--- description: Review of SuperOps Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: SuperOps | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [MSP Software](/directory/4553/msp/software) > [SuperOps](/software/323698/superops-ai) # SuperOps Canonical: https://www.softwareadvice.co.nz/software/323698/superops-ai Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/323698/superops-ai?page=2) > SuperOps is an AI-powered, unified PSA-RMM platform designed to streamline operations for modern MSPs and IT Teams. By PSA and RMM functionalities, SuperOps enables MSPs to manage client assets, projects, and documentation from a single, intuitive interface.​ Key Features: PSA: Enhances client engagement and revenue growth through efficient service delivery.​ RMM: Facilitates effortless management of client assets with proactive monitoring tools.​ IT Documentation: Ensures critical information is organised and easily accessible.​ Project Management: Assists in efficiently handling large-scale projects by breaking them down into manageable milestones. SuperOps also offers seamless integrations with popular tools like TeamViewer, QuickBooks, Webroot, and Stripe, allowing MSPs and IT Teams to work with their preferred applications within the platform. > > Verdict: Rated **4.6/5** by 65 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 65 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: SuperOps ## Commercial Context - **Starting Price**: US$79.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Rise(PSA only) - $39/tech/month, billed monthly $29/tech/month, billed annually Grow(PSA only) - $59/tech/month, billed monthly $49/tech/month, billed annually Connect(RMM only) - $69/tech/month, billed monthly(150 endpoints/tech) $59/tech/month, billed annually(150 endpoints/tech) Ultra(PSA + RMM) - $119/tech/month, billed monthly(150 endpoints/tech) $99/tech/month, billed annually(150 endpoints/tech) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana and 174 more ## Features - Alerts/Notifications - Asset Tracking - Automatic Patch Deployment - Billing & Invoicing - CRM - Contract/License Management - Customisable Reports - Dashboard - Data Import/Export - Device Management - Documentation Management - Event Logs - For the IT sector - Help Desk Management - IT Asset Management - IT Reporting - Incident Management - Issue Management - Monitoring - Network Monitoring ## Integrations (4 total) - ScreenConnect - Splashtop - TeamViewer ONE - Xero ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [MSP Software](https://www.softwareadvice.co.nz/directory/4553/msp/software) ## Related Categories - [IT Asset Management Software](https://www.softwareadvice.co.nz/directory/1888/it-asset-management/software) - [Remote Support Software](https://www.softwareadvice.co.nz/directory/4537/remote-support/software) - [IT Documentation Software](https://www.softwareadvice.co.nz/directory/4607/it-documentation/software) - [IT Management Software](https://www.softwareadvice.co.nz/directory/4563/it-management/software) - [Professional Services Automation Software](https://www.softwareadvice.co.nz/directory/4135/psa/software) ## Alternatives 1. [Cove Data Protection](https://www.softwareadvice.co.nz/software/171880/solarwinds-backup) — 4.6/5 (375 reviews) 2. [N-central](https://www.softwareadvice.co.nz/software/161863/solarwinds-n-central) — 4.2/5 (253 reviews) 3. [N-sight RMM](https://www.softwareadvice.co.nz/software/30397/solarwinds-remote) — 4.3/5 (203 reviews) 4. [Syncro](https://www.softwareadvice.co.nz/software/373866/syncro) — 4.6/5 (149 reviews) 5. [IT Glue](https://www.softwareadvice.co.nz/software/351312/it-glue) — 4.6/5 (342 reviews) ## Reviews ### "Warning: May Cause Increased Productivity :)" — 5.0/5 > **Said** | *27 June 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I tested 15 RMM/PSA platforms, so you don’t have to. Most of them felt like mismatched puzzle pieces duct taped together. Then came SuperOps, the first platform that actually gets what a unified solution should be. It’s like someone finally read an MSP’s mind and built something modern, smooth, and not held together by old era ticketing systems. (Looking at you, Atera and Syncro.) SuperOps’ ticketing feels like it was designed this decade. Everything talks to each other, nothing fights back, and our workflow isn’t crying in a corner anymore. We’re actually enjoying our tools now, which feels weird, but in a good way. > > **Cons**: The invoicing module in SuperOps is somewhat limited. One key feature that's currently missing is the ability to summarize hours spent per client or project directly on the invoice, which is important for clear and professional billing. The good news? The SuperOps team knows this and is already working on it. Fingers crossed it drops soon. > > Excellent. Support is fast and on point. New features they add every month, really do help our team to do our job better. Example: they recently added a Knowledge Base, and somehow built it exactly the way we needed. Sure, other tools had KBs forever, but SuperOps brought it to the party with AI baked in. Every article gets an AI-generated summary, which is both cool and practical. ----- ### "It's well worth the cost for everything it offers." — 4.0/5 > **Cristo** | *28 June 2025* | Computer & Network Security | Recommendation rating: 7.0/10 > > **Pros**: It's pricing seems reasonable and no contract. When it comes to the agreement it is very transparent. It is expensive if you have a very low number of agents but if you do have over 100 agents then the price is very reasonable. If you pay per agent, then you are stuck with a minimum amount and with a contract. > > **Cons**: It is not mobile friendly especially for the client who might be on the road and always on their mobile device, making a payment to a sent invoice is almost impossible. There are other features that can use some improvement, but they have the option to request these features or upgrades and they seem to work on it, just not fast enough it feels. Example, you can send invoice one time but there is no reminder invoice template to remind the client their invoice is due or late. Ai for me still seems a bit useless at the time of reviewing this. I want it to perform certain tasks like create scripts or perform certain functions based on a ticket not only reword the tickets verbiage which looks like a robot wrote it. There is no tone and usually doesn't provide accurate information. > > Overall, the experience has been pleasant where support have been able to correct any issues or questions no matter the time, I chat with someone or submit a ticket which is great to have since we don't all work during business hours. ----- ### "Worst Service & Support – Stay Away\!" — 1.0/5 > **Mauricio** | *17 March 2025* | Information Services | Recommendation rating: 0.0/10 > > **Pros**: Absolutely nothing at all, it's just a toy company full of kids who know nothing about real business and how their bad decisions affect business. > > **Cons**: Unstable and lack of features, really bad support, completely useless service > > If I could give zero stars, I would. This company is a complete disaster, and their support team is absolutely useless. Constant downtime, unreliable service, and when you actually need help, they ignore your requests or give you generic, unhelpful responses. We repeatedly asked for access to a backup of our critical data, and they failed to provide it. Every time their system went down (which happened way too often), our entire business was paralyzed with no way to retrieve important information. Instead of actually helping, they just gave us excuses. The lack of professionalism and responsibility is shocking. If you value your business, your data, and your sanity, do not waste your time or money on this service. They are irresponsible, their support is useless, and their service is a joke. We ultimately had no choice but to leave, and I will make sure to warn others on every platform possible. Stay away at all costs\! ----- ### "Imperfect like everyone else, but solid for MRR-Heave MSPs" — 4.0/5 > **David** | *27 June 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: It's unified, which is where I came from. It has many features that we use, and the number one reason is that I could do ACH with Stripe. My former platform never allowed that, they force you into Worldpay. It also has a fairly updated, while quirky, interface. > > **Cons**: I don't love the chat-only support model. It can be fairly asynchronous, meaning if we don't fix the issue on chat, it might be a few days before we fix it or it might even fall by the wayside. The AI component is a bit overhyped, and that we have to pay extra for AI credits isn't great. I also don't like that I can't have a license for my Business Administrator that is just PSA. > > Overall it has been good. If you are savvy in systems, and not afraid of live chat support (AI first, however) or clearing browser cookies, SuperOps is a solid choice. It has also trained me to be better at business than I was on the old platform. ----- ### "Wolf Pack IT & SuperOps.AI" — 5.0/5 > **Deepa** | *6 May 2025* | Information Services | Recommendation rating: 10.0/10 > > **Pros**: Easy to use and navigate. Is fast and efficient. Support is fantastic. Branded with our logos \& colours. Great pricing. > > **Cons**: Since our onboarding we have not seen any cons in our day to day use of the product. Just works as described. > > From initial conversations to onboarding was amazing. AM was great and support is fantastic. Any problems, can raise a query via the live chat and go from there. Since moving over, has been great. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/323698/superops-ai?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/323698/superops-ai) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data