vcita

Pros

The freedom to do everything necessary to run a small business

Cons

The credit card processing procedures were a bit ridiculous

Alternatives Considered

Reasons for Switching to vcita

Pros

It's fantastic, made my business admin so much easier!

Cons

Would prefer more options for rescheduling and different blocked off time colours for different things

Alternatives Considered

Reasons for Switching to vcita

Pros

When it works, it's fine BUT when it doesn't load it's a damn Nigh mare burning Executive TIME and we alll know Time is Money.

Not having a Live Body Customer Service Dept. in an insult from any service provider to their customers.

Cons

When I or my staff can't log in on our cell or desktop, we cannot solve even with resetting the password which an inconvenience. 2nd Google's Vcita's 800 & 855#'s for Customer Service DO NOT WORK and there is no other way to contact them except for AI bot questions with standard answers that do not help THUS TOTAL LACK OF CUSTOMER SERVICE which in this day and age is frankly pathetic.

Plenty of similar services out there and exercise caution if you are considering Vcita.

Pros

The software allows seamless sending and recording of messages.
Use of Vcita increase speed to which payments are received.

Cons

The product very effective its implementation delivers high value.

Pros

I love vcita because it has all the tools I need to run my business: scheduling, appointment reminders, taking payments, various packages, e-mail marketing options, a variety of reports, even AI platform, etc.

Cons

can't think of it, they are always improving existing and adding new features

Pros

The app. The scheduling. The payment method set up. The Zoom integration. The customer service.

Cons

Not user-friendly with MailChimp or Squarespace. The additional cost for coupons and fliers. Not being able to delete recurring events when the event didn't happen.

Alternatives Considered

Reasons for Switching to vcita

Pros

Very helpful and helped my business format out alot

Cons

That my payments documents whete missing for dats before i had to call to have them refreshed back to my platform.

Pros

Its extremely user friendly! Its an all in one interface

Cons

It doesnt integrate well witg Instagram

Pros

I love the calander and the fact that reminders go out to patients automatically once tgeir appointment is in the calander. I also like the email feature that allows me to stay in touch with my patients. Lastly, I receive messages fron new and existing patients immediately, which allows me to respond to right away.

Cons

Occasionally, a patient will try to cancel an appointment through the app and I overall, vcita will not get the message.

Pros

The product ensures real-time calendar view and integration.
Professionalism of the software in scheduling meetings .

Cons

The software highly depends on stable internet network connection wich os an issue especially in rural areas.

Pros

I love the ease of use and how I have a system that helps me stay organized with all my upcoming clients

Cons

The online calendar on the mobile device is not as easy to use compared to the desktop

Pros

vcita is amazing for Customer management, including all functions and features, but the remote payments were the most exciting.

Cons

vcita is slightly expensive for one module, and we faced some obstacles in integration.

Pros

Its easy to use once you know how. I love the fact that new clients and appointments go straight to the app on my phone. I use the computer version to make any edits. Its a great way of personalising a payment website to your phone. I wish my app would keep me logged in all the time, sometimes I have to wait for an email before I realise I have a notification on the app.

Cons

-Its quite expensive, and once you have upgraded our plan, you can't go back to a simpler plan.
- If you want to add a staff member onto it its extremely expensive. I currently use it just for myself, but if I wanted to add someone , I would probably have to use a different company.
-Its also very American! which I find sometimes very difficult to deal with, acronyms and wording is sometimes confusing.
-I wish my app would keep me logged in all the time, sometimes I have to wait for an email before I realise I have a notification on the app.
-Additionally some features are over complicated for what they do, sometimes simplicity is key!! Its very easy to overcomplicate things, therefore if Vcita was a bit more minimalist it would rank even higher that I already perceive it.

Pros

My clients, or their administrative assistants, book their appointments...no back and forth emails to identify a mutual time and day for all parties involved. Also, vcita links with Zoom to set up the meeting

Cons

I would like to build in automatic 15-minute breaks between calls

Pros

It is easy to use and easily accommodates employees. Easy to set up and understand.Complete package

Cons

Honestly the mobile app gives me a lot of trouble. Have to restart phone to get it to load.The cost. When I started it was very cost effective. Now its almost to the point where I will need to look for something else... Started at $29 now I'm at $150 or something like that.

Pros

Easy Integration with my website (customizable colors and stuff) Easy to link portal to anything that I need with url

Cons

A little tough to navigate at 1st. I dislike having to click so many times to get invoice marked as payed. I wish it was more streamlined

Pros

It has great features, easy to use and the training provided was invaluable and allowed me to start using itimmediately

Cons

They keep updating so there is little not to like

Pros

Scheduling options are great and nice I can make notes for each client

Cons

For what I pay , more functionality like a sales funnel would be phenomenal.

Pros

Free Version, thats it

Cons

Poor Customer Service

Pros

Easy to use, great customer support, and the articles for explaining things actually explain them, so you don't have to google it even after getting an answer.

The things I asked about that they didn't have, Kylee gave me the link to a features suggestion forum for users and encouraged me to list the features there. She also invited me to beta test for an AWeber integration, so I would assume that asking about your email marketing provider would be a good way to let their development team know which ones to make API's for first.

Cons

The only email marketing integration is Mailchimp and I have AWeber. This is annoying, but not a deal breaker.

There is not two factor authentication for admin and users. I don't know that two factor authentication would be useful for clients, but I would really like this for account holders and anyone who can else who would be using it on the emplyee side.

There is no way to sort clients by date since last appointment, appointment type, or anything else.

Pros

Very simple appointment set-ups. Before vCita there was a ton of back and other emails, or worse than that - phone calls.

Cons

The invoicing/billing system is not as robust as some other programs out there. Specifically I would like the program to send out regular monthly retainer billing.

Pros

The vCita Team is very responsive and open to new feature requests. All it took was a suggestion of making directions to a client's location accessible through the app and they made it a one-click solution! Because the app works across different devices, I can run my business from anywhere.

Cons

I'm ready to delve into their email campaign feature and see it integrates with Constant Contact. Having more auto-responder integrations would be great.

Pros

Everything is in the one place and its visually clean.

Cons

No option for colour codingCan't duplicate emails or phone numberscan't search criteria by date or other optionsThe system is slowthe "back" option glitches a lotthe "search" function doesn't work effectivelyNeed to have a lot more features in Inbox

Pros

This tool has been my number one go-to resource for lead generation. In my business, contact is king. Giving clients and potential clients an easy way to access my calendar, and set up a time to talk, is a central part of my business model. It links in easily with my website, you can see it in action at westfallonline[dot]com

Cons

I wish that there was a link from email on iPhone to the actual software (app). An email link pops open the browser, and asks me to login. For some reason, my browser doesn't remember that Vcita and I have been dating for quite some time, and it asks me to login. Which causes me to open the app. Not sure if this is an iPhone issue, or an operator error, but I don't like the extra steps to confirm an appointment.

Pros

I like having all my clients in one place. I love that new features are being added all the time. I love that I can integrate it with my website

Cons

I would like more payment processing options
I would like to schedule my campaigns
I would like to add videos and more than one image to my email campaigns
I would like a better followup system so I can note what the followup is about how many times I have called and moniter my contact so they can be removed if not intreseted

Pros

vCita is my one-stop solution to marketing, booking, and collections. They've made it so easy that now I can just concentrate on what we do as a business and don't have to think about anything else. They are an integral part of our success.

Cons

There are no negatives. My only concern is what would I do if vCita ever went away!

Pros

Easily syncs with our Gmail and Google Calendar for the entire team.

Cons

Limited to taking credit card payments with PayPal or Stripe.

Pros

The ease of use for my clients is the top reason we love VCita.

Cons

It isn't as customizable as we would like and we cannot track inventory.

Alternatives Considered

Reasons for Switching to vcita

Pros

I can make appointments and pre-charge the client at once

Cons

The settings for group activities needs improvement

Pros

Nothing, The over all service was horrible would not recommend

Cons

Their Customer service and the way their scheduling works,

Pros

They fact that they allow for group scheduling really helps me with my business needs.

Cons

The website is a but complicated when it comes to scheduling my group services. I wish it just had a scheduling button.

Alternatives Considered

Reasons for Switching to vcita

Pros

Vcita offers many great features. I was eager to user the software because it truly is an all in one business management software. It offers payment collections that can be linked to my paypal and stripe accounts. It also allows my business to schedule appointments integrated via my google account.

Cons

Although the features are worth it, The almost $60 price point is simply not feasible for my business at this time. The free trial however was a nice introduction to how Vcita can a improve my business.

Pros

I like that they say we have 200 employees but in reality it took weeks to schedule meeting

Cons

The app seems easy to use but in reality time consuming to set it. You need a customer relations team. Guess what, they are the worst

Alternatives Considered

Reasons for Switching to vcita

Pros

The app is flexible and user-friendly. I also like the customized email templates it offers.

Cons

I suggest that the customer support team improve their response time, as it is currently slow.

Pros

I like this software because of its user interface which is easy to use even for a beginner and also its online payment management features

Cons

What I didn't like about this software is that certain features require upgrades to premium plans

Pros

With vcita, appointment scheduling is easy and comes with great CRM capabilities

Cons

No issues with vcita. It is powerful and very helpful.

Pros

easy to navigate, easy to get in contact with clients

Cons

wish people had to pay before signing up, makes it hard to keep up with payments

Pros

I like it because I can schedule my appointments and manage my business efficiently from any device, be it my computer, tablet or mobile phone.

Cons

The truth is that I have experienced some occasional technical problems such as delays in page loading or errors when syncing data.

Pros

It contains all of our client information, calendar, scheduling, document sharing, invoicing and payments all in one convenient tool.

Cons

When there are issues, they are usually epic and the support team isn't quick about fixing them (if they get fixed at all). The Marketing tool is very basic and isn't 'pretty' enough for my monthly marketing Newsletter.

Pros

It made me not need an assistant for the first few years in business. It also makes training my new assistant simple. It is a magnificent platform that allows me to schedule appts, manage clients, send out mass email, accept payments, AND communicate with clients. I can take notes on each client call, I can share and receive documents. Everything I need is in here.

Cons

The only thing I wish it had was a more robust accounting system. If there was a direct way to integrate Wave and Vcita I would be so grateful. I also dislike how difficult it is to download several files ar once when a client sends you several images or pages.

Alternatives Considered

Reasons for Switching to vcita

Pros

I love the way it looks on my website. I am able to use the colors of my logo, etc. so it looks professional. I think customers like to be able to book on the spot. I think it's nice that I can approve each event. It helps me from doing back and forth phone calls. I like that it gets integrated with my gmail calendars that are shared with the employees.

Cons

It is taking FOREVER to figure out how to set things up to streamline for my personalized business needs. Not sure this is the best platform for my business. I don't like how "wordy" it is in my gmail calendar. I wish I could customize things more, like addresses for instant. It requires them to put an address in, but it is not integrated to ensure it is a true address. We have gone to the wrong location multiple times. I have multiple services w/ 2 separate trucks. I find myself having to try to do a lot of workarounds that don't go well for the customers.I wish it was easier to use with Quickbooks. You can do a one-time sync but then it only syncs if customers get sent an invoice, and only a few details get synced over to Quickbooks. My CRMs don't match.

Alternatives Considered

Reasons for Choosing vcita

Switched From

Reasons for Switching to vcita

Pros

I love how this app was thought through very carefully. Everything you need is literally within the app.

Cons

I wasn’t very fond of the lack of offerings for integration. More partnerships would help with that.

Alternatives Considered

Reasons for Choosing vcita

Switched From

Reasons for Switching to vcita

Pros

It’s too much to like. I like Everything about the software.

Cons

There’s nothing I really don’t like about the software.

Alternatives Considered

Reasons for Choosing vcita

Switched From

Reasons for Switching to vcita

Pros

I really like how the appointment setting process work and also how clean it looks on my site. This is pretty much the main use for your platform. Most customers seem to be able to figure out using the appointment setting feature so decent UI, not everyone can use it but honestly after speaking with them I dont know if those people could even send an email if they had too.

Cons

I am paying about 2.5 times what was when I first started using your service. When speaking with customer service they said it was because all these other things were added. Many of the items added since I started working with your company I do not use or have any plan too. A plan suited to my use would be more ideal. In regards to operation this something I contacted support for in the last couple of months, but when syncing to my calendar it loads 3 very long urls which make it hard view info as easily on a mobile device which is mostly where everyone here views the appointment. Ideally some sort of URL shortener should be added to clean up the calendar notes. Here is a sample from my cal and what your service put in.The mobile add is very slow to load and navigate.

Pros

vCita has a lot to offer small businesses and service providers. Great for booking, communication, and client management. Works exceptionally well in industries where email communication is not the norm. Lawn care, salons, medical offices (has levels with HIPPA compliance), Axe throwing bars (reservations and waiver completion).

Cons

This solution would be perfect for solo entrepreneurs if they could lockdown being a legitimate email enabled system. As is it does everything a small business or single consultant needs except its painful to get clients to use the client portal once they have had a single email communication with you.

Pros

Simple to use, simple for a team to grasp and implement and generally speaking relikable

Cons

The abilities to customize the software

Alternatives Considered

Reasons for Choosing vcita

Switched From

Reasons for Switching to vcita

Pros

The adaptation is simple but above all effective, the tool also offers me many other features

Cons

During its use I did not notice any problems frankly

Pros

Vcita drives all of my business. I get all of my prospects and sample coaching sessions through Vcita. It is the life blood of my business. The pop up widget on my website is the driving force, the scheduler is easy to use and I like the CRM for tracking appointments, correspondence and client information. The price is very reasonable at around $140 USD a year.

Cons

THEIR LACK OF CUSTOMER SERVICE!!! As I said they are the life blood of my business but this is the 3rd time in less than 2 years my pop up is not working and neither is the scheduler. For over 6 weeks now! No Vcita no business for me. They have no live support, I've hated this from day 1. Email only. And they often take days on end to reply. I am so tired of "our developers are working on it but no ETA." Then why are you charging me!

Pros

This by far is the best user-friendly platform I have seen and implemented. I have used several types of CRMs over the years, but this works by far the best for me and what I am doing. I refuse to change!

Cons

Like everything there is always room to grow or for improvement, but Vcita has so many apps and integrations it made it so simple to create and implement almost immediately, hardly much of learning curve at all! Vcita now has their own CC processing if you don't have one set up already with paypal, stripe or square. the only drawback is they don't batch right away and can take few days to see in account, but if that's no big deal, then Vcita is the way to go!

Alternatives Considered

Pros

I like how you can customize different meetings with a lot of detail. The user experience overall is pretty good.

Cons

The sync snd recurring Meeting functionality needs work. If it doesn’t work all the time then we can’t rely on it. I really don’t like the fact that we have to have a separate for vcita feed rather than feeding into our Google calendar like it used to. It has added a lot of complexity to our end.

Alternatives Considered

Reasons for Switching to vcita