--- description: Review of BigWave Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: BigWave | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Field Service Mobile Apps Software](/directory/1875/mobile-app/software) > [BigWave](/software/3264/bigwave) # BigWave Canonical: https://www.softwareadvice.co.nz/software/3264/bigwave Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/3264/bigwave?page=2) > BigWave is cloud-based customer relationship management (CRM) solution for maintenance and field service project teams struggling to manage daily operations with manual procedures and spreadsheets. The software is mobile compatible and supports a paperless operation by allowing technicians to collect signatures from store managers electronically, upload reports, and note statuses from mobile devices. Pipeline reporting facilitates efficiency by allowing users to quickly review the status of service work pipelines across scheduled sites. BigWave has the capability to build custom reports, and its templates cut down on unnecessary administrative overhead by pre filling work orders with the details technicians need. The solution provides a dedicated web page for each site, allowing users to track schedules, enter custom field information and pricing, and report job statuses. Customers can view their job status online and work collaboratively to cease the need for status updates. Critical information uploaded electronically is recorded and organized to assure timely payment from satisfied customers. BigWave records dates for each activity on a site assigns specific duties internally and then notifies the appropriate users when steps are complete, due, or overdue. The solution helps companies unify and optimize their field service operations. > > Verdict: Rated **4.3/5** by 36 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 36 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: BigWave Software - **Founded**: 2006 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: http://www.bigwavesoftware.com/pricing-fixed-assets-management-system/ - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: United States ## Features - Billing & Invoicing - CRM - Contact Database - Contact Management - Contract/License Management - Dispatch Management - Electronic Signature - Inventory Management - Mobile Access - Online Time Clock - Payment Collection in the Field - Quotes/Estimates - Scheduling - Service History - Work Order Management ## Support Options - Chat ## Category - [Field Service Mobile Apps Software](https://www.softwareadvice.co.nz/directory/1875/mobile-app/software) ## Related Categories - [Field Service Mobile Apps Software](https://www.softwareadvice.co.nz/directory/1875/mobile-app/software) - [Service Work Order Software](https://www.softwareadvice.co.nz/directory/1544/work-order/software) - [CRM Software for Startups](https://www.softwareadvice.co.nz/directory/3235/startup/software) - [Field Service Management Software](https://www.softwareadvice.co.nz/directory/4540/field-service/software) ## Alternatives 1. [Jobber](https://www.softwareadvice.co.nz/software/3660/jobber-lawncare) — 4.6/5 (1456 reviews) 2. [Salesforce Service Cloud](https://www.softwareadvice.co.nz/software/363691/service-cloud) — 4.5/5 (824 reviews) 3. [Quickbase](https://www.softwareadvice.co.nz/software/100934/quick-base) — 4.4/5 (329 reviews) 4. [mHelpDesk](https://www.softwareadvice.co.nz/software/23923/mhelpdesk) — 4.3/5 (824 reviews) 5. [FORM OpX](https://www.softwareadvice.co.nz/software/134569/form-com) — 4.5/5 (36 reviews) ## Reviews ### "BigWave Review" — 5.0/5 > **Patty** | *22 September 2016* | Construction | Recommendation rating: 10.0/10 > > **Pros**: The history it creates and the ease of searching the same. > > **Cons**: Being web-based, can't access if internet down. > > I've been working with this program for over 5 years now and I love it, especially for the history that we've been able to create at site and project levels. Very easy to use, to train for use and great for report generating. ----- ### "Fantastic Management Tool." — 5.0/5 > **James** | *13 December 2016* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The ability to customize BigWave on the fly gives us flexibility and scalability that isn't found elsewhere. > > We use BigWave to manage the service operations for our customers across over 25,000 locations. BigWave is a flexible, easy, and valuable tool, and is a critical component of our success. ----- ### "I have a fairly easy time when creating work orders. The reporting really helps in tracking my work" — 3.0/5 > **Herminia** | *15 February 2018* > > **Pros**: Reporting is awesome when your looking for specific project details. Providing the ability to view the Standard Metrics and billing information. I would like to understand why we need to put in the minutes as opposed to hours in the Standard metrics. Is this due to the way we requested to have it set up or is it the standard? > > **Cons**: It can be a little cumbersome when adding multiple images. When adding multiple images at times it freezes and does not take all of the images and I will need to add them in portions. This happens while dragging and dropping the files into Big Wave. ----- ### "Coordinator Review" — 4.0/5 > **Tracey** | *5 August 2022* | Electrical/Electronic Manufacturing | Recommendation rating: 8.0/10 > > **Pros**: Easy to use and navigate. Great little updates could be done once discussed with team if find it would be beneficial . > > **Cons**: still new to company, will require more time to settle in to answer this. > > I am still new to software and company. Only three months in. So far it is going ok. ----- ### "I dont work without it\!" — 4.0/5 > **Mike** | *22 September 2016* | Construction | Recommendation rating: 8.0/10 > > **Pros**: Real Time and ease of use. > > I use Big Wave to keep track real time on hundreds and hundreds of work orders. There is no point during the day that I DONT have Big Wave on one of my monitors. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/3264/bigwave?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/3264/bigwave) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data