Solutionreach
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- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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The best time saver in the office
The time they save me allows me to focus my attention to more pressing matters-I don't have to do phone call reminders for appointments, and no more recall! They do it all! They also keep tabs on reviews for me! Heaven forbid we get a less than stellar review, and I am notified immediately, so this can be rectified-if possible immediately.
Pros
They do the work of at least 3 employees, more if you are a bigger office! Saves me time, phone calls, headaches! I can do a link for payment, I love texting patients, I can multitask with this and not miss anything!
Cons
A few features aren't super user friendly, I have to search out and find how to do a few things, they sync process is also a little slow.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Solutionreach review
Support is hit or miss some years. Overall I've had a good experience and would recommend them.
Pros
Conversations, recalls, newsletters are all very easy to use. They've helped us a lot over the years.
Cons
I wish it wrote back to our PM "better". It would be more effective.
Alternatives Considered
PromptReasons for Switching to Solutionreach
Less expensive for a similar product at the time on implementation.- Industry: Medical Practice
- Company size: 11–50 Employees
- Used for 2+ years
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Reach all your contact solutions with Solutionreach
Pros
easy to use,love the texting and automatic patient reminders, the newsletters and birthday wishes all work seamlessly
Cons
The automatic reviews at one time had no filters but they have since correct that so don't really have any problems.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Admin Assistance
It was very good but the price was a little high
Pros
The News Letter are fantastic. A very large selection and easy to use. The SR pay was very helpful.
Cons
The text service needs to be updated. The price was a little high. We have new system which includes phones
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Okay product for dental office needs
We used Solutionreach for several years before switching to a company that we felt was a better fit for our office. Solutionreach is a good product, but I believe there is room for improvement in several areas.
Pros
Ease of use, effective communication and appointment reminder platform for our practice
Cons
Cost was higher than other products that perform as well or better