About Lavu POS

Lavu is a Point of Sale solution designed for use by restaurants, bars, and nightclubs - from full-service, quick-service, and franchise restaurants, to food trucks, coffee shops, and lounges. Users can choose between bar, restaurant, and quick-service interfaces, each designed for the correlating environment. The system allows users to customize most aspects, including unlimited menu modifiers, custom menu item icons, and layout. Lavu gives establishments the option to implement tableside ordering, supports take-out and delivery routing, and offers rewards and loyalty through an integration with Loyaltree, as well as an in-house program. In addition to the POS, Lavu also gives users inventory management tools, including low-count warnings and an ‘86 countdown. Employee scheduling, shift-trading, and payroll reports are examples of what’s offered for Employee Management. Lavu offers a host of sales, inventory and expense reports that can be accessed anywhere with an internet connection. Currently being used in 89 countries, Lavu can be translated into any language.
Lavu POS Software - Our starter bundle comes with everything you need to get you restaurant up and running! Includes iPad, stand, cash drawer, printer and card reader.
Lavu POS Software - Easily add and edit both modifiers and optional modifiers for any menu item.
Lavu POS Software - Create and split checks by item, seat number, table, and more.
Lavu POS Software - Gain access to robust reporting through our Control Panel.
Lavu POS Software - Lavu's Self-Ordering Kiosk eliminates long lines and wait times.
Lavu POS video
Lavu POS Software - Our starter bundle comes with everything you need to get you restaurant up and running! Includes iPad, stand, cash drawer, printer and card reader. - thumbnail
Lavu POS Software - Easily add and edit both modifiers and optional modifiers for any menu item. - thumbnail
Lavu POS Software - Create and split checks by item, seat number, table, and more. - thumbnail
Lavu POS Software - Gain access to robust reporting through our Control Panel. - thumbnail
Lavu POS Software - Lavu's Self-Ordering Kiosk eliminates long lines and wait times. - thumbnail

Lavu POS pricing

Lavu POS does not have a free version and does not offer a free trial. Lavu POS paid version starts at US$59.00/month.

Starting Price:
US$59.00/month
Free Version:
No
Free trial:
No

Alternatives to Lavu POS

ERPLY

4.3 (30 Reviews)
ERPLY is a cloud-based retail solution built for small and midsize businesses. Key features include point of sale...

Lightspeed Retail

4.0 (980 Reviews)
Manage all locations from a unified POS and payments platform that evolves with your business. Streamline operations...

Shopify POS

4.6 (190 Reviews)
Shopify POS is a point of sale solution that helps retail businesses streamline operations related to marketing,...

PayPal

4.7 (25442 Reviews)
PayPal is a digital payment platform that enables businesses and individuals to pay and accept payments through an...

iPOS

0
iPOS lets you handle everything from your in-store touchscreen. With iPOS, your fuel console and cash register system...

Avaya UCaaS

4.4 (87 Reviews)
Avaya UCaaS (formerly Avaya Aura Contact Center) is a cloud-based and on-premise call center solution that caters to...

SoftTouch

3.1 (9 Reviews)
SoftTouch POS is an on-premise point of sale (POS) solution that caters to bars, nightclubs and restaurants of all...

Linga rOS System

3.4 (37 Reviews)
LINGA is an enterprise-ready cloud-based business platform with 20+ applications in addition to Point of Sale (POS)....

Revel Systems

3.7 (328 Reviews)
Revel Systems is the leading flexible cloud-based point-of-sale (POS) platform built for multi-location growth. The...

CAKE POS

4.6 (520 Reviews)
CAKE provides a comprehensive and easy-to-use POS designed specifically for restaurants. The software benefits...

Aloha Cloud

3.7 (228 Reviews)
Aloha Cloud is an all-in-one cloud-based restaurant POS solution. With 6” built-for-purpose handheld devices, a...

POS Nation for Retail

4.6 (133 Reviews)
POS Nation is built to support retailers, including specialty businesses such as convenience stores, liquor, wine and...

Lightspeed Restaurant

4.4 (208 Reviews)
The one-stop restaurant platform built for ambitious hospitality professionals to make fast, data-driven decisions,...

TouchBistro

3.9 (399 Reviews)
TouchBistro is an all-in-one POS and restaurant management system that makes running a restaurant easier. Providing the...

Lightspeed

3.9 (157 Reviews)
Lightspeed is a dealer management system designed to cater to the organizational and management needs of dealership...

Lavu POS Reviews

Overall rating

4.2
Write a Review!

Feature rating

Value for Money
4.1
Functionality
4.2
Ease of Use
4.3
Customer Support
4.2
Loading...

All Lavu POS Reviews

Filter by:
Sort by:
242 reviews
Jamel
Jamel
  • Industry: Restaurants
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 29/08/2023

New era of POS

Overall great 👍 would definitely recommend.

Pros

Ease of use interface and access control

Cons

It being online base has it set backs. A local add on should be recommended for online fauilers.

Response from Lavu

Hi Jamel, thank you for sharing your thoughts on Lavu. We are so glad to hear that your overall experience has been great!

Replied 30/08/2023
Sherry
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 30/04/2024

Very Satisfied Customer

Everything is working smoothly and the system is so easy to operate.

Pros

After going through the set up of a rival product 2 years ago and spending 2 years using that system, onboarding and use of Lavu has been the best experience. The onboarding timeline was great to follow along as we were going through the steps. They were able to create exactly what I wanted for the menus. We had to use a system that is totally usable on WiFi. This caused a couple of headaches during installationb Using the system has been very intuitive. Training our team is super easy.

Cons

For the most part, we haven't had a bad experience. Even with the difficulties installing the 2 wireless printers everyone handled the process and the glitches with professionalism even when it took us 4 hours to get it right.

Alternatives Considered

Square Point of Sale, Clover and Toast POS

Reasons for Choosing Lavu POS

The customer service at SpotOn was terrible. They didn't have a good solution to our WiFi situation. It was almost impossible to get refunds for our customers. Sometimes it would take in excess of 10 days and multiple emails to get the refund processed. I could do full refunds, but partials had to be done through their customer service team. I would have to include the SpotOn support team, the supervisor and our sales person on every email to get keep them on top of it. Even then I never would hear if things were taken care of by the extra participants on the email.

Switched From

SpotOn

Reasons for Switching to Lavu POS

The cost and the availability of a fully WiFi enabled system. The great customer service was just icing on the cake.
Brian
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 28/01/2025

Great system and support overall!

Overall installation went smoothly and I love that the onboarding personnel ([sensitive content hidden]) has been so readily available when we have questions.

Pros

We liked the look and feel (user Interface) of the POS and felt it was much like we were used to. We like that the price is reasonable and that we can use a cash discount system so easily.

Cons

Worried about iPad battery life with either charging or having to leave plugged in. There was a lack in direction as to what we needed as a retailer. We may have been able to do with a different unit for one of our locations.

Alternatives Considered

Epos Now and Clover

Reasons for Choosing Lavu POS

Square charged us for everything we wanted to do on it.

Switched From

Square Point of Sale

Reasons for Switching to Lavu POS

Responsiveness to inquiry, ease of understanding what would happen in the transition, and cost.

Response from Lavu

Thank you for your review, Brian! We have some thoughts regarding your comments on the iPad battery life. Please reach out to us at [email protected] and we can explore your options!

Replied 29/01/2025
Nick
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
3
Ease of Use
4
Customer Support
1

1.0
Reviewed on 26/11/2024

Lavu my experience

Again they could run the market on the pos world if they would get it together with the lack of truth and accountability for what was said by sales reps. GET EVERYTHING IN WRITING.

Pros

They have so much potential if they could get the communication down. It’s been one person says this and one person says that. Basically don’t believe anything they say in the sales pitch unless it’s in crystal clear writing. They will say anything to get the sell.

Cons

Everything I said about. The miscommunication and false information.

Alternatives Considered

Toast POS

Reasons for Choosing Lavu POS

Because of the crashing of the software in the past. Amazing support product just wasn’t up to par.

Switched From

Aloha EPOS

Reasons for Switching to Lavu POS

Because I was told many things about my startup and unfortunately it was false to get me to sign up. Again get everything in writing. Everything to a T.
Stacy
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

5.0
Reviewed on 30/07/2024

Hidden Gem

Bumpy. But they hit a home run by the time we were all set to go. Went live a week later than they planned but a week before we planned. The entire team was super helpful in the process and delt with a really picky customer with a really large menu with patience.

Pros

Sky is the limit on what you can do with the point of sale with the proper knowledge. ASK QUESTIONS. They will teach you anything you would like to know or do it for you in just a phone call.

Cons

There were a few bumps in the set up that made me nervous. Almost bailed out on it before even starting. They were able to fix the issues, get the account set up correctly and get the process moving back on track.

Amy
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
1
Ease of Use
2
Customer Support
5

3.0
Reviewed on 8/11/2024

Just getting started.

We are just getting into functionality. We will need to see some changes created to best suit our specific business needs.

Pros

Service has been readily available to answer questions. Staff are kind and available.

Cons

There are several functions that are not yet available or not best suited for our needs and for our business style and key protection for our industry with user levels are lacking.

The functionality for our complex needs needs to be improved.

Alternatives Considered

TouchBistro

Reasons for Choosing Lavu POS

Poor customer service. Numerous errors by Toast staff. Length to correct costly errors. HORRIBLE PAYROLL EXPERIENCE. HUGE MISTAKES BY THEIR TEAM IN REPORTING WITH NO ACCOUNATBILITY. INTITAILLY TRIED STATING IT WAS NOT THEM

Switched From

Toast POS

Reasons for Switching to Lavu POS

Pricing, equipment customer support team
reid
  • Industry: Nonprofit Organisation Management
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5.0
Reviewed on 30/04/2024

Non-Profit Partner

very pleasant. hardware has its drawbacks, but overall the back office of lavu is user friendly, support team is competent with a high sense of urgency and the processing fee is perfect for organizations watching their bottom line.

Pros

No costs for hardware, ease of use once set up, availability of [sensitive content hidden] and his team during the launch. [sensitive content hidden] has also been very accessible after the set up with follow up questions and concerns.

Cons

hardware. cash register is bulky, credit card reader requires an actual port to work. i would prefer an all in one, wifi unit with a display screen for the customer.

Sunny
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
2
Features
2
Ease of Use
3
Customer Support
4

2.0
Reviewed on 14/11/2024

Surprise charges

Surprise charges - once I have issues, then I took multiple tries to get feedback.

Pros

Nice hardware and free trial. Knowledgable support team.

Cons

Not transparent with the charges. I was not told about the card point charges. Also no warning of Lavu being cancelled. So I cannot access the reports.

Alternatives Considered

Square Point of Sale

Reasons for Choosing Lavu POS

Tipping system is not encouraging. Also cannot run complex report

Switched From

PayPal Zettle

Reasons for Switching to Lavu POS

Free trial was nice when I don’t have to put money down.
Kimberly
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4.0
Reviewed on 6/12/2024

Good job . And very polite people

Good so far . Will let you know more in a month when we open

Pros

Im new at it . But it seems easy to do and handle

Cons

Nothing yet . Have not had it long and waiting on business to open

Alternatives Considered

Toast POS

Reasons for Switching to Lavu POS

I had a friend told me it would make things easier.

Response from Lavu

Thank you for your review! If there is anything we can do to assist you, please don't hesitate to reach out at [email protected].

Replied 29/01/2025
Wendy
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 18/12/2024

Simple with Back up help

Overall, it has been an easy set up, and they are available to help.

Pros

Everything comes to you very fast with simple setup instructions.

Cons

The screen is a little smaller than most

Alternatives Considered

Skytab POS and Toast POS

Reasons for Switching to Lavu POS

Included products included without extra

Response from Lavu

Thank you for your review, Wendy! We'd like to make sure you are utilizing our largest screen option. Please reach out to us at [email protected] and we can confirm.

Replied 29/01/2025
Kevin
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
1
Features
2
Ease of Use
1
Customer Support
1

1.0
Reviewed on 16/12/2023

No Free Trial.

Horrible. Absolutely, incredibly the worst customer service ever. I feel stupid for trying this company. They lied about everything just to get the sale. Do NOT go here !!

Pros

Only cons. Wanted to switch to this in January. Start date was to be around the 5th. However saw they started our contract on November 20. Contacted our on boarding person, [sensitive content hidden] and he turned HATEFUL!!!

Cons

The fact that everything they said in sales in a LIE!!!!
Onboarding person turned ugly when I questioned dates.

Response from Lavu

Hi Kevin, we appreciate your feedback and are sorry to hear about your negative experience. We take such concerns seriously and would like to investigate this matter further. Our team is actively working on this to come up with a resolution for you. We strive to provide excellent customer service, and your input helps us improve. Thank you for bringing this to our attention.

Replied 18/12/2023
Stephanie
  • Industry: Food & Beverages
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
4

4.0
Reviewed on 12/03/2024

My review for the lavu pos

It is easy to train on and has has many key features that make it user friendly the only complaint i have is the printer issue

Pros

Its customizable and makes it so that it can be easily trained upon

Cons

It requires internet access for its use and wont.print a receipt if you are disconected

Alternatives Considered

Toast POS

Reasons for Switching to Lavu POS

Cost and costumer service were the 2 biggest factors

Response from Lavu

Hi Stephanie, thank you for sharing your experience, we are glad to hear that you have been happy with Lavu. As always, please reach out to our 24/7 support team if you ever need anything.

Replied 14/03/2024
Jessica
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 10/06/2023

Great system for us!

We had been using a regional POS system for years, and struggling not only with features, but also with reports, analytics, and their customer support. Lavu has stepped in to improve, full the gaps, and take the lead for us in terms of setup and deployment.

Pros

We're a small restaurant operating outside the US, and Lavu is a great option for us. Easy to use, with lots of customer support in setting up and deploying the system in multiple langauges!

Cons

So far, we have no complaints and are really satisfied with the system and the support.

Reasons for Choosing Lavu POS

We not satisfied with the capabilities of the former system, and were not feeling proactive support from the company.

Switched From

FoodZaps

Reasons for Switching to Lavu POS

Lavu's price point was better for us, especially since the payment processing functions are not available in our country -- the other companies didn't offer any price adjustment for this. Also, Lavu is made for restaurants specifically, and offers integrated inventory management as well as add-on accounting integration. As a package Lavu is the best for us.

Response from Lavu

Hi Jessica! Thanks so much for taking the time to leave your review. We are so glad to hear that you are happy with Lavu!

Replied 12/06/2023
Tammy
  • Industry: Food & Beverages
  • Company size: Self Employed
  • Used Monthly for Free Trial
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 23/10/2023

Wonderful Team..

nothing right now everything was great..

Pros

I am just starting in the Food Truck world and need a workable system but I work a full time job so I get home late and [sensitive content hidden]
was able to work it out for training to happen after work and everyone was so nice and so helpful!!

Cons

on my go live i had problems with my hotspot but that is the only thing and you can't help with that..

Response from Lavu

Hi Tammy, thank you for sharing. We are committed to ensuring that all customers get the best experience possible and we appreciate your feedback and are glad to hear that this has been your experience! Please don't hesitate to let us know if there's anything else we can do for you. Thank you again for being a loyal customer!

Replied 25/10/2023
Jon
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

4.0
Reviewed on 10/02/2024

10 year user

We have been long time user who appreciates the continued development and support over the years.

Pros

Ability to utilize Tab Order as location default during initial deployment in 2014.

Cons

Level of customization in front end user configuration. Scheduling and management notes are undeveloped in reports

Alternatives Considered

Microsoft SQL Server, Square Payments and Clover

Response from Lavu

Hi Jon, thank you for sharing your experience and for being a loyal Lavu user. We greatly appreciate your business and feedback, we are always trying to improve and be the best that we can. As always, please let us know if there is any we can do for you.

Replied 12/02/2024
Kahala
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
5
Customer Support
5

4.0
Reviewed on 5/02/2024

New customer for Lavu

Overall im pleasantly ok with the service. I did receive some back and forth on communication mishaps on what I was getting for going with Lavu. Other than that Im ok.

Pros

The ease of the customer service being able to add any options or changes I need on my POS system in real time. Also the fuctionality is pretty simple and easy to use.

Cons

Im noticing the system sometimes disconnects from the wifi, the POS cash terminal opens up when a customer is paying the entire order with a debit/credit card. Also sometime the cash resgister doesnt open on a cash transaction so we have had to use or register key to manually open the register.

Alternatives Considered

PayPal, Square Payments, Clover and Toast POS

Response from Lavu

Hi Kahala, thank you for sharing your experience so far with Lavu. We apologize for any mishaps along the way, but hope that everything will be running smoothly from here! We are glad to hear that overall you are satisfied, if you ever are in need of anything please reach out to our 24/7 support team.

Replied 8/02/2024
Tara
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 22/03/2024

Excellent restaurant POS!

Pros

Ease of use, different levels of access based on employee type, excellent customer service

Cons

Occassionally the app glitches and it creates mistakes on the server end that need to be untangled.

Response from Lavu

Hi Tara, thank you for the feedback! We are constantly looking to improve. We are glad to hear that overall you are happy with your experience.

Replied 26/03/2024
Oakie
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

5.0
Reviewed on 29/08/2023

Gets the job done!

As a business owner confident in presenting Lavu as a solution for their business, I have No concerns they can deliver a quality experience.

Pros

I can say I’ve tested the limits they will go to get the job done. After working with sales and tech support for 12 long hours the challenge was achieved. It was a very trying day but no one gave up until the job was done.

Cons

The payroll integration solution would help the value of the service.

Response from Lavu

Hi Oakie, thank you for sharing your experience with Lavu! We are so glad to hear that your expectations have been met and you have no concerns. As always, please do not hesitate to reach out if you need anything.

Replied 31/08/2023
Melissia
  • Industry: Transportation/Trucking/Railroad
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5.0
Reviewed on 18/12/2023

Awesome service

Great experience I will definitely be spreading the word! THANK YOU [sensitive content hidden] AND TEAM!

Pros

I loved how fast and easy the process was [sensitive content hidden] set me and another person up at the same time very quickly and efficiently

Cons

Nothing awesome service. I will be spreading the word.

Response from Lavu

Hi Melissia, thank you for taking the time to share your experience with Lavu. Your satisfaction is our priority, and we appreciate your support. If you have any further feedback or suggestions, feel free to reach out. We value your input as we strive to continually enhance our services.

Replied 20/12/2023
james
  • Industry: Arts & Crafts
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 6/07/2024

GREAT COMPANY

great experience for a person with no pos experience

Pros

so far love everything about lavu no problems what so ever.

Cons

nothing at all. The entire experience has been smooth and transparent.

Juan
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

5.0
Reviewed on 16/10/2023

No need for expensive hardware!

Pros

The ease of placing orders, for takeout and dinner service

Cons

Separation of features , it’s more convenient to have things included instead of priced out

Response from Lavu

Hi Juan, thank you for sharing your experience with Lavu. As always, please let us know if you need anything.

Replied 17/10/2023
Douglas
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 14/08/2023

Chef

Payroll POS online and

Pros

Customer service support is excellent!!!

Cons

Nothing really even when something is wrong smoothly work out

Response from Lavu

Hi Douglas, thank you for sharing your experience with Lavu! We are so glad to hear that you are happy.

Replied 17/08/2023
Brian
  • Industry: Financial Services
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 4/08/2023

Great restaurant management platform

I seek to help locally owned businesses implement the same level of service as a bigger franchise

Pros

It's poised to enable any sized restaurant to implement modern growth, table side ordering, time clocks for employees, online ordering and quick serve options are easily implemented when you have Lavu as the foundation.

Cons

Quite happy to represent Lavu and I'm completely sold on the system and their support.

Response from Lavu

Hi Brian, thank you for sharing your experience. We are so glad to hear that you are happy!

Replied 8/08/2023
Robert
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 12/06/2023

Lavu pos for new restaurant

Pros

ease of use and training for employees and tracking labor and inventory

Cons

understanding some support personnel broken English when calling for help

Response from Lavu

Hi Robert! Thank you for taking the time to share your experience with Lavu. We are so glad that you made the switch and are having an enjoyable experience.

Replied 15/06/2023
Lisa
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

4.0
Reviewed on 8/04/2023

New user

Pros

Product is very user friendly on the front end.

Cons

The back end is difficult to use. Have to figure out how to add things to current and new menu items.

Response from Lavu

Hi Lisa, thanks so much for your feedback! We are always working on improving our back end to be as user friendly as possible.

Replied 12/04/2023

Related categories