--- description: Review of Kangaroo Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Kangaroo | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Customer Reference Management Software](/directory/4211/customer-reference-management/software) > [Kangaroo](/software/324113/kangaroo) # Kangaroo Canonical: https://www.softwareadvice.co.nz/software/324113/kangaroo Page: 1 / 11\ Next: [Next page](https://www.softwareadvice.co.nz/software/324113/kangaroo?page=2) > Kangaroo is a cloud-based loyalty and marketing management platform designed for retail businesses of all sizes that offers membership management, corporate memberships, gift cards, loyalty management, and analytics within a suite. Kangaroo loyalty program management program, allows users to reward customers based on their visits or spending. Customers can earn and redeem reward points by scanning a QR code from the Kangaroo app. Users can also award points to customers who purchase specific items. Kangaroo's loyalty marketing program empowers users to design targeted campaigns based on customer tags such as location and monthly spending. The solution also allows users to send messages to customers nearby the shops based on their geographical location. With the help of an analytical dashboard to track key customer metrics, users gain an understanding of customers' shopping behavior and are better equipped in making decisions regarding customer handling practices. > > Verdict: Rated **4.9/5** by 250 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 250 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Kangaroo Rewards - **Location**: Montreal, Canada - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$79.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Try Kangaroo for free\! 30-Day Free Trial of the Ultimate Loyalty Program. Book a demo today\! - Core: $79/month - Plus: $199/month - Elite: $399/month - For Enterprise, please contact sales - For API Access, please contact sales - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Dutch, English, French, German, Italian, Portuguese, Spanish, Traditional Chinese - **Available Countries**: Antigua & Barbuda, Argentina, Australia, Bahamas, Bahrain, Barbados, Belgium, Brazil, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Denmark, Dominican Republic, Ecuador, Egypt, Finland and 37 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Automated Scheduling - Awards Management - CRM - Campaign Analytics - Campaign Management - Campaign Planning - Campaign Scheduling - Campaign Segmentation - Churn Management - Client Portal - Communication Management - Community Management - Contact Database - Contact Management - Content Management ## Integrations (14 total) - Adobe Commerce - Amazon API Gateway - BigCommerce - Constant Contact - Gorgias - Judge.me - Klaviyo - Lightspeed Retail - Magento 2 Grouped Promotions - Mailchimp - Pepperi - Shopify - WooCommerce - eCommerce Software ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Reference Management Software](https://www.softwareadvice.co.nz/directory/4211/customer-reference-management/software) ## Related Categories - [Customer Reference Management Software](https://www.softwareadvice.co.nz/directory/4211/customer-reference-management/software) - [Customer Advocacy Software](https://www.softwareadvice.co.nz/directory/4271/customer-advocacy/software) - [CRM Software for Startups](https://www.softwareadvice.co.nz/directory/3235/startup/software) - [Customer Engagement Software](https://www.softwareadvice.co.nz/directory/508/customer-engagement/software) - [Gamification Software](https://www.softwareadvice.co.nz/directory/4722/gamification/software) ## Alternatives 1. [Smile.io](https://www.softwareadvice.co.nz/software/329197/smile-io) — 4.9/5 (67 reviews) 2. [Referrizer](https://www.softwareadvice.co.nz/software/153952/referrizer) — 4.8/5 (197 reviews) 3. [Tremendous](https://www.softwareadvice.co.nz/software/262872/tremendous-rewards) — 4.8/5 (488 reviews) 4. [Tango](https://www.softwareadvice.co.nz/software/133150/tango-card) — 4.8/5 (527 reviews) 5. [Trustpilot](https://www.softwareadvice.co.nz/software/364802/trustpilot) — 4.5/5 (1205 reviews) ## Reviews ### "A Premium Loyalty Solution with Outstanding Support" — 5.0/5 > **Carlos** | *9 June 2025* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Kangaroo is a comprehensive white-label rewards platform that truly delivers on being a full-service solution. The support from their team is outstanding—\[sensitive content hidden\], in particular, provided exceptional service throughout the process. > > **Cons**: The platform can be a bit on the expensive side compared to other options, but the value and level of service provided help justify the investment. > > Our overall experience with Kangaroo has been nothing short of outstanding. From day one, the platform impressed us with its depth, flexibility, and ability to fully adapt to our brand’s identity through its white-label capabilities. It’s not just a rewards platform—it’s a comprehensive, full-service loyalty solution that has helped us elevate the way we engage with our customers and build lasting relationships. What truly makes Kangaroo stand out is the people behind it. \[sensitive content hidden\] have been incredible partners throughout the entire process. Their support, guidance, and responsiveness have exceeded our expectations. They took the time to understand our goals and worked closely with us to ensure everything was set up exactly how we envisioned it. Their hands-on approach and dedication made the implementation process seamless and enjoyable. Although the platform may come at a slightly higher cost compared to others, the value it brings—in terms of functionality, customer experience, and team support—more than justifies the investment. We genuinely feel like we have a partner in Kangaroo, not just a service provider. We highly recommend it to any business looking to create a world-class loyalty program backed by exceptional service and a top-tier team. ----- ### "Support has been wonderful and available." — 5.0/5 > **Ben** | *11 July 2025* | Retail | Recommendation rating: 9.0/10 > > **Pros**: The support has been amazing. Very quick to respond and very quick to fix issues or explain technical things easily. Very friendly and always eager to help. > > **Cons**: I would like to see the beta portal become the only portal to use. There has been some confusion with our staff because some members are using the old portal and some are using the beta. > > Overall Kangaroo has been easy to use and support has been excellent. The integration with Lightspeed e-com and pos has worked and now that we have moved our e-com platform to Shopify it is working there as well and also integrates well with Judge.me reviews so that our customers can continue to earn points when they review our products. ----- ### "not a good product" — 1.0/5 > **Brenda** | *26 February 2020* | Retail | Recommendation rating: 0.0/10 > > **Pros**: There was nothing that stood out about this software > > **Cons**: not user friendly. Did not work as promised. Did not get the customer service I needed > > None ----- ### "Great Costumer Service" — 5.0/5 > **Verified Reviewer** | *25 March 2026* | Food & Beverages | Recommendation rating: 5.0/10 > > **Pros**: Good for small business growth, offering various loyalty journeys and strong team support. I would definitely use this opportunity to thank our account manager, Mario, for always being there for us and providing great support. > > **Cons**: One notable limitation is the current lack of integration with a wider range of marketing systems to give us more options when choosing. In the meantime, the existing features still provide solid value. ----- ### "Great Software and Top Notch Customer Service\!" — 5.0/5 > **Summer** | *14 May 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: A positive attitude from every team member I've worked with and attentiveness to any questions/concerns I've had. > > **Cons**: I haven't experienced any cons so far. The team has been quick to answer any questions and resolve any issues. > > The customer service is top notch. Definitely some of the best customer service I've experienced in business. There were a few hiccups on my end when getting started and the team responded extremely fast and would follow up if they didn't hear from me. The software itself is smooth and easy to use. The dashboard is easy to navigate and has lots of helpful features. The customer facing software is easy for new customers to use and looks great. ----- Page: 1 / 11\ Next: [Next page](https://www.softwareadvice.co.nz/software/324113/kangaroo?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/324113/kangaroo) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data