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About Lavu POS
Lavu is a Point of Sale solution designed for use by restaurants, bars, and nightclubs - from full-service, quick-service, and franchise restaurants, to food trucks, coffee shops, and lounges. Users can choose between bar, restaurant, and quick-service interfaces, each designed for the correlating environment. The system allows users to customize most aspects, including unlimited menu modifiers, custom menu item icons, and layout. Lavu gives establishments the option to implement tableside ordering, supports take-out and delivery routing, and offers rewards and loyalty through an integration with Loyaltree, as well as an in-house program.
In addition to the POS, Lavu also gives users inventory management tools, including low-count warnings and an ‘86 countdown. Employee scheduling, shift-trading, and payroll reports are examples of what’s offered for Employee Management. Lavu offers a host of sales, inventory and expense reports that can be accessed anywhere with an internet connection. Currently being used in 89 countries, Lavu can be translated into any language.
Lavu POS pricing
Lavu POS does not have a free version and does not offer a free trial. Lavu POS paid version starts at US$59.00/month.
Starting Price:
US$59.00/month
Free Version:
No
Free trial:
No
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Lavu POS Reviews
Feature rating
5 reviews of 231
View all reviews
Sherry
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 30/04/2024
Very Satisfied Customer
Everything is working smoothly and the system is so easy to operate.
Pros
After going through the set up of a rival product 2 years ago and spending 2 years using that system, onboarding and use of Lavu has been the best experience. The onboarding timeline was great to follow along as we were going through the steps. They were able to create exactly what I wanted for the menus. We had to use a system that is totally usable on WiFi. This caused a couple of headaches during installationb Using the system has been very intuitive. Training our team is super easy.
Cons
For the most part, we haven't had a bad experience. Even with the difficulties installing the 2 wireless printers everyone handled the process and the glitches with professionalism even when it took us 4 hours to get it right.
Reasons for Choosing Lavu POS
The customer service at SpotOn was terrible. They didn't have a good solution to our WiFi situation. It was almost impossible to get refunds for our customers. Sometimes it would take in excess of 10 days and multiple emails to get the refund processed. I could do full refunds, but partials had to be done through their customer service team. I would have to include the SpotOn support team, the supervisor and our sales person on every email to get keep them on top of it. Even then I never would hear if things were taken care of by the extra participants on the email.Switched From
SpotOnReasons for Switching to Lavu POS
The cost and the availability of a fully WiFi enabled system. The great customer service was just icing on the cake.
Sherri
- Industry: Recreational Facilities & Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5
4
Reviewed on 9/05/2024
Lavu Review
So far, my experience with Lavu has been great! My on boarding consultant, [sensitive content hidden] was absolutely tremendous. She had a lot of patience and explained everything on my level so I was able to understand! I have never had a POS system provider that walked you through step by step on how to hook the equipment up! That was such a relief! Support staff, oh my gosh, they call and check on you the next day to see if everything is working! Wow!
Pros
Initially it was the price that caught my attention. Then the availability to be able to watch tutorials on the product.
Cons
I would have to say, I haven't found anything I don't like yet.
matt
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
1
3
Reviewed on 28/12/2020
Lavu POS Review
used to have excellent customer service, but our system went down two days before xmas and we were unable to run credit cards for half the day. second busiest day since july. Couldn't enter tips that day either.
and i tried calling them 3 times that night, plus an email. their chat hasn't worked in months.
4 days later I still have not heard from them
Pros
i don't remember why I chose them over the three other ones I tried a couple of years ago.
I think because I could use my own credit card processor.
But its easy enough to use for the features that i use which are basic operation of cash register
it is intuitive and takes little training
Cons
things go wrong, the printer drops offline a lot and needs help getting back. sometimes its the wifi that reconfigures to a different wifi, sometimes the printer just randomly stops working.
I can't use the staff scheduling because they insist that work week starts on sunday, yet that is halfway through the weekend. our schedule and pay period run monday- sunday
but I am now looking for a system that can organize cake orders for a week or a month after the order is taken, which most systems don't do.
Also they said that my gift cards would integrate, but they did not
Response from Lavu
Hi Matt, thanks for leaving us a review. We appreciate hearing from all of our customers, and we do love that Lavu helped you with processing on your terms. We have expanded our customer support team to be available 24/7, in several countries, through chat, email, and phone.
Replied 7/07/2022
Teasha
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 29/05/2024
GREAT POS system
Great experience so far! Highly recommend
Pros
Easy to use, knowledgeable staff, customer service was awesome. Had no issues
Cons
Nothing. Everything was great. Lavu apparently hires the best of the best because I am completely satisfied
Alternatives Considered
Toast POSReasons for Choosing Lavu POS
Clover barely worked, customer service was awful. Clover employees had no knowledge when I called daily and asked for help with several issuesSwitched From
CloverReasons for Switching to Lavu POS
Better value, better customer service, knowledgeable customer service
Travis
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 29/05/2024
Lavu Review
Very good experience with the system. Customer service is excellent
Pros
Easy to use and customer service is excellent
Cons
Sometimes the machine will combine orders on computer
