Dendi LIS

Pros

The software is really easy, fast, and clean.

We were used to large systems like Epic, which are often difficult to use and are starting to show their age. We found their system to be much more intuitive than what we typically see.

If there was ever a problem, it was also very easy to get in contact with the Dendi team and get a resolution; they had very strong follow-up.

Cons

This is a fairly new ("cutting edge") product, so some people were resistant to change. Also, not every feature is as fleshed-out since it's so new.

Pros

There isn't just one thing, there are many great things. Great Staff and they are always upgrading the system. There are many automations within the system that make it so much easier to gather data.

Cons

It's not really a con but the length of time it takes to get a new feature added - I understand because there is a lot of coding that goes into the change. When you have an automation like this system does you really have to take your time when changes/upgrades are made. I know the dislike of supporting Account Reps but when it comes to our accounts, we dabble in everything so it would be nice to be able to sort accounts by Account Reps and Types of accounts - I know that is more Marketing but certain accounts do certain types of tests so if we have a warning or notice to that group of accounts that we need to get out it would be a nice feature to just send to those accounts rather than to accounts that it doesn't affect. I think also a note section that when a provider is submitting an order and they want to leave us a note with that order, that would be awesome.

Pros

Easier to use than current platform, Polytech.

Cons

Ease of system, quality control use, limit of certain options compared to Epic (obviously larger company).

Pros

Its easy to navigate, super easy to in-service and teach how to use and customer support are always helpful.

Cons

Minimal cons honestly. I would like to be able to make a field mandatory if I needed too that's honestly about it.

Pros

I like the ease of test ordering and the fact that our feedback is acknowledged and updates are performed regularly, outside of business hours.

Cons

The only thing I don't like about Dendi is that the forms are not exclusively keyboard navigatable. I prefer to Tab through menus and Dendi requires me to move my hand to my mouse frequently.

Pros

That is it very user friendly and easy to navigate.

Cons

I currently do not have any cons for the system.

Pros

It boosts our process of implementing new machine and test method. Helps a lot with validating and report

Cons

I don't have a bad thing to say about dendi.

Pros

I have worked for a couple different labs and used other software .Dendi is layed out much easier and more detailed . I love it !!!

Cons

I don't know of any reason to improve it

Pros

Upon being a new hire, I was worried that the portal might be difficult to learn. I had been employed at my previous job for almost 5 years and had grown fond of that labs portal. I was able to quicky learn and navigate through Dendi. All the information is easy to access.

Cons

Not being able to Batch print reports. You can do date to date but it will still have the previous results in the same batch.

Pros

What I liked the most about Dendi was how easy to was to use! The tabs make it very easy to access all of the information I need.

Cons

At times when trying to access I get a forbidden error. This is usually easily fixed by relogging in.

Pros

the ease of navigation and the Order List. The Order List is very useful in tracking samples, account volumes, etc...

Cons

The lack of sample tracking once it is placed in a batch.

Pros

Dendi LIS has greatly improved our molecular diagnostics lab with its seamless integration with reporting systems, user-friendly interface, and lab instruments integration. The efficient lab order management and comprehensive test panels streamline workflows and enhance accuracy.

Cons

While Dendi LIS has significantly enhanced our lab operations, one area that could use improvement is the separation between the "Upload Results" tab and the "Review and Verify Results" page. Currently, having these functions on separate pages adds extra steps to our workflow, making the process less efficient than it could be.

Pros

I have worked for 3 different hospitals using a different LIS at each one. Coming into the research field, I was worried that the LIS used would be terrible, but Dendi has exceeded expectations. It is extremely easy to receive patient tissues and to report results. Anything we need to change or add, Dendi support has been extremely helpful in implementing it. The team also makes an effort to visit us to tell us about new features and to learn about any concerns we have.

Cons

I can't attest to everything since I am not an administrator, so I'm not too familiar with all of the features Dendi has to offer. However, I have no complaints about the interface, and I use it daily.

Pros

How versatile and easily functioning it is to work the software system and how secure it is to patient care file information in regards to lab testing.

Cons

Sometimes there is a lag in the system when trying to load a different selection tab.

Pros

We developed our own App for our company. Dendi Team worked with us seemingly to have our App integrate well with their software.

Cons

The product is still in development, there are some nuances that could be improved in the LIS. But the team is working hard to have all those options.

Alternatives Considered

Reasons for Switching to Dendi LIS

Pros

They are very professional, communicative, and helpful.

Cons

I have not had a problem with them so far!

Pros

Dendi is easy to use. My company had specific request for the LIS. Dendi worked with my company to satisfy the request.

Cons

I do not have anything negative to say about Dendi.

Pros

I liked how easy it is to navigate and find things on. A higher load doesn't crash it, and that works well with the work we do.

Cons

Nothing! I like Dendi's work. Very satisfied.

Pros

Compared to other systems, it is the most user-friendly LIS I have experienced.

Cons

The orders page needs to be condensed so you don't have to scroll to see all the order information.

Pros

Dendi is very easy to use and navigate.

Cons

I currently do not have a con. Anything that we thought to change or add on they made happen no problem.

Pros

Overall the system is easy to use for laboratorians. It doesn't take long to upload results that will integrate into the patient's file for reporting.

Cons

The only con I have is that I am not aware of all of the capabilities of the system at this time as a new user.

Pros

It is user friendly and easy to navigate.

Cons

Sometimes the print option doesn't always work.

Pros

Dendi is a very easy LIS to implement and use. The system is intuitive and makes training employees fast and easy.

Cons

We had no dislikes or issues with Dendi.

Pros

Dendi is so user-friendly. The flow from creating an order, to verifying the result, and finally reviewing the final report is so streamlined it takes new people to the team no time to pick up the workflow.

Cons

Dendi needs some work in recording quality control results. The dendi team has worked with me personally to improve this process. I have no doubt they will make this portion of the product align with the other awesome aspects this LIS provides.

Pros

With COVID-19, there's been a lot of changes at the lab level. Unlike some of the legacy LIS providers that some of my colleagues have been working with, Dendi LIS was quickly turn around necessary functionality and gracefully handle any adverse situations that came our way.

The built-in provider/patient portals, as well as their API, were also useful when it came to implementing new accounts, as they became a selling point for the lab as well.

Cons

As a software startup, Dendi LIS doesn't have all of the bells and whistles that you may expect from the traditional vendors you run into. That is perhaps the flipside for the product being so easy to use as well.

However, I have also found that they are more than willing to work with you on this as long as what you want can be generalized.

Alternatives Considered