--- description: Review of Social Spiral Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Social Spiral | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Customer Loyalty Software](/directory/4383/customer-loyalty/software) > [Social Spiral](/software/32556/social-spiral) # Social Spiral Canonical: https://www.softwareadvice.co.nz/software/32556/social-spiral Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/32556/social-spiral?page=2) > Social Spiral is a customer loyalty management solution that offers reward points management, electronic coupons, membership management and analytics within a suite. The software is available for deployment in the cloud and features mobile apps for iPhones and Android devices. Users can alert customers to promotions, deals and gifts based on predefined loyalty triggers. With the help of electronic coupons, users can issue and track customer reward points using smartphones. This also provides a digital alternative to creating and distributing physical cards as part of a rewards management program. Social Spiral features text message campaigns. Users can also design SMS campaigns to recruit customer reviews for their businesses. The analytics module tracks customer engagement metrics, which helps users to assess their campaign management processes. > > Verdict: Rated **5.0/5** by 10 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 10 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.9/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Social Spiral Technologies - **Location**: Saskatoon, Canada - **Founded**: 2013 ## Commercial Context - **Starting Price**: CA$9.99 - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: Mention promo code CAP2017 for a 50% discount on annual subscription - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Available Countries**: Canada ## Features - CRM - Campaign Management - Gift Card Management - Loyalty Program - Member Portal - Membership Management - Referral Tracking - Rewards Management ## Support Options - 24/7 (Live rep) - Chat ## Category - [Customer Loyalty Software](https://www.softwareadvice.co.nz/directory/4383/customer-loyalty/software) ## Alternatives 1. 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We are also able to text our customers to let them know about special events and sales\!\! > > **Cons**: We did have some issues with sending texts when we first started as not all users would receive them but that glitch seems to be fixed\! > > Great product, great service and still has so many more features that we need to use\!\! ----- ### "Social Spiral Loyalty program" — 5.0/5 > **Jim** | *19 January 2017* | Restaurants | Recommendation rating: 10.0/10 > > During our first meeting it was apparent to me that the software being developed in our back yard was as good, or better than what we were currently utilizing. I was also taken by the professionalism of the representative and his team towards a mindset of continual improvement to the software. What continues to impress me is the level of customer service in this company is tremendous. We have just started to scratch the service in terms of utilizing the full functionality of Social Spiral to help us build traffic and loyalty. I expect this will become a permanent fixture in our marketing plans. ----- ### "Great For Loyalty and Getting more Reviews" — 5.0/5 > **Mark** | *12 January 2017* | Environmental Services | Recommendation rating: 10.0/10 > > **Pros**: - easy for us and our customers. - it doesn't cost an arm and a leg. - it seems like there are new features every couple of weeks. > > **Cons**: - none. > > We have been using Social Spiral for a while now and it works great for us. Customers can join easily just by texting in "join" to our number. We can send our customers a review link right to their text with the click of a button and then they can leave us a Google review, Facebook review or just fill out a satisfaction survey. We are even going to use it for gift cards soon.\! ----- ### "Switching to Social Spiral was a breeze. I would highly recommend them to any business\!" — 5.0/5 > **Bev** | *23 January 2017* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: Social Spiral is simple to use for both my customers and my staff. There were no hardware requirements and I was able to have it up and running on my computer in minutes. > > Spiral has been very easy for my staff to use and our customers love the rewards program. We switched to Social Spiral from Vicinity and it was easy. We had a customer base of over 5000 members and Social Spiral took care of moving all the data over. In a few hours we were up and running. Customers love that they are able to earn rewards points for purchases without having to carry a card. Logan has been amazing and the whole Social Spiral team has been very open to feedback. They have even made changes we suggested on features we liked in the Vicinity program. I have no regrets switching to Social Spiral and would highly recommend them to any business looking to incorporate a rewards program. ----- ### "Social Spiral is an easy, user friendly program. The team is very approachable and knowledgable." — 5.0/5 > **Nicole** | *27 May 2017* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: We have only been using Social Spiral for less than a month so I'm not totally familiar with all it's applications. We did convert from another loyalty program and that process was taken care of by the team at Social Spiral. They were great to work with and the transition was very easy. So far, the program itself is easy to use. We and our customers love that there is no loyalty card to carry. We can search customers by name or phone number. Implementing its use into every transaction at the till is quite seamless. Another pro is that we have all the same features for half the cost of our previous program. > > The benefits are customer loyalty and branding of our store. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/32556/social-spiral?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/32556/social-spiral) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data