About ShipStation

ShipStation is a multi-carrier, multi-channel shipping solution designed to expedite the shipping process for online retailers. Features such as batch shipping, discounted shipping rates, inventory and customer management, and custom branding helps streamline order fulfillment. Import your orders from over 60 selling channels and let ShipStation automatically apply configurable presets and shipping options. Once you create shipping labels or send your orders to a fulfillment company like FBA or ShipWire, ShipStation transmits shipping statuses and tracking information to each selling channel. Managing customer communications can be time-consuming, ShipStation simplifies this process by offering customizable packing slip, email, and tracking page templates to provide a unique, branded experience for customers. Other features include detailed reporting, prefilled international customs forms, the ability to combine and split orders, and advanced user permissions and restrictions.
ShipStation Software - Order Overview
ShipStation Software - Insights Overview
ShipStation Software - Shipment Batches
ShipStation video
ShipStation Software - Order Overview - thumbnail
ShipStation Software - Insights Overview - thumbnail
ShipStation Software - Shipment Batches - thumbnail

ShipStation pricing

ShipStation does not have a free version but does offer a free trial. ShipStation paid version starts at US$9.00/month.

Starting Price:
US$9.00/month
Pricing Details:
Starter - $9/month Bronze - $29/month Silver - $49/month Gold - $69/month Platinum - $99/month Enterprise - $159/month
Free Version:
No
Free trial:
Yes

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ShipStation Reviews

Feature rating

Value for Money
4.6
Functionality
4.5
Ease of Use
4.5
Customer Support
4.5
5 reviews of 779 View all reviews
Ozan emrah Ç.
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/04/2022

Great Software for Logistics Management

As mentioned, great software for logistics management. Default integrations might be improved.

Pros

It is very easy to use, user-friendly and it lets you create dummy carriers so that you can add tracking information for your own delivery service.

Cons

There are some missing features with default integrations, however, it is solved by custom integrations.

Mauro B.
  • Industry: Apparel & Fashion
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/05/2022

ShipStation Is A Must for ANy Shopify Business Who Ships Product

ShipStation was easy to integrate and really simplifies the process. Great for companies of all sizes.

Pros

ShipStation makes it easy to complete and track a customers shipment and get the best price for that shipment.

Cons

Not much to not like....it does what it needs to do and it does it well.

Alternatives Considered

Easyship, ShipHero and Shippo

Reasons for Switching to ShipStation

ShipStation just seemed more refined than others and integration seemed to be easier.
Timothy A.
  • Industry: Medical Devices
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
2
Features
2
Ease of Use
1
Customer Support
1

2
Reviewed on 22/04/2022

Terrible/Nonexistent customer service

Poor

Pros

It was awful

Cons

NO customer service -It was awful - every time I tried to reach customer service, there was never an opportunity to speak with a live agent, - always leave an email and someone from our team will reach out to you in 2-3 days.

Alternatives Considered

Amazon S3, XPS Ship and Shippo
Lena V.
  • Industry: Veterinary
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 7/02/2022

ShipStation Provides Everything Needed

ShipStation makes online order fulfillment easy. It imports all of your order and customer information into the software from most online selling platforms. It pulls the shipping information so all you have to do is confirm and ship. It is easy to customize your settings such as packing slips and messages to buyers. I love how it sends the tracking number back to the appropriate platform so that I don’t have to do that manually. The shipping prices are low and all shipping options are available. I highly recommend using this for order fulfillment.

Pros

I like how all shipping services are available and easy to apply. Everything is easy to understand and operate. The software communicates with most selling platforms and keeps updated inventory.

Cons

I would like the pricing to be based on volume not number of platforms.

Verified Reviewer
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/04/2022

Excellent shipping software for ecommerce businesses

Shipstation has been amazing at helping streamline our order processing and shipping. It has worked great despite the growth of business and has scaled seamlessly.

Pros

Easily track and ship orders from multiple channels. Ability to use your own shipping accounts with carriers or use Shipstation's negotiated rates. Filters, tags, notes, automations help streamline our shipping and order processing.

The interface is user friendly and the rare times I've had an issue and had to contact support, my issues were resolved fairly quickly.

Cons

Shipstation recently forced all users to the new interface, which I'm not a fan of. But that's more from having used the software for years. With the move, it changed how some things are processed or handled.

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