Pipedrive

4.5
Overall rating
Reviews

4.5
Overall rating
Reviews
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About Pipedrive

Pipedrive is a web-based Sales CRM and pipeline management solution that enables businesses to plan their sales activities and monitor deals. Built using activity-based selling methodology, Pipedrive streamlines every action involved in converting a potential deal into a successful sale. As a cloud-based application, the solution can be accessed from anywhere 24x7 using any web browser or dedicated mobile apps. Pipedrive provides sales personnel full visibility of different sales pipelines. A robust interface displays the progress stages for each deal with the complete details for next actionable items. The activity & goal feature allows users to track the pending activities in each pipeline. Pipedrive also offers custom sales reporting tools to monitor individual and team level targets, analyze sales data and generate visual reports. Pipedrive's mailing system seamlessly integrates with multiple email service providers including Outlook, Gmail and Yahoo. Users can send and receive emails from multiple accounts using their Pipedrive account. The solution also integrates with various leading CRM tools to transfer contact details, communication history and other information across applications. Apart from these, the solution also integrates with Google Maps, MailChimp, Trello and Zapier.
Pipedrive Software - Pipedrive manage sales pipeline
Pipedrive Software - Pipedrive add activities
Pipedrive Software - Pipedrive monitor sales performance
Pipedrive Software - Pipedrive generate sales insights
Pipedrive Software - Pipedrive manage email communications
Pipedrive Software - Pipedrive track individual deals
Pipedrive video
Pipedrive Software - Pipedrive manage sales pipeline - thumbnail
Pipedrive Software - Pipedrive add activities - thumbnail
Pipedrive Software - Pipedrive monitor sales performance - thumbnail
Pipedrive Software - Pipedrive generate sales insights - thumbnail
Pipedrive Software - Pipedrive manage email communications - thumbnail

Pipedrive pricing

Pipedrive does not have a free version but does offer a free trial. Pipedrive paid version starts at US$14.00/month.

Starting Price:
US$14.00/month
Free Version:
No
Free trial:
Yes

Alternatives to Pipedrive

Pipedrive Reviews

Feature rating

Value for Money
4.4
Functionality
4.3
Ease of Use
4.5
Customer Support
4.4
5 reviews of 2,949 View all reviews
Peter
Peter
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
0

5
Reviewed on 15/01/2020

Pipedrive - selected ahead of HubSport

Very happy so far with PipeDrive - agonised initially about using it because of weaker marketing automation features and 1000 email limit on emails, but still its quick and easy to use and less 'how do you do that' than any of the other five or so CRM's we experimented with.

Strongly recommend.

Pros

Well integrated CRM that works. Clear, easy-to-navigate from company to lead to deal.

Does not try to pretend to be a jack-of-all-trades. An excellent integrations universe provides options for superior specialist apps to provide improved functionality in that area of speciality. Looking at you Ontraport.

Pricing is reasonable:- we are paying £150 for three users. Not cheap - its on the edge of our own affordability, but not as expensive as the frankly ridiculous HubSpot pricing.

Nice free trial process and easy to start without nonsense of having to be sold to be some US-based rep for which I just do not have the time. Keap lost out to us here...

Cons

Maximum of 1 000 names on an email. Even as a small SaaS business we will be hitting this limit with six months. The work around is relatively simple: we have used MailChimp, for which there is a great integration in PipeDrive.

Using MailChimp means we do not need PipeDrive Professional (and MailChimp is cheaper than the extra cost of Professional over Advanced) but I would rather pay a bit more for an integrated solution.

Design is perhaps not as slick as HubSpot, but the ease of adding additional fields to contacts, jumping between companies and contacts is better.

Weak/no LinkedIn integration. Surely this must be the most important tool for B2B lead gen? Really should be more tightly integrated (e.g. add a lead directly from LinkedIn)

Reasons for Choosing Pipedrive

HubSpot is just too expensive. As a startup with just three sales people we just cannot justify close on £1000 a month for CRM and email functionality. I think HubSpot have drank the 'charge more' KoolAid and believe once you are trapped you will not escape. Pipedrive with suitable companion apps provide equivalent (or even superior) functionality to HubSpot at 20% of the price.

Switched From

HubSpot Sales Hub

Reasons for Switching to Pipedrive

Hubspot - price.. oooh that price. Ontraport - too much other stuff we will not use (what has a second rate ecommerce to do with a CRM...) SalesForce - old Keap - purchase process too complex Zoho - Jack of all trades master of none Freshsales - Jack of all trades master of none
Stely
Stely
  • Industry: Retail
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 8/08/2023

Very Useful Sales Tracking Software

In its capacity as a customer relationship management (CRM) system for our sales staff, it has proven to be rather effective. Although rather elementary, the lead assignment workflow automation is quite accessible and user-friendly.

Pros

Simple to navigate and modify to fit your needs. The majority of the description of features and abilities is written in straightforward English. Resources for understanding one's talents are readily available and simple to use. A thriving ecosystem for third-party app integration, allowing us to seamlessly bridge gaps between essential business tools (email, Teams, Zoom, etc.).

Cons

In all honesty, I can't think of much that I dislike about Pipedrive. Its interface may benefit from some modernization as it now appears somewhat dull and uninspiring. There is no more information.

Response from Pipedrive

Stely,
We truly appreciate the insights!
Keep an eye on our Pipedrive Community to follow the news.

Replied 19/09/2023
Daniel
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
4

4
Reviewed on 8/03/2024

Pipedrive works well for Customer and Sales management.

Very good program and I recommend to manage the Sales process. It is ideal to manage the stages of Lead generation and managing the process. You can not lose Leads and prospects.

Pros

The Comprehensive Visuals and Presentations.

Cons

It requires some experience to create the process properly, is a bit difficult to create all the "funnels"

Michael
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 21/03/2023

Pipedrive lost over 6 years' worth of my client notes and data

The good is not worth it if they fail at doing the one thing you need them to do... maintain my client data.

Pros

It was my CRM of choice to maintain my client notes until they lost my data, admitted it, but only offered to cover 50% of 1 year of service for the invaluable loss of 6 years of my data.

Cons

Pipedrive lost over 6 years' worth of my client notes 😡. This data included likes, dislikes, kids' and spouses' names, and all manner of information that are invaluable to business relationships. I have in writing from them that they are responsible, but they claim that as other functions were working, all they are willing to do is refund me HALF of one year's worth of my subscription. Being a CRM, I reminded them that their ONE job is to safeguard my clients' data. They'll likely delete this post, but I would like everyone to know how they safeguard your data and the lousy extent to which they will step up.Thank you for your time,An extremely displeased customer

Alternatives Considered

Salesforce Sales Cloud

Reasons for Switching to Pipedrive

My prior company used Pipedrive, so I was used to it.
Michael
  • Industry: Financial Services
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 7/02/2024

Pipedrive - well oiled but fewer features than others

My experience with Pipedrive was always very good.

Pros

Everything just works well. Well developed software. Good user interface.

Cons

Not all the features I needed and cost was a bit more than other options.

Alternatives Considered

HubSpot Marketing Hub

Reasons for Choosing Pipedrive

Much easier to use. Intuitive. Lower cost than Salesforce.

Switched From

Salesforce Sales Cloud

Reasons for Switching to Pipedrive

Great usability and easy to use on a daily basis.

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