4.2
Overall rating
Reviews

4.2
Overall rating
Reviews

About Ontraport

Ontraport is a no-code business software that empowers service businesses to systemize and scale. Ontraport manages and automates the entire buying cycle, resulting in faster growth while freeing up business owners and teams to deliver more customer value. Ontraport’s full set of marketing, sales and business operations features include CRM, automation, payments, sales pipeline, web apps, tracking, email and SMS, landing pages, and membership sites. Service providers of all kinds — including consultants and agencies, coaches and advisors, and personal and professional service providers — trust Ontraport to achieve more growth with less work. For more information, visit www.ontraport.com.
Ontraport Software - With Ontraport, you can build dynamic websites and web apps that offer your visitors personalized experiences. Business of all sizes use Ontraport to create blogs, customer portals, online courses, directories and more.
Ontraport Software - Ontraport Calendar makes it possible to manage appointment booking, reminders and follow-up in one place.
Ontraport Software - With 150+ video lessons on marketing, sales, payments, membership and web apps, Ontraport University is your free resource to learn everything you need to know about building a business online.
Ontraport Software - Ontraport's drag-and-drop page builder allows you to create higher-converting web pages in minutes.
Ontraport Software - See all the metrics you need, exactly how you need them with Ontraport’s visual reports.
Ontraport Software - Use Ontraport's robust funnel building software to automate and scale any marketing or sales process to get more customers with less work.
Ontraport video
Ontraport Software - With Ontraport, you can build dynamic websites and web apps that offer your visitors personalized experiences. Business of all sizes use Ontraport to create blogs, customer portals, online courses, directories and more. - thumbnail
Ontraport Software - Ontraport Calendar makes it possible to manage appointment booking, reminders and follow-up in one place. - thumbnail
Ontraport Software - With 150+ video lessons on marketing, sales, payments, membership and web apps, Ontraport University is your free resource to learn everything you need to know about building a business online. - thumbnail
Ontraport Software - Ontraport's drag-and-drop page builder allows you to create higher-converting web pages in minutes. - thumbnail
Ontraport Software - See all the metrics you need, exactly how you need them with Ontraport’s visual reports. - thumbnail

Ontraport pricing

Ontraport does not have a free version but does offer a free trial. Ontraport paid version starts at US$29.00/month.

Starting Price:
US$29.00/month
Free Version:
No
Free trial:
Yes

Alternatives to Ontraport

Ontraport Reviews

Feature rating

Value for Money
3.8
Functionality
4.2
Ease of Use
3.8
Customer Support
4.3
5 reviews of 89 View all reviews
Mitch
Mitch
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 8/11/2017

Ontraport is so powerful and flexible - almost to the point of overwhelm

The biggest benefit is that it allows us to intelligently segment our customers and have a true CRM where we can see what happened when and troubleshoot errors.

Pros

You can just do so much with this software. It's amazing to have the ability to use such a powerful tool where we can design helpful systems for all aspects of our business without ever having to pay or consult a developer. The new updates they have made to the software have been amazing, and I love how there is always a helpful support person just one click away if you ever get stuck.

Cons

Because the software can do so much and is so flexible, it can be a bit overwhelming and at times confusing because you end up doing things in a non-standard way which can lead to a messy account.

Response from Ontraport

Hi Mitch!

There are so many possibilities within ONTRAPORT. A best practice is to think through each process and what reporting you would like before building. You can always share your build with the ONTRAPORT Facebook User Community to get feedback before launching. Our experts and power users usually do this to see if there are other ways to build more efficiently.

Replied 1/06/2018
Andres
Andres
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
5
Ease of Use
4
Customer Support
4

5
Reviewed on 21/05/2021

Great software but you have to be an advanced user to use it properly

I've been using ontraport for more than 6 years and it's a great tool, but you have to be an advanced user to use it properly.

Pros

Very complete for marketing automations and advanced marketing campaigns that include lead generation and sales (including one click upsells), however, it's for advanced users.

Cons

The user interface needs work, specifically metrics and reports. It's too complex and need many filters to get what you want.

Response from Ontraport

Thanks for your feedback, Andres. We understand that there is a learning curve with the app (as there is for most technology) which is why we've launched Ontraport University. OPU offers 150+ video lessons on all things Ontraport and is free to all our users. Check it out here: https://ontraport.com/university

Replied 13/05/2022
Verified Reviewer
  • Industry: Alternative Medicine
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
2
Features
4
Ease of Use
2
Customer Support
5

3
Reviewed on 1/12/2019

I Tried It for 6 Months This Is What I Found:

I had a few really hard sales people; just not very nice. After my first (kind-of) set up call, I just stopped doing it because I was told everything I had been doing (for the last 10 years) was old, wrong, and shoddy. I was informed the only way to fix it was with Ontraport.
In 20+ years of business, that one on-boarding call ranks one of my worst experiences. Just because of that, I can't recommend Ontraport to anyone that I know. I'd never want my business or my name associated with a company that talks to people the way that I had been talked to.

What I've come away with: Ontraport has the best customer service (amazing people and policies, just fabulous!) but they don't pay their affiliates and they use mean, fear-based high pressure sales to get you to upgrade or to keep you from cancelling.

Pros

The landing pages are fabulous! You can add a sales forms and up-sale sections. If you understand sales funnels, you may really like it.

They have great customer service and there's always a way to talk to someone. You can chat with someone, schedule mini-screen share sessions and schedule longer training calls. All of my customer service interactions were fabulous.

Cons

There was a lacking in the template area, for me. It was not a simple as it would seem- my stuff kept crashing; I don't recommend larger images, files, or .gifs. They don't support .html, so if you have things you want to embed, it's a chore and there isn't any technical support.

It's a lot of work for one person. This would be better for a mid-size or larger company. I wouldn't recommend it for any sole proprietors, independents or contractors.

Beware of the affiliate program, just keep a watch on it: I signed up under a friend of mine. They never got the affiliate pay out. They should have been paid for 6 months. When I complained, they put in a ticket and he was only paid for 4 months. Plus, they hold any commissions for 90 days. If your sign up doesn't stay for over 90 days, you don't get paid at all.

Brooke
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
2
Features
4
Ease of Use
3
Customer Support
4

4
Reviewed on 22/08/2022

Very versatile

Ontraport is a great platform and they are making it better all the time.

Pros

The automations are great. You can create campaigns that automate a lot of tasks and triggers in a single campaign.

Cons

It doesn't connect with a lot of other r platforms. The tracking and dashboard isn't very good compared to Keap.

Alternatives Considered

Keap

Reasons for Choosing Ontraport

Couldn't run multiple products

Switched From

Zoho CRM

Reasons for Switching to Ontraport

Cheaper

Response from Ontraport

Hi Brooke! We're consistently adding new integrations to the platform so keep an eye out. Thanks for the feedback!

Replied 17/02/2023
Sarah
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
3

4
Reviewed on 11/07/2017

Not bad, but in hindsight I would probably pick a different CRM for us

Pros

-The campaigns feature is really comprehensive and easy to use, once you understand it. There is a bit of a learning curve.
-The Email template builder is a pretty nice plus - this was something we really wanted in a CRM, although it could use some work.
-HTML editor for emails is available.
-Custom fields, link tracking and automatic tagging can be set up, which is great.

Cons

-Hardly any of their customer service reps seem to understand how the software works. After calling and emailing support multiple times to get help setting up our first campaign, I talked to only one person who was able to give us a comprehensive and complete solution that suited our needs. Other people would constantly refer us to someone else or straight up say they didn't know/didn't offer that kind of support.
-Nothing you do is saved automatically. If you're used to software with autosave (which I was), you're going to be in for a world of hurt if you forget to save regularly.
-The Email templates are too rigid for my liking. I wish you could do more with it. We also have issues sometimes when sending emails where two objects which are both centered will appear in different positions, and there isn't anything that can be done about it, and other little bugs like that.
-There's no mobile preview for email templates. You have to scale the window down to the size of a mobile phone to get the idea.

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