About Endear
Endear pricing
Endear does not have a free version but does offer a free trial. Endear paid version starts at US$300.00/month.
Alternatives to Endear
Endear Reviews
Feature rating
- Industry: Consumer Goods
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Easy to Use, Consistent CRM with great reporting
Pros
The best part about Endear is how useful so many departments can use the program. We mostly use for our retail staff but the stories function has made its way through many different teams due to the beautiful presentation of products.
Cons
The lack of organization available inside the segmenting tab. This isn't a huge issue but it would be great if there were folders or another way we could organize different client segments.
- Industry: Retail
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
User Friendly + Revolutionizing CRM!
Excellent! We've only been using it at a store level for a couple of months and it's already a game changer for us.
Pros
Added level of personal touch for client outreach - allows for one to one contact, in an age of retail when companies are sending mass marketing from an automated feature.
Cons
Reporting is still tricky to figure out.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Needs work
Overall it’s more work than it has to be. For someone that has used the CRM programs designed by retail workers and Apple developers (I used to work for Kering) I feel this isn’t anywhere near what it could be, but I’m hopeful
Pros
The thing that I find the most useful is being able to filter through hundreds of thousands of clients to target a very specific group for a specific kind of outreach
Cons
The actual messaging on this software is still pretty wonky and it would be helpful to create a messaging app to where we can keep track of our conversations in a more streamlined way instead of having to go back and forth between “awaiting response” or “recommended follow up” and the like. It’s frustrating Trying to find the conversations you already responded to actively that are not either new or recommended follow up is impossible
Response from Endear
Hey Katia,
Thanks so much for your feedback! We're actively working on a system to make the messaging experience on Endear more user friendly as well as releasing a mobile app to make responding to customers from your phone a breeze! Just as an FYI, you can always search for clients in the search bar of your inbox or go to all conversations to avoid the smart segments we create automatically. This should help you find the conversations you're looking for more quickly. Thanks again for the feedback! If you ever want to walk through how we can make it easier for you to use Endear, please don't hesitate to reach out to us at [email protected].
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Perfect for Clienteling!
9/10 compared to my previous clientle system that I would rate 6/10
Pros
How easy it is to use compared to previous clientle systems I have used for retail in the past.
Cons
How slow it can be when searching a customer in our overall customer base
- Industry: Luxury Goods & Jewelry
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
My team loves it
Pros
It is so user friendly and easy to learn - especially if you use Shopify!
Cons
Selecting products for stories in outreach.