--- description: Review of SmartFlow Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: SmartFlow | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Veterinary Software](/directory/4327/veterinary/software) > [SmartFlow](/software/31985/smart-flow) # SmartFlow Canonical: https://www.softwareadvice.co.nz/software/31985/smart-flow Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/31985/smart-flow?page=2) > Smart Flow is a cloud-based veterinary solution designed for businesses of any size including large hospitals and clinics. Key features include an outpatient whiteboard, ICU whiteboard, flowsheet, anesthetic sheet, reception management and travel sheet. Smart Flow's outpatient whiteboard allows users to check the overview of treatments, add a task to each patient and view patient billing details. ICU whiteboard allows users to view all patients in-hospital with their photo, name, problem and contact information. The flow sheet enables users to create a patient entry, set automatic treatment reminders, create customizable templates and use built-in calculators. The electronic anesthetic sheet contains pre-operative and intra-operative features like automatic drug calculators, anesthesia timer, emergency drug calculators, surgery timers and procedure templates. Smart Flow's travel sheet enables doctors to update their staff and different departments on treatment plans including x-rays, vaccines and bloodwork. The reception management of Smart Flow allows clients too see reasons for delay, waiting time and queue length. > > Verdict: Rated **4.5/5** by 24 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 24 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: IDEXX - **Founded**: 1983 ## Commercial Context - **Starting Price**: US$154.95 - **Pricing model**: Per Feature (Free version available) (Free Trial) - **Pricing Details**: Monthly subscriptions start at $154.95 for 3 logins. Logins are concurrent users that can be shared across departments, individuals, and hardware. Additional logins can be purchased for $51.50 / 3 logins. SmartFlow offers flexible pricing. We can customize a quote to meet your practice's needs. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Appointment Scheduling - Billing & Invoicing - Charting - Confirmations/Reminders - Imaging and X-rays - Inventory Management - Patient Records Management - Prescription Processing - Reminders - Third-Party Integrations - Treatment Planning ## Integrations (3 total) - Covetrus Pulse - IDEXX Neo - ezyVet ## Support Options - Email/Help Desk - FAQs/Forum - 24/7 (Live rep) - Chat ## Category - [Veterinary Software](https://www.softwareadvice.co.nz/directory/4327/veterinary/software) ## Related Categories - [Veterinary Software](https://www.softwareadvice.co.nz/directory/4327/veterinary/software) - [Kennel Software](https://www.softwareadvice.co.nz/directory/4638/kennel/software) ## Alternatives 1. [DaySmart Pet](https://www.softwareadvice.co.nz/software/92113/DaySmart-Pet) — 4.2/5 (214 reviews) 2. [Petboost](https://www.softwareadvice.co.nz/software/524550/Petboost) — 5.0/5 (2 reviews) 3. [GoReminders](https://www.softwareadvice.co.nz/software/162679/goreminders) — 4.8/5 (258 reviews) 4. [ezyVet](https://www.softwareadvice.co.nz/software/133723/ezyvet) — 4.6/5 (276 reviews) 5. [IDEXX Neo](https://www.softwareadvice.co.nz/software/138208/idexx-neo) — 4.2/5 (117 reviews) ## Reviews ### "Glad we replaced the paper treatment sheets" — 4.0/5 > **Bill** | *10 November 2017* | Veterinary | Recommendation rating: 8.0/10 > > **Pros**: Patient parameters and treatments can be monitored and edited anywhere there is an internet connection. Once treatment templates are created, the Smartflow sheets are easy to edit and add additional days. Typically the integration between EzyVet and Cubex works very well and therefore saves times and captures charges. Treatment sheets automatically are saved to the EMR at discharge as a PDF file. Technicians quickly learned how to monitor multiple patients and their treatments- reducing likelihood of mistakes > > **Cons**: Cost of multiple iPads and monitors to go paper light. The initial learning curve in a multi-doctor practice. I would recommend training several "superusers" prior to going live for the whole hospital. The training staff was very knowledgeable but with all the different shifts and high caseload over a 24/7 work week not everyone was competent at the end of onsite training. As with any cloud based software there can be glitches with dropped wifi connections and version updates. For example, many patients had aspirin pushed through to Cubex for dispensing that we finally had to resolve by eliminating any aspirin being available through the Cubex system. We must monitor our invoices closely to ensure that clients are not overcharged by duplicate charges, which admittedly is better than missing charges. We are about 6 months into the process and still adapting our hospital policies to use SmartFlow in the most efficient manner. One aspect which increased our challenges was that the hospital changed EMR software from Animal Intelligence to the compatible EzyVet just a few weeks prior to switching to SmartFlow so we were learning both systems simultaneously . > > Increasing accessibility, accuracy, and efficiency. ----- ### "There is not way we could manage our GP hospital without this product\!" — 4.0/5 > **Verified Reviewer** | *17 June 2018* | Veterinary | Recommendation rating: 9.0/10 > > **Pros**: The ability to look at one screen and have a snapshot of where all hospital patients are up to in a day and the outstanding tasks. Morpheus reduced out paper/scanning and enabled us to accurately record and quickly attach anaesthetic sheets to patient history. Different sections allow us to sort patients by priority or admission reason. Vets can task multiple nurses from the one space - access from home and ability to record notes and communications with the owner. > > **Cons**: Challenging to tailor some of the sheets/applications to suit our own clinic. Tech support is difficult in emergency situations as we don't have direct numbers - just emails. Does require a large capital outlay - (computers/ipads etc). I've seen other clinics that haven't whole heartedly jumped into the change and smartflow has not been utilised effectively i.e they are still using paper too. You can't soft release this product all or nothing (GO FOR IT\!\!) ----- ### "Smart Flow Review" — 3.0/5 > **Kendra** | *19 December 2019* | Veterinary | Recommendation rating: 4.0/10 > > **Pros**: I really enjoyed the surgical monitoring. It was very helpful and fast. I could focus more on my patient and less on the writting everyting down. > > **Cons**: The charges import was not the best. It can not do group codes so it made for a lot of work when you have to take your group codes and break them apart to make them work in Smart Flow. > > Overall I really liked Smart Flow. I can see how it would help big clinics and referall centers. It is not as user friendly for small clincs. ----- ### "Excellent for Surgery & Hospitalization" — 4.0/5 > **Anna** | *6 October 2022* | Veterinary | Recommendation rating: 10.0/10 > > **Pros**: The anesthetic monitoring sheets were the biggest reason we started using this software. Having the medication record with the monitoring graph is invaluable. > > **Cons**: Scheduling recurring treatments for hospitalization could be a little more customizable. Seems like it is set up more for a 24hr clinic than a daytime practice but it is easy to workaround and get your templates correct. > > It has been a very good way to have consistent, accurate flowsheets and monitoring logs that are easily added to the permanent record. Downtime due to technical glitches is infrequent ----- ### "Smart flow helps a busy veterinary practice" — 5.0/5 > **Laura** | *10 January 2020* | Veterinary | Recommendation rating: 10.0/10 > > **Pros**: The efficiency amongst team members. On a busy receiving day I can walk out of an exam room and take 5 seconds to highlight on an iPad the treatments I need. And I know that (without having to calculate) the doses are correct, the charge will be captured, there is an accurate record of the treatments and can confirm it is done without having to find the staff member who did it or a treatment sheet. Receptionists can easily check out clients when they know everything has been entered by glancing at an iPad. If a treatment has been completed, a charge will automatically be generated. Significantly fewer charges are missed. Clients can call for an update and receptionists can pull up the patient on smart flow and look without having to page the staff caring for the patient. This works very well for patients admitted to the hospital for treatments and procedures. There is no longer a need to print and scan documents\! With the exception of a dental chart (which I heard is in creation) we are completely paperless. > > **Cons**: It automatically attaches to cornerstone so it is accessible as an attachment and can be reviewed with ease, but when emailing records to referral hospitals etc, it can be a little cumbersome to open up attachments and email individually. I think this may be more of a cornerstone issue than smart flow though. > > Very good. With 6 doctors and 30+ staff, it is always a challenge to introduce a new program, but it the team made the transition as flawless as possible and everyone in the practice appreciates it and enjoys the ease of use. We are all very happy to have smart flow. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/31985/smart-flow?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/31985/smart-flow) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data