Endear

Pros

I liked the ease of use and the statistical analysis

Cons

Make it easier to message 500 people at once.

Pros

Added level of personal touch for client outreach - allows for one to one contact, in an age of retail when companies are sending mass marketing from an automated feature.

Cons

Reporting is still tricky to figure out.

Pros

- The creativity of it, the way we can create campaigns, lookbooks, stories, etc
- Newstore customers data based are connected to endear
- East to use

Cons

- The way the audiences are organized could use a bit more work
- The fact that Endear notes and new store notes aren't connected
- When you start a draft it usually doesn't re appear when you leave the page

Pros

The ease of accessing all my clients promptly.

Cons

Complications on setting up an account as well as setting up out going messages.

Pros

Endear is a multi-faceted channel that can allow each associate of the brand communicate and engage with customers on different levels. As a brand marketing team, we're able to blast ecomm customers in a more personalized manner on a more personalized, and targeted scale, than using our general ESP platform. On the other hand, store associates are able to communicate with top clients in a 1:1 manner to offer the most catered concierge shopping experience that our customer wouldn't normally get from brands that function within our same space. Endear really helps our store associates and retail experience be that much more elevated and makes our customers feel even that much more connected to our retail associates.

Cons

The only 2 things that aren't my favorite about Endear is that the reporting and analytics features are a little disjointed and there is no ability to make uploaded assets shoppable or to select what images are pulled into the platform from Shopify. Also something to note if you are new to Endear, be sure to set up the attribution window in your settings to what the rest of your revenue channels are set to or else if you want to change them later, the performance numbers of campaigns will experience a huge discrepancy from YoY performance.

Pros

Ease of client import and ability to manage the database. Very easy to train team mates and reach out to your clients. Great filters to get to the granularity of things and easy-to-use reporting tools.

Cons

Need quicker intergration with third party

Pros

The best part about Endear is how useful so many departments can use the program. We mostly use for our retail staff but the stories function has made its way through many different teams due to the beautiful presentation of products.

Cons

The lack of organization available inside the segmenting tab. This isn't a huge issue but it would be great if there were folders or another way we could organize different client segments.

Pros

Ease of use & intuitive. I use it on a daily basis!

Cons

I can't find anything to dislike about Endear.

Pros

There is so much information at my fingertips with Endear, I just have to understand how to use it to my advantage.

Cons

Totally new system for me, so it will take time. There is a lag between our operating systems and Endear, which is in the process of being fixed.

Pros

Very easy to set-up and get the team using the tool straight away. Syncs perfectly with Shopify.

Cons

Needed some custom work done to be able to use the tool in exactly the way we wanted.

Pros

The reporting and data are very useful for the company.

Cons

There's still a lot of kinks, sometimes features don't work and I have to contact support.

Pros

It is so user friendly and easy to learn - especially if you use Shopify!

Cons

Selecting products for stories in outreach.

Pros

How easy it is to use compared to previous clientle systems I have used for retail in the past.

Cons

How slow it can be when searching a customer in our overall customer base

Pros

I can communicate with clients fairly easily.

Cons

It has a problem with new sentences: First letter of first word isn’t large cap. I have to manually do that.

Pros

I have used Endear to thank my clients for shopping with me and allowing me to serve them. I also love sending personal messages about events in our store. This App is great for building customer relations.

Cons

Nothing at this point. All has been good!

Pros

I get to email customers on a personal level, which I love as someone who works with something that's more on the intimate side.

Cons

There are a few glitches in the system that makes the software a little frustrating to work with. I.e. once I've selected a client to myself or to one of my colleagues, when I have to go back to the page to select more clients, it doesn't go back to where I left off; the system entirely starts all over. It's a huge time consumer flaw that does get frustrating when you don't have much time to do what I have to do on Endear.

Pros

The thing that I find the most useful is being able to filter through hundreds of thousands of clients to target a very specific group for a specific kind of outreach

Cons

The actual messaging on this software is still pretty wonky and it would be helpful to create a messaging app to where we can keep track of our conversations in a more streamlined way instead of having to go back and forth between “awaiting response” or “recommended follow up” and the like. It’s frustrating Trying to find the conversations you already responded to actively that are not either new or recommended follow up is impossible

Pros

They've been great partners helping me work towards goals within my business. It's easy to use, I was able to get a team of 8 up and running within a week! Also, the team is super communicative and always gets back to myself, and the rest of the team, very quickly, which is greatly appreciated.

Cons

Data and reporting are a challenge right now, but continue to improve over time. I wish as an admin I had more visibility into my team's day-to-day, for coaching purposes.

Pros

I think the ability to create a personalized look books is useful. The ability to email of text is convenient. The functions have evolved over the time we have been using it so that has helped.

Cons

I find that it has been difficult to use in the beginning, it is getting better. It is slow or difficult to propagate contact info in to the data bank. I am unsure how my clients receive the emails. i have a low turnover of them opening it. I bet better results when I just email from my company email.

Pros

The ability to create and tailor lookbooks is wonderful. Before we would only be able to send in-store photos or screen shots from our wesbite. The lookbooks are such a better, complete presentation and much more professional. Also being able to track outreach success, the conversion period, and last contacted. The filtering process makes seeing who you should contact much easier.

Cons

For our company we have been using our personal emails to communicate before. While this tool is great, it was somewhat confusing to clients to be communicating through various channels and different email addresses or phone numbers. I also had a few instances where a client would give my endear email to their friends and I would not always receive the incoming messages.

Pros

We have used Endear since we launched our company, and the ease of using Endear has made it a vital tool to manage and communicate with our clients without anything falling through the cracks.

Cons

That client lists cannot be protected from downloads.

Pros

First, I can now organize and track my outreach to shoppers. I used to individually email people and keep a spreadsheet so I knew who I've emailed.

Second, I have started letting my in-store employees view customer profiles and reach out to them. It's great because it makes my life easier and I've noticed customers respond really well when the message comes from an associate. Also, my associates have started to really engage with our brand more than this just being a job.

Cons

The billing process is a little confusing. They charge for "active users" which is still a fairly foreign term for me.

Pros

The ability to send personalized lookbooks to clients after they visit our showroom, as well as keep track of purchase history and create customer lists to invite to events, sales, etc. takes our customer relationship management to the next level. Many of the functions that Endear provides us with we are unable to do without the platform.

Cons

There are some functions that would make it even better: filtering order history by size, not having to refresh the app every time I log in (I have been in the middle of emails before and have had to start over once the app refreshes), and cost has been higher than we anticipated.

Pros

I really love that it makes emailing customers easy, also that lots of details of clients are shown.

Cons

I have been trying to contact clients who are not customers yet, our customers come from Shopify.
I've realized that unless they are a customer, Endear does not make it so easy to message them.

Pros

I love the customer service. I can send a quick question into the chat and usually hear back within a few minutes. It has been extremely valuable for our company to be able to keep track and details about our clients. We are already seeing a positive outcome from using Endear. For example, on a personal level our staff is able to know names and details about each client and it has turned into the clients coming back to purchase.

Cons

It’s a new company so some kinks needed to get worked out in the beginning of our Endear relationship. However, the staff was always very timely in helping to fix the issues. I would like to see more detailed reports of sales and maybe a few tips for the best ways to reach out to clients.