--- description: Review of Instinct Science Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Instinct Science | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Veterinary Software](/directory/4327/veterinary/software) > [Instinct Science](/software/319655/instinct-emr) # Instinct Science Canonical: https://www.softwareadvice.co.nz/software/319655/instinct-emr Page: 1 / 11\ Next: [Next page](https://www.softwareadvice.co.nz/software/319655/instinct-emr?page=2) > Instinct Science is the new cloud-based operating system for the modern veterinary hospital, a full electronic medical records and practice management system. With expert-guided tools such as patient safety warning system, automated charge capture, vitals management, digital treatment sheets, and hospital-wide communication boards, it helps supercharge the team's efficiency. > > Verdict: Rated **4.9/5** by 234 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 234 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Instinct Science ## Commercial Context - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: Please contact Instinct Science for pricing details. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Accounting - Activity Dashboard - Alerts/Notifications - Appointment Scheduling - Billing & Invoicing - Calendar Management - Charting - Client Management - Communication Management - Confirmations/Reminders - Customer Database - Data Import/Export - Document Management - Document Storage - E-Prescribing - EMR/EHR - Electronic Payments - Electronic Signature - Email Reminders ## Integrations (6 total) - Asteris - Cornerstone Software - FetchIt - IDEXX Neo - PetDesk - Talkatoo ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Veterinary Software](https://www.softwareadvice.co.nz/directory/4327/veterinary/software) ## Alternatives 1. [DaySmart Vet](https://www.softwareadvice.co.nz/software/356421/DaySmart-Vet) — 4.6/5 (279 reviews) 2. [Covetrus Pulse](https://www.softwareadvice.co.nz/software/31981/evetpractice) — 4.0/5 (542 reviews) 3. [Shepherd](https://www.softwareadvice.co.nz/software/263143/shepherd) — 4.7/5 (87 reviews) 4. [ezyVet](https://www.softwareadvice.co.nz/software/133723/ezyvet) — 4.6/5 (276 reviews) 5. [Covetrus vRxPro](https://www.softwareadvice.co.nz/software/235609/prescription-management-software) — 4.3/5 (196 reviews) ## Reviews ### "This software is making my life a lot easier\!" — 5.0/5 > **Joel** | *7 November 2023* | Veterinary | Recommendation rating: 10.0/10 > > **Pros**: I consider myself somewhat of a power user so I tend to be very critical of software but I have been really pleasantly surprised with the functionality and well-thought out nature of the program. I feel that I have already gained quite a bit of efficiency in my charting since making the transition a few weeks ago from our old platform (Impromed Infinity). Unlike other software that I have used or demo'd, Instinct feels fresh and modern whereas most others have a very Windows 95 or DOS vibe. They are constantly adding new features and seem genuinely receptive to feedback and to be striving to make the product better all the time. The platform is very responsive, works well on mobile devices and both mac/PC, and I love the cloud aspect of it. It's been a huge benefit to not have to maintain a local server and backup. It is highly customizable and generally intuitive and even fun to use. Switching EMRs is usually a highly stressful event for a veterinary staff (I have experienced this a few times in the past) and I feel like this transition has been super smooth and relatively painless. The reason that we switched to Instinct in the first place is the excellent functionality of their digital treatment board. Really this part of the software is unique in the market and no other company is even close. It allowed us, even in a 24/7 ER setting, to go completely paperless with our treatment/flow sheets and the staff finds it very easy to use. The thing that I am most excited about as a business owner is the ability to capture/recapture missed charges now that we have full integration of the treatment board and invoicing. I have also been thrilled with the responsiveness and availability of the support - this is probably among my favorite features. You get nearly immediate chat support 24/7\! I'm excited to see the new features that lay ahead\! > > **Cons**: Like any program, there are a few minor bugs but the team is generally quite responsive to these. There are also a few fairly standard features that are missing from the charting section but I am confident that these will be fixed/added in the near future. I have some worries about what happens if we lose internet connection since there is no local copy but with fiber and battery backup, this is mostly a theoretical concern. > > Excellent - see above. I have really only positive things to say. ----- ### "Huge fan of Instinct, intuitive use, great customer service\!" — 4.0/5 > **Brittany** | *6 September 2025* | Veterinary | Recommendation rating: 9.0/10 > > **Pros**: Very intuitive to use. Very adaptive, responsive to requests for changes within program. Ability to have preloaded templates for specific procedures or conditions to load into estimate and/or treatment plan. Love the ability to generate drug doses based on patient weight, flag doses that may be inappropriate, and ability to pull up plumbs page for a given drug in plumbs. > > **Cons**: Suspect most of my frustrations are with our personal setup vs. inherently in Instinct. Same list of line items for treatment sheets and invoice. Sometimes we have multiple similarly named line items because we have different item names for the treatment sheet (e.g. ECG hourly) that we don't want to have charged to the invoice as 12 separate items each hour during the shift, so then we have an ECG hourly per 12 hour charge. Wish that some treatments completed in treatment sheet would auto populate in initial exam document so that dose, route, time was logged without having to be manually typed in. > > Very happy with this EMR system. The program is easy to use and even new functions tend to be very intuitive (millennial over here). Very responsive customer support. They seem to really care about the clinic's experience in using the program. ----- ### "Challenging but Pretty" — 3.0/5 > **Victoria** | *5 September 2025* | Veterinary | Recommendation rating: 5.0/10 > > **Pros**: Clean Interface \& Pretty User Friendly/Intuitive. Fun Paws \& Play game for team members \& nice scheduling interface. > > **Cons**: Hard to Incoorperate Old Records, Merge Systems, \& Sometimes Find Records. Treatment Sheets can be tricky if you are trying to put in treatments after the fact/back timed (ER setting). > > There has been a big learning curve even though I've used at least 3 other records programs in the past. ----- ### "Instinct Review" — 5.0/5 > **Ashlyn** | *6 June 2025* | Veterinary | Recommendation rating: 10.0/10 > > **Pros**: We have seen significant workflow improvement, capturing previously missed charges, and the best part is that Instinct is incredibly user friendly and easy to navigate. Their customer service cannot be beat\! > > **Cons**: We honestly don't have anything we dislike, like any program, every hospital uses PM software differently, it's very flexible. > > From the initial onboarding to present our experience has been fabulous, always bumps in the road during a huge change in a hospital, but Instinct was there to help us the ENTIRE time, not to mention, we are able to reach out and chat with any of them at any time - via email or chat\! This is what makes the biggest difference. ----- ### "Instinct is really a step above others" — 5.0/5 > **Sinuhe** | *6 September 2025* | Veterinary | Recommendation rating: 10.0/10 > > **Pros**: Its payment capture utility makes it easy to audit transactions for any errors during our end of day process. > > **Cons**: The initial set up was rough, but there were facilitators the whole way through. Support is always helpful too. > > I love it, it is easy to use and constantly changing. If there is anything I need help with. I can jump on the chat and the team is always ready to help. ----- Page: 1 / 11\ Next: [Next page](https://www.softwareadvice.co.nz/software/319655/instinct-emr?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/319655/instinct-emr) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data