--- description: Review of Instinct Science Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Instinct Science | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Veterinary Software](/directory/4327/veterinary/software) > [Instinct Science](/software/319655/instinct-emr) # Instinct Science Canonical: https://www.softwareadvice.co.nz/software/319655/instinct-emr Page: 1 / 11\ Next: [Next page](https://www.softwareadvice.co.nz/software/319655/instinct-emr?page=2) > Instinct Science is the new cloud-based operating system for the modern veterinary hospital, a full electronic medical records and practice management system. With expert-guided tools such as patient safety warning system, automated charge capture, vitals management, digital treatment sheets, and hospital-wide communication boards, it helps supercharge the team's efficiency. > > Verdict: Rated **4.9/5** by 238 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 238 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Instinct Science ## Commercial Context - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: Please contact Instinct Science for pricing details. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Accounting - Activity Dashboard - Alerts/Notifications - Appointment Scheduling - Billing & Invoicing - Calendar Management - Charting - Client Management - Communication Management - Confirmations/Reminders - Customer Database - Data Import/Export - Document Management - Document Storage - E-Prescribing - EMR/EHR - Electronic Payments - Electronic Signature - Email Reminders ## Integrations (6 total) - Asteris - Cornerstone Software - FetchIt - IDEXX Neo - PetDesk - Talkatoo ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Veterinary Software](https://www.softwareadvice.co.nz/directory/4327/veterinary/software) ## Alternatives 1. [DaySmart Vet](https://www.softwareadvice.co.nz/software/356421/DaySmart-Vet) — 4.6/5 (284 reviews) 2. [Covetrus Pulse](https://www.softwareadvice.co.nz/software/31981/evetpractice) — 4.0/5 (542 reviews) 3. [Shepherd](https://www.softwareadvice.co.nz/software/263143/shepherd) — 4.7/5 (87 reviews) 4. [Covetrus vRxPro](https://www.softwareadvice.co.nz/software/235609/prescription-management-software) — 4.3/5 (196 reviews) 5. [ezyVet](https://www.softwareadvice.co.nz/software/133723/ezyvet) — 4.6/5 (278 reviews) ## Reviews ### "This software is making my life a lot easier\!" — 5.0/5 > **Joel** | *7 November 2023* | Veterinary | Recommendation rating: 10.0/10 > > **Pros**: I consider myself somewhat of a power user so I tend to be very critical of software but I have been really pleasantly surprised with the functionality and well-thought out nature of the program. I feel that I have already gained quite a bit of efficiency in my charting since making the transition a few weeks ago from our old platform (Impromed Infinity). Unlike other software that I have used or demo'd, Instinct feels fresh and modern whereas most others have a very Windows 95 or DOS vibe. They are constantly adding new features and seem genuinely receptive to feedback and to be striving to make the product better all the time. The platform is very responsive, works well on mobile devices and both mac/PC, and I love the cloud aspect of it. It's been a huge benefit to not have to maintain a local server and backup. It is highly customizable and generally intuitive and even fun to use. Switching EMRs is usually a highly stressful event for a veterinary staff (I have experienced this a few times in the past) and I feel like this transition has been super smooth and relatively painless. The reason that we switched to Instinct in the first place is the excellent functionality of their digital treatment board. Really this part of the software is unique in the market and no other company is even close. It allowed us, even in a 24/7 ER setting, to go completely paperless with our treatment/flow sheets and the staff finds it very easy to use. The thing that I am most excited about as a business owner is the ability to capture/recapture missed charges now that we have full integration of the treatment board and invoicing. I have also been thrilled with the responsiveness and availability of the support - this is probably among my favorite features. You get nearly immediate chat support 24/7\! I'm excited to see the new features that lay ahead\! > > **Cons**: Like any program, there are a few minor bugs but the team is generally quite responsive to these. There are also a few fairly standard features that are missing from the charting section but I am confident that these will be fixed/added in the near future. I have some worries about what happens if we lose internet connection since there is no local copy but with fiber and battery backup, this is mostly a theoretical concern. > > Excellent - see above. I have really only positive things to say. ----- ### "Easiest PIMS to learn and to teach \!" — 5.0/5 > **Jennifer** | *27 May 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: We opened a new ER with all new equipment and a new software to all of us. This PIMS has been the easiest to use, and the easiest ti train relief doctors on. > > **Cons**: Not a real con, but I would love the options for label printers to be expanded . Dymo software is a pain > > Overall experience 10/10 and we are almost at 5 years with the EMR version. I could cover most everything in 45 minutes with a new doctor and they all felt that it was very intuitive. Missed charges are very infrequent due to the full EMR version . The team is also very responsive to requests for help as well. ----- ### "Challenging but Pretty" — 3.0/5 > **Victoria** | *5 September 2025* | Veterinary | Recommendation rating: 5.0/10 > > **Pros**: Clean Interface \& Pretty User Friendly/Intuitive. Fun Paws \& Play game for team members \& nice scheduling interface. > > **Cons**: Hard to Incoorperate Old Records, Merge Systems, \& Sometimes Find Records. Treatment Sheets can be tricky if you are trying to put in treatments after the fact/back timed (ER setting). > > There has been a big learning curve even though I've used at least 3 other records programs in the past. ----- ### "Love this PIMS\!" — 5.0/5 > **Kelsey** | *27 May 2026* | Veterinary | Recommendation rating: 10.0/10 > > **Pros**: ease of use. Very user friendly staff need very little training to be able to use the software. Great support. Amazing team, you'll have an instinct team member available to your hospital specifically as well as 24 hour support through chat > > **Cons**: I've not come across a downfall yet. We had some confusion when first using the system with processing payments but we quickly worked with the support team and they helped us with a SOP to prevent this problem from happening > > Great experience from start up to day to day. Great support. someone is always available to answer questions. They are always improving and taking input on how to improve. ----- ### "Instinct for the win\!" — 5.0/5 > **Dylan** | *28 May 2026* | Veterinary | Recommendation rating: 10.0/10 > > **Pros**: I find the integration with our Idexx send out labs to be very easy to navigate. I also like the updated anesthetic monitoring sheet. The inpatient/outpatient/boarding patient flow is easy to navigate > > **Cons**: The new scheduling interface I was not a fan of but your team has so far allowed different users to keep the older option which I appreciate. > > Instinct has grown in the 4 years that I have been using it into a great PIMS for our mixed general and ER practice. We love the whiteboard and really appreciate how receptive your team is to our feedback, good or bad. ----- Page: 1 / 11\ Next: [Next page](https://www.softwareadvice.co.nz/software/319655/instinct-emr?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/319655/instinct-emr) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data