CounSol.com

4.7
Overall rating
Reviews

4.7
Overall rating
Reviews

About CounSol.com

VOTED BEST VALUE AWARD By Capterra!!! Top Choice for Practice Management! Personalized. Efficient. Complete. Online practice management exactly the way you want it. Offering live online chat & video sessions, custom questionnaires & forms, email messaging, scheduling and calendar, billing and invoicing, treatment plans, and more. Try Us Today to see if you like it as much as our current members do!! Now offering 14 Day Free Trial! (No credit card required). Users can configure a client web portal that allows patients to view emails from users' practices, schedule appointments, pay bills and write in a patient journal. Clients can also access online video and chat sessions with their practitioner. Clients can also receive automated appointment reminders via email, text message or phone recording. CounSol.com also offers configurable client forms, practice terms and policy agreements, which clients can fill out online. Pricing is per user per month. Support includes an account manager, email and phone support. Mental Health Professionals in private or group practices - Therapists, Counselors(LPC, LCPC, LPCC, LMHC, LMFT, NCC), Psychiatrists, Psychologists, Social Workers(LCSW), Coaches and more.
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CounSol.com pricing

CounSol.com does not have a free version but does offer a free trial. CounSol.com paid version starts at US$69.95/month.

Starting Price:
US$69.95/month
Free Version:
No
Free trial:
Yes

Alternatives to CounSol.com

CounSol.com Reviews

Feature rating

Value for Money
4.8
Functionality
4.5
Ease of Use
4.6
Customer Support
4.9
5 reviews of 856 View all reviews
Jessica
Jessica
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/09/2022

Been using for 6 years both as an individual and group

CounSol's customer service is amazing. My rep gets back with me same day, usually within minutes via phone or email. There are suggestions I have made that end up being implemented. They are always striving to improve features.

Pros

It is most helpful to reduce administrative tasks. Reminder phone calls, cards saved on file, filing and billing made easy, clients self scheduling, etc.

Cons

There are things I feel could be streamlined and also would like to see more variety in the reports that are available.

Alternatives Considered

TherapyNotes, LLC, SimplePractice and TheraNest

Reasons for Switching to CounSol.com

Cost and features (that weren't added as tack-on costs)
Verified Reviewer
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/06/2019

Fantastic practice management

This system does almost everything required to manage my existing clients.
It's very easy to use and I like being able to see the current day's schedule and monthly overview from the summary page.
Sometimes I don't even take my computer to the office - I just use my iPad.
I'm also very pleased with the mobile phone version of the website - it's especially convenient to send username reminders and password resets directly from my phone since I'm usually away from the computer when those requests come through.

Pros

It has a client portal, it's easy to use from both the client and administrator side. It includes scheduling, billing, secure communication, and recording keeping all in one place.
The company is very responsive to user issues and suggestions for new functionality.
The product keeps improving.
It encourages good record keeping by showing icons or plus signs to indicate if there are treatment plans for clients and notes for completed sessions.

Cons

Creating new forms can be cumbersome but my account manager offered to upload my form data from the back-end so I just had to make minor adjustments.
I wish that my clients could either upload documents or add attachments to mail messages within the portal.
The announcement function (basically an email blast) sends an email to the client stating that they have a message in the portal. Since users get locked out if it's been 2-3 months since their last login, I get a barrage of password reset requests everything I send out an announcement. From the user perspective I think they would like to at least see the title of the message in the notification email, even if they have to log in to see the full message.

Alternatives Considered

EHR 24/7 and SimplePractice

Reasons for Switching to CounSol.com

I had been using FullSlate for online scheduling and that functionality was a must-have in choosing an EHR. When I was looking for a system (in 2013) many of the EHRs in my price range either did not include or had very primitive client portals. Some of the systems I reviewed did not work well in certain web browsers. CounSol seemed to work regardless of browser. CounSol was very intuitive and easy to navigate which is why I chose them initially. Their excellent customer service, the ease of use for my clients, the user-friendly design, and the continual addition of functionality are why I stay with CounSol.
John
  • Industry: Professional Training & Coaching
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 28/03/2024

Review 2024

Pros

Whenever I have needed help, [sensitive content hidden], was always available to walk me through several issues that I had in the beginning. I very much appreciate his hands on service.

Cons

It is extremely frustrating that I cannot do a large batch export of my session notes by the month unless I go to each client individually to download the month's session notes. I have asked 2 or 3 times to have this issue fixed.

Angela
  • Review Source
Value for Money
0
Features
0
Ease of Use
4
Customer Support
4

3
Reviewed on 27/08/2015

Huge Potential, not quite there yet

First the pros: I chose Counsol.com after comparing and trying out similar services. I ultimately chose Counsol because of the fully integrated platform it offered (ability to process payments, online scheduler, secure video/chat platforms, etc.) Considering Counsol.com offers all these implements at HIPAA compliant levels made it a no-brainer for me. My clients repeatedly comment on the ease of use from their end, and are also appreciative of the convenience it affords them in terms of contacting the office (virtually) when it's easiest for them, and knowing those communications are secure. The option of requiring entry of a credit card to access the functionality of online scheduling for clients (most specifically new clients) would reduce "no shows" if that is an issue.

Cons: the system often seems cumbersome on the practice end. It often seems to me there would be much easier (read streamlined) ways to accomplish many tasks. Additionally, while you can utilize attachments to send to your clients, there is no way for your client to return those to you electronically. Example: because my Intake forms are so specific, it makes far more sense for me to send them as an attachment to new clients for completion. As it currently stands, the client must then print them out and return a hard copy--basically defeating the purpose of an electronic medical record. There is an option to build "Forms", but again, that would be so labor intensive and could not actually replicate my current forms--which were crafted with purposeful specificity--that forms are not a feasible option. Even the ability to add forms via upload would be a huge improvement!

This is less of a Con and more of a glitch: if clients want to utilize their HSA or FSA card for payment purposes, they cannot through this system. What I've been able to gather so far is that this is secondary to how Counsol is listed/appears on the back end as a product. Attempted transactions on Counsol.com are declined because Counsol appears as "software" or a software product, and since you can't use an HSA/FSA card to purchase software (or anything other than immediately identifiable health care costs), each transaction is declined. I have another payment method available while inside my office, but again, this largely defeats the purpose and keeps this platform from being fully and independently online operationally.

Emily
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/01/2024

The best customer service

My overall experience has been wonderful. I rarely have cancelations. I use customized forms and notes. I have a secure way to communicate with clients and their parents. I can attach pictures to specific notes. It has everything I need.

Pros

I have been using counsol since around 2012. I tried two or three other similar services when I briefly worked for a nonprofit. Counsol has prompt, thorough, and friendly customer service—the best. I also really like the level of customization I have.

Cons

I don’t like that I can’t click and drag appointments around the calendar like I could with other software I have tried.

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