---
description: Review of SMG Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: SMG | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Feedback and Reviews Management Software](/directory/4285/review-management/software) > [SMG](/software/320063/smg)

# SMG

Canonical: https://www.softwareadvice.co.nz/software/320063/smg

> SMG is the industry’s only enterprise-level experience management (XM) platform providing software with a service (SwaS)—uniquely combining an end-to-end platform with hands-on professional services to improve customer, employee, and brand experiences.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Service Management Group

## Commercial Context

- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Chinese, Danish, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Traditional Chinese
- **Available Countries**: Japan, United Kingdom, United States

## Features

- API
- Access Controls/Permissions
- Action Management
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Anonymous Feedback
- Benchmarking
- CES Survey Structure
- CRM
- CSAT Survey Structure
- Collaboration Tools
- Commenting/Notes
- Conditional Logic
- Customer Database
- Customer Experience Management
- Customer Journey Mapping
- Customer Segmentation
- Customisable Branding
- Customisable Forms

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)

## Category

- [Feedback and Reviews Management Software](https://www.softwareadvice.co.nz/directory/4285/review-management/software)

## Related Categories

- [Feedback and Reviews Management Software](https://www.softwareadvice.co.nz/directory/4285/review-management/software)
- [Customer Satisfaction Software](https://www.softwareadvice.co.nz/directory/4627/customer-satisfaction/software)
- [Survey Software](https://www.softwareadvice.co.nz/directory/4503/survey/software)
- [Employee Engagement Software](https://www.softwareadvice.co.nz/directory/3397/employee-engagement/software)
- [NPS Software](https://www.softwareadvice.co.nz/directory/4116/nps/software)

## Alternatives

1. [Survicate](https://www.softwareadvice.co.nz/software/31821/survicate) — 4.6/5 (99 reviews)
2. [XM for Customer Experience](https://www.softwareadvice.co.nz/software/94382/qualtrics-customerxm) — 4.6/5 (255 reviews)
3. [InputKit](https://www.softwareadvice.co.nz/software/356350/inputkit) — 4.9/5 (37 reviews)
4. [Zonka Feedback](https://www.softwareadvice.co.nz/software/165274/zonka-feedback) — 4.8/5 (68 reviews)
5. [Customer Thermometer](https://www.softwareadvice.co.nz/software/320932/customer-thermometer) — 4.9/5 (18 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/320063/smg)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/survey/smg-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/320063/smg> |
| en-GB | <https://www.softwareadvice.co.uk/software/320063/smg> |
| en-IE | <https://www.softwareadvice.ie/software/320063/smg> |
| en-NZ | <https://www.softwareadvice.co.nz/software/320063/smg> |

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