About Harbortouch POS
Harbortouch POS pricing
Harbortouch POS has a free version and offers a free trial. Harbortouch POS paid version starts at US$29.00/month.
Alternatives to Harbortouch POS
Iridium Retail Manager
Harbortouch POS Reviews
Feature rating
- Industry: Restaurants
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Harbortouch makes life easy!
I felt they were a great partner and excellent product. I have no idea why anyone with a small to medium restaurant would use any other product.
Pros
So many things to like! The price was EXCELLENT compared to the competitors. The ease of use was so simple. When it was installed our menu and pricing was in place. When we had to add employees or make menu updates they were so easy to do right at the main register. Pulling data for sales tax, payroll etc was easy as well. Customer services was EXCELLENT as well.
Cons
I don't know that there was anything I didn't like to be honest. I had zero complaints from myself and the team using the software daily.
Response from Harbortouch
Thank you for sharing your feedback with us! We are happy to hear that your overall experience with Harbortouch has been positive. If there is anything we can do to further improve your experience in the future, please email us at [email protected]
- Industry: Restaurants
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Terrible POS - very poor customer service
NONE!
Pros
NONE! There is nothing about this system that is acceptable. They update in the middle of the day!, system always crashes, very poor customer service,
Cons
We have had the Harbortouch POS system for over two (2) years. We regrettably signed a three (3) year contract. Since day 1, we have had nothing but trouble. The system can go off line numerous times, or freeze up, throughout the day, generally when customers are waiting. This is extremely bothersome when you are trying to charge a credit card. Added to this, is that this company has one to the poorest customer service I've had the displeasure of dealing with. Today, our system went down three times during sales, with the last time the POS froze up. One was with a credit card purchase, thankfully the customer was very understanding and used cash instead. Once again we had to call customer service (which is poor) and once again we were put on hold for over 35 minutes. At first, the customer service rep said to just turn off the system, and turn back on -- rebooting ---- informed him that has already been done, then he put us on hold again. He returned to tell us that 'yes' there is 'something' wrong with their system, they are working on it, and it should be around an hour or so. When asked about credit card sales, his response was that we could always call the credit card company! Unacceptable when you are running a restaurant and the customers are waiting to pay. Customer Services' attitude appears to be that 'we have you under contract... hahaha. I know another merchant who also has Harbortouch, and has the same problems and complaints. This is a "POS - POS"
- Industry: Retail
- Company size: 11-50 Employees
- Used Daily for 1+ year
-
Review Source
Depressing System
On my first day I called very excitedly to set up the system and no one answered. It took hours for them to answer. It was then that I had a sinking feeling I've been had!
Pros
nothing. your phone can do more than this outdated scam of a system. NEVER get a system that requires you to use your personal ID. They attach your debt to you as a person not to your business.
Cons
I won't bore you with my personal feelings. Let me bullet point the cons.
1. OLD, OUTDATED SYSTEM. The system is as basic as it can get. Think Android in 2005.
2. You have to be an expert to manage the SMS and email markteting. They outsource that portion of the POS.
3. No way to do online booking eventhough they say you can.
4. 24/7 support? Heck no. The support is made up of newbies who read of a list and can NEVER help you solve a simple problem. They would put me on hold for hours to try and figure things out. None of the support staff know the system at all.
5. The system claims your clients can book online but its a LIE there's no link or anything available for clients to access the booking. I really tried to resolve this by calling 5 days in a row and trying new support members but it was always the same.
6. If you have a high volume of sales the system will shut down in the middle of a credit card transaction or in the middle of me booking a client. I would have to ask the client to do the whole process all over again. emberrasing!
7. No apps, no way to communicate with clients regarding their appointments.
8. When you set up your images for your modules it's a nightmare. You can't upload your pictures like any normal system. The pictures don't resize and you can barely see them when you sync your system. It's like working on a super old program.
9. The credit card system goes out almost every single time I use it. I lost money bc I cant tell if a pay
- Industry: Retail
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
72 hours takes on a whole new meaning with them
They have a basic reporting system. Very inefficient for any type of inventory control. Their customer service was okay - they have been fortunate to hire good people but their terms and contracts are deceptive and not industry standard.
Pros
It was easy to install and the customer service reps I dealt with over the years were mostly all helpful and friendly
Cons
As we grew, this system no longer met our needs. As per the contract, I called on the day I was told to call to cancel the commitment. That was 7 days ago and I still have not received the neccessary paperwork. I was initially I would receive them in 72 hours. When I called to inquire where the documents were, they said it was 72 "BUSINESS HOURS". In other words, 9 DAYS!!. and they are continuing to charge me in the interim.
I am still waiting for my documents. They don't have fine print.. it is miniscule, so buyer BEWARE! I have terminated other merchant accounts before but by far they have been the least transparent and the most difficult to deal with
- Industry: Real Estate
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Cancellation made hard
Their system for cancelling is awful. Look at the other reviews about this.
Pros
The service was adequate for the last 9 years. The only rather strange thing I found was that the monthly statements they send have information, name and contact phone number, from a different service on it. I had to remember not to call the number on the statement if I had any questions.
Cons
Harbortouch refuses to allow their services to be cancelled other than on an annual basis. They claim that information is out there somewhere, but it is not evident at all. If the date is missed, then Harbortouch will charge you monthly service fees for the full year, even if you aren't using their services. Apparently even 9 years of usage doesn't get you a break. If my business ever needs to use credit cards again, it will not be through Harbortouch. It's a shame, as up until the cancellation attempts, I wouldn't have had any reason not to go back to them.
Response from Shift4
Christopher,
We sincerely apologize for the troubles you have experienced with closing your account. We would like the opportunity to speak with you to better understand your concerns and work with you to resolve them. If you'd like to discuss this further, please send your Merchant ID number as well as your contact information to [email protected] so we can review your account and try to resolve this issue.
