Ontraport

Pros

Their support is something out of this world! Congrats on that because along with a good developed all-in-one solution, they can answer fast and reliably

Cons

I don't see anything I could suggest then right now to be honest

Pros

The email management and sales recording data are very helpful and critical to my business. There were a lot of tools that I did not utilize and needed for a business my size.

Cons

There are a lot of features, which you pay for, regardless of whether you use them. For simple email management, there are other options. For full-scale client management, Ontraport may be a good fit.

Alternatives Considered

Reasons for Switching to Ontraport

Pros

Variety of templates, and ease of use are among the best things about this software.

Cons

Occasionally, things would be repetitive. E-mail previews were also necessary because the content did not look the same once sent as it did when in edit.

Pros

1. Ease of use, a great tool for all my marketing and automation. You have to try it to really understand
2. Support, many of whom I now know on first name basis - Ontraport attracts top notch people to be part of their team and they bend over backwards to help, especially if mistakes are made... I find them extremely proactive.
3 Come for the software, stay for the people. Not only are the staff extremely good at what they do but so are the leaders. Every dept head I've spoken with has been extraordinary and a credit to [SENSITIVE CONTENT HIDDEN] who himself is all over the wider community. All of this plus the Facebook Community which is amazing, no question too dumb or too complex, everyone within the wider community is very helpful.

Cons

The knowledge base could probably do with more detail but I can normally get the answer I need from the community with is very strong and healthy

Alternatives Considered

Reasons for Choosing Ontraport

Reasons for Switching to Ontraport

Pros

Their sales page designs were outstanding and very easy to create and set up! In my very first funnel that I set up, we were able to generate thousands of dollars in sales within just a few days!

Cons

I didn't like their CRM (at the time). It was really difficult for me to use and I found it clunky and messy which cost me a lot of time with deleting and re-adding etc.

Alternatives Considered

Reasons for Choosing Ontraport

Switched From

Reasons for Switching to Ontraport

Pros

Nice user interface and overall capabilities. Good task management abilities along with contact management services. The support is simply best in class and the Facebook support group is stellar.

Cons

It's slow compared to other similar systems I've used. You also have to "click your mouse button" way more times than similar services to actually do things inside the system. For example, it may take 6 or 7 mouse clicks to create a basic task whereas past services I've used required only 2 or 3. This is extremely frustrating in terms of productivity. Overall the pros outweigh the cons - but I sure wish they'd address the cons.

Alternatives Considered

Reasons for Choosing Ontraport

Switched From

Reasons for Switching to Ontraport

Pros

Ontraport is super customizable and intuitive to use. We use the email marketing tool and manage our leads through the sales pipeline. I love the automation component of Ontraport also.

Cons

I wish there was a way that Deals could be auto-created because at the moment we are using the "Contacts" section as this is the only way leads can be auto added via the Zapier integration.

Pros

Pros are that it seems that initially they were willing to help us integrate.

Cons

After moving our subscribers to another service we saw a near instant jump in opens. From 9% with Ontraport to 23.5% with the new service.

Alternatives Considered

Reasons for Switching to Ontraport

Pros

Ontraport is very functional, the email marketing campaigns work super well, the delivery is great and the automations are very good.

Cons

The email template designs are outdated, the tool is hard to navigate, and there is definitely a learning curve to use it. The tool also needs to find a solution for tracking traffic sources.

Pros

Automations, though a bit different in concept from some, makes sense and is intuitive to work with.

Cons

Missing some automation for my needs, though it may not for some business models.

Pros

I have been using Ontraport since early 2016 and it's been a reliable backbone for my business. There were some small issues along the way, but they were mostly user errors and they were quickly addressed by the support.

The flexibility that Ontraport offers is incredible. A couple of years ago you would need a team of programmers to achieve what they offer. Incredible tool.

Cons

Hard to think of any. Really happy with the service provided.

Alternatives Considered

Reasons for Choosing Ontraport

Switched From

Pros

The ability to customize the contacts page and the ability to create landing pages is what sold us.

Cons

Really meant for product driven sales more than service driven like us. While the landing pages are a real plus the limitations to creating certain looks, etc. is also frustrating.

Alternatives Considered

Reasons for Choosing Ontraport

Reasons for Switching to Ontraport

Pros

I like the functionality of campaigns, tags, triggers, and sequences most. It's very helpful and means I can automate what I would otherwise have to pay someone else to do.

Cons

The inability to sanitize campaign data during testing (i.e. I test buy a product and lifetime customer value report will always say I earned $X - I cannot reset it after testing, unless I want to copy and paste the whole campaign to start again, which would require more time to test.

Also, it's a fairly slow/bandwidth intensive software to use.

Pros

Ontraport makes marketing and selling in my business effective and easy. With great email deliverability I don't have to worry that my marketing messages aren't getting to my prospects and customers. The payment processing and affiliate systems allow me to accept payments for my services and products and have my partners share them with their communities so I can help more people get the solutions they need. But the best part is how automated everything can be with the sequences, tasks, and if/then rules. No matter what the event: a client signs up, a promotion runs, a prospect wants to talk to me about how I can help them, everything that needs to happen to deliver a quality experience them, happens and it's on autopilot. And on top of all of that the support team isn't knowledgable and fast when I have a question about how I could use the system better to accomplish my goals. I couldn't be happier about my experience with Ontraport and love sharing it as a resource with my clients.

Cons

I don't have one complaint about the Ontraport system or the company. The staff are friendly and really care about the success of their customers. They are careful to roll out updates after thorough testing and creating new features that the community of users wants.

Pros

When you get stuck, the tech support is right there to walk you through.

Cons

You can't tag an order bump to my knowledge.

Alternatives Considered

Pros

-The campaigns feature is really comprehensive and easy to use, once you understand it. There is a bit of a learning curve.
-The Email template builder is a pretty nice plus - this was something we really wanted in a CRM, although it could use some work.
-HTML editor for emails is available.
-Custom fields, link tracking and automatic tagging can be set up, which is great.

Cons

-Hardly any of their customer service reps seem to understand how the software works. After calling and emailing support multiple times to get help setting up our first campaign, I talked to only one person who was able to give us a comprehensive and complete solution that suited our needs. Other people would constantly refer us to someone else or straight up say they didn't know/didn't offer that kind of support.
-Nothing you do is saved automatically. If you're used to software with autosave (which I was), you're going to be in for a world of hurt if you forget to save regularly.
-The Email templates are too rigid for my liking. I wish you could do more with it. We also have issues sometimes when sending emails where two objects which are both centered will appear in different positions, and there isn't anything that can be done about it, and other little bugs like that.
-There's no mobile preview for email templates. You have to scale the window down to the size of a mobile phone to get the idea.

Pros

It allows me to have all the assets and platform of a funnel in one software, so I can analyze in which part are my leads or my clients; I can easily know which part of my funnel is broken.

On Ontraport you can create entire campaigns, landings, email marketing, SMS reminders, etc. It also works as CRM so your marketing and Sales team can be on the same page.

Cons

It´s not easy to use, we lose quite a time trying to understand it and even when we have this software for more than a year not all the members of my team know how to use it or use it at it´s most.

Pros

What I like most about this software is the Class A customer support. Communication is on-going and great if there are issues.

Cons

I wish the dashboard was more intuitive. Very often, the software seems to be lagging dragging out simple tasks and making it difficult for our team to accomplish daily tasks efficiently.

Pros

Customer Service is amazing! Very helpful

Cons

Room for error / oversights with automations

Pros

The Training Videos and Customer support

Cons

I can not think anything I have not liked so far.

Pros

Cancelling the account - very little about the tool is good enough

Cons

bad email formatting - lead tracking - customer support - interface

Pros

Customer automation. Customer support calls are highly beneficial. Potential customer information capture.

Cons

The unsubscribe feature lacks the ability to unsubscribe from just the one email. It relates to the whole campaign

Pros

The customer service support is outstanding. Ontraport is basically a very scalable system - if you know how to use it. Their staff are amazing at helping you with your questions and in teaching you how to use the system.

Cons

At present, the price. In USD it is making it quite unaffordable due to a falling AUD where I live. Also I feel the system needs to be tiered. I don't use it as much to warrant the fee per month but don't want to leave the system either.

Pros

Ontraport is very comparable to Infusionsoft, and it's cheaper though the difference in pricing has limitations due to Ontraport's odd pricing tiers. It does however surpass Infusionsoft when it comes to the flexibility in customising things, and the creation of forms, landing pages and emails is superb. It has one of the best automation features and editors I've come across.

Cons

You can't get a free trial. So you either pay and use the 90 days money back guarantee, or find a friend who has it to see it in action and try it out. The pricing tiers are rather odd as there's no middle ground. The difference in price between having 2500 contacts and 25000 is double. The lack of scaling of the pricing can be an issue for smaller/medium sized businesses.

Pros

I like the way my business runs on it.

I own a small business (3 employees) and was having troubling scaling. The more customers I got, the more time I had to spend juggling just to keep my business afloat. I was using a bunch of different technologies, couldn't get them to talk to each other, and was so frustrated with technology.

Then came ONTRAPORT. My business now runs on autopilot. I have free time and am making a lot more money (now that technology isn't a roadblock).

The customer support is fantastic. They've done a stand-up job supporting me and worked overtime once to help me with a launch.

Cons

I've been waiting on the release of their updated software. ONTRAPORT is great as it is, but I can't wait for the extra features.

Pros

This tool allows me to automate, connect and optimize my marketing via social media marketing, e-mail advertising, A/B testing, visitor tracking for better conversion and analytics.

Cons

Apart from its relatively high cost, I haven't encountered any major problems with this tool.

Pros

Incredible customer support, along with the platforms features and unlimited capabilities really sets this software heads and shoulders above the rest. Everything really can be consolidated into this one platform, saving you time and headaches with deploying your business with a automated platform.

Cons

In the past, when new features were released, they could be a bit buggy from my experience for the first couple of months. However, their latest "CMS" release (which is a feature that allows you to build SAAS apps right in their platform!) came out without any significant issues, and the feature release they did before that one (mobile app) also seemed to be flawless.

Pros

Very complete for marketing automations and advanced marketing campaigns that include lead generation and sales (including one click upsells), however, it's for advanced users.

Cons

The user interface needs work, specifically metrics and reports. It's too complex and need many filters to get what you want.

Pros

The landing pages are fabulous! You can add a sales forms and up-sale sections. If you understand sales funnels, you may really like it.

They have great customer service and there's always a way to talk to someone. You can chat with someone, schedule mini-screen share sessions and schedule longer training calls. All of my customer service interactions were fabulous.

Cons

There was a lacking in the template area, for me. It was not a simple as it would seem- my stuff kept crashing; I don't recommend larger images, files, or .gifs. They don't support .html, so if you have things you want to embed, it's a chore and there isn't any technical support.

It's a lot of work for one person. This would be better for a mid-size or larger company. I wouldn't recommend it for any sole proprietors, independents or contractors.

Beware of the affiliate program, just keep a watch on it: I signed up under a friend of mine. They never got the affiliate pay out. They should have been paid for 6 months. When I complained, they put in a ticket and he was only paid for 4 months. Plus, they hold any commissions for 90 days. If your sign up doesn't stay for over 90 days, you don't get paid at all.

Pros

Amazing page builder, with templates and global blocks. Super easy to use.

Cons

No European support - you have to wait until 4pm for answers.
Often page load times very slow.
Statistics and Split test don't work

Pros

I love this CRM! Ontraport has changed the way I do business and I recommend it to all my clients (and let's face it - to anyone who will listen). The support is wonderful and the platform is powerful. You can set up any funnel you can dream up! Before OP, I was overworked, after getting OP I have so much more time to pour into my clients. You won't regret making the leap! Questions - ask me!

Cons

The only thing is that at the time of this review they don't YET have countdown timers in their emails - but the key word is "YET" because they are always taking new feature requests from their community.

Pros

The email marketing and the ability to create landing pages, and even text donors is great. My nonprofit was using a portion of the for-profit parent company's account to save money but we have since switched to a donor management system.

Cons

This is not suited for nonprofit fundraising at all. Anything related to donor management had to be custom built. We used stripe to integrate incoming donations, but we needed more features including the opportunity to ask donors to cover fees.

Alternatives Considered

Pros

You can just do so much with this software. It's amazing to have the ability to use such a powerful tool where we can design helpful systems for all aspects of our business without ever having to pay or consult a developer. The new updates they have made to the software have been amazing, and I love how there is always a helpful support person just one click away if you ever get stuck.

Cons

Because the software can do so much and is so flexible, it can be a bit overwhelming and at times confusing because you end up doing things in a non-standard way which can lead to a messy account.

Pros

I like how easy it is to create a sequence of events from start to finish--a page for customers to visit, a form to fill out, an email to send them upon form submission, a page to be routed to, a campaign of future emails to be added to... it's all so simple to set up with Ontraport's vastly powerful tools and visually intuitive interface.

Cons

Some quirks and bugs in the page editors can make building a page frustrating--for instance, in the sidebar where you upload a photo for a certain block of the page, your cursor naturally tracks over Ontraport's sample photos on the way to the Submit button--and hovering over one of those images causes it to be chosen, overwriting the image you just uploaded and inserted. I have to take a scenic route in a big C-shape with my cursor to avoid this happening. Little quirks like that stack up and become pretty frustrating.

Pros

Ontraport does a lot of things. For the small businesses that are just starting and not sure what they want, Ontraport is great.

Cons

Ontraport made me terrified of all-in-one solution packages. It does a lot of things... but nothing well. Every solution that it solves also has a huge "Yes, BUT..." Rising prices, followed by my inability to do what I need for it to do perfectly, has made me leave Ontraport.

Like, being able to control permissions for wordpress pages is neat. But incredibly tedious to disable access when there's a lot of content. Subscriptions would be hard to manage if the customer had multiple products. Email campaigns were difficult to execute. Just a long laundry list of problems.

If you're a small business that DOES know what you want, and the software to handle it -- I recommend that solution instead.

Pros

The automations are great. You can create campaigns that automate a lot of tasks and triggers in a single campaign.

Cons

It doesn't connect with a lot of other r platforms. The tracking and dashboard isn't very good compared to Keap.

Alternatives Considered

Reasons for Choosing Ontraport

Switched From

Reasons for Switching to Ontraport

Pros

At first it looked simple and the Dashboard with the navigation on the menu is okay to get used to it.

Cons

1. The Automation isn't working, even when following all the steps and get support to double check that everything is in order, I have a landing page setup with the correct optin form and the campaign email messages are in order too, but it does not trigger the campaign when I optin with an email address.
2. The Page building tool is sometimes cluncky and freezes on you, so one has to go back and refresh the page, before you can proceed with setting up and building your Landing or Sale Pages.
3. Confusing structure on how to setup an automation, there are so many small steps in between that one has to consider that if you are not a technical genius you will need a Psychiatrist after having completed a setup, because of the stress you will go through getting there.
4. Expensive for what it does and not practical, very time consuming to get even the first campaign launched, 2 months passed and I have yet to experience the Benefits of using ontraport.

Pros

I use Ontraport as a team member to manage client files and support membership-related inquiries.

I love how easy it is to work with client files and support customers with their inquiries. In general, I've found this particular Ontraport feature relatively easy to learn, and in comparison, found it much easier and more user-intuitive than Infusionsoft.

I can't speak to the marketing automation aspects, other than my client has installed a powerful and complex automated marketing email system and it seems to work quite well.

Overall, this is a great software, especially if you're thinking of outsourcing CRM and support-related tasks.

Cons

I can't find any drawbacks for using this software. From what I understand support has also been wonderful whenever my client has needed to contact them.

Pros

The customer support is really good. Very responsive and goes the extra mile.

Cons

Very large learning curve. Many of the terms used are not the same as other similar programs. If you are a solo entrepreneur and want to do something as simple as send an email, you would have to learn the system. If you have a support team, they will have to become expert to use it effectively.

Pros

We are on our way to taking over the world using this software. It has opened up so many doors for us. Originally, we were looking for a software to create a "drip" email marketing campaign. After talking to ONTRAPORT customer service about all the features, we ended up completely migrating our CRM from another software. We even use it to create customized landing pages for our clients. We've done way more than we ever intended to do with ONTRAPORT. The customer service, training, and knowledge base are out of this world.

Cons

The only thing I find somewhat frustrating is the inability to do certain things. For example, when I'm creating a new email, I have certain limitations for what I can do to the text in an email or the formatting. There's usually a somewhat comparable workaround, and they add new features regularly, but it is a little annoying when you have a vision you can't completely bring to life immediately.

Pros

Ontraport Sales and its automation documents to clients are amazing. They have an effective customer support system and are always there to render any possible assistance whenever I experience any issue.

Cons

They don't have flexible mobile App features, to have the best experience with Ontraport, I recommend using their desktop version. It will be super cool if you could improve your email tracking for each individual user.

Pros

Ontraport is amazing - its vast number of features means it can supercharge your business. From drag and drop web page construction to marketing funnels and all the standard CRM features, it means my business can be nearly fully automated, from SMS reminders to the checkout.

Cons

User interface can take a bit of getting used to but with each update and new release, it's getting much easier.

Pros

Most importantly, I'm not very good at using Ontraport. Therefore, the biggest pro for the software is the really exceptional customer service. It's very important that I can access an expert who can tell me exactly what's going wrong with my scripts and automations, because honestly it can get really confusing pretty quickly.

Cons

Sometimes I experience issues with usability on different browsers. For example, you can only edit postcards using Firefox, which isn't one of our standard browsers.

Pros

It is essentially a 'full stack' tool in that you can create your marketing web pages and forms in Ontraport that then connect directly to your CRM, email, marketing automation, etc tools

It has the potential to be powerful and allow what would normally take multiple tools to be housed all in one.

Cons

It was complicated to use. It was honestly easier to manage multiple different tools and tie them together via Zapier or API or other integrations. Had multiple frustrating issues working with the Ontraport tool to the point where we ended up switching away.

Pros

very complex
powerful sales funnel platform
email automation at the highest level

Cons

landing page builder is very old school
not being able to add css into emails

Pros

the data collecting part is easy. like how many people opened and clicked is a huge factor for email list managers.

Cons

Some goals arent working as expected. Not all the time but I did SMS recently and I am happy that Chase helped me to dig into it.

Pros

I liked the notes option, so I could track updates on customers made to accounts by other members of the team. This gave Ontraport a few CRM functionalities.

Cons

We had a lot of trouble with this as a shopping cart. It was unreliable at best and I found it difficult to find the data I needed in a straightforward way. We have since switched to HubSpot for campaigns and UltraCart for our shopping cart, and find the integration there to be simpler and more reliable than Ontraport alone.

Pros

We love that these systems help to streamline everything from client onboarding to actually billing our clients monthly.

Cons

It is a little pricey on a monthly basis, but the amount of time it saves us is almost invaluable. They do have their branding on the automation that we haven't figured out how to take off of the emails.

Pros

It's super powerful and has a lot of extensions via Zapier. The live chat contact support is AWESOME!

Cons

To be honest. nothing. After trying mailchimp and mailerlite, Ontraport is way better!

Pros

I really like the hands on customer service, we have had multiple "how to" conference calls that were extremely helpful. I also like the easy, clean templates. The Email automation has improved our efficiency.

Cons

None off the top of my head really. I have only been using this for 6-12 months. Would be nice to be able to update or delete sales transactions from a customer profile.