--- description: Review of Prompt Health Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Prompt Health | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Medical Software](/directory/4/practice-management-software/software) > [Prompt Health](/software/316328/prompt) # Prompt Health Canonical: https://www.softwareadvice.co.nz/software/316328/prompt Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/316328/prompt?page=2) > Prompt Health is a cloud-based electronic medical record (EMR) and practice management platform built for outpatient rehabilitation clinics, including physical therapy, occupational therapy, and speech-language pathology practices. Prompt Health serves small to mid-sized clinics looking to manage scheduling, documentation, billing, and patient communication in one place. Core features include customizable clinical documentation templates, automated insurance eligibility checks, integrated billing tools, and a patient portal for appointment booking and messaging. Clinics can use the scheduling tools to reduce gaps in appointments, while the billing features help track claims and payments. Prompt Health is deployed via the cloud, so no local installation is required and staff can access it from any internet-connected device. Support is available through email, live chat, and an online knowledge base, giving clinic staff multiple ways to find help when needed. > > Verdict: Rated **4.8/5** by 51 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 51 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Prompt Therapy Solutions ## Commercial Context - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Please contact Prompt Health for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Activity Dashboard - Activity Tracking - Alerts/Notifications - Analytics - Appointment Management - Approval Process Control - Assessment Management - Automated Scheduling - Billing & Invoicing - Calendar Management - Calendar Sync - Cancellation Management - Charting - Check-in/Check-out - Claims Management - Clinical Documentation - Clinical Notes - Coding Assistance - Commenting/Notes ## Integrations (8 total) - CardConnect - Engage - FOTO - Kno2 - Practice Intel - Second Door Health - SideKick - Weave ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Medical Software](https://www.softwareadvice.co.nz/directory/4/practice-management-software/software) ## Related Categories - [Medical Software](https://www.softwareadvice.co.nz/directory/4/practice-management-software/software) - [Physical Therapy Software](https://www.softwareadvice.co.nz/directory/116/physical-therapy-software/software) - [Patient Scheduling System](https://www.softwareadvice.co.nz/directory/4470/patient-scheduling/software) - [Patient Management Software](https://www.softwareadvice.co.nz/directory/3489/patient-intake/software) - [Patient Check-In Kiosk Software](https://www.softwareadvice.co.nz/directory/3453/patient-kiosk/software) ## Alternatives 1. [Fusion](https://www.softwareadvice.co.nz/software/395326/fusion-web-clinic) — 4.3/5 (717 reviews) 2. [SPRY](https://www.softwareadvice.co.nz/software/379410/spry) — 4.8/5 (73 reviews) 3. [WebPT](https://www.softwareadvice.co.nz/software/1886/webpt-emr) — 4.2/5 (484 reviews) 4. [Nookal](https://www.softwareadvice.co.nz/software/364897/nookal) — 4.5/5 (90 reviews) 5. [Jane](https://www.softwareadvice.co.nz/software/86099/jane) — 4.8/5 (536 reviews) ## Reviews ### "Exceeded my expectations in a really positive way\!" — 5.0/5 > **James** | *13 December 2025* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Intuitive user experience, integrated technology such as the AI sidekick tool, and really effective and responsive support staff. Implementation is really seamless, and their onboarding team has really thought of everything. I use this software daily and I've had a really great experience with this so far. They also have a lot of good partners for integrating features such as faxing, merchant processors, RTM features, and home exercise program softwares. > > **Cons**: The onboarding process is extremely thorough, and for a small business owner that runs a solo practice, it can be very daunting. Cash-based billing features still need to be developed to make it easier for practices that are not billing insurance. Last thing I would say is that I would love other options to integrate with merchant processors. They only allow for one vendor at this time. > > It's a fantastic all-in-one solution that helps the clinician and business owner succeed. Great support. Awesome features. Intelligent integration of AI services that went above my expectations. Would recommend to (mostly) everyone. ----- ### "Excellent\!\!" — 5.0/5 > **George** | *27 January 2026* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: The overall functionality of the platform as well as the prompt plus features. I am also impressed with their willingness to take feedback and implement changes quickly. > > **Cons**: Everything is great\! I really can’t say there is one thing I dislike. They are scheduler is improving at every update. > > First class organization. The service is second to none. I feel like they are more of a partner than an EMR platform. ----- ### "Not a fan of Prompt wouldn't recommend them" — 2.0/5 > **Nicole** | *16 July 2025* | Medical Practice | Recommendation rating: 1.0/10 > > **Pros**: There are nice features with prompt, the billing feature is usually pretty easy and straight forward. > > **Cons**: It's way overpriced for what it is. Most of the features cost extra so you will pay an astronomical amount to get it to do all the things you'd want in an EMR. Customer service is horrible, multiple people reply to the email so you never really get an answer to the initial problem, response are delayed and you can usually find them online before you get a real answer from their customer service. It's not user friendly, the notes take forever to complete, the AI feature works sometimes but not always so it can take longer. The templates help but it's still a lot of unnecessary clicking to add in all the parts of the evaluation or progress note. It's glitchy, it will log you out randomly and you have to refresh to get the tab opened back up and find your note. ERA enrollment instructions were incorrect, costing time with enrollments. Was told multiple wrong information regarding billing tab use and claim submission. It will reject claims but they aren't actually rejected so you will waste time tracking down that information. It doesn't always attach/remove the signed tag when you attach signed progress notes/POC so those will stay in the unsigned documents tab and you will fax them again if you're not careful thereby increasing your cost to SRfax and annoying your providers with multiples of the same POC. It creates more work than helps. > > I've had a lot of issues with prompt. I wouldn't recommend them for smaller practices. They don't seem to know what they are doing when it comes to smaller clinics or startup clinics and you will waste a lot of time and money. ----- ### "Foundation PT Prompt Health Review" — 5.0/5 > **Elvis** | *26 August 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: The system is incredibly user-friendly, making it easy to navigate and manage tasks efficiently. \[sensitive content hidden\] has provided outstanding assistance with billing inquiries, resolving issues quickly and effectively. The online scheduling system is consistently used for both new and existing patients, streamlining the appointment process. > > **Cons**: The built-in HEP exercise library prompts could be improved, although I understand integrations like PT Wired address this. ----- ### "Prompt Review" — 4.0/5 > **Felicia** | *8 May 2025* | Medical Practice | Recommendation rating: 8.0/10 > > **Pros**: Prompt is very user friendly, and has been an easy system to train new staff on. I like that it's web based and can access from anywhere. Love the option to download reports or have a quick view. The Prompt team is always quick to respond and help out with any feature requests. > > **Cons**: The system sometimes lags after an update is made. Normally, any issues get resolved pretty quickly. > > I've had a positive experience with Prompt so far. I enjoy that there is multiple ways to do similar tasks ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/316328/prompt?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/316328/prompt) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data