About Paycom
What is Paycom?
Paycom is a human resource and payroll software that provides talent acquisition, talent management, time and labor management and more.
How do I use Paycom?
Paycom helps users automate the entire process of talent acquisition. It includes a fully featured applicant tracking system that automatically posts to online job boards and filters out unqualified candidates. The onboarding process is self-serve, assigning candidates checklists and online forms to be completed. The system automatically finds tax credits and monitors the federal tax code for any updates. The automatic payroll system allows employees to manage their expenses through an intuitive app. Paycom also allows users to conduct background checks and e-verify candidates.
Who uses Paycom?
Paycom is used by CEOs, owners, finance executives, HR managers, IT decision makers, operations executives, and payroll managers.
How much does Paycom cost?
Contact Paycom for pricing details.
Does Paycom have an app?
Paycom has an iOS and Android app, called Beti, for employees to manage their benefits, expenses, and payroll.
Paycom pricing
Paycom does not have a free version.
Alternatives to Paycom
Paycom Reviews
Feature rating
- Industry: Information Services
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Human resource management simplified
Paycom is a wonderful tool for small to medium organizations looking for a single system to manage Human Resources related tasks and processes. Employees spend less time managing their time, information, and benefits which results in more productivity. Performance management has become more visible organization-wide
Pros
Performance management is a key feature that allows me to efficiently track and manage my team's performance. Instead of a one-time, resource consuming performance review cycle, Paycom allows me to add notes throughout the year so end-of-year performance reviews become a snap.
We recently implemented Paycom expense which has streamlined submitting and approving team and department expenses. A key feature is the ability to create expense templates for monthly recurring expenses, saving valuable time and energy.
Benefits management simplifies what could be a complex process to research, understand, and enroll in company sponsored benefits. In particular, a single dashboard displays all of your employee benefits making it easy to find what you're looking for and make changes along the way.
Cons
We've recently tapped into Paycom's My Learning module. I'd like to see an investment in content development areas like security and compliance to further leverage Paycom as the main source for employee training.
Paycom's UI design and navigation feels outdated compared to similar software.
Response from Paycom
Ricky, thank you so much for your positive and detailed review of the partnership between your organization and Paycom. We will share your feedback regarding our training content and product development teams. We also recommend the resources on the Paycom blog and the HR Break Room podcast regarding the topics you mentioned. Please reach out to your Paycom specialist if you have any additional questions or feedback.
- Industry: Facilities Services
- Company size: 51-200 Employees
- Used Daily for 1-5 months
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Review Source
Full featured, very customizable - probably overkill for many
Painful to setup (lots of that was specific to our organization), but also a good exercise. Think things will be easier now that we are ending our very long and complicated setup phase.
Pros
Focus on compliance. Very little it cant do, but some things are so tedious to get set up, that it ends up being impractical to actually exercise the software to its full capabilities.
Cons
Not as easy to pay people different rates for different jobs or tasks. Creating and assigning shifts can be finicky and time consuming. It can do so much and is so customizable that sometimes even the support staff don't fully understand how it all works.
Response from Paycom
It's great to hear Paycom has helped your organization stay in compliance and that you're feeling confident with the implementation process coming to a close. We strive to create a seamless experience for each client and encourage you to continually share your feedback. If you have additional thoughts, we invite you to connect with your dedicated Specialist or with us at [email protected] Thank you!
- Industry: Hospital & Health Care
- Company size: 501-1,000 Employees
- Used Daily for 2+ years
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Review Source
Honestly not worth the cost
We've had Paycom for 3 years. Not a single rep we've ever worked with has had HR or payroll experience so they have no context for any of our questions or issues. You have to explain to the customer service rep how their own system works in order for them to understand the problem you're having. We've also had 6 different customer service reps in 3 years - they keep quitting. I don't blame them, they aren't given any of the knowledge or tools to actually be helpful. And don't expect to actually be able to get through to your rep when you call, you'll get someone else who knows even less. When you do get your rep, they always have to "get back to you" about your question but they rarely do. The most common answer or solution is "oh, the system can't do that but we'll put in a suggestion for it with our development team". Still waiting on most of those developments.
Their big selling point is that it saves time - the trick is they mean it saves the employees time, not the Payroll people, not the HR people, not the IT people. For all of these people, processing time has doubled and some things are literally impossible to do in the system, things that are standard in any other system.
Everything is designed to charge you more money and everything is overpriced. We're currently being forced into an update to their payroll module that will also cost more money. It's not an optional upgrade and it's not an upgrade we want or need, but we will be forced into it anyway.
Pros
Once you understand how it works, you can figure most things out for yourself. And you'll have to.
Cons
Everything is so manual that administrators will spend a lot of additional time on processes and transactions. Customer Service is really terrible - they don't know how their own system works and they don't follow through on commitments.
Response from Paycom
Hi, Christine. We've been in contact with the team serving your organization and they are working diligently to connect with your team to begin addressing your concerns while you're out of office. We greatly value your business and look forward to improving our partnership. If we can be of further assistance, please reach out to us at [email protected]
- Industry: Health, Wellness & Fitness
- Company size: 2-10 Employees
- Used Weekly for 2+ years
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Review Source
Simple yet efficient
It’s been great with helping us manage time and PTO, Benefits enrollment, shift coverage and the biggest headache we we’re having managing required training.
Pros
The ease of use and the fact that it appears to be error proof on the user end.
Cons
No cons at this time but I will update my review if we experience any.
Response from Paycom
Thank you for the 5-star review! We're thrilled to hear you find our software easy-to-use. If you have any additional feedback, please reach out to your dedicated specialist or our team at [email protected]
- Industry: Banking
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Clocking in?
Overall, my experience with Paycom has been a good one. I can access it on my mobile device and, to me, that is so important because there are instances where you need to access your payroll information and being able to pull it up on your phone is a definite plus. I don't remember what we used before Paycom but I can definitely say that I like it better because there is must more information that is readily available
Pros
There are many wonderful features to this program. It is easy to see your upcoming paycheck or review past paychecks as well as other tax documents. It is also a very valuable feature being able to view benefits, available time off, time used, etc. I would say that I especially like the Community feature where employees can leave comments or kudos to their co-workers.
Cons
I think that the navigation could be a little easier. After using this program for some years now, I still have to search to find my paycheck. I don't know if it's just me but I think if I had to change anything, I would change the location of the current paycheck.
Response from Paycom
Thank you for the 5-star review, Poncietta! We are glad you are enjoying our single-solution software and the visibility it provides. If you have any additional feedback, please do not hesitate to contact us at [email protected] Thanks again!
