About Pipedrive












Pipedrive pricing
Pipedrive does not have a free version but does offer a free trial. Pipedrive paid version starts at US$14.00/month.
Alternatives to Pipedrive
Pipedrive Reviews
Feature rating
All Pipedrive Reviews

- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Great for efficiency & simplicity
I’m really pleased with the improved efficiency we’ve achieved by switching to Pipedrive and I can’t see us moving away anytime soon.
Pros
It’s incredibly easy to move data from your old CRM and set up your pipelines. Even easier to manage opportunities at every stage. The alerts, activities and send from Pipedrive features are great for keeping organised and the forecasting function is decent too.
Cons
It is geared around the sales process/kanban view so can be a little limiting when using it as a hybrid marketing & sales CRM. The insights dashboard building area is good but it doesn’t allow you to create bespoke charts/tables for every possible data point (fair enough for the price point).
Reasons for Choosing Pipedrive
I inherited Insightly from a previous employee and it was a bit of a mess; we needed to simplify the sales process and get a much clearer view of our pipeline and marketing/contact data. Pipedrive was the obvious choice.Switched From
InsightlyReasons for Switching to Pipedrive
Price, simplicity of setup and wide range of easy-to-implement integrations were the main standout benefits of Pipedrive.Response from Pipedrive
Jamie, thank you for sharing so meaningful insights and feedback!

- Industry: Fund-Raising
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Pipedrive Drives Positive CRM Experience
The support team via the chat service has been of great assistance. The thoroughness of the data one can compile for a sales prospect is very good.
Pros
The calendar integrations with Google and Microsoft365. Ability to create templates for emailing.
Cons
There is a reasonably steep learning curve, although the support website and the chat services are beneficial.
Reasons for Switching to Pipedrive
Pricing and some familiarity with the product from a prior experience.Response from Pipedrive
Thank you for your feedback!
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Fulfills my needs, 90% of everything is there and Works Great
Very easy to get going with the must have features.
Pros
Does everything I need without having to do massive amounts of configurations.
Great UI/UX, Fast and intuitive.
Data can be in easily managed in bulk and exported and imported back in.
Automation Tools and Integrations with Make.com, Zapier are relatively easy to setup
Smart Documents, great inclusion considering the alternatives out there are priced so high.
Email Integration is pretty solid, if you team are able to be transparent adds a lot of clarity to deals/organisations.
Cons
Missing some customisation features which could help with business rules you want your users to follow or understand.
Not all data is easily accessed via API or Excel.
Price, Product models to simplistic for my particular use cases.
Reasons for Choosing Pipedrive
Slow, Poor UI, Required much more configuration to get the basics.Switched From
Salesforce Sales CloudReasons for Switching to Pipedrive
Easy of use, Price, Feature set and IntergrationsResponse from Pipedrive
Hello Calum,
We appreciate your feedback!
Best regards,
Pipedrive Team
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Pipedrive can't compete with some bigger vendors
I only used pipedrive for about a year. I feel like I could have gotten the same amount of value out of a spreadsheet.
Pros
It has a super easy user interface. Not a whole lot of features needed to use it for pipeline management.
Cons
A lot more stripped down contact management tool than some of the other major players.
Response from Pipedrive
Hello Alec,
We appreciate you taking the time to share your thoughts.
Pipedrive is designed to be a simple yet powerful tool for managing pipelines, and it’s tailored for teams that value efficiency and ease of use. We’re always working on adding new features and improvements to better meet the needs of our users.
We value your input on the contact management aspect and will certainly keep it in mind as we enhance our offering.
If you ever decide to revisit Pipedrive, we’d be happy to show you the latest updates and discuss how we can better support your workflow.
Thanks again, and we wish you success with your business tools!
Best regards,
Pipedrive Team
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
CRM Built for Long Term Use
A definitely leap in use cases from the previous CRM I was using. Being able to integrate with my Google Calendar for tasks/events, and entering in a number of custom fields that I can filter by is very useful.
Pros
There are many ways to customize and complete tasks that can be set for each user. I can grow with the service, upgrading to higher tiers for more tools.
Cons
All the customization can make it difficult to decide how to best implement the services across the company. The base tier restricts the use of certain tools that would be extremely beneficial to a small start up, such as automated cadence emails.
Alternatives Considered
Salesforce Sales CloudReasons for Choosing Pipedrive
PipeDrive is a more robust CRM than LessAnnoying. It allows for much more customization and room for growth.Switched From
Less Annoying CRMReasons for Switching to Pipedrive
Salesforce is too complex for where my business is currently at. It would be too cumbersome to teach to a small business with tools that aren't necessary yet and not worth the price.Response from Pipedrive
Thank you for your feedback!
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Simplicity. Implementation on your own without a need for an implementation agency.
I was very happy with using Pipedrive, it didn't require a 'consulting agency' to implement it, I was able to implement in a 100+ software development company.
Pros
The simplicity. The UX and the UI. It's super easy to set up, even for a non-technical person.
Cons
Reporting seemed to be pretty limited in what you are able to do. Some of the metrics you can only view in "this month" mode, and not everything you can see in a timeline to track it over time.
Reasons for Choosing Pipedrive
The switch was from the Free plan of HubSpot. The first paid tier had 5–10 seats included, while I only needed 3, so it didn't make sense to upgrade. So, we switched to Pipedrive.Switched From
HubSpot CRMReasons for Switching to Pipedrive
The best UI and UX. It didn't feel that overwhelmed with all the features and stuff.Response from Pipedrive
Thank you for your feedback!
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Good CRM for SMB’s
Overall a decent CRM for tracking leads through a pipeline.
Pros
Simple to use CRM system, suited to SMB’s. Decent reporting and analytics and good workflows.
Cons
Quite limited in terms of customisation. Emails inside the platform weren’t great.
Response from Pipedrive
Hello, Mark.
Thank you for sharing your feedback! We're happy to hear that you find our CRM easy to use and helpful.
We appreciate your thoughts on customization and emails within the platform. If you have any specific challenges or suggestions, please feel free to reach out to our support.
Best regards,
Pipedrive Team
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
My experience with pipedrive
Pros
I love how integrated everything is - making our customer relationship management much more seamless!
Cons
Perhaps the interface can get a little facelift
Response from Pipedrive
Hello Eudoria,
We appreciate your feedback!
Please don't hesitate to reach out if you'd like to discuss how we can improve the interface.
Best regards,
Pipedrive Team
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
My feedback on Pipedrive
Pipedrive is a simple and efficient CRM. I appreciated its ease of use.
Pros
I like the visual clarity of Pipedrive. Deal tracking is simple, and the mobile app is very convenient.
Cons
I wish there were more options for customizing reports. Email integration could be improved.
Response from Pipedrive
Hello, Ana.
We’re thrilled to hear that you find Pipedrive easy to use!
We appreciate your feedback on customizing reports and our Email Sync feature. Please don't hesitate to reach out if you'd like to discuss this further.
We appreciate your support and hopefully we can make Pipedrive better for you in the future!
Kind regards,
The Pipedrive Team
- Industry: 2128
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Pipedrive is so so
I wasn't very pleased with it. The lagging
Pros
It was ok, it was easy to operate and understand
Cons
Lagged sometimes if Internet was having issues
Response from Pipedrive
Hello, Kenneta.
Thank you for your feedback!
We’re glad to hear that you found Pipedrive easy to operate and understand.
We’re sorry to hear about the lagging issues you experienced. If you continue to face any issues or have additional concerns, please don’t hesitate to reach out to our Support.
Kind regards,
The Pipedrive Team
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Pipedrive works well for Customer and Sales management.
Very good program and I recommend to manage the Sales process. It is ideal to manage the stages of Lead generation and managing the process. You can not lose Leads and prospects.
Pros
The Comprehensive Visuals and Presentations.
Cons
It requires some experience to create the process properly, is a bit difficult to create all the "funnels"
Response from Pipedrive
Daniel, thank you for sharing your experience with Pipedrive!
Let us know if you need any help!
- Industry: Financial Services
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Pipedrive - well oiled but fewer features than others
My experience with Pipedrive was always very good.
Pros
Everything just works well. Well developed software. Good user interface.
Cons
Not all the features I needed and cost was a bit more than other options.
Alternatives Considered
HubSpot Marketing HubReasons for Choosing Pipedrive
Much easier to use. Intuitive. Lower cost than Salesforce.Switched From
Salesforce Sales CloudReasons for Switching to Pipedrive
Great usability and easy to use on a daily basis.- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Pipedrive gives a good capabilities for a CRM with great integration.
In my opinion, it's fantastic. Since I'm working in IT and sales, Pipedrive is a very powerful CRM for business with easy access for users. I used both HubSpot and Pipedrive recently, I prefer the way Pipedrive does this, I feel more productive.
Pros
Pipedrive is very straightforward to use, the Pipedrive automation is the best it helps me automate my flow. When we started using it we loved it because it had fewer features than most competitors, but the features it had worked better.
Cons
Limited filters- As comparison with other systems in market.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Solid Entry for CRM Market
Pipedrive has been a staple for our Business Development Team as we've expanded rapidly over the last few years. As we've built it out for our team's workflows, we've created a solid systems for maintaining prospect records and increasing efficiency of our team.
Pros
The ease of use for a user new to a CRM has been great for our growing team. The ability to have people share prospects and notes with each other has helped our team learn from one another as well.
Cons
Some of the integrations with external software can be a bit clunky. We've run a few zapier integrations and direct api integrations with other tools in our tech stack to build up our experience on the platform.
Response from Pipedrive
Thank you for your feedback!
- Industry: Biotechnology
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
ENDLESS Possibilities and Knowledge at Your Fingertips
Amazing! The amount of capabilities that Pipedrive has is absolutely astounding - you can have every detail about a lead, deal, organization, client, and more in there, and the possibilities are endless. No joke, you could pull up a lead and know their eye color, favorite food, where you met them, and even input a note detailing an important detail in your conversation with them, that you can drop into your next conversation. You log in activities like phone calls, emails, texts, and more, and it syncs easily with your inbox so that is all automated and literally everything is logged for reference. In theory, this program can fix employee turnover training times - new employees just have to open up a lead, and every and any detail they need to know is there for reference, from the last employee that handled that account.
Pros
I love the amount of details you can input into this program. We need to have lots of different notes and details and variables for our business, like leads versus deals, and then for each contact we need to know where we got that client, why, what organization they are a part of, the organization's address, phone number, and the individuals addresses/phone, plus we are able to add activities, notes, whether the lead is cold, warm, hot, etc. The organization and details are endless, and it's incredibly helpful - this is truly how you educate an entire organization on every detail needed to know of a lead or client.
Cons
It is admittedly a bit hard to learn - it's very user-friendly, but because of how many capabilities and opportunities that Pipedrive has, it takes a bit to learn all the ins and outs.
Response from Pipedrive
Thank you for your feedback!
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Pipedrive user experience
I use pipedrive from a client onboarding point of view. This means I need to follow up with potental leads as they progress through the sales pipeline which eventuates with them being a customer. The ultimate goal is to have them onboarded as a customer. I like the fact that every correspondence is tracked including outlook emails. This means anyone associated with the client can visit one central point in Pipedrive and get a clear visibility of the status of the project.
Pros
Ease of use ......... Easy to progress names from Lead to Customer
Cons
Nothing from a sales point of view It gives clear visibility of the status of the client .
Response from Pipedrive
Hello, Peter,
Thank you for your feedback!
We’re glad Pipedrive is helping you manage client progress and track correspondence effectively. We appreciate your insights and are always working to improve the experience.
If you need any assistance, feel free to reach out.
Kind regards,
Pipedrive Team
- Industry: Publishing
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
My experience with Pipedrive
Pros
It has helped us solve the problem of disorganized sales processes by providing clear and structured way to manage our deals and leads.
Also it has improved customer relationship management.
Cons
It is easy to navigate and user friendly nothing that i dislike towards it.
Response from Pipedrive
Thank you for your feedback!

- Industry: Program Development
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Streamlines Sales Processes
Overall, it simplifies managing sales leads and pipelines, making it easier to focus on closing deals rather than admin tasks.
Pros
I was able to easily track deals by moving them through different stages on the pipeline, which helped me close sales faster.
Cons
Customization options for reports are limited.
Response from Pipedrive
Hello, Ava,
Thank you for your feedback!
We’re glad Pipedrive has helped streamline your sales process and close deals faster. We appreciate your suggestion on report customization and will keep that in mind for future updates.
If you need any assistance, feel free to reach out!
Best regards,
Pipedrive Team
- Industry: Financial Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
It's good, but it needs work
Neutral, there's some really good functionality and additional extensions you can bolt on. They're also not as pushy as Hubspot. But not having a phone number to call when the system goes down is bad.
Pros
Reporting functionality seems better than HubSpot.
Cons
Support when they're having server issues, which is all too often.
Response from Pipedrive
Nathan, thank you very much for your feedback!
We will make sure to forward it to our dedicated teams.
- Industry: Automotive
- Company size: 201–500 Employees
- Used Daily for 1-5 months
-
Review Source
Pipedrive Review
Pros
Pipedrive is simple to use and doesn't require extensive reading to grasp how it works. They offer some wonderful tutorials to aid with anything that may arise. It's an excellent tool for anyone looking for something easy to use and inexpensive. The tools allow our small team to keep track of emails, leads, and lead stages all from a single dashboard. Pipedrive is designed specifically for sales professionals. The management reporting tools are there and improving every quarter, but Pipedrive stands out for its ease of use for salespeople.
Cons
One disadvantage to using Pipedrive is that you have to pay extra to use some custom fields in the reports, and the fee can be rather high, especially if you want to unlock all of the features.
Response from Pipedrive
Thank you for your feedback!

- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Monthly for 6-12 months
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Review Source
Scripted service. Not customer friendly
After our original Administrator left the company, Pipedrive made it impossible for us to change the Administrator on our account, yet they continued to charge our credit card. Repeat attempts to get their assistance, to get them to stop charging us, were met with scripted responses explaining how they can't help me and the only way to resolve this was by getting our credit card company involved. After 10 months and an escalation to the CEO, CFO and COO, with a final "sorry, we can't help you", we figured out a way to stop them.
Pros
Absolutely nothing. We weren't able to use it for the past 10 months.
Cons
The service - from the top down;
Pipedrive needs to take a hard look at its service. There is no question that your approach is not a customer centric one. Instead, you implement policies, procedures, and scripted responses that work to ensure your staff and the company as a whole will not succeed in today's environment which requires both critical thinking and a common sense approach.
Response from Pipedrive
Roberta,
We appreciate your feedback. We are sorry to hear you had this experience with our Support Team, this is not what we expect at all when in contact with our Experts.
We can verify that you could find a solution with our dedicated department and would like to point out that to cancel a paid account, any admin of the account can do it by going to your Billing tab and selecting “cancel my subscription” at the bottom of the page. This action is only available to users with account settings access and due to security and privacy terms, we this action can only be taken by an admin.
We appreciate the feedback and will take into consideration for future improvements.
Let us know if there is anything we can help with!
https://support.pipedrive.com/en/article/how-can-i-cancel-my-paid-pipedrive-account

- Industry: Program Development
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Empowering Business Success: A Pipedrive
Pros
Pipedrive's intuitive interface, visual pipeline, and robust automation simplify lead management. Customization and insightful analytics enhance decision-making, boosting overall efficiency and results.
Cons
Pipedrive's pricing might be a bit steep for smaller businesses. Occasionally, advanced customization requires technical expertise. Some integrations could be more seamless.
Response from Pipedrive
Muhammad,
Thank yo very much for your feedback!
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Waste of time on a trial
Very negative. Was misled by their support claims and was never able to actually talk to a person after repeated attempts. Will be looking for another software.
Pros
Couldn't find a single pro to this software after using it for a couple hours.
Cons
Signed up for a trial as I was interested in switching away from Hubspot. However when I signed up for a trial I was hoping to speak with someone over live chat to answer a few questions. They promote the live chat throughout their site, however their live chat is completely fake. It's just a looping answer tree with an AI bot that does not allow you to speak to a real person. Spent 20 minutes trying different answers to see if I could actually speak with someone to answer my questions and had no luck.
Through this annoying AI bot I also tried to schedule a demo and was told I did not qualify for a demo. Lol, someone on a free trial who is interested in switching from a competitor doesn't qualify for a demo call? What a joke.
I have no interest in using a software that provides zero real time human support and lies that they do when it's just some annoying chat bot that can't answer a question.
Alternatives Considered
HubSpot CRMResponse from Pipedrive
Mark, thank you for your feedback.
We are sorry to hear you had this experience with our Support Team, this is not what we expect at all when in contact with our Experts. We will forward this case internally for verification.
Although we could not identify your contact with our team so we could investigate further, we would like to reassure you that our Support Team is here to help you 24/7 and we will be more than happy to help with any questions you might have.
- Industry: Apparel & Fashion
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
It is easy and effective
Pros
I like how it's so easy to set up. It offers a variety of analysis and reporting tools to help you gain insight into the sales process.
Cons
It can be quite expensive and slow to update. It will be even better if the onboarding feature improves.
Response from Pipedrive
Thank you for your feedback!
- Industry: Environmental Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
The best CRM software
I like the automation in lead generation thus translating to increased sales.
Pros
It simplifies complex sales tasks thus saving us a lot. It also helps us massively on lead generation and follow up.
Cons
I like everything about the software. I have not yet experienced any shortcomings with the software.