--- description: Review of Trail Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Trail | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Restaurant Management Software](/directory/2165/restaurant-management/software) > [Trail](/software/312639/trail) # Trail Canonical: https://www.softwareadvice.co.nz/software/312639/trail Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/312639/trail?page=2) > Trail helps hospitality and leisure allows businesses to manage customer check-ins. Users can track guests and offer personalized service accordingly. Trail supports reservations, table management, automatic check-in, point of sale (POS), stock control, scheduling, marketing and reporting operations. Trail includes an order management system that helps businesses deliver customer service by automating sales and taking orders. > > Verdict: Rated **4.9/5** by 7 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 7 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: The Access Group - **Location**: Colchester, UK - **Founded**: 1996 ## Commercial Context - **Starting Price**: £38.00 - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: Per site per month. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Argentina, Australia, Bolivia, Brazil, Canada, Chile, Colombia, Ecuador, Falkland Islands, France, French Guiana, Germany, Guernsey, Guyana, India, Ireland, Isle of Man, Italy, Jersey, Mexico and 13 more ## Features - AI Copilot - API - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Billing & Invoicing - Customer History - Customisable Reports - Employee Management - Kitchen/Menu Management - Multi-Location - Order Management - Performance Metrics - Real-Time Data - Real-Time Notifications - Real-Time Reporting - Real-Time Updates - Reporting & Statistics - Reporting/Analytics - Stock Management ## Integrations (17 total) - Access EPos - Access Maintain Evo - Checkit - Deputy - Epos Now - Epos Now WooCommerce Integration - Fourth - Google Drive - Microsoft Excel - Microsoft Teams - Navitas Compliance - Nutritics - Planday - SafetyCulture - Slack ... and 2 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Restaurant Management Software](https://www.softwareadvice.co.nz/directory/2165/restaurant-management/software) ## Alternatives 1. [Restroworks](https://www.softwareadvice.co.nz/software/77505/restroworks) — 4.9/5 (568 reviews) 2. [KickFin](https://www.softwareadvice.co.nz/software/121813/kickfin) — 4.9/5 (117 reviews) 3. [Yodeck](https://www.softwareadvice.co.nz/software/442194/yodeck) — 4.9/5 (4611 reviews) 4. [Toast POS](https://www.softwareadvice.co.nz/software/4997/toast-pos) — 4.2/5 (549 reviews) 5. [Genius](https://www.softwareadvice.co.nz/software/435569/Genius-for-Restaurants) — 4.5/5 (185 reviews) ## Reviews ### "Amazing features and even better customer support" — 5.0/5 > **Georgia** | *22 April 2021* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: Taking our old open and close lists and various forms required by council to online. > > **Cons**: The generated reports take some time (no more than 30 minutes though) to generate which is a bit annoying. ----- ### "Great Software, Excellent Support" — 5.0/5 > **Marcus** | *1 February 2021* | Retail | Recommendation rating: 10.0/10 > > **Pros**: We used Trail primarily to deal with the transition from a paper system to a digital system and it has worked perfectly, I never have to worry about losing records and most importantly, our EHO is very impressed with it. Trail is very easy to use, it can be customised easily to accommodate those little eccentricates that businesses have, if you are not sure what you need then there are also loads and loads of templates to use. There were a few unique data forms that we use and were not initially available on the Trail library, but the incredibly helpful team built them for us bespoke, and they were in use by our team the very next day. The Trail team are extremely helpful, they are always on hand to provide clear and prompt solutions to any issues I present to them. > > **Cons**: Any issues that I have had seem to have been promptly sorted by the Trail team. > > We have a 5 start score from our EHO. I am very much looking forward to exploring the options that the reporting functions will bring. ----- ### "Trail Review from IP" — 4.0/5 > **Hugh** | *18 November 2019* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: It's a great way for task managing a multi-site business, maintaining both consistency in our operation and keeping on top of all our key daily tasks. We can also keep a live track of how each of our sites operate and help out on any issues that occur over the day. > > **Cons**: It would be great to have the software as an app in time, as its a little clunky to use while out an about on mobile. Better data collection for audits and analytics would be a nice feature. > > Very positive, it's a tool we are using more and more with a variety of additional uses such as internal audits and alerts. The Trail team have been great in any support we need, and super responsive. ----- ### "Love it\!" — 5.0/5 > **Katrin** | *22 November 2019* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: I like that its simple to use, we rarely provide training to our guys, they just bought into the idea straight away. Easy to chop and change as and when I need to. It replaced all our paperwork and I love that I have a full visual of everyone's activity in front of me. It's amazing that trail guys don't stop improving it. > > **Cons**: I honestly don't have anything negative to say. Few tweaks may have needed in the beginning that these were all addressed promptly. Development guys are clearly working very hard to ensure that software is at its best. ----- ### "Game Changing Tool and Customer Service is Second to None" — 5.0/5 > **Cally** | *15 November 2019* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: The ease of use and ability to amend and add tasks as and when needed. The versatility of the tasks for different uses is brilliant and being able to manage everything directly from your phone or laptop, rather than large folders of paperwork being reprinted is eco friendly, cost effective and convenient. > > **Cons**: There are still few outstanding functions that would be really helpful but there is always an open dialogue on this and development is constant. > > The customer service is genuinely second to none. Everyone is so helpful and always willing to try and make things work the way the business needs it to. Help is always accessible - both for technical issues/queries and for practical advise. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/312639/trail?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/312639/trail) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data