---
description: Review of ServiceTonic Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
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title: ServiceTonic | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

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# ServiceTonic

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> ServiceTonic is a Help Desk and ITSM solution for companies of all sizes in industries including IT Services, accounting, advertising, distribution, healthcare, manufacturing, pharmaceuticals and many more. The solution is offered in an on-premise or cloud-based deployment, and is both Mac and PC compatible. With ServiceTonic, you can track a support request through its lifecycle up to completion.


Core features of ServiceTonic include business process automation, customer service and support, help desk, web self-service, knowledge management, live chat and field service. Additional features of the system include ticket management, business workflows, SLA management, email integration, reporting, and automated network inventory, among others. ServiceTonic also offers users the ability to integrate with LDAP user directories, corporate databases, and other third-party business software. A personalized dashboard allows users to customize how they view and monitor job progress and tasks, while also managing tickets and calendars.





ServiceTonic serves users across the globe, and offers multiple pricing plans based on functionality and deployment.
> 
> Verdict: Rated **4.6/5** by 8 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 8 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: ServiceTonic
- **Founded**: 2009

## Commercial Context

- **Starting Price**: €20.00
- **Pricing model**:  (Free Trial)
- **Pricing Details**: Contat ServiceTonic for pricing details
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: Catalan, Czech, Dutch, English, European Portuguese, French, German, Italian, Korean, Polish, Portuguese, Spanish, Swedish, Traditional Chinese
- **Available Countries**: Albania, Andorra, Argentina, Austria, Belarus, Belgium, Bolivia, Bosnia & Herzegovina, Brazil, Bulgaria, Chile, Colombia, Croatia, Cyprus, Czechia, Denmark, Ecuador, Estonia, Falkland Islands, Faroe Islands and 47 more

## Features

- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Archiving & Retention
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Trail
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Autoresponders

## Integrations (1 total)

- DoneTonic

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Manufacturing CRM Software](https://www.softwareadvice.co.nz/directory/3825/manufacturing/software)

## Related Categories

- [Manufacturing CRM Software](https://www.softwareadvice.co.nz/directory/3825/manufacturing/software)
- [Customer Communications Management Software](https://www.softwareadvice.co.nz/directory/4742/customer-communications-mngt/software)
- [Insurance CRM Software](https://www.softwareadvice.co.nz/directory/342/insurance-crm/software)
- [Auto Dealership CRM Software](https://www.softwareadvice.co.nz/directory/3171/dealership/software)
- [CMDB Software](https://www.softwareadvice.co.nz/directory/4249/cmdb/software)

## Alternatives

1. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4083 reviews)
2. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3460 reviews)
3. [Milvus](https://www.softwareadvice.co.nz/software/246233/milvus) — 4.8/5 (298 reviews)
4. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1786 reviews)
5. [Freshservice](https://www.softwareadvice.co.nz/software/436317/freshservice) — 4.5/5 (751 reviews)

## Reviews

### "ServiceTonic Software for IT Management" — 4.0/5

> **Domenec** | *18 November 2014*
> 
> The software totally adapted our needs, with an easy way to manage it without need to program. BTW: there some available features marked as unavailable: asset management, automation, customer self-service, Service Desk (ITIL / ITSM) and Surveys.

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### "Excelente solución multicanal con funcionalidades y módulos clave para llevar una buena operación, orientada a las mejores prácticas ITIL." — 4.0/5

> **Brayan** | *5 May 2026* | Financial Services | Recommendation rating: 9.0/10
> 
> **Pros**: La gran facilidad de su uso y lo amigable que es ante los equipos de trabajo que la utilizan, asimismo destacaría el soporte del equipo de ServiceTonic, que ha sido clave para el éxito del proyecto.
> 
> **Cons**: La configuración de la herramienta en cuanto la personalización avanzada para su adaptación en la operación, requiere de gran apoyo del equipo técnico, sin embargo, la atención de dicho equipo ha sido efectiva.
> 
> ServiceTonic ha sido hasta el momento un elemento clave en nuestra operación on-going respecto al soporte y atención (Contact Center) a nuestros clientes. Nos ha permitido llevar el registro completo de lo reportado por los clientes, a través del soporte de 1er, 2do y 3er nivel, logrando tener un control y organización total (100%) del flujo end to end.

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### "CONTROL DE TRABAJOS IT" — 4.0/5

> **JUAN CARLOS** | *15 June 2026* | Paper & Forest Products | Recommendation rating: 7.0/10
> 
> **Pros**: La comunicación vía correo electrónico hace que la gestión por parte de los usuarios sea más sencilla, lo que la adaptación de la organización ha sido simple.
> 
> **Cons**: LA GESTION DE RESPUESTAS. ENVIAN DEMASIADA INFO AL USUARIO, QUE NO TIENE NADA QUE VER CON EL TICKET.
> 
> En la gestión de respuestas se incluye información innecesaria para el usuario, lo que dificulta la correcta comprensión del ticket.

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### "ServiceTonic: Una excelente solución ESM para digitalizar el soporte y procesos de múltiples áreas de la empresa." — 5.0/5

> **Daniel Augusto** | *29 April 2026* | Leisure, Travel & Tourism | Recommendation rating: 9.0/10
> 
> **Pros**: La gran ventaja de ServiceTonic para nosotros es que con una única aplicación nos automatizar el servicio y soporte en múltiples ámbitos como TI, RRHH, Compras, Calidad y Comercial.
> 
> **Cons**: Lo que no nos ajustado es las limitantes que se tiene en la personalización del sitio web y algunos limitantes en el diseño. 

Teniendo un excelente diseño actualmente.
> 
> Empezamos a utilizar ServiceTonic en el área de TI y lo hemos ido expandiendo de forma natural a otros departamentos que necesitaban digitalizar sus servicios y procesos de soporte. Al principio el equipo de ServiceTonic nos apoyó mucho en el arranque, pero actualmente somos completamente autónomos, aunque si puntualmente requerimos de soporte, ServiceTonic nos responde rápido.

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### "ServiceTonic – Un gran aliado para la Atención al Cliente y la Gestión TI. Muy configurable, orientado a la productividad y satisfacción del usuario." — 5.0/5

> **Chove** | *21 April 2026* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Flexibilidad y facilidad de configuración. Llevamos más de 10 años con ServiceTonic y siempre que hay una nueva necesidad encontramos la forma de automatizarla con ServiceTonic.
> 
> **Cons**: Por decir algo, la documentación a veces no es todo lo precisa que debería, pero el soporte prestado por ServiceTonic lo compensa.
> 
> La experiencia es muy satisfactoria. Es una herramienta crítica para el día a día de nuestra organización tanto en ámbito de Atención al Cliente como de Soporte Interno de TI.

Nos permite un alto nivel de integración con otras herramientas corporativas facilitando la automatización de procesos adaptada a nuestros flujos de trabajo.

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/32396/service-tonic)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/crm/service-tonic-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/32396/service-tonic> |
| en-GB | <https://www.softwareadvice.co.uk/software/32396/service-tonic> |
| en-IE | <https://www.softwareadvice.ie/software/32396/service-tonic> |
| en-NZ | <https://www.softwareadvice.co.nz/software/32396/service-tonic> |

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