FreeAgent
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- Industry: Computer Software
- Company size: Self Employed
- Used Daily for 2+ years
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Still the best cloud accounting software, but needs improvement
I can't fault FreeAgent much as they are still the best but I just really wish they would improve on the issues that have been going on throughout the years.
Pros
After using FreeAgent for an additional few years, it is still one of the best cloud accounting softwares in my experience. The price hasn't changed at all.
Cons
Their support is still hit-and-miss, and the changes with the currencies and the bugs with inaccurate balances is still a problem.
- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Daily for Free Trial
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FreeAgent makes small business accounting easier
We sampled FreeAgent and found it very easy to learn and use and it was easy to get assistance with the support.
Pros
What I like most about FreeAgent is that it is a good way to invoice clients and track payments as well as manage expenses. It is a great product for small businesses. I also like that is uses the cloud.
Cons
The negative about FreeAgent is that ist is based in the UK and only offers free access if you have a bank in the UK. It also does not have tiered pricing like Quickbooks offers.
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Seriously overpriced awkward software
I bought into the whole cool new FreeAgent software buzz and as the price was high, I thought, they must be able to offer better features than the others. To say that I was disappointed is a gross understatement. There are so many flaws in this software, I'm surprised they haven't yet been sued under fit for purpose laws. I definitely recommend staying away from this software and if you do have to use it, beware.
Pros
It does try very hard to be all things to minuscule businesses. The customer service department are available most of the time but not always competent.
Cons
They guys who wrote it think they are cool so they write really unprofessional familiarity messages that are really desperate.
The software is awkward, cumbersome and I don't trust the outcomes.
It dangerously empowers unqualified users to do their own tax returns wrongly and invites HMRC to investigate them.
It empowers unqualified users to process their own payroll wrongly meaning that they miss out on allowances that are available through qualified accountants.
The software isn't capable of carrying out simple basic level bookkeeping tasks and the customer services department dream up complicated workarounds rather than getting the issues fixed. Buyers beware,
Response from FreeAgent Central
Hi there,
Thanks for taking the time to share your thoughts. FreeAgent works with 1,000+ accountant practices in the UK who use and recommend us for their small business clients. Our aim is to empower those small business owners with their finances, not to provide accounting advice. Instead, we facilitate submitting filings to HMRC through FreeAgent. Our software is fully compliant and we¿re recognised as an approved partner by HMRC. See their lists of approved software providers here: http://ow.ly/5PA530m2EB3. We also recommend our customers work with an accountant when needed and share a directory of accountants: http://ow.ly/OU2T30m2OJZ. We're nationally recognised in the industry and were recently awarded Small Business Accounting Software of the Year: http://ow.ly/oZZv30m2E11.
As we're constantly working to grow our software, we really appreciate user feedback. If you¿re happy to share more, we¿d love to hear from you: [email protected]
Many thanks,
FreeAgent Team
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Free Agent for business
Overall, pretty good, I didn't use it for to long due to business circumstances but it was good using an accounting softwear once you know how.
Pros
The clean interface, helpful guidance and once you do know how to use it, the ease of use. It made accounting easier and came free with Mettle.
Cons
It is a learning curve and a bit fiddly, but all these softwears are. I did find that if you didn't dial in the account perfectly it did get messy at times.
- Industry: E-Learning
- Company size: Self Employed
- Used Daily for 1+ year
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It makes managing your company easy
Overall I think this is a great application. I don't often need to go searching for answers on how to use it, but when I do, there is also a good knowledge base to fall back onto.
Pros
The best thing about FreeAgent is the dashboard view. From here I can see at a glance how my business is running, with clear visuals giving trends over time for cashflow, invoicing timeline, bank balances, expenses, bills, profit and loss and tax.
Cons
When entering an expense (not using smart capture) it is really easy to put the wrong date in.