Harbortouch POS

1.7
Overall rating
Reviews

1.7
Overall rating
Reviews

About Harbortouch POS

Harbortouch is a restaurant POS system designed to help small and midsize businesses manage inventory, promotions and employees on a centralized dashboard. The platform enables administrators to gain insights into sales reports according to different items, order types, departments and profit margins. Managers can monitor employee performances, labor costs and payroll hours and configure role-based access permissions among staff members. Harbortouch allows teams to send welcome emails and promotional offers to engage customers and track purchasing patterns. Additionally, marketers can manage social media posts and analyze ratings and reviews to monitor online reputation of the brand. Harbortouch lets businesses integrate the system with several third-party applications including OpenSimSim, Sling, BarVision, Craftable, Mailchimp, Uber Eats, Orca Inventory and more. The product is available for free and support is extended via phone, email, knowledge base, FAQ, live chat and video tutorials.
Harbortouch POS Software - Harbortouch dashboard
Harbortouch POS Software - Harbortouch customer database
Harbortouch POS Software - Harbortouch transactions
Harbortouch POS Software - Harbortouch dashboard - thumbnail
Harbortouch POS Software - Harbortouch customer database - thumbnail
Harbortouch POS Software - Harbortouch transactions - thumbnail

Harbortouch POS pricing

Harbortouch POS has a free version and offers a free trial. Harbortouch POS paid version starts at US$29.00/month.

Starting Price:
US$29.00/month
Free Version:
Yes
Free trial:
Yes

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Harbortouch POS Reviews

Overall rating

1.7
Write a Review!

Feature rating

Value for Money
1.4
Functionality
1.7
Ease of Use
2.0
Customer Support
1.6
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All Harbortouch POS Reviews

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101 reviews
Heidi
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 26/01/2021

Harbortouch makes life easy!

I felt they were a great partner and excellent product. I have no idea why anyone with a small to medium restaurant would use any other product.

Pros

So many things to like! The price was EXCELLENT compared to the competitors. The ease of use was so simple. When it was installed our menu and pricing was in place. When we had to add employees or make menu updates they were so easy to do right at the main register. Pulling data for sales tax, payroll etc was easy as well. Customer services was EXCELLENT as well.

Cons

I don't know that there was anything I didn't like to be honest. I had zero complaints from myself and the team using the software daily.

Response from Shift4

Thank you for sharing your feedback with us! We are happy to hear that your overall experience with Harbortouch has been positive. If there is anything we can do to further improve your experience in the future, please email us at [email protected].

Replied 28/01/2021
Wendy
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
0

4.0
Reviewed on 27/05/2024

First time user of POS systems

Overall liked the product except higher fees

Pros

Customer service was great was able to contact 24/7

Cons

Fees were higher as a small business every cent counts

Nestor
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1.0
Reviewed on 30/05/2023

Outdated systems

Terrible

Pros

I sign in because they lure me with free POS . Probably they offer it free because the software is outdated .

Cons

Outdated system , can not do critical changes on the system because it is outdated

David
David
  • Industry: Computer Software
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
5
Customer Support
1

5.0
Reviewed on 7/02/2019

No access to your data and Customer service is beyond terrible

After install it's been TERRIBLE. Although reliable

Pros

Equipment and setup was great! the ability to duplicate items saves a ton of steps

Cons

Forget reporting it isn't happening. All I wanted was a transaction detail report for a previous month that included items. NOT happening. Call customer service and all they are doing is reading the KB articles. Ordering is not super intuitive

Response from Shift4

David, we would like to first offer our sincerest apologies for the complications you have been experiencing with your Harbortouch POS system. We would like an opportunity to have someone from out technical management team review your account and resolve these issues for you. At your earliest convenience, please send an email to [email protected] with your Merchant ID Number so we can address this as soon as possible.

Replied 19/02/2019
Olga
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1.0
Reviewed on 19/06/2020

Depressing System

On my first day I called very excitedly to set up the system and no one answered. It took hours for them to answer. It was then that I had a sinking feeling I've been had!

Pros

nothing. your phone can do more than this outdated scam of a system. NEVER get a system that requires you to use your personal ID. They attach your debt to you as a person not to your business.

Cons

I won't bore you with my personal feelings. Let me bullet point the cons.
1. OLD, OUTDATED SYSTEM. The system is as basic as it can get. Think Android in 2005.
2. You have to be an expert to manage the SMS and email markteting. They outsource that portion of the POS.
3. No way to do online booking eventhough they say you can.
4. 24/7 support? Heck no. The support is made up of newbies who read of a list and can NEVER help you solve a simple problem. They would put me on hold for hours to try and figure things out. None of the support staff know the system at all.
5. The system claims your clients can book online but its a LIE there's no link or anything available for clients to access the booking. I really tried to resolve this by calling 5 days in a row and trying new support members but it was always the same.
6. If you have a high volume of sales the system will shut down in the middle of a credit card transaction or in the middle of me booking a client. I would have to ask the client to do the whole process all over again. emberrasing!
7. No apps, no way to communicate with clients regarding their appointments.
8. When you set up your images for your modules it's a nightmare. You can't upload your pictures like any normal system. The pictures don't resize and you can barely see them when you sync your system. It's like working on a super old program.
9. The credit card system goes out almost every single time I use it. I lost money bc I cant tell if a pay

NIcole
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1.0
Reviewed on 13/07/2023

Horrible

Terrible. I wish I would of never used them.

Pros

I do not like anything about this company. The employees are clueless & do not care about businesses.

Cons

After a year we figured out that the POS system was not accepting the credit cards & we were not getting the payments. They go into the Bank account as batches so we always thought everything was accounted for until a client complained & we lost the money.

Doug
Doug
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
2
Ease of Use
3
Customer Support
1

2.0
Reviewed on 12/03/2022

Don't believe everything you hear

They won't take no for an answer, I completed my contract signed in 2017 but, they argue I should have terminated it one month before it expired, therefore it automatically renews. They now want to sue me for the contract, I have an email from the sales person telling me no more contracts and no paperwork to sign! Who sues customers to stay with them?? If a customer elects not to do business with me, that is fine.

Pros

The POS works most of the time, but unfortunately you need it to work all the time in the restaurant business, I find most outages to be on the weekend, from bad hard drives to credit card system down, printers not communicating, always something new...

Cons

see above, these folks are leaches, they get in and you can't get rid of them. The software is patchy at best always seems to have some sort of bug.

Response from Shift4

Doug,

We first and foremost apologize for your negative experience with Harbortouch. We would like the opportunity to learn more about your concerns to see how we can come to a resolution. At your convenience, please send your Merchant ID number and best contact information to [email protected], and someone will reach out to you as soon as possible.

Replied 11/04/2022
Bilal
Bilal
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1.0
Reviewed on 20/11/2021

Out of business but still charging us fees

Terrible customer service, system has so many flaws

Pros

This company is a scam I would recommend everyone to stay away from harbor touch, they told us they would cancel our account but we are still paying hefty fees

Cons

Nothing but a big scam, all I want is to be my account closed and stop charging me fees

Response from Shift4

Bilal,

First and foremost, we sincerely apologize for the frustrations you've been experiencing while canceling your account. We would like the opportunity to speak to you further about your concerns. At your convenience, please email [email protected] with your Merchant ID number as well as your contact information, and somebody will be in contact to help resolve this issue.

Replied 9/12/2021
Tyler
Tyler
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
3
Customer Support
1

1.0
Reviewed on 29/11/2018

HarborTouch's NEW software!!

Worst system EVER!!!!!

Pros

Looks great! Doesn't work! Don't buy it!

Cons

Harbor touch has NUMEROUS bugs in their NEW system. We opened a new restaurant 3 weeks ago and we received the NEW system! What a horrible mistake! the system prints 5 duplicate tickets one minute then doesn't send tickets to the Kitchen the next minute! we have demanded them to replace the NEW system with there OLD system. I would NOT reccomened HarborTouch's new system it's costing us Thousands of dollars daily!

Response from Shift4

Tyler, we want to apologize for the issues that you have been experiencing with your Harbortouch system. We consistently work to ensure that our systems are working properly so that our merchant's can run their businesses as smoothly and efficiently as possible. We would like an opportunity to make this right for you. Please send an email to [email protected] with your Merchant ID Number so that we may address and resolve these issues for you.

Replied 3/12/2018
Ruben
Ruben
  • Industry: Transportation/Trucking/Railroad
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1.0
Reviewed on 27/04/2018

very bad, bad

Cons

Nothing cost me lots of amount, bad product I have lots of problems, not for you unless you like having problems and have lots of money to waste.

Jill
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1.0
Reviewed on 4/02/2022

Business Owner

I would highly not recommending their service every time that I called and I got different answers. I had to call in because there was multiple charges that were not advised and I did not agree to you they automatically enrolled me in another contract without my permission and I never signed for it every time I call and it’s an hour plus to get anything resolved which never anything that resolved

Pros

I didn’t like anything about the software.

Cons

I had to put everything in for the software it shouldn’t have been me that did all the work I programmed all the inventory it was told that I would have this done prior to the

Response from Shift4

Jill,

First and foremost, we sincerely apologize for the troubles you've been experiencing with Harbortouch. We would like the opportunity to speak with you directly to better understand your concerns. If you'd like to discuss this further, please send your Merchant ID number as well as your contact information to [email protected] so we can review your account and try to resolve this issue.

Replied 10/02/2022
William
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
3
Ease of Use
1
Customer Support
3

3.0
Reviewed on 20/08/2021

Save your money, not worth it.

This software is way to confusing to use as a salon business. Customer support did not even have the answers to half my concerns. And it’s a la carte type which becomes very very expensive with them.

Pros

Honestly I used this software for about six months. There was nothing I can say I liked about it, nor where are there any pros in my opinion.

Cons

This software is way to confusing to use as a salon business. Customer support did not even have the answers to half my concerns. And it’s a la carte type which becomes very very expensive with them.

Response from Shift4

William,

We are very sorry to hear about the frustrations you've experienced with Harbortouch. At your convenience, please send your Merchant ID number as well as your contact information to [email protected] so we can review your account and try to resolve this issue.

Replied 25/08/2021
Cory
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
2
Customer Support
1

1.0
Reviewed on 30/06/2017

Going with Harbortouch was the absolute worst decision I made in opening my business.

The software is complete rubbish and continues to break down a couple times per week. It doesn't even have the basic functionality needed to run a restaurant. In theory its simple to use. But with the number of times it breaks down per week, and the limited functionality, you always need a manager around to come up with workarounds when the software doesn't work or doesn't do what you need it to do.

Cons

Let me start by explaining what initially attracted me to Harbortouch: 1) Low upfront costs, 2) Salesperson told me to expect my effective rate to be about 1.8%, 3) Equipment would be under full replacement warranty for three years, 4) Customer service would be on call 24/7, 5) Salesperson told me that they would be the first company to issue an EMV solution for restaurants, and 6) they told me that they had a reservation system built in to the system.

My experience:

1) The low up-front costs turned out to be "not true". There were a lot of set-up fees, printer fees, etc that they never explained up front.
2) Four months in to operating my business, my effective rate is closer to 2.55% (not the 1.8% the Sales Rep quoted).
3) I've had two hard equipment breakdowns in the first four months. Yes, they did replace the equipment but transit and set-up time accounts to over a week. So that's two week's worth of down equipment so I've lost internal capacity and added wait times to my customers.
4) Yes, customer service is on-call 24/7. BUT, hold times to talk to someone often are over 30 minutes. I typically need their help a couple times a week because the software is complete rubbish as well. Then another 20-30 minutes or so to resolve the software problems. So I lose about 2 hours of my life per week dealing with rubbish software and their Customer Service.
5) The EMV system is no longer even on the horizon.
6) The reservation system is unusable.

Brendan
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
2
Customer Support
1

1.0
Reviewed on 25/02/2022

Bad system, worse service

Poor - DO NOT BUY

Pros

It was inexpensive initially, easy set up

Cons

Too many things to list- random outages, lost tickets, loooong support wait times, shady business practices, recurring nonsense fees

Response from Shift4

Brendan,

We would like to sincerely apologize for the troubles you've been experiencing. It's our top priority to provide our customers with an exceptional experience, so we are disheartened to hear that this has not been the case for you. At your convenience, please send your Merchant ID number and best contact information to reviews@harbortouch so we can learn more about your concerns and how we can help resolve these issues.

Replied 11/04/2022
catherine
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1.0
Reviewed on 2/09/2020

Do not use this company

Pros

I have use Harbor touch for over 20 years. I have had good service. Due to covid-19 I have had to closed my business. I have tried to close my account with Harbortouch since April. I have been given nothing but the run around and I have been charge 75.00 per month since April for zero transactions on my account. This is not acceptable.
Catherine

Cons

Do not due business with this company. They have very dishonest business practices.

Response from Shift4

Hello Catherine, we first want to sincerely apologize for the troubles you have experienced with closing your account. Our records indicate that someone from our team is working to resolve this issue. In the meantime, please email [email protected] if you need any further assistance, and someone will respond as soon as possible.

Replied 15/09/2020
Andrea
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1.0
Reviewed on 2/11/2020

Gaugers and Game Players

horrible

Pros

I hate leaving bad reviews, but feel this one is necessary! Buyer beware- don't be fooled by their low fees, they will slap you with HUGE PCI fees annually, as well as fees for their little card reader. Also, during the pandemic, when I was unable to accept cards, I was getting billed monthly what was way too high, when I called to complain, they said they would refund me part of it, but then would find out they would only give part of that back; I then called to cancel and they said they would refund the fees charged if I stayed with them- so I said ok... same thing, they only refunded half of what they said they would do .. this went on one more time, and they said they were going to refund it within 3-5 business days, but when I looked to see on my statement they had not, and when I called they said they would refund once I started charging cards again. They play games to appease you- HORRIBLE company- Don't use them.

Cons

their Hidden fees; deceptive customer service

Natalie
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1.0
Reviewed on 17/08/2018

The WORST POS! Held MY DOLLARS for 6 months! ARTISTS!

WHAT A NIGHTMARE! My business grew despite this cumbersome checkout process and when the time came to move this company HELD my dollars AND CONTINUED to milk my business account for endless over charges that were all made up! I had to fight for months to get my money back and then they STILL went into my account to take even MORE! SAVE your money and invest in something else! These people are scam artists!

Pros

NOTHING! This system completely stinks and the service is terrible!

Cons

This software is nowhere near as user friendly as they make it sound. It was cumbersome to set up, a pain to adjust and there where duplicate items. Worse still it was painful to use on a daily basis, constantly having to scroll though pages and pages! I bought this because I thought is was a great deal for a new business. I was WRONG. I should have just paid the upfront cost with my bank and let them handle it or found a better solution.

Joshua
  • Industry: Recreational Facilities & Services
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
1
Features
1
Ease of Use
2
Customer Support
1

1.0
Reviewed on 4/06/2019

Avoid Harbortouch at all cost

I have never taken the time to go out of my way to write a negative review about any company I have ever worked with. My experience with Harbortouch has led me to search out every site that does reviews. It appears that they have disabled Google reviews of their product, and I assume it would be because it would be very bad.

Pros

I purchased because of the ability to get the hardware without an upfront investment. TERRIBLE MISTAKE ON MY PART.

Cons

Customer support, product support, development. It is clear that the business model for this company is to provide a product that looks good enough to get people to sign a three-year contract. I can't imagine that they have much retention after that initial contract

Response from Shift4

Joshua,

We are disheartened to hear of your negative experience with Harbortouch and would like to sincerely apologize. We at Harbortouch strive to provide our valued customers with the best products and exceptional customer service. We would like an opportunity to make this right for you. At your convenience, please email your Merchant ID Number and best contact number to [email protected]. Someone from upper management will then be in touch with you to discuss and resolve these issues.

Replied 6/06/2019
Dana
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1.0
Reviewed on 29/08/2017

Was not PCI compliant and charge you for it, sold me a restaurant POS, I am a vapor shop,...

None! Higher rates on holding my money....What could benefit you from that?

Cons

Too hard to find items, can't just type in what you need, sent back system and they said I didn't send it back and are charging me for it, what a scam! Technical support is never available and when they are, talk way over the average persons head, rates were lowered and they didn't pass it on to their customers, always down, which they can charge you a higher rate if you have to manually enter the card number. I have reported them to better business bureau. They hung up on me today. So juvenile. DON'T USE THIS SYSTEM. YOU WILL BE SORRY....

Jordan
  • Industry: Accounting
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
0

3.0
Reviewed on 28/11/2018

harbourtouch

Pros

Harbourtouch gives you a large variety of reports you can run to find exactly what your looking for. It's easy to find a specific report in very little time.

Cons

It would be better if you could customize some of the reports to fit the needs of your business.

Response from Shift4

Jordan, we are happy to hear that you enjoy your Harbortouch POS system. We understand your need for custom reports. Although we currently cannot support this request, we hope to have this available for all of our customers in the future. We sincerely apologize for an inconvenience this causes you. If there is anything else we can do to improve your customer experience with Harbortouch, please do not hesitate to reach out to us at [email protected].

Replied 3/12/2018
Dan
  • Industry: Individual & Family Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1.0
Reviewed on 14/11/2018

Terrible service

Terrible service when trying to solve issues.

Pros

Nothing good for the money. I keep thinking about what My return on my investment and this company is a waste of time!

Cons

Expensive service and when you have a issue they make you wait for a long time on hold!

Response from Shift4

Dan, we would first like to apologize the negative experience you had with Harbortouch. We make customer satisfaction a top priority and are saddened to hear that your experience was sub-par. If there is anything Harbortouch can do for you in future, please email [email protected].

Replied 21/11/2018
Deana
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5.0
Reviewed on 3/12/2018

Love my Harbortouch POS

My overall experience is awesome. It gives me extra time to do other things I need to do as a manager. Increased our revenue through tracking inventory and credit card use. Also love the customer service if a problem arises.

Pros

Easy to use for both manger and employees. Lightens my work load with inventory/inventory and accounting reports

Cons

Would have liked to sit with someone in person to program.

Response from Shift4

Deana, thank you for the positive review! We strive to ensure the satisfaction of each and every one of our customers, and are happy to hear that you are happy. If there is ever anything we can do to improve your experience with Harbortouch, please feel free to reach out to us at [email protected].

Replied 5/12/2018
jessie
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1.0
Reviewed on 2/08/2018

Con Artist

HORRIBLE!

Pros

NOTHING!!!!! This company is a joke, they are thieves

Cons

This company is a joke. once they get you signed up you can't leave without spending thousands of dollars. Even when it comes time when you should be able to write a simple letter to get out of the agreement they come up with some crazy reason why your letter wasn't excepted and how your contract started over. DO NOT USE THIS COMPANY!!!!!!!!!

Jason
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
3
Customer Support
1

1.0
Reviewed on 26/04/2018

This is BY FAR the WORST POS there is.

The only benefit from this software was my ability to pay for service 3 years after i sold my restaurant, so i wouldn't need to pay for a cancellation fee.

Pros

The only thing that i liked about the software was that older waitresses were able to use it, without many issues. ALSO the salesman was very convincing.

Cons

I did not like the fees, the ABSURD contract length, the fact they like to remind you they have you under contract and if you deviate, they will charge you a large cancellation fee. they do not care about their reviews and their customers. I do not understand why people still use their POS. I sold my restaurant in April of 2015. It is April of 2018 and i'm finally able to get out of the contract.

Delinda
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1.0
Reviewed on 8/09/2018

run around customer service with untruthful info

you get a total run around with customer service. They give you a number to contact your rep, you only get and answering service the rep never calls you back.

Pros

It takes so many steps to get one thing entered wasting to much time.

Cons

no online reports available for the info I need for reporting sales tax

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