About uAttend

uAttend is an employee management system developed for all mobile platforms. It is a cloud-based solution for tracking attendance and time records for employees with a payroll feature available to help you go from punch to employee payroll without ever leaving uAttend. The application allows employees to punch-in and out via web browsers, time clocks and mobile devices. The application also allows punching-in and out from remote locations that have been designated by the employers through geo-location hot spots. uAttend keeps a real-time record of punch-in and out time and any transfers to different departments. Tackling things like preventing overtime pay abuse, slow payroll generation, delays in time card approval and missed version updates. Version updates do not require any extra fees. Also, through its automated time card process, employees receive alerts each time they punch-in or out of the workplace.
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uAttend pricing

uAttend does not have a free version and does not offer a free trial. uAttend paid version starts at US$27.00/month.

Starting Price:
US$27.00/month
Free Version:
No
Free trial:
No

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uAttend Reviews

Overall rating

4.5
Write a Review!

Feature rating

Value for Money
4.5
Functionality
4.3
Ease of Use
4.5
Customer Support
4.7
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All uAttend Reviews

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448 reviews
Tami
Tami
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4.0
Reviewed on 26/07/2019

uAttend is a good cloud based timekeeping software

Pros

The software works with the timeclock, but also gives us cloud based timekeeping and administration. The employees are able to work from home during inclement weather. Now, I'm able to see when everyone clocked in or out. In the office, the time clock reads fingerprints. The software lets me know if the employee logged in from the timeclock or manually clocked

Cons

It doesn't work with ADP, our payroll provider. I would like to import hours into ADP. Instead I have to manually enter time.

Alternatives Considered

RUN Powered by ADP

Reasons for Switching to uAttend

We have Run ADP now, but we considered the RUN timekeeping option. The CEO chose uAttend because of the timeclock. He wanted login security
Dawn
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 30/08/2024

Time Keeper

Great and easy program to use. Customer service is great when you have questions.

Pros

uAttend software and equipment is very easy to install, use and the software keeps great track of time.

Cons

I can not think of anything that I like least about uAttend.

Tung
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
3

3.0
Reviewed on 6/09/2024

uAttend Product

Overall, there are better products and software out there that convenient and keeping track of employees time flawlessly. UAttend future product and service needs to improve more.

Pros

This product helps with keeping time for employees.

Cons

The product sometimes did not record employees time properly in real time. This caused frustration and annoyance from people while making the timekeepers to adjust the information on the portal.

Mary
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 20/12/2022

uAttend Time Clock

Absolutely amazing - everything from the ease of use to the customer service support - all are great.

Pros

There are so many features I love about this software! I work remotely and I process all payroll, manage HR, and handle all new and inactive employees. I'm able to input all employee information including sick and vacation pay accrual, gross pay amount, automated holiday pay-days. I can easily adjust any timesheets that may be incorrect or have a missed punch-in or out.

Cons

I have zero complaints about this software!

Alternatives Considered

Virtual TimeClock, Patriot Payroll and QuickBooks Time

Reasons for Switching to uAttend

the price, ease of use, customizations, physical time clock options
Zarmin
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5.0
Reviewed on 12/08/2024

Fantastic record keeping

I love it. We started using this during the COVID-19 pandemic so it has been a great app for myself & co-workers. We still use it during WFH.

Pros

When I work remotely it can keep a track of my log in & out. Also, my lunch break ^ breaks in general.

Cons

That if i work over 9/10+ hrs, it automatically givers me an error. Maybe my company had a certain time frame active.

Barbara
  • Industry: Individual & Family Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
2
Ease of Use
1
Customer Support
1

3.0
Reviewed on 2/07/2024

Too Cumberson,

Not happy with the product, I came here after the purchase, so I didn't have a say in the program.

Pros

I don't like any of it. If someone doesn't do time correctly, or the holiday isn't set up, it requires too many people to correct an issue

Cons

Too difficult to adjust for errors, requires too many people for one task

Sabrina
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
2
Ease of Use
2
Customer Support
2

2.0
Reviewed on 8/11/2023

We switched for a more integrated system.

Overall we were all used to this system and it was easy to use but, we needed a timekeeping system that integrated with our payroll.

Pros

This is fine for a single location that manages their own payroll.

Cons

No payroll integration for uAttend that we could utilize.

Kasey
  • Industry: Wholesale
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
0

4.0
Reviewed on 11/07/2024

Uattend for Timeclock

Pros

Uattend is super helpful for keeping up with attendance and payroll for us each week.

Cons

I'm just learning, so it could be operator error, but I wish I could find the gross pay per week historically.

Tom
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
2
Ease of Use
2
Customer Support
2

3.0
Reviewed on 15/04/2024

Not very happy with the product.

Very frustrating and time consuming to use.

Pros

I thought it would be a time saver over the punch card method but it ends up taking more time to edit the time of each employee due to the way it collects data.

Cons

The way it calculates the time employees are here.

Jessica
  • Industry: Staffing & Recruiting
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Features
2
Ease of Use
1
Customer Support
1

3.0
Reviewed on 15/02/2024

Poor security protocols and network help

Slow, sloppy, uninformed responses with zero interest in being accountable to the ever changing cybersecurity environment. Our clock data is still being sent to an IP address with TLS 1 and TLS 1.1 protocols that have been discontinued since 2021

Pros

I came in after implementation. It would not have been my choice. The interface is clunky. The backend reports are not flexible, and there's no Microsoft integration available.

Cons

Total lack of customer support. We had several network and security questions and when we presented them they answered 3 of the 10+ questions and told us they wouldn't be supplying any further answers.

Abigail
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
3

5.0
Reviewed on 21/08/2023

Useful Employee Time Tracker

It is a useful time-tracking software with most features one would want for a time clock. Have not had any issues or errors, however vacation hour-tracking must be manually reset annually.

Pros

It is easy to implement and use, requiring minimal administrative time and upkeep. The interface is easy to use.

Cons

Employee holiday and vacation hours do not automatically reset to the appropriate amount every calendar years. This must be manually entered every New Year.

Valerie
  • Industry: Building Materials
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3

4.0
Reviewed on 9/03/2023

A good solution for our company

Pros

The ability to access the information remotely is vital for us. I can work from a remote location and check and see who is clocked in, out, etc. I can also access time reports to begin payroll processing remotely.

Cons

The thumbprint option doesn't work, but the guys have adapted and use their index finger fine.

Nicole
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
3
Customer Support
5

4.0
Reviewed on 4/04/2019

Great Product

Overall, we (upper management team) and even our employees love our time clock. This brought us to the new age, whereas our former method of timekeeping was severely antiquated. Although, I mentioned a few glitches (nothing is perfect and there is always room for improvement) it really is a great product. The customer service, tech support, and software functionality far outweighs the minor nuances. I highly recommend this product to small and large business alike.

Pros

The program is easy to use, almost error-proof as long as the instructions are followed. The administrator interface is user-friendly and the onscreen layout is easy to navigate. Everything (settings, edits, etc.) is right there, but the setup is clean and not overwhelming or frustrating. I love that fact that it's simple to use for the everyday HR person, but not too simple where it appears to be basic or "dummied down", for lack of a better phrase. The features are amazing; probably my personal favorite. In my industry, we have field employees who work offsite at various locations. The software features allow setting multiple geofences for remote time-keeping and individual accountability.

Cons

This con is both hardware and software related...Our particular unit frequently goes offline and disconnects from the wifi connection. We do not have a large network nor dozens of devices connected, so I nor tech support can seem to explain and eliminate this problem. I've had to call support quite a few times in the past 3-5 months regarding this particular issue. Additionally, the only way to get detailed programming and trouble shooting tips is to contact support when those steps should have been included in the manual. The process for entering wifi passwords to connect the actual time clock is a quite arduous and time-consuming. That can be a bit frustrating considering my frequent connectivity issues.

Teresa
  • Industry: Veterinary
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 14/12/2022

Love uAttend!

With employees in the field and in the office, uAttend has been fantastic with the ability to log into the system in multiple ways and track employee attendance efficiently and correctly.

Pros

The ability and ease of having employees use their fob or app to login to track hours has been fantastic! There are many videos online that can be sent to employees to help with navigating the system but it really is fairly user friendly.

Cons

Once the set up is done it is easy to navigate uAttend and we have had no issues. Any questions an employee has had have been quickly answered.

Elena
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
5

5.0
Reviewed on 25/04/2019

Overall satisfied

Pros

We have been using uAttend for over two years now. I find the accessibility of all historical data very helpful. I can easily see the last work day of an employee terminated an year ago for example. It is easy to run reports and keep track of employee's sick days or vacation days, if you have input them of course. Additionally, the little chat they have in the bottom right corner of the screen is extremely helpful. They are very responsive and more often than not are able to resolve an issue within minutes.

Cons

What I dislike is the fact that the information you can put in for the employees is limited. I think it will be more useful to have fields for hire dates, termination dates and so on. Also whenever we have technical issues with the actual clock, the process of mailing us a new one, returning the defective one and in general the time spent on the phone with customer service is quite long.
Also, when you put in sign in or out times manually (from the admin side on the computer) it automatically rounds them up which have cost us some hours discrepancies and potential problems with employees. Double check everytime you have to manually input somebody's hours!

Tom
  • Industry: Nonprofit Organisation Management
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 10/04/2019

Uattend Review April 2019

Overall, very pleasantly surprised with Uattend. It has enhanced our payroll operation and is very affordable. Also, they have excellent customer support.

Pros

The best qualifies of the software are : ease of use, logical design, very functional and accurate. In my research, it was clearly the cheapest software available. Some software were approximately $2-$3 more per employee and required more expensive machines. The finger scan machines although very affordable are pretty reliable. All finger scans have trouble reading a few people but I have found that overall reliability is about or above the machines that we were using before and cost almost $300 more per machine. Our last software was the oldest version of a software company that did not integrate with our payroll provider. Changing to uattend actually reduced our monthly costs slightly with a much better system. It has excellent benefit request and approval capability and integrates seamlessly with our payroll provider. Finally, the company does seem committed to update the software to improve usability and functionality.

Cons

The software only has three categories for employee leave which is not enough for our company. Also, a calendar that lists are employees who have approved time and requests would be very helpful. Uattend is aware of these issues and I have been told that they will be updating the software sometime in the future. Also, regarding the clocks, new employee have to be manually synchronized to the other machines.

Laurie
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 20/12/2022

Saves time doing Payroll!!

Love my experience across the board. Saves me so much time & I know it's accurate.

Pros

The ease of our mobile employees working at off site locations and able to punch in with their phone. Plus as admin being able to set up/adjust the GPS radius for mobile punch ins. I no longer have to chase employees for not turning in their timesheets in order to submit payroll.

Cons

On rare occasions employees have said they couldn't punch in/out, so I manually will do it for them. Having a smaller company it's not a big deal and it doesn't happen often, however if we had a much larger employee size that might become an issue.

Michelle
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 20/12/2022

Great product

Very little issues at all with this system. Anytime I had a question, they were quick to help but pretty much user friendly and easy to use!

Pros

It is easy to use and we have used it for some time now and it meets all of the needs of our company.

Cons

Not much that is a con for us. I use this software daily to keep track of who is at work and where they clocked in at and what time, etc. so no real negatives for our company.

Verified Reviewer
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 14/04/2022

Great and Inexpensive time tracking.

This is the best priced and easiest software to use.

Pros

This software is so easy to set up and use.

Cons

I can say that so far, I've had no issues with the software.

Kelly
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
0

4.0
Reviewed on 4/04/2019

Simple, Easy to Use

Overall - it works for what we needed.

Pros

It's not complicated for the average user. Easy to utilize. For larger companies - I could see this working well with all of the options for employees to clock in/out, etc.

Cons

I would prefer to have a few more options - particularly for the web-based folks (we don't use the other systems, so I can't speak to that). For instance, it would be beneficial to be able to deactivate certain benefit codes if they aren't being used for the company. We have people who will inevitably choose one and the system allows it -- but then it doesn't deduct from the correct allocation of benefit hours unless it is caught by admin/supervisor. In addition - getting to a point of analyzing benefit hours when an employee has a question is cumbersome. AND - the pop-up on the Services screen to tell you that you can't access certain things unless you use a punch clock -- is also a pain when we only do web. We don't need that reminder every single time we look at that screen.

Finally, we allocate a lump sum of benefit hours on Jan 1 for each employee. And if they do not use all hours, they are allowed to carry those hours over into the 1st Quarter of the following year. At the end of the 1st Quarter, if they have not used the carryover, they lose it. But they still have the 'new hours' that were allocated on January 1. It would be helpful as we've had with other systems to be allowed to identify the difference, and remove the carryover - but leave the new so employees know and can see what happened.

Sabrina
  • Industry: Human Resources
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
1

3.0
Reviewed on 23/10/2020

uAttend cannot alert you if someone does not punch in!

Since they became Workwell, the support assistance has really gone downhill. They don't answer their phones on time, they don't respond quickly to support requests.

Pros

I have liked that uAttend is pretty easy to setup and use.

Cons

The software has no capability to alert a supervisor if an employee does not punch in. It can alert you if a person punches in or out early or late but if the person just doesn't show up at all, radio silence. So our supervisors are having to constantly check the app to see if a person has arrived at all. Such a basic, minimal, requirement for timeclock software. Completely invalidates any positive features about the product. And support will tell you that many other customers have requested this (for years apparently) but it is not even "on the roadmap." Good grief.

Sean
  • Industry: Environmental Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
3

4.0
Reviewed on 20/12/2022

Works well.

Over all it is a good system. Other than a few minor bugs, I’m satisfied with this system.

Pros

I like the mobile access for employees. They’re able to see all their PTO anytime they need it.

Cons

Mobile app is buggy and unreliable at times. Punches don’t always sync between the app and clock.

Chris
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 9/04/2019

Awesome timeclock and software

This time clock automatically calculates time based on your choosing of payroll. You can print all timesheets in one portal, and even send by email directly from the admin web page. Overall wonderful experience and proud customer since 2016.

Pros

-Everything runs perfectly smooth.
-Can be used wireless or hard wired with Cat5 Ethernet cable.
-Very simple to use web page
-Users can punch in by app, phone number as an option or fingerprint.
-Very simple management tools for Admin. (setting up users, adding, deleting, changes)
-Ability to manually punch users in with Admin/manager access (in case of disasters, etc)
-Customer service seems very personalized and quick to respond by email or phone.
-Very easy to troubleshoot as Admin.
-Great for the price!

Cons

None, everything is great. There is nothing .

Verified Reviewer
  • Industry: Graphic Design
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 2/04/2019

Great product for our needs

We have noticed that since switching to uAttend our employees have become more responsible about tracking their time and we have been able catch certain situations where the time clocks have been abused and make the corrections or take the necessary disciplinary action.

Pros

This software is pretty easy to learn quickly and has many useful features that have aided us in making time tracking and payroll so much more streamlined and easier. We especially appreciate the time off request feature in the software. We also really enjoy the location services feature and the ability to lock certain employees locations that they are able to clock in and out from.

Cons

There are a few features that are a little annoying. You have the ability to set paid or unpaid holidays throughout the year but there is not an option for setting recurring holidays, you have to reset the holiday dates every year. Also, the software also has a mobile app which is very convenient, however, the app is currently very basic and does not have all the same features and capabilities that you have access to on the web version.

Art
  • Industry: Facilities Services
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5.0
Reviewed on 2/01/2023

Excellent software!!

Love the product. Customer service is excellent!!!

Pros

Easy to use. Easy to navigate. Fast response time!

Cons

Wish it kept track of days off! Does not record.

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