---
description: Review of Fusion Connect CCaaS Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Fusion Connect CCaaS | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/4389/contact-center/software) > [Fusion Connect CCaaS](/software/325834/fusion-connect-ccaas)

# Fusion Connect CCaaS

Canonical: https://www.softwareadvice.co.nz/software/325834/fusion-connect-ccaas

> Fusion Connect Contact Center as a Service (CCaaS) is designed to improve customer experience across communication channels. It helps you connect with customers the way they want, while your agents work from anywhere. CCaaS is flexible and scalable to deploy. It includes features such as Predictive Dialer, IVR, ACD, and unlimited call queues, with options for omnichannel and AI-based self-service. Fusion Connect CCaaS integrates with Salesforce and other CRMs.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Fusion Connect
- **Location**: Pleasanton, US
- **Founded**: 1996

## Commercial Context

- **Pricing Details**: Contact Fusion Connect for pricing information.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Automated Routing
- Automatic Call Distribution
- CRM
- Call Centre Management
- Call Recording
- Call Reporting
- Call Routing
- Call Tracking
- Call Transfer
- Callback Scheduling
- Chat/Messaging
- Chatbot
- Contact Management
- Customisable Reports
- IVR
- Inbound Call Centre

## Support Options

- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Contact Centre Software](https://www.softwareadvice.co.nz/directory/4389/contact-center/software)

## Related Categories

- [Contact Centre Software](https://www.softwareadvice.co.nz/directory/4389/contact-center/software)
- [Call Centre Software](https://www.softwareadvice.co.nz/directory/4588/call-center/software)
- [Customer Service Software](https://www.softwareadvice.co.nz/directory/255/customer-service/software)

## Alternatives

1. [Ringover](https://www.softwareadvice.co.nz/software/120988/ringover) — 4.7/5 (871 reviews)
2. [Convoso](https://www.softwareadvice.co.nz/software/2799/safesoft-contact) — 4.5/5 (387 reviews)
3. [DialedIn CCaaS](https://www.softwareadvice.co.nz/software/20027/chasedata) — 4.8/5 (324 reviews)
4. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1781 reviews)
5. [Readymode](https://www.softwareadvice.co.nz/software/171343/Readymode) — 4.6/5 (142 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/325834/fusion-connect-ccaas)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/call-center/fusion-connect-ccaas-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/325834/fusion-connect-ccaas> |
| en-GB | <https://www.softwareadvice.co.uk/software/325834/fusion-connect-ccaas> |
| en-IE | <https://www.softwareadvice.ie/software/325834/fusion-connect-ccaas> |
| en-NZ | <https://www.softwareadvice.co.nz/software/325834/fusion-connect-ccaas> |

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