---
description: Review of Oration Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Oration | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/4389/contact-center/software) > [Oration](/software/324723/oration)

# Oration

Canonical: https://www.softwareadvice.co.nz/software/324723/oration

> Powered by the most up-to-date artificial intelligence (Al) technology, Oration by Convai is a cloud-based call routing plug-in that can reduce the Average Handling Time (AHT) for your contact centre agents, politely deflect unnecessary calls, and impress your customers by starting with one simple question: “How can I help you today?“.

Oration is a cost-effective and easy-to-install solution, which is what makes it accessible for even the smallest contact centres right through to the largest. Our subscription pricing model is purely based on your call volumes – you only pay for what you use – you can sign up for the Oration plug-in and configure its features to your contact centre’s needs with or without Convai’s help – you choose what works best for you.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Probe Group

## Commercial Context

- **Pricing Details**: Please contact Probe Group directly for pricing details.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia

## Features

- Activity Dashboard
- Activity Tracking
- Agent Interface
- Automated Routing
- Automatic Call Distribution
- Call Reporting
- Call Routing
- Call Transfer
- Caller ID
- Chat/Messaging
- Chatbot
- Computer Telephony Integration
- Customisable Reports
- Generative AI
- IVR
- Real-Time Reporting
- Reporting/Analytics
- Third-Party Integrations

## Category

- [Contact Centre Software](https://www.softwareadvice.co.nz/directory/4389/contact-center/software)

## Alternatives

1. [Ringover](https://www.softwareadvice.co.nz/software/120988/ringover) — 4.7/5 (871 reviews)
2. [Sobot](https://www.softwareadvice.co.nz/software/524506/Sobot) — 4.9/5 (96 reviews)
3. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1781 reviews)
4. [Amazon Connect](https://www.softwareadvice.co.nz/software/352892/amazon-connect) — 4.5/5 (93 reviews)
5. [HoduCC](https://www.softwareadvice.co.nz/software/95921/hoducc) — 4.6/5 (95 reviews)

## Reviews

### "Financial Services - Review" — 5.0/5

> **Waati** | *1 August 2022* | Financial Services | Recommendation rating: 8.0/10
> 
> **Pros**: The system is regularly being added and amended to with new features being released with enhancements on a regular basis making it even easier to operate the platform. The ability for the business to configure the settings and easily able to view the customers experience when interacting with the platform is extremely valuable to our business
> 
> **Cons**: Some of the out of the box reporting is limited in its value and ability to customise to your business requirements which leaves us using our engagement platform to help track some of the regular calling outcomes. Improvements are always being worked on so I expect this to be resolved in the near future.
> 
> We use Oration to help reduce out AHT for calls by ensuring that context of what the customer is calling about is passed on to staff to reduce the need for a customer to repeat themselves. Ensure customers intent is well know also allows us to route calls to appropriately skilled staff to reduce out transfer rate and customer frustration. We have seen an improvement in our CSAT results as staff are greated with the reason for them call and are now working towards making adjustments in Oration to help reduce our internal transfer rates

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/324723/oration)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/contact-center/oration-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/324723/oration> |
| en-GB | <https://www.softwareadvice.co.uk/software/324723/oration> |
| en-IE | <https://www.softwareadvice.ie/software/324723/oration> |
| en-NZ | <https://www.softwareadvice.co.nz/software/324723/oration> |

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