About Lavu POS











Lavu POS pricing
Lavu POS does not have a free version and does not offer a free trial. Lavu POS paid version starts at US$59.00/month.
Alternatives to Lavu POS
Lavu POS Reviews
Feature rating
All Lavu POS Reviews

- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
New era of POS
Overall great 👍 would definitely recommend.
Pros
Ease of use interface and access control
Cons
It being online base has it set backs. A local add on should be recommended for online fauilers.
Response from Lavu
Hi Jamel, thank you for sharing your thoughts on Lavu. We are so glad to hear that your overall experience has been great!
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Very Satisfied Customer
Everything is working smoothly and the system is so easy to operate.
Pros
After going through the set up of a rival product 2 years ago and spending 2 years using that system, onboarding and use of Lavu has been the best experience. The onboarding timeline was great to follow along as we were going through the steps. They were able to create exactly what I wanted for the menus. We had to use a system that is totally usable on WiFi. This caused a couple of headaches during installationb Using the system has been very intuitive. Training our team is super easy.
Cons
For the most part, we haven't had a bad experience. Even with the difficulties installing the 2 wireless printers everyone handled the process and the glitches with professionalism even when it took us 4 hours to get it right.
Reasons for Choosing Lavu POS
The customer service at SpotOn was terrible. They didn't have a good solution to our WiFi situation. It was almost impossible to get refunds for our customers. Sometimes it would take in excess of 10 days and multiple emails to get the refund processed. I could do full refunds, but partials had to be done through their customer service team. I would have to include the SpotOn support team, the supervisor and our sales person on every email to get keep them on top of it. Even then I never would hear if things were taken care of by the extra participants on the email.Switched From
SpotOnReasons for Switching to Lavu POS
The cost and the availability of a fully WiFi enabled system. The great customer service was just icing on the cake.- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Great system and support overall!
Overall installation went smoothly and I love that the onboarding personnel ([sensitive content hidden]) has been so readily available when we have questions.
Pros
We liked the look and feel (user Interface) of the POS and felt it was much like we were used to. We like that the price is reasonable and that we can use a cash discount system so easily.
Cons
Worried about iPad battery life with either charging or having to leave plugged in. There was a lack in direction as to what we needed as a retailer. We may have been able to do with a different unit for one of our locations.
Reasons for Choosing Lavu POS
Square charged us for everything we wanted to do on it.Switched From
Square Point of SaleReasons for Switching to Lavu POS
Responsiveness to inquiry, ease of understanding what would happen in the transition, and cost.Response from Lavu
Thank you for your review, Brian! We have some thoughts regarding your comments on the iPad battery life. Please reach out to us at [email protected] and we can explore your options!
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Lavu my experience
Again they could run the market on the pos world if they would get it together with the lack of truth and accountability for what was said by sales reps. GET EVERYTHING IN WRITING.
Pros
They have so much potential if they could get the communication down. It’s been one person says this and one person says that. Basically don’t believe anything they say in the sales pitch unless it’s in crystal clear writing. They will say anything to get the sell.
Cons
Everything I said about. The miscommunication and false information.
Alternatives Considered
Toast POSReasons for Choosing Lavu POS
Because of the crashing of the software in the past. Amazing support product just wasn’t up to par.Switched From
Aloha EPOSReasons for Switching to Lavu POS
Because I was told many things about my startup and unfortunately it was false to get me to sign up. Again get everything in writing. Everything to a T.- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Hidden Gem
Bumpy. But they hit a home run by the time we were all set to go. Went live a week later than they planned but a week before we planned. The entire team was super helpful in the process and delt with a really picky customer with a really large menu with patience.
Pros
Sky is the limit on what you can do with the point of sale with the proper knowledge. ASK QUESTIONS. They will teach you anything you would like to know or do it for you in just a phone call.
Cons
There were a few bumps in the set up that made me nervous. Almost bailed out on it before even starting. They were able to fix the issues, get the account set up correctly and get the process moving back on track.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Just getting started.
We are just getting into functionality. We will need to see some changes created to best suit our specific business needs.
Pros
Service has been readily available to answer questions. Staff are kind and available.
Cons
There are several functions that are not yet available or not best suited for our needs and for our business style and key protection for our industry with user levels are lacking.
The functionality for our complex needs needs to be improved.
Alternatives Considered
TouchBistroReasons for Choosing Lavu POS
Poor customer service. Numerous errors by Toast staff. Length to correct costly errors. HORRIBLE PAYROLL EXPERIENCE. HUGE MISTAKES BY THEIR TEAM IN REPORTING WITH NO ACCOUNATBILITY. INTITAILLY TRIED STATING IT WAS NOT THEMSwitched From
Toast POSReasons for Switching to Lavu POS
Pricing, equipment customer support team- Industry: Nonprofit Organisation Management
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Non-Profit Partner
very pleasant. hardware has its drawbacks, but overall the back office of lavu is user friendly, support team is competent with a high sense of urgency and the processing fee is perfect for organizations watching their bottom line.
Pros
No costs for hardware, ease of use once set up, availability of [sensitive content hidden] and his team during the launch. [sensitive content hidden] has also been very accessible after the set up with follow up questions and concerns.
Cons
hardware. cash register is bulky, credit card reader requires an actual port to work. i would prefer an all in one, wifi unit with a display screen for the customer.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Surprise charges
Surprise charges - once I have issues, then I took multiple tries to get feedback.
Pros
Nice hardware and free trial. Knowledgable support team.
Cons
Not transparent with the charges. I was not told about the card point charges. Also no warning of Lavu being cancelled. So I cannot access the reports.
Alternatives Considered
Square Point of SaleReasons for Choosing Lavu POS
Tipping system is not encouraging. Also cannot run complex reportSwitched From
PayPal ZettleReasons for Switching to Lavu POS
Free trial was nice when I don’t have to put money down.- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Good job . And very polite people
Good so far . Will let you know more in a month when we open
Pros
Im new at it . But it seems easy to do and handle
Cons
Nothing yet . Have not had it long and waiting on business to open
Alternatives Considered
Toast POSReasons for Switching to Lavu POS
I had a friend told me it would make things easier.Response from Lavu
Thank you for your review! If there is anything we can do to assist you, please don't hesitate to reach out at [email protected].
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Simple with Back up help
Overall, it has been an easy set up, and they are available to help.
Pros
Everything comes to you very fast with simple setup instructions.
Cons
The screen is a little smaller than most
Reasons for Switching to Lavu POS
Included products included without extraResponse from Lavu
Thank you for your review, Wendy! We'd like to make sure you are utilizing our largest screen option. Please reach out to us at [email protected] and we can confirm.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
No Free Trial.
Horrible. Absolutely, incredibly the worst customer service ever. I feel stupid for trying this company. They lied about everything just to get the sale. Do NOT go here !!
Pros
Only cons. Wanted to switch to this in January. Start date was to be around the 5th. However saw they started our contract on November 20. Contacted our on boarding person, [sensitive content hidden] and he turned HATEFUL!!!
Cons
The fact that everything they said in sales in a LIE!!!!
Onboarding person turned ugly when I questioned dates.
Response from Lavu
Hi Kevin, we appreciate your feedback and are sorry to hear about your negative experience. We take such concerns seriously and would like to investigate this matter further. Our team is actively working on this to come up with a resolution for you. We strive to provide excellent customer service, and your input helps us improve. Thank you for bringing this to our attention.
- Industry: Food & Beverages
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
My review for the lavu pos
It is easy to train on and has has many key features that make it user friendly the only complaint i have is the printer issue
Pros
Its customizable and makes it so that it can be easily trained upon
Cons
It requires internet access for its use and wont.print a receipt if you are disconected
Alternatives Considered
Toast POSReasons for Switching to Lavu POS
Cost and costumer service were the 2 biggest factorsResponse from Lavu
Hi Stephanie, thank you for sharing your experience, we are glad to hear that you have been happy with Lavu. As always, please reach out to our 24/7 support team if you ever need anything.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Great system for us!
We had been using a regional POS system for years, and struggling not only with features, but also with reports, analytics, and their customer support. Lavu has stepped in to improve, full the gaps, and take the lead for us in terms of setup and deployment.
Pros
We're a small restaurant operating outside the US, and Lavu is a great option for us. Easy to use, with lots of customer support in setting up and deploying the system in multiple langauges!
Cons
So far, we have no complaints and are really satisfied with the system and the support.
Reasons for Choosing Lavu POS
We not satisfied with the capabilities of the former system, and were not feeling proactive support from the company.Switched From
FoodZapsReasons for Switching to Lavu POS
Lavu's price point was better for us, especially since the payment processing functions are not available in our country -- the other companies didn't offer any price adjustment for this. Also, Lavu is made for restaurants specifically, and offers integrated inventory management as well as add-on accounting integration. As a package Lavu is the best for us.Response from Lavu
Hi Jessica! Thanks so much for taking the time to leave your review. We are so glad to hear that you are happy with Lavu!
- Industry: Food & Beverages
- Company size: Self Employed
- Used Monthly for Free Trial
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Review Source
Wonderful Team..
nothing right now everything was great..
Pros
I am just starting in the Food Truck world and need a workable system but I work a full time job so I get home late and [sensitive content hidden]
was able to work it out for training to happen after work and everyone was so nice and so helpful!!
Cons
on my go live i had problems with my hotspot but that is the only thing and you can't help with that..
Response from Lavu
Hi Tammy, thank you for sharing. We are committed to ensuring that all customers get the best experience possible and we appreciate your feedback and are glad to hear that this has been your experience! Please don't hesitate to let us know if there's anything else we can do for you. Thank you again for being a loyal customer!
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
10 year user
We have been long time user who appreciates the continued development and support over the years.
Pros
Ability to utilize Tab Order as location default during initial deployment in 2014.
Cons
Level of customization in front end user configuration. Scheduling and management notes are undeveloped in reports
Response from Lavu
Hi Jon, thank you for sharing your experience and for being a loyal Lavu user. We greatly appreciate your business and feedback, we are always trying to improve and be the best that we can. As always, please let us know if there is any we can do for you.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
New customer for Lavu
Overall im pleasantly ok with the service. I did receive some back and forth on communication mishaps on what I was getting for going with Lavu. Other than that Im ok.
Pros
The ease of the customer service being able to add any options or changes I need on my POS system in real time. Also the fuctionality is pretty simple and easy to use.
Cons
Im noticing the system sometimes disconnects from the wifi, the POS cash terminal opens up when a customer is paying the entire order with a debit/credit card. Also sometime the cash resgister doesnt open on a cash transaction so we have had to use or register key to manually open the register.
Response from Lavu
Hi Kahala, thank you for sharing your experience so far with Lavu. We apologize for any mishaps along the way, but hope that everything will be running smoothly from here! We are glad to hear that overall you are satisfied, if you ever are in need of anything please reach out to our 24/7 support team.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Excellent restaurant POS!
Pros
Ease of use, different levels of access based on employee type, excellent customer service
Cons
Occassionally the app glitches and it creates mistakes on the server end that need to be untangled.
Response from Lavu
Hi Tara, thank you for the feedback! We are constantly looking to improve. We are glad to hear that overall you are happy with your experience.
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Gets the job done!
As a business owner confident in presenting Lavu as a solution for their business, I have No concerns they can deliver a quality experience.
Pros
I can say I’ve tested the limits they will go to get the job done. After working with sales and tech support for 12 long hours the challenge was achieved. It was a very trying day but no one gave up until the job was done.
Cons
The payroll integration solution would help the value of the service.
Response from Lavu
Hi Oakie, thank you for sharing your experience with Lavu! We are so glad to hear that your expectations have been met and you have no concerns. As always, please do not hesitate to reach out if you need anything.
- Industry: Transportation/Trucking/Railroad
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Awesome service
Great experience I will definitely be spreading the word! THANK YOU [sensitive content hidden] AND TEAM!
Pros
I loved how fast and easy the process was [sensitive content hidden] set me and another person up at the same time very quickly and efficiently
Cons
Nothing awesome service. I will be spreading the word.
Response from Lavu
Hi Melissia, thank you for taking the time to share your experience with Lavu. Your satisfaction is our priority, and we appreciate your support. If you have any further feedback or suggestions, feel free to reach out. We value your input as we strive to continually enhance our services.
- Industry: Arts & Crafts
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
GREAT COMPANY
great experience for a person with no pos experience
Pros
so far love everything about lavu no problems what so ever.
Cons
nothing at all. The entire experience has been smooth and transparent.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
No need for expensive hardware!
Pros
The ease of placing orders, for takeout and dinner service
Cons
Separation of features , it’s more convenient to have things included instead of priced out
Response from Lavu
Hi Juan, thank you for sharing your experience with Lavu. As always, please let us know if you need anything.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Chef
Payroll POS online and
Pros
Customer service support is excellent!!!
Cons
Nothing really even when something is wrong smoothly work out
Response from Lavu
Hi Douglas, thank you for sharing your experience with Lavu! We are so glad to hear that you are happy.
- Industry: Financial Services
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Great restaurant management platform
I seek to help locally owned businesses implement the same level of service as a bigger franchise
Pros
It's poised to enable any sized restaurant to implement modern growth, table side ordering, time clocks for employees, online ordering and quick serve options are easily implemented when you have Lavu as the foundation.
Cons
Quite happy to represent Lavu and I'm completely sold on the system and their support.
Response from Lavu
Hi Brian, thank you for sharing your experience. We are so glad to hear that you are happy!
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Lavu pos for new restaurant
Pros
ease of use and training for employees and tracking labor and inventory
Cons
understanding some support personnel broken English when calling for help
Response from Lavu
Hi Robert! Thank you for taking the time to share your experience with Lavu. We are so glad that you made the switch and are having an enjoyable experience.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
New user
Pros
Product is very user friendly on the front end.
Cons
The back end is difficult to use. Have to figure out how to add things to current and new menu items.
Response from Lavu
Hi Lisa, thanks so much for your feedback! We are always working on improving our back end to be as user friendly as possible.