---
description: Review of Clarity Connect Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Clarity Connect | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Call Monitoring Software](/directory/1811/monitoring/software) > [Clarity Connect](/software/320515/clarity-connect)

# Clarity Connect

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> Clarity Connect is a call center management solution suitable for concurrent users and for organizations across a variety of industries.


Clarity Connect is a contact center solution that runs on the Skype for business It helps users manage communications with customers, employees and business partners. The solution offers a web gateway add-on that provides real-time chat feature in any web browser. Live chats start on users’ public websites and are routed to agents using Skype for business.


The help desk assists users in generating reports in order to track results. It provides tools to employees to resolve their issues through desktop sharing or chat. This solution is integrated with Microsoft Dynamics which help users to route calls based on customer data, deliver customer details to agents and transfer data into customer records.


Clarity Connect is priced per user per month or per server and per concurrent session.
> 
> Verdict: Rated **3.7/5** by 9 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.7/5** | 9 Reviews |
| Ease of Use | 3.6/5 | Based on overall reviews |
| Customer Support | 3.7/5 | Based on overall reviews |
| Value for Money | 3.7/5 | Based on overall reviews |
| Features | 3.5/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: Perficient
- **Founded**: 1994

## Commercial Context

- **Starting Price**: US$80.00
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, United Kingdom, United States

## Features

- Alerts/Escalation
- Automatic Call Distribution
- CRM
- Call Centre Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Chat/Messaging
- Computer Telephony Integration
- Dashboard
- Email Management
- Employee Communities
- IVR
- Inbound Call Centre
- Live Chat

## Integrations (2 total)

- Meta for Business
- Salesforce Sales Cloud

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)

## Category

- [Call Monitoring Software](https://www.softwareadvice.co.nz/directory/1811/monitoring/software)

## Related Categories

- [Call Monitoring Software](https://www.softwareadvice.co.nz/directory/1811/monitoring/software)
- [Contact Centre Software](https://www.softwareadvice.co.nz/directory/4389/contact-center/software)
- [Call Centre Software](https://www.softwareadvice.co.nz/directory/4588/call-center/software)
- [Customer Communications Management Software](https://www.softwareadvice.co.nz/directory/4742/customer-communications-mngt/software)
- [Internal Communications Software](https://www.softwareadvice.co.nz/directory/4572/internal-communications/software)

## Alternatives

1. [Bitrix24](https://www.softwareadvice.co.nz/software/128326/bitrix24) — 4.2/5 (984 reviews)
2. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4072 reviews)
3. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1753 reviews)
4. [Zoho Desk](https://www.softwareadvice.co.nz/software/393877/zoho-desk) — 4.5/5 (2211 reviews)
5. [JustCall](https://www.softwareadvice.co.nz/software/75453/justcall) — 4.1/5 (223 reviews)

## Reviews

### "Very happy customer" — 5.0/5

> **Victor** | *1 December 2016* | Higher Education | Recommendation rating: 10.0/10
> 
> **Pros**: Native integration with Skype for Business. Support has been excellent and updates/fixes are quick.
> 
> **Cons**: Would like to see more new features roll out.
> 
> We moved to Clarity after having a bad experience with a previous contact center product and have been very happy from day one.

-----

### "Great Call Center Software" — 5.0/5

> **Fen** | *1 December 2016* | Computer Software | Recommendation rating: 10.0/10
> 
> Clarity Connect has been working very well for our multi-projects Help Desk Support. It is very easy to set up agentes, script, recording, call routing, and call queues.  The call recording and reports are very helpful to monitor and measure the call qualities.  We are very satisfied about its custom integration with our in-house IVR solution. Clarity Support is responsive and quick to resolve the issues. The areas that we think Clarity Connect can be better are reporting and more features to accomodate comprehensive call center needs.

-----

### "Great functionality but difficult to use" — 3.0/5

> **Verified Reviewer** | *12 May 2018* | Banking | Recommendation rating: 6.0/10
> 
> **Pros**: It is one stop shopping for project managers. It has everything from budgets to project tracking to Gantt charts.
> 
> **Cons**: I work for a midsize company and it probably has too much functionality for us. Specifically the Gantt chart is difficult to use unless you are tracking resources and their time.

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### "Documentation on Call Flow functions" — 4.0/5

> **Robert** | *5 December 2016* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Add on to Skype
> 
> The full documentation on all functions in the call flows and how to use them. I'm sure Clarity has smart functions we don't know about. The knowledge could open new opportunities and support existing deliveries in a better way.

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### "Great Product" — 5.0/5

> **Alberto** | *1 December 2016*
> 
> Works great and easy to setup/understand and use. The Dashboard has all the necessary metrics needed on a daily basis.

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/320515/clarity-connect)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/customer-communications-mngt/clarity-connect-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/320515/clarity-connect> |
| en-GB | <https://www.softwareadvice.co.uk/software/320515/clarity-connect> |
| en-IE | <https://www.softwareadvice.ie/software/320515/clarity-connect> |
| en-NZ | <https://www.softwareadvice.co.nz/software/320515/clarity-connect> |

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