LeadSquared

Pros

Automations can be made in LS even by the end user. The automation flows can handle lead management and are triggered by an incoming API hit or can also be built at lead attribute change.

Cons

If I am looking to made a customized report or dashboard in LS which requires Lapp, then there is dependency on Support team which works on chargeable basis.

Alternatives Considered

Reasons for Choosing LeadSquared

Switched From

Reasons for Switching to LeadSquared

Pros

Very effective lead and activity management. A variety of features like forms/automations/processes facilitate lead tracking and boost sales.

Cons

Telephony integrations are buggy and face a lot of issues. There is no option to add more than 75 custom fields in the system. Customer support at times might not be the best.

Pros

I found nothing to like about LeadSquared; my experience has been incredibly frustrating.

Cons

I found nothing to like about LeadSquared; my experience has been incredibly frustrating.

Pros

LeadSquared is a user-friendly interface which is very much for efficient lead management, and powerful automation features. It also offers high customization, integrates with various tools, and provides detailed reporting and analytics.

Cons

Limited costumer support is the main weakness

Pros

The most liked thing is that councellor should have to dispose properly. Without proper disposal of lead counselor won't be able to move forward.

Cons

Lead disposition was time taking process.

Alternatives Considered

Reasons for Choosing LeadSquared

Switched From

Reasons for Switching to LeadSquared

Pros

It was nice to see what emails had been opened and read. The system overall was hard to navigate.

Cons

Too many issues and broken promises during the sales process. I was told that their system would work with our SMS provider. Turned out that it didnt. Was told many times that things were in development but never made the date that they were supposed to be finished. The start up period took 3 months yes 3 months for them to get the system up and running. Once it was "ready" we quickly found out that it didn't work. Asking for help was hard to get things corrected. It was a waste of time as we never got it working correct. The system would send out appointment reminders with the wrong time and that happened more than once even after i told them about the problem.

Alternatives Considered

Reasons for Switching to LeadSquared

Pros

leadsquared was best because of very easy user interface comparatively other CRM's

Cons

sometimes few things are automatically deleted and there are lagging somtimes

Pros

Easy to work to filter the data, to connect

Cons

Call quality was not good, we will not receive verified leads more

Pros

User Friendly, Customization and flexibility, security and compliance, lead engagement, lead monitoring, customer support, analytics and reporting

Cons

cost and it is complex for a small team, features do overlaps here

Pros

I love that the system is completely (for the most part) customizable to our needs, from the reporting to where buttons are placed and what different user levels can and cannot see. Our partnership began in November 2023. We have built a beautiful system to meet our Admissions Teams' needs. The Marvin view is awesome! Our representatives are excited to start using it!

Cons

There are only 4 levels of users (Admin, Sales Manager, Marketing, and Rep User). We have a 5-layer structured team, so one additional level would have been ideal. However, we figured out a workaround :)

Pros

I liked the simple drag-and-drop interface, the powerful automation features, and the ability to quickly create and deploy custom applications. Zoho Creator also has powerful reporting and analytics capabilities, a wide range of integrations, and the ability to customize security settings. Overall, it's an excellent tool for quickly developing powerful custom applications.

Cons

One of the things I disliked about Zoho Creator was its lack of usability. It took some time for me to grasp the fundamentals and understand how to use its features. Furthermore, some of the more advanced features can be quite expensive to use.

Pros

Leadsquared is over good CRM it help to track the leads by keeping the record of number,mail,lead status,payment lead

Cons

there of lot of things such as task management opportunity conversation we have to work if compare with salesforce salesforce is easy to manage

Pros

All Features are good, I personally liked the filters and exporting data feature. Its very handy and user friendly.

Cons

I dont have anything in my mind.

Pros

Beneficial Sales user dashboard for tracking our leads, graphical representation of our lead funnel, task management with upcoming tasks with reminders and overdue tasks, along with activity summary. Quite impressing smart view mode and various lead stages for categorizing the leads.

Cons

Sometimes the leadsqaured page takes more time for server management. The Leadsquared portal lags while accessing multiple leads, and the task reminder constantly pings us through the mail. Still, in the spam list, some text inputs are not showing correctly in the lead details like emojis, style fonts, some languages words.

Pros

Mostly, lead management is the best feature which helps in organizing leads and following ups in a timely manner. The Dashboard feature is also one of the best features which help to get an overview per our customized layout. Customer service is also worth commenting upon since the escalations were taken priority and resolved in the committed timeline.

Cons

The dashlets on the dashboards should have more editing options to customize more as per our requirements. The CRM interface loading speed is different and it has been no improvement in the Contact center systems. The data reflected in some of the reports or the smart views/manage leads are real-time which has not been resolved in some requirements.

Pros

Account Managers at Leadsqaured are doing great job. They have supported us at every point. Where ever we need help. They taught me everything so that i will not have any dependency and able to resolve most of the things myself. Features at leadsquared are decent enough. They have fulfill at least basic to moderate requriement.

Cons

I can see there is only one major Con. Reports available on the Leadsquared are very limited. Most of the time we have to use custom report or skip reports.

Alternatives Considered

Pros

Thanks to LeadSquared, we can efficiently track our sales and take follow ups in real time. The process of adding and exporting leads are simple. With LeadSquared the lead flow can be effectively automated and managed. LeadSquared allow us to track leads through it various filters.

Cons

There is a limit off 100K leads that can be exported at one time. Cannot integrated multichannel to target user. In terms of automation a limited level of control is available.

Pros

Lead Distribution and Lead Management - Digital module worked really well.

Cons

More dashboard or reports options should be there.

Alternatives Considered

Reasons for Switching to LeadSquared

Pros

The leads captured in real time by using CRM automation and improve the sales and clients.
It makes tracking of sales funnel more easy and that clarity helps drive growth in the direction necessary.
Integrations with APIs makes connecting with clients more systematic, fast and easy.

Cons

The performance speed of the CRM can be improved upon.

Pros

Captures lead from various sources and help in filtering them. Helps in data management. There is no privacy concern. Helps track the team and is easy to use as well. Automation in marketing is helpful and makes our process more quickly. Having used another CRM I can say that this switch has only helped out business more with it's additional features.

Cons

There is no problem that we are facing currently. It's a good CRM. It is user-friendly but for someone new to the world of being able to use CRMs it can take some time to get there.

Pros

Has the basics of what you need in a CRM and marketing platform: lead management, calendaring, emailing, marketing campaigns, automation and others. Solid user interface that also includes lead scoring by tracking how many touch points your lead interacts with your website and emails.

Cons

A lot of small bugs when using this. We would build an automation campaign and go live. But it wouldn't work. I would message the support team, and they would eventually get back to me 3-7 days later with the issue fixed. Team is India with little bit of translation issues.

Pros

ease of use
lead engagement score helps in shortlisting good leads
availability of a lot of filters allows us to simply squeeze the best leads out of the lot
support for sms and calling lead directly saves time and efforts

Cons

Email editor is not that impressive and needs a lot of improvements
Responsive Landing page editor user experience
sometimes due to server issues call recordings are not available which causes difficulties in tracking and follow up

Pros

Easy to install and use via web browser

Cons

SlowNot accurateServer issue mostlyCan't use all functions bcz they won't work

Pros

From migration from old software to Leadsquard was smooth & all the exiting datas captured perfectly. Integration to different on line lead genation platforms and capturing leads is perfectly working. User friendly. Value for money.

Cons

Apart from lead management it shold be helpful to other dipartments like HR, CRM & finance.

Pros

This product help me in acceleration on lead management.

Cons

Training for using the product efficiently should be given free of cost so that we can utilize the platform efficiently.