--- description: Review of pulseM Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: pulseM | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Feedback and Reviews Management Software](/directory/4285/review-management/software) > [pulseM](/software/321338/pulsem) # pulseM Canonical: https://www.softwareadvice.co.nz/software/321338/pulsem Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/321338/pulsem?page=2) > pulseM is a reputation management software designed to help businesses handle and analyze customer service interactions. The platform enables managers to share details regarding upcoming appointments with customers via automated text messages. Administrators can request and collect feedback from clients across various social networking channels on a unified interface. pulseM allows teams to connect with website visitors via live chat functionality and automatically send service reminders. Additionally, supervisors can send technicians’ profiles including photos, videos, biographical information and more to clients. pulseM lets stakeholders manage competitor review analysis, teams, gamification and rank tracking on a centralized dashboard. Pricing is available on request and support is extended via phone, chat, email, knowledge base and an online contact form. > > Verdict: Rated **4.5/5** by 63 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 63 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: pulseM - **Location**: Dallas, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$99.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: 1 technician: $99/mo - Up to 3 technicians: $249/mo - Up to 7 technicians: $399/mo - Up to 15 technicians - $799/mo - Up to $30 technicians: $899/mo - 30+ technicians: Quote \*Plus a one-time setup fee - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Chat/Messaging - Complaint Monitoring - Customer Experience Management - Customer Journey Mapping - Customisable Branding - Customisable Reports - Customisable Templates - Customizable Fields - Dashboard - Data Import/Export - Data Visualisation - Engagement Tracking - Feedback Management - Keyword Tracking - Monitoring ## Integrations (6 total) - AccuLynx - FieldEdge - Housecall Pro - JobNimbus - ServiceTitan - SuccessWare ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Feedback and Reviews Management Software](https://www.softwareadvice.co.nz/directory/4285/review-management/software) ## Related Categories - [Feedback and Reviews Management Software](https://www.softwareadvice.co.nz/directory/4285/review-management/software) - [Customer Satisfaction Software](https://www.softwareadvice.co.nz/directory/4627/customer-satisfaction/software) - [Customer Experience Software](https://www.softwareadvice.co.nz/directory/4574/customer-experience/software) - [Reputation Management Software](https://www.softwareadvice.co.nz/directory/4509/reputation-management/software) ## Alternatives 1. [Trustpilot](https://www.softwareadvice.co.nz/software/364802/trustpilot) — 4.5/5 (1204 reviews) 2. [Birdeye](https://www.softwareadvice.co.nz/software/86768/birdeye) — 4.7/5 (704 reviews) 3. [rater8](https://www.softwareadvice.co.nz/software/313432/rater8) — 5.0/5 (182 reviews) 4. [TrueReview](https://www.softwareadvice.co.nz/software/193489/truereview) — 5.0/5 (152 reviews) 5. [Brand24](https://www.softwareadvice.co.nz/software/24347/brand24) — 4.7/5 (254 reviews) ## Reviews ### "Customer Contact & reviews made super simple. Period." — 5.0/5 > **Renee** | *21 September 2021* | Construction | Recommendation rating: 10.0/10 > > **Pros**: This software allows us the ability to set parameters \& forget it if we want. Or change it. It notifies our customers as a reminder of their scheduled appointment. It asks for the review \& makes it super simple for the customer. Then we have all of the information that's been gathered to improve our customer service. > > **Cons**: I would like the ability to turn off the notification manually for each customer instead of the way it is now that if we have a phone number listed, they will get notified > > From sign up to onboarding to questions to integration, it has been simple \& easy ----- ### "Love PulseM\!" — 5.0/5 > **angela** | *22 September 2021* | Construction | Recommendation rating: 10.0/10 > > **Pros**: We love that our customers can have real time notifications. Our teams love to see their ratings. The whole program makes it easy to manage positive and negative reviews. > > **Cons**: I wish that it was integrated with our dispatching software and provided a tracking so the customer could watch our techs arrive to their home. > > Overall, we have had a great experience with PulseM. If we have ever had any issues, they were prompt to help and respond. We love the charts that they provide for our teams so they can see their rankings. ----- ### "A good product for those who just want to know what others think of them." — 2.0/5 > **Ryan** | *20 September 2021* | Construction | Recommendation rating: 2.0/10 > > **Pros**: PulseM is relatively easy to use and to integrate with your web site. > > **Cons**: We are seeking a solution that will push customers to recognized review platforms such as Google and Facebook. PulseM seems to strongly favor their own platform and most customers enter reviews on PulseM instead of other more recognizable platforms. > > PulseM helps me to recognize service trends. ----- ### "PulseM" — 4.0/5 > **Bonnie** | *17 September 2021* | Construction | Recommendation rating: 8.0/10 > > **Pros**: We use the bios and pulse checks daily - they're easy to use, but our users find themselves clicking around to find the page to send them to customers. We always go to dispatching first because it makes the most sense, but it's under operations. I like the weekly summation reports. I have notifications set up so I only get the negative feedback, which is fine. > > **Cons**: We use the bios and pulse checks daily - they're easy to use, but our users find themselves clicking around to find the page to send them to customers. We always go to dispatching first because it makes the most sense, but it's under operations. I would like to be able to post the reviews that have no comments to our google account, but that isn't possible at this time. > > We get more reviews and it helps boost our google rating. We are happy with it overall. ----- ### "PulseM - Single Best Tool for Review Managment" — 5.0/5 > **Chance** | *27 September 2021* | Construction | Recommendation rating: 8.0/10 > > **Pros**: The features of the review management is worth its weight in gold for service companies like that use a great base of review to help generate more business as well as retain current customers. The ability to curtail negative reviews and the ability to make corrective action if a customer was not pleased with our service has been of the single greatest tools in my arsenal as an operations manager to help with client retention. > > **Cons**: None or hardly any cons to speak of. Has been nothing but a positive experience for us since our launch. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/321338/pulsem?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/321338/pulsem) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data