Salesforce Platform

Pros

Salesforce has a large, active community and extensive documentation. The Trailblazer Community provides forums, user groups, and events for networking and support. Additionally, Trailhead offers free, interactive learning modules for users of all skill levels.

Cons

Although Salesforce is highly customizable, certain limitations within its framework can make it difficult to implement very specific or unique requirements without resorting to workarounds or third-party solutions.

Pros

Our approach means that we have all key business processes (and subsequent data) in one location. This also provided consistency in approach and allows us to transform our processes as we adopt onto Salesforce.
The tool itself is incredibly flexible and powerful, and has never failed to meet our needs.

Cons

Development / developers need to be expert in Salesforce code, a non-technical user is not able to configure the system, even with 'easy' requirements. It's not a massive issue BUT one that small/medium size organisations need to plan for.

Pros

Salesforce is the complete CRM system that all companies need; its wide catalog of products works for any company's industry. Salesforce has helped us to centralize, organize, and structure our data efficiently.

Cons

Sometimes, working with integrations is difficult, but we have managed to get them worked as needed.

Pros

What I liked most about Salesforce was how easy it was to integrate with other applications that my company uses. This gave us something our previous CRM didn't.

Cons

The cons about Salesforce was how difficult it was to navigate the UI. I've heard good things about the UI, but my own experience with it was overwhelming, as there was so much going on at all times.

Pros

Completely customizable to the company/business needs. Incredibly powerful tech to automate nearly every marketing channel in a large scale business. Once its built out, you'll never need another marketing tech product.

Cons

Very robust and is priced as such. Not a great solution for small-to-medium sized businesses.

Pros

There is a lot of data that you can get access to within the salesforce platform, and the customization works well for integration

Cons

As a user who is not in there every day, the new lightening platform is awkward and difficult to find anything. We often have to change the view to the old view to find anything and that should not be the case.

Pros

Salesforce can do it all. I have used it at every company I have worked for in Sales and Sales Leadership.

Cons

The UI is a bit dated. I also wish that Dashboards would refresh in real time.

Pros

It is easy to keep track of tasks, leads, opps etc I love how we can open multiple pages on one page and we do not have to open a different tab.

Cons

How it signs out after a while, but this is okay it is one click to sign back in.

Pros

The variety and customization available for a complete CRM experience.

Cons

The integration with other apps can get boggy.

Pros

I like that there are different features that help track what is sold and targets

Cons

I dislike the layout of the software and think it should be more accessibile or have the option for these features

Pros

Salesforce App Cloud is a comprehensive platform that offers a suite of tools designed for building, managing, and deploying business applications. It integrates various services including Heroku, Force.com, and AppExchange, making it versatile for different types of app development.

Key strengths include its strong integration capabilities, allowing seamless connection with Salesforce's CRM and other third-party systems. This feature is particularly beneficial for businesses looking to maintain a unified ecosystem. The platform also offers robust security features, ensuring data protection and compliance with industry standards.

The user interface is intuitive and user-friendly, facilitating rapid app development and deployment, even for those with limited coding experience. This is enhanced by a rich set of pre-built components and templates available through AppExchange.

Overall, Salesforce App Cloud is an effective solution for enterprises looking to streamline their application development process, particularly those already invested in the Salesforce ecosystem. Its robust features and integrations make it a powerful tool for creating a wide range of business applications.

Cons

The platform may present a steep learning curve for beginners, and the cost can be a consideration for small businesses or individual developers.

Pros

The platform is hugely scalable and adaptable for the majority of business needs.
Our requirement for business process automation and data integration is complex and not met by the majority of providers. The Salesforce platform is integral to our strategy and meets both our current and near future needs.

Cons

The scale of the platforn does require the correct knowledge to get the most out of it.
Whilst its plug & play for basic reuqirements, for anyone with a good level of systems ecperience, to get a complex use case designed and built and maintained requires significant investment.

Pros

It can do anything you need it do and it can be customized to multiple business units.

Cons

The cost of getting things set up the way you want them is large from both a time and monetary perspective

Pros

SF gives the ability to keep all of your data at your fingertips to track and manage the customer lifecycle easily.

Cons

SF is complicated to configure - it could be easier and more user friendly to quickly and easily configure features and establish an easy to use account page with a depth of features for sales and account management.

Pros

We can easily organize tasks, set deadlines, and prioritize activities with just a few taps. The app's streamlined design makes it a joy to use, whether you're managing personal errands or professional projects.

Cons

Better competition with Chrome using ...

Pros

What I really like about Salesforce Platform is that it is very easy to customize. you can personalize it to suit your needs, add more modules, and customize the software to fit the business's needs. For example, our sales team can send out personalized emails to customers, which are more effective.

Cons

what I don't like about Salesforce is the lack of adoption and the synchronization problem with the system

Alternatives Considered

Pros

Not very much. It is poorly conceived; everything is based on opportunities

Cons

As a Complaint handling tool, it assumes the user is selling toasters or laptops, not regulated medical devices.

Pros

The platform has extended capabilities to build any use case

Cons

The platform is becoming more and more complex and maintenance costs can be high

Pros

Easy to use / updates quickly - room for several dashboards - everything under one system . Easy to edit

Cons

It takes a lot of steps to change or update dashboard . Limited amount of dashboards . So we have to rearrange dashboard when implementing new procedures

Pros

Great potential for automation, lots of features, customizable

Cons

Very difficult to customize and complicated to set up, no chat support

Pros

Salesforce makes it easy to manage customers and their accounts.

Cons

The price and the complexity of the platform.

Pros

It integrates with everything and can push data through other filters easily.

Cons

It looks old and cumbersome. It's so 2008

Pros

I work at a company built on Salesforce. Great with integrations and also managing workflow, business, etc.

Cons

It's a low-code/no-code platform, but sometimes I troubleshoot with simple tasks and reporting.

Pros

I like that my company has been able to set up pages for each client we have, so when I need to reference something about my own client or a client of someone else, the information is readily available and provides any detailed history of what has happened on the account.

Cons

I'm new to using it, and have a very specific purpose that I use it for, so thus far I have no cons.

Pros

Syncing with other tools such as Slack and Totango, and automatically updating the data and the information. Also, the report area is helping us to maintain and plan for our next action steps with our business.

Cons

Nothing observed until now, the software features meet my daily needs to perform at my work.