RMM solution that is expanding into a lot of other areas" — 4.0/5 > **David** | *29 August 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Connectwise RMM is a great tool to manage all clients in one place and you can have policies set up to deploy and manage features on a client per client, or package basis. There is a lot of flexibility in what you can do and can make the platform do for you. Integrations with other tools are becoming a lot more widespread and it is now also offering vulnerability scanning and other features by default. Always good to keep an eye on the change logs as you might be pleasantly surprised. > > **Cons**: They have been going through a re-design and that is taking a very long time. While it is almost finished, the different portions of the portal showing different styles and options was confusing at times. ----- ### "Successful monitoring achieved" — 5.0/5 > **Julee** | *23 March 2026* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: Connectwise RMM has greatly improved our ability to monitor our internal systems and assist our clients. Once things are set up there seems to be little effort required to maintain. > > **Cons**: At this time we do not really have cons affecting our day-to-day. We have not required support assistance in some time. > > We continue to use RMM to monitor our systems successfully and it continues to allow monitoring to be simplified and effective ----- ### "ConnectWise - solid product, not intuitive interface" — 3.0/5 > **Michal** | *12 January 2026* | Education Management | Recommendation rating: 6.0/10 > > **Pros**: I was using ConnectWise for 1 year, the best part of ConnectWise RMM that there was a lot of features you could use which made managing devices easy. > > **Cons**: Not intuitive interface was what make using all those available tools very difficult. I am not saying it is bad product, but it takes a lot of time to learn it. ----- ### "Connectwise RMM is great" — 4.0/5 > **Jake** | *4 September 2025* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: A great monitoring tool with very powerful capabilities. From easily filtering devices for better network oversight to efficiently rolling out the product, it makes management much simpler and more effective. > > **Cons**: The workflows can be complicated and would benefit from more filtering options. We’ve also experienced issues when rolling out the ScreenConnect client—at times the installation process gets stuck and doesn’t complete, requiring us to step in and install it manually.” > > The platform has been excellent for rolling out new software and maintaining security. Customer support has been outstanding—very responsive and rapid. I have yet to encounter an issue they couldn’t solve. If online support couldn’t provide an immediate answer, they always came back with the solution in a timely manner. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/334721/connectwise-rmm?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/334721/connectwise-rmm) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data