--- description: Review of EV Service Manager Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: EV Service Manager | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/1888/it-asset-management/software) > [EV Service Manager](/software/32456/easy-vista) # EV Service Manager Canonical: https://www.softwareadvice.co.nz/software/32456/easy-vista Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/32456/easy-vista?page=2) > EasyVista is a help desk solution for large companies in industries including accounting, banking, agriculture, manufacturing, non-profit, food \& beverage, healthcare, transportation and many more. The software is offered through a web-based or on-premise deployment, and is both Mac and PC compatible. EasyVista offers core help desk features, as well as IT asset management and knowledge management. Other features offered through EasyVista include codeless integration, mobile-first design, interoperability across devices and operating systems, reporting, language and translation support, role-based IT service management, and many more. EasyVista also offers users the ability to automate service management through a built-in drag-and-drop workflow engine, creating faster and more easily accessible troubleshooting and task management. With more than 20 years experience, EasyVista serves over 1,000 clients across the globe. Gartner has ranked EasyVista in the top three global providers in digital workplace solutions. > > Verdict: Rated **3.4/5** by 14 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.4/5** | 14 Reviews | | Ease of Use | 3.1/5 | Based on overall reviews | | Customer Support | 3.8/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.5/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: EasyVista - **Location**: New York, US - **Founded**: 1988 ## Commercial Context - **Starting Price**: US$999.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Contact EasyVista for pricing details. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Italian, Portuguese, Spanish - **Available Countries**: Canada, United States ## Features - API - Activity Dashboard - Alerts/Escalation - Asset Lifecycle Management - Asset Tracking - Audit Management - Availability Management - Capacity Management - Change Management - Client Portal - Configuration Management - Contract/License Management - Cost Tracking - Dashboard - Data Visualisation - Drag & Drop - IT Asset Tracking - IT Reporting - Incident Management - Inventory Management ## Integrations (6 total) - Flow - Microsoft Power Automate - Slack - Trello - WordPress - Zapier ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [IT Asset Management Software](https://www.softwareadvice.co.nz/directory/1888/it-asset-management/software) ## Related Categories - [IT Asset Management Software](https://www.softwareadvice.co.nz/directory/1888/it-asset-management/software) - [Online Help Desk Software](https://www.softwareadvice.co.nz/directory/3529/online/software) - [Computer Inventory Software](https://www.softwareadvice.co.nz/directory/3721/computer-inventory/software) - [Help Desk Software for Schools](https://www.softwareadvice.co.nz/directory/3857/schools/software) - [ITSM Tools](https://www.softwareadvice.co.nz/directory/4296/itsm/software) ## Alternatives 1. [NinjaOne](https://www.softwareadvice.co.nz/software/349671/ninjarmm) — 4.7/5 (288 reviews) 2. [SysAid](https://www.softwareadvice.co.nz/software/158389/sysaid-it-crm) — 4.5/5 (519 reviews) 3. [Atera](https://www.softwareadvice.co.nz/software/125932/atera) — 4.5/5 (448 reviews) 4. [Milvus](https://www.softwareadvice.co.nz/software/246233/milvus) — 4.8/5 (298 reviews) 5. [Freshservice](https://www.softwareadvice.co.nz/software/436317/freshservice) — 4.5/5 (714 reviews) ## Reviews ### "Complete ITSM tool easy to implement and use" — 4.0/5 > **Verified Reviewer** | *26 January 2023* | Mining & Metals | Recommendation rating: 8.0/10 > > **Pros**: Modern user interface, no need to code to setup even complex workflows, out of the box ready to use workflows and data structures allow a mid sized company to execute and run in an acceptable time. Multi language interface is a plus. Email integratio can help comunications with users. On prem solution available. > > **Cons**: Knowledge base and knowlege management is limited. Support from Easyvista is slow. Few integrations with other tools. Responsive service app UI is really a cons. > > We used the tool in lat 7 years passing from old GUI to the most recent one. Overall experience has been positive. Features list on GetApp is wrong or not updated, since several features are available. ----- ### "Very Flexible to a fault" — 4.0/5 > **Chris** | *18 December 2019* | Health, Wellness & Fitness | Recommendation rating: 7.0/10 > > **Pros**: The software is very flexible and has many features. You can make it do what you want it to do, for most things, with some work. > > **Cons**: There are a lot of things to configure and arrange in the software, so it can be overwhelming and confusing at times. They advertise "codeless", but to be a power user, you need to know some SQL. > > We have seen the product grow in the 4 years we've had it. The current version, Oxygen, is a huge leap from where we started with our implementation. We needed a full-featured ITSM and this software definitely fits the bill at a lower cost than some of the competitors. However, we chose to save money on implementation and did a lot on our own. If we had spent more money and time with the implementation team, we might have had an easier road to where we are. ----- ### "EasyVista isn’t so Easy" — 3.0/5 > **Verified Reviewer** | *24 November 2022* | Higher Education | Recommendation rating: 3.0/10 > > **Pros**: They improved the versions of the software yearly. It did improve in speed and functionality but it took awhile to implement. > > **Cons**: It was very hard to configure and took a lot of time. Almost requiring a software developer for this purpose only. > > I liked the latest versions we used but only somewhat. It had button layout and GUI that was not intuitive at all. Not mobile device friendly. Would not recommend. ----- ### "EasyVista wasn't always Easy" — 4.0/5 > **Jake** | *6 November 2024* | Food Production | Recommendation rating: 7.0/10 > > **Pros**: EasyVista's ticketing system worked very well, giving us a lot of options to change how we interacted with the system. > > **Cons**: There were some features that were hard to use, specifically the asset management portion. > > I used an older version of the EasyVista service manager, which had a number of issues. A lot of those have been solved in a newer version, but the licensing cost was just a bit too excessive to warrant ----- ### "A feature rich ITSM tool" — 5.0/5 > **Christopher** | *16 December 2024* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: The software offers a comprehensive way to manage incidents and service requests that are logged via the EV self service module. The web app has a clean interface with a good use of colours to make it easy to see the type of ticket raised and its SLA. A good feature is that within a ticket on Service Manager, you can easily access the end users information and also see additional details like the tickets they have raised in the past. There is a wealth of back-end integrations and development opportunities to expand the software to work with APIs and 3rd party systems > > **Cons**: When some tickets are logged with embedded images/HTML content, it doesn't seem to render properly and can thus make it difficult to triage an incident or request because you cannot read what was raised > > It has been a very positive on boarding experience with Service Manager, with seamless logon via SSO and easy to use queries to get up and running in managing tickets and raising change requests. The vendor provides software updates and support ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/32456/easy-vista?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/32456/easy-vista) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data