Beyonk

Pros

Before Beyonk I was manually processing each event order or resorting to clunky buttons but now I can make life so much easier and set up an event and let Beyonk do everything seamlessly on my website. From event preview pages to Check out. All taken care of.

Cons

I am lucky that I know a bit about iframe codes and wordpress so could be a learning curve for some. That being said you get an account manager always on hand to help all the way.

Pros

User-friendly and easy to understand, making setup and navigation simple.
Efficient dashboard reporting features allow for quick overviews and insights at a glance.
Regularly updated with new features, continuously enhancing functionality.
Saves time and reduces workload when setting up experiences and events.
Reliable system with responsive support and a dedicated account manager.

Cons

Reports could be more detailed to provide deeper insights.
Manual creation of gift vouchers through the platform would be a valuable addition.

Alternatives Considered

FareHarbor

Reasons for Choosing Beyonk

The system did not suit our business, event /product creation took too much time to set up.

Switched From

Future Ticketing

Reasons for Switching to Beyonk

Beyonk account and dashboard overview had me at early stage, looked straightforward and easy to use.

Pros

It is a nice-looking platform, and the people are nice.

Cons

The absolute worst booking experience ever. Not once, but twice they double booked my tours. I had to call the customers and explain they did not have a booked tour even though they had a confirmation. After the first time, I was told it was fixed. Then it happened again. Moving away from Beyonk as fast as I can.

Pros

It is a low cost solution for small businesses, their customer service is excellent with regular calls to check up on how we are finding the system and also to take ideas for improvements. Although they don't have all the features yet they are committed to increasing their offerings, I feel my suggestions are genuinely considered and used to make improvements. They are very happy to help with any issues I have, with many articles and a support line making it easy to figure out what I want to do. I have a dedicated account manager as well who understands our business and checks in regularly, it makes it very easy to use the system and keep up to date with new features.

Cons

As they are still growing they don't have every functionality just yet, but they are committed to improving their offerings

Alternatives Considered

Eventbrite

Reasons for Switching to Beyonk

Price was key for us as a small business, the others weren't comparable on price, the ease of use and integration with our existing website was also key.

Pros

Overall, the program is streamlined and easy to use. As well, staff are very responsive. Our particular staff member is Sal Salem, and he has been very helpful when needed!

Cons

I did not like setting up the scheduling for our experiences at first, but the program has become more streamlined since we first partnered with Beyonk.

Alternatives Considered

FareHarbor

Reasons for Choosing Beyonk

Beyonk is cheaper, more responsive, easier to use, and is more intended for Museum ticketing than Peek.

Switched From

Peek Pro

Reasons for Switching to Beyonk

Price, staff approachability, ease of use

Pros

Easy of use, great support from [sensitive content hidden] and love that Beyonk is constantly evolving

Cons

Nothing negative to report, we are very impressed

Pros

Booking forms look great, platform works well, staff and Support teams all very responsive and friendly.

Cons

Unable to see how many ‘places’ remaining for children vs adults separately, as they are grouped into one ‘spaces available’ so for customers booking, they do not know how many places are available for both adults and children.

Alternatives Considered

Squarespace

Reasons for Switching to Beyonk

Integration with Epos now Customer service Look of forms

Pros

Ease of use. Clear menus. Helpful staff.

Cons

So far I like it. Nothing standing out at the moment.

Alternatives Considered

FareHarbor

Reasons for Choosing Beyonk

Out dated user experience. Beyonk seams like a good user experience with inaugurated payment options.

Switched From

Checkfront

Reasons for Switching to Beyonk

They were much too expensive. Too much cost to pass to customer.

Pros

How easy and user friendly it is for user and customer

Cons

Not a lot to dislike! can't think of anything

Alternatives Considered

Bookwhen

Reasons for Choosing Beyonk

Lots of issues with them - system not up to scratch

Reasons for Switching to Beyonk

user friendly - lots of opportunities to upsell and grow business

Pros

Easy to set up and use. Friendly staff who are always happy to help.

Cons

The reporting side wasn't really set up for out type of events, we found it difficult to get the information we wanted.

Pros

Honestly [sensitive content hidden]. She was so helpful, calm, informative and knowledgeable and nothing was too much trouble for her. I would recommend purely because of as her!

Cons

Nothing, it’s great! [sensitive content hidden] took the stress out of everything

Pros

Beyonk is super easy to use and is a lot cheaper than the other ticketing platform that we have used previously. Customer service is great and there’s always helping hand if you need

Cons

There was nothing to not like about the platform.

Pros

I am very satisfied with Beyonk, especially appreciating the absence of initial costs to get started, which is a significant advantage over other providers. The fees are minimal in comparison, making it economically appealing. The system itself is user-friendly and straightforward to operate, which I highly value. I would definitely recommend Beyonk to others. Additionally, their fairness in fee structure is commendable; they don't charge exorbitant percentages like some comparable services. This allows us to keep our prices low and reasonable for our customers, maintaining a rational cost structure. Overall, Beyonk stands out as a fair and efficient service provider.
The customer service is perfect!!!

Cons

everything is good. I am very satisfied with beyonk

Pros

I find it very easy to use and it didn't take me much time to learn the various functions when adding an event. The support is fantastic, they are always very quick to respond to emails and have taken on board some suggestions to make it better for us.

Cons

There were some slight issues with the tags in that people couldn't filter them to find certain events, however, this has been dealt with and our website now looks much better and easier for customers to find what they are looking for.

Pros

Using the Beyonk system greatly reduces the workload. No need to check availability, everything is automatic and completely in the hands of our clients. Products can be edited, added, removed, and tailor made to suit our requirements. The calendar integration provides the means to monitor expperiences and resources at a glance.

Cons

Unfortunately, there is a time delay between and experience being booked and the booking integrating with our calendar. It appears the system needs 24 hours to up-date all the inputs.

Pros

The system is easy to use from the back end, and we have had feedback from our customers that they find the system easy to use from the front end. The customer service is also great, we have always found the Beyonk team contactable and quick to help.

Cons

It is great (and vital) for us that we can add bookings from the back end, manually, however when adding a booking manually the system does not recognise a resource is used. It is only when bookings are made from the front end (an online booking) that a resource is recognised as being used it would be great if the system could recognise the use of a resource when a manual booking is made.

Pros

With our inexperience in the field we wanted to find a company that would provide us with full support. Beyonk and the team have been with us since day one and always provided a friendly and efficient service.

Cons

They probably aren't the cheapest on the market however, they are very easy to work with and able to overcome any issues we've had along the way.

Pros

Ease of use, user friendly, multiple products, modern and convenient to check guests in

Cons

Wish we could have events were there was a maximum capacity but this was shared been some or all ticket types

Pros

Makes our booking system look professional and easy to use for the customer.

Cons

Have problems creating schedules which I believe is being made simpler

Pros

It is very simple to use, and any issues that may have occurred are dealt with quickly and efficiently by their support team.

Cons

Our bespoke system had a grouping function that cannot be replicated by Beyonk or any other ticketing company.

Pros

Beyonk has been very easy and painless to use. We have had a lot of support from the members of Beyonks team. They are always willing to help with any questions we have and things just work.

Cons

The only thing I haven't had a great experience with has been the reporting. They aren't terrible, but I would like some more customization with them.

Pros

Very easy to use and Emma was extremely helpful and patient.

Cons

I had no issues at all and the help I was given was fabulous

Pros

Switching to beyonk has made the admin side of creating tickets/events bookable on our website so much easier and user friendly. The support you receive from the team is exceptional

Cons

The reporting features in my opinion could do with some changes to make it more useful to us as a business. However beyonk are always looking to improve and happy to look at suggestions

Pros

Beyonk's customer service is great, personable and always there when you need them, which was really important for us. [sensitive content hidden] have both been brilliant, both playing big parts in supporting us from going from no bookings, to a booking system seamlessly!

Cons

It takes a bit of time to understand the system, which is natural with any new system.

Pros

ease of use once things are set up. very easy to communicate with clients

Cons

setup process a little long. not really Beyonk's fault but setup interrupted by my primary contacts jury duty