Heartland Retail

Pros

Love the POS dashboard for all transactions of the day.
Real-time inventory tracking to viability of status of items.

Cons

Robust with it's inventory tracking and reporting.

Pros

Heartland Retail brings a solid retail support, where business operations are well addressed.
Further, the communication mechanisms are made solid, with easy to navigate interface.

Cons

Heartland Retail is more objective, and there are diverse approaches to solve problems when they occur.

Pros

Easy to contact customer service, but every person has a different answer to your question! You can't get a straight answer from anyone.

Cons

The constant run around. The software is slow as molasses, and has more glitches than you can imagine. NOT user friendly.

Pros

It is flexible and easy to implement. Has robust customer management. It is built by retailers who understands retail and built POS solution for us. You can get it anywhere anytime. It has very powerful features which are easy to use and very helpful. Provides gift cards and promotions.

Cons

Everything worked out well as we expected.

Pros

Exquisite with itemization and easier scanning for quick payments.
Flexibility with inventory tracking.

Cons

Flexibility with inventory tracking and reporting.
I did not find any problem with it.

Pros

Nothing at all, everything was expensive to set up. We were sold equipment we already had on hand before installation.
The POS system itself was very outdated and hard for myself, and my employees to use.
Does not have a tipping system as we were told by representative prior to set up.

Cons

Everything, the fees, the monthly cost, and how outdated the system was on functionally and use compared to what is out there in the market.

Pros

Heartland Retail has a credible order management approach, and this saves on business supply and distribution.
The value for solid point of sales solution from Heartland Retail is also an authentic form the vendor has included.

Cons

Heartland Retail is the utmost and sensible payment approach that makes all retail processes successful with no mistakes.

Pros

It is a time saving software which helps us by reducing the amount of labour associated with specific tasks. Reduces operational costs and it is easy to implement. It has a high customer satisfaction rate. And it has really boosted our productivity and enhanced collaboration between my employees.

Cons

Nothing that we couldn't handle,we are good.

Pros

Heartland Retail has created a friendly sales support tool, that allows us to process any payment efficiently.
Further, Heartland Retail has created a substantial communication channel, where we get accurate customer help.

Cons

Heartland Retail is the powerful avenue that makes retail management successful, and nothing to discredit from the program.

Pros

Heartland Retail has a professional CRM and communications solution.
The inventory management capacity from Heartland Retail gives a positive implication.

Cons

Heartland Retail is the multi-helpful inventory managing platform, with no malfunctioning.

Pros

The training and overall review process was easy and flexible. You had the option of when to schedule you springboard calls and in retail, you need a bit of flexibility. There were plenty of times that I couldn't hop on the training call and customer service was a gem about it. She also put up with some stupid humor of mine.

Customer service was grade A. I was so stressed about the idea of this massive undertaking, especially when our POS system was the only thing the store and long-time managers have ever known. Our launch date was scary soon, but the Data Migration Team had us up and running (for the final migration) by 2 AM, the morning of our launch. I was incredibly impressed by their speed and productivity getting us where we need to go.

The actual Springboard Point-of-Sale runs like butter. Everything is right there and a breeze to use; it's nothing compared to our very old and outdated previous POS.

Cons

Getting a reasonable launch date had me worried, but the Springboard team, especially, made our small Tallahassee store their top priority.

Pros

Great inventory tracking and reports, nice smooth checkout process, convenient daily dashboard, constant improvements

Cons

Small but major glitches exist when using with an iPad that are continuously ignored as has been my last 4 requests for help with them. Very few of the customer support technicians know what they are doing

Pros

Very user friendly and fairly intuitive.

Cons

When it runs slow or doesn't sync in a timely manner. I also REALLY wish there was a time management clock in/out function to track payroll AND that the shipment fulfillment worked properly between Shopify and springboard.

Pros

Reports
Easy to use
I can access from any computer anywhere I go
Great customer service

Cons

Hardware options are limited

Pros

I can go online and review my pay at anytime.

Cons

The ADP plan was much easier to understand. The symbols and verbiage is easier to understand.

Pros

Easy to use

Cons

Issues with hardware

Pros

Software is easy to use. Works well for our products

Cons

Needs better choices for printers vs having to take extra steps to print receipts

Pros

It is extremely easy to use - from beginners to experienced users.

Cons

Would love to have kitting - this would allow us to better track our parts inventory.

Pros

These folks understand fashion retail. Most of the other cloud-based systems evolved out of "coffee-shops" and are focused strictly on point-of-sale. As a fashion retailer that has been around for over 20 years, we needed a system that helps us manage our inventory, vendors and customers. Plus they have awesome support.

Cons

Nothing much. Integration with with Shopify (for e-commerce) is still evolving.

Pros

Once we got underway, the equipment has been easy to use, much faster and more complete and accurate than we expected. The vendor is very cooperative when we have questions. Answers are prompt and knowledgeable. The vendor has also gone the extra mile in helping us weave POS data into usable form for our accountant and other service resources we use. In addition, they follow-up with us frequently to see how we are doing. It's just what you would expect from a first class vendor.

Cons

To date, we are pleased with all aspects of our system.

Pros

The setup of this point of sale system was very user friendly. It is very easy to use and the customer service is excellent.

Cons

I find running reports and programming promotions a challenge. In regards to running reports, it does not seem intuitive.

Pros

-user friendliness
-user interference
-customer support
-reporting
-two way integration with BigCommerce promised to be coming soon

Cons

The only negative feedback I can give now is that Springboard does not have an employee time clock tracking.

Pros

There are many ways to customize and organize the inventory according to our needs. The support team at Springboard is prompt, informative and courteous.

Cons

We have had issues with running credit cards, and sometimes the program will crash unexpectedly. Springboard has yet to offer a way to synch up the inventory management with our website, which they have been promising but have not yet delivered.

Pros

I was trying various POS systems and I almost purchased this system but it could not do what I needed it to. The only pro I can come up with is that customer service went out of their way to try and make this work for us.

Cons

Cons? Several. It was not that easy to use. It cost more than some competitors and if you need more than one location - forget it!