--- description: Review of Twin Oaks Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Twin Oaks | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Club Management Software](/directory/4660/club-management/software) > [Twin Oaks](/software/329284/twin-oaks) # Twin Oaks Canonical: https://www.softwareadvice.co.nz/software/329284/twin-oaks Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/329284/twin-oaks?page=2) > Twin Oaks was one of the first to bring purpose-built software to the fitness industry. With us, you don’t just get powerful tools—you get a partner. From how the platform is built to how we show up for our clients, everything is designed to give you more flexibility, more support, and more confidence in your operations. Since day one, we’ve focused on helping clubs run smarter, earn more, and keep members longer, and we continue to lead with tools and support that make a real impact where it matters most. With flexible billing options, built-in returns management, and advanced automation tools, our system makes it easier to manage cash flow, recover failed payments, and get paid faster. Twin Oaks is built to support your team, simplify your workflow, and give your members a seamless experience from the moment they walk in. We’re a long-term partner built around your success. > > Verdict: Rated **4.3/5** by 20 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 20 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Twin Oaks Software - **Location**: Berlin, US - **Founded**: 1991 ## Commercial Context - **Starting Price**: US$100.00 - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: Contact Twin Oaks Software for pricing details - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Application Management - Appointment Management - Attendance Management - Attendance Tracking - Automated Scheduling - Billing & Invoicing - Booking Management - CRM - Calendar Management - Class Management - Class Registration - Class Scheduling - Client Management - Client Portal - Communication Management ## Integrations (6 total) - Gleantap - HubSpot Content Hub - Keepme - Perkville - Virtuagym - Zapier ## Support Options - Email/Help Desk - Phone Support - Chat ## Category - [Club Management Software](https://www.softwareadvice.co.nz/directory/4660/club-management/software) ## Related Categories - [Club Management Software](https://www.softwareadvice.co.nz/directory/4660/club-management/software) - [Fitness Software](https://www.softwareadvice.co.nz/directory/4675/fitness/software) - [Membership Management Software](https://www.softwareadvice.co.nz/directory/4395/membership-management/software) - [Gym Management Software](https://www.softwareadvice.co.nz/directory/4468/gym-management/software) ## Alternatives 1. [GymMaster](https://www.softwareadvice.co.nz/software/56358/gymmaster) — 4.7/5 (165 reviews) 2. [WellnessLiving](https://www.softwareadvice.co.nz/software/56362/wellnessliving) — 4.4/5 (605 reviews) 3. [Mindbody](https://www.softwareadvice.co.nz/software/188104/mindbody) — 4.0/5 (2982 reviews) 4. [Vagaro](https://www.softwareadvice.co.nz/software/88220/vagaro) — 4.7/5 (3479 reviews) 5. [ZENOTI](https://www.softwareadvice.co.nz/software/346187/zenoti) — 4.4/5 (1250 reviews) ## Reviews ### "Happy customer" — 4.0/5 > **Debbie** | *4 December 2020* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: From the beginning when we began extracting our data to the first monthly draft the Twin Oaks team was there guiding and assisting to make the process a success. We love the ongoing support and accessibility when we have question or need assistance. > > **Cons**: At this time I don’t think we have any cons. The software is meeting our needs. We do like that they are always looking for ways to improve. > > We love them. ----- ### "The only Pandemic "Plus"" — 4.0/5 > **Nancy Ann** | *6 December 2020* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: In June of this year our fitness center migrated from the Twin Oaks Version 6 software to the new ADVANTAGE online system. What impressed me the most was the advance preparation and relatively seamless transition. We were able to customize our software to our industry and have been able to "tweak" it as we go. We have been able to customize reports to increase our sales by utilizing the sales breakdowns and targeting our advertising accordingly. Sales and Client Relations staff are readily available to answer any concerns or assist with formatting new reports or other requests as they occur. > > **Cons**: Integrating with the new software was relatively seamless. As I stated we had an older Twin Oaks software product already in use. However, the change over occurred the end of June (Pandemic time) so we had trained our Front Desk staff and then there was constant change of personnel. Business was slower during this timeframe so there was not the normal frequency of using the system so the staff was constantly entering sales incorrectly (despite a handy "how-to" manual). I found I was spending a large portion of time correcting entries. This however may be more of a "pandemic" situation. The only other item to mention would be that I was used to the reports which were available on our older release and not on the Advantage system. However, the client relations staff (particularly \[SENSITIVE CONTENT HIDDEN\]) were always available to assist me in creating /customizing the reports I needed. ----- ### "Very Basic" — 3.0/5 > **Verified Reviewer** | *7 November 2022* | Health, Wellness & Fitness | Recommendation rating: 3.0/10 > > **Pros**: I liked the layout of the software. It was very easy to find most things. Response time from Twin Oaks was typically pretty quick. > > **Cons**: I don't like that it is hard to use a calendar on their software and that you can not sync their calendar to your phone. We literally had to use 3 different calendars to keep track of appointments. Billing was a hassle. We would have members not bill and some bill. Others would put in cancelationsand still get billed. I also don't like how once a member is created its almost impossible to delete them or merge them with a different account. Also when we switched from softwares we ended up finding out that twinoaks wasn't even redeeming sessions for the trainers so we had clients with 120 sessions when they should've only had like 20. It was a mess. > > It is very basic and might be something for a small gym definitely doesn't work well with bigger gyms. ----- ### "Twin Oaks Software" — 5.0/5 > **Terrence** | *4 December 2020* | Sports | Recommendation rating: 10.0/10 > > **Pros**: The software makes it easy for us to add and remove options to our Point of Sale System and it does a great job of providing us with a detailed sales analysis weekly, monthly and annually. It also is great for time keeping reports. > > **Cons**: Our Clock in scanner misfunctions often for employees who are trying to clock in with their badge. It also makes it difficult manually to clock in because the employees have to change their password so often that they forget it. The biggest complaint is the merchant card service charges. Please try to shop for a new company that doesn't charge as much for credit card transactions. > > \[SENSITIVE CONTENT HIDDEN\] and tge twin oaks support team in general is absolutely amazing. They are quick to respond and help whenever I need it. ----- ### "Log history of industry knowledge" — 5.0/5 > **Peter** | *4 December 2020* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: Secure and robust management of members. We have bern using the software and one of its earliest customers. New updates are keeping with the times. > > **Cons**: Could use more accounting integration to accounting software. > > This is a robust software and a lot to learn. Support team is very helpful. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/329284/twin-oaks?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/329284/twin-oaks) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data