--- description: Review of Arena Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Arena | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Blog Software](/directory/4732/blog/software) > [Arena](/software/321865/Arena) # Arena Canonical: https://www.softwareadvice.co.nz/software/321865/Arena Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/321865/Arena?page=2) > Arena provides tools for companies and institutions to increase their audience engagement, allowing them to offer excellent digital experiences on a proprietary platform. Arena Live Chat is a product that allows you to create live chat rooms for any event, enabling users to discuss and talk about your content. Your group chat is displayed wherever you choose, and you can customize it to match your website design. Arena Live Chat can be used for content portals, broadcasting and news media, video streaming, eCommerce and marketplaces, financial institutions, educational institutions, sports organizations, virtual events, gaming, and social and digital communities. Arena is a Live Blog, Live Chat, and social media monitoring platform. By providing real-time digital experiences to the audience, your company can reach more people, start conversations, and improve branding, which increases business revenue. With a platform for live blogging, chat rooms, and social monitoring, you’ll create powerful live experiences for users and take back control of the interaction with your audience. This way, visitors and users will spend more time with your content and your brand. This will helps improve your website metrics, increase traffic and conversion, and earn revenue from your website. Arena helps you engage your audience without relying only on social media. Arena’s platform enables you to leverage content, chat rooms, and live interactions to quickly and easily create powerful live experiences for your audience and customers. Create live chat rooms for any event, allowing users to discuss and talk about your content. Your group chat is displayed wherever you choose, and you can customize it to match your website design. Arena Live Blog lets you cover events and news in real-time by creating a timeline to share with your audience. Live Blog is easy to set up and works on any website, no need to ask IT for help. Arena Content Wall help monitor social content in real-time and share everything you want with your audience. With Arena, you can search and find the best user-generated content on social media by searching for hashtags, keywords, accounts, and more. Arena’s platform supports various device types, from desktop to mobile, including Google AMP. The control panel supports 17 languages, expanding to more languages. > > Verdict: Rated **4.5/5** by 22 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 22 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Arena - **Founded**: 2016 ## Commercial Context - **Starting Price**: US$349.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Arena is offered across three pricing plans, outlined below. A discount is given for annual commitments Basic: Available for free Professional: $99 per month and $79 per month billed annually Business: $249 per month $199 per month billed annually Enterprise: Contact Arena for pricing details. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) - **Supported Languages**: Arabic, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese - **Available Countries**: Argentina, Australia, Belgium, Brazil, Canada, Colombia, Denmark, Finland, France, Germany, Hong Kong SAR China, India, Netherlands, Norway, Peru, South Africa, Spain, Sweden, Switzerland, Thailand and 3 more ## Features - @mentions - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - App Notifications - Audience Analytics - Audience Engagement - Audience Targeting - Automated Publishing - Automated Scheduling - Behaviour Tracking - Behavioural Analytics - Chat Transcript - Chat/Messaging - Chatbot - Communication Management - Contact Database - Content Creation - Content Library ## Integrations (1 total) - WordPress ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Blog Software](https://www.softwareadvice.co.nz/directory/4732/blog/software) ## Related Categories - [Blog Software](https://www.softwareadvice.co.nz/directory/4732/blog/software) - [Customer Engagement Software](https://www.softwareadvice.co.nz/directory/508/customer-engagement/software) - [Customer Data Platforms (CDP)](https://www.softwareadvice.co.nz/directory/4718/customer-data-platform/software) - [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software) - [Social Media Marketing Tools](https://www.softwareadvice.co.nz/directory/3905/social-media-marketing/software) ## Alternatives 1. [Viber](https://www.softwareadvice.co.nz/software/146449/viber) — 4.4/5 (4058 reviews) 2. [Text Request](https://www.softwareadvice.co.nz/software/306855/text-request) — 4.6/5 (1193 reviews) 3. [Slack](https://www.softwareadvice.co.nz/software/154669/slack) — 4.7/5 (24046 reviews) 4. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1753 reviews) 5. [LiveChat](https://www.softwareadvice.co.nz/software/27068/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "Arena Best in Market for Live Chat" — 5.0/5 > **Verified Reviewer** | *23 September 2021* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: How easy it is to use and that it solves my live chat problem with an easy to create embed. > > **Cons**: There are a lot of changes to the features on my pricing package and many times Arena changes these without notification. That can be frustrating when we're live-streaming events only to find out we have to make adjustments. ----- ### "Arena Chat for Online Events" — 5.0/5 > **Brooks** | *29 July 2021* | Nonprofit Organisation Management | Recommendation rating: 9.0/10 > > **Pros**: Arena allows us to inexpensively engage with our audience in a personal way. It offers more functionality than most platforms (like link sharing, emojis, and gifs) but at a more affordable price point than typical. > > **Cons**: The biggest drawback is that the analytics are essentially set up on a per-event basis. That is great for short, large events. However, with 5-6 small events each week, the analytics aren't structured to be able to easily see the engagement for each one. > > We have seen increased engagement through Arena Chat, which is largely thanks to the help of their support team that always jumps in quickly to help meet our needs. ----- ### "Good product for some but not for everyone" — 3.0/5 > **Andy** | *2 February 2025* | Recreational Facilities & Services | Recommendation rating: 9.0/10 > > **Pros**: Arena was a great software for our church initially. It worked well to keep our database and finances in order. > > **Cons**: Arena was a great software for our church initially but got to laborious and out of date. We still use the financial side of it but have switched away from the database part. They kept adding things to it and it was out of date. ----- ### "Arena" — 4.0/5 > **Kit Joy** | *15 February 2022* | Construction | Recommendation rating: 8.0/10 > > **Pros**: The ease of use of the Chat, Q\&A and poll. The nice layout. Being able to customise the colours and logo. Being able to give emoticons to each chat message. Being able to upvote questions. Being able to use GIFs. > > **Cons**: The Q\&A and polling icons are too small to be noticed (for older people). The admin page set-up is messy and complicated about what's where. Even after the event was over we still had trouble remembering how to access the specific settings page we needed to go to. > > Overall it delivered what was needed for us - chat, Q\&A, polling and we have a great time engaging with our live stream participants. ----- ### "Excellent chat service for your site" — 5.0/5 > **Brent** | *29 July 2021* | Events Services | Recommendation rating: 9.0/10 > > **Pros**: Arena has a sleep look and feel for chat, seemlessly integrating with a webpage or serving as a pop up widget. The chat itself is robust with gifs, reporting, deleting, emojis, replies, liking messages and more > > **Cons**: The direct message functionality is not useful, as we use chats on different sites, but users can see moderators from completely different environments > > Offering real time chat boxes for sessions, events, and virtual booths in our online trade shows ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/321865/Arena?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/321865/Arena) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data