About vcita

vcita is a cloud-based customer relationship management (CRM) solution for small businesses. Entrepreneurs and business owners can manage their client engagements from any device from anywhere. It enables organizations to drive more opportunities from the web, mobile, email and social. Businesses can extend their brand, drive more clients to engage and deliver amazing service. vcita offers a single point to manage appointments, payments, shared documents, marketing campaigns and client portal. vcita helps organizations strengthen customer relationships and provide personalized experience for clients.
vcita Software - vcita overview
vcita Software - vcita mobile dashboard
vcita Software - vcita client profile
vcita Software - vcita manage clients
vcita Software - vcita edit announcements
vcita Software - vcita overview - thumbnail
vcita Software - vcita mobile dashboard - thumbnail
vcita Software - vcita client profile - thumbnail
vcita Software - vcita manage clients - thumbnail
vcita Software - vcita edit announcements - thumbnail

vcita pricing

vcita does not have a free version but does offer a free trial. vcita paid version starts at US$19.00/month.

Starting Price:
US$19.00/month See pricing details
Pricing Details:
vcita offers various subscriptions, so you can find the best fit for your needs. The Essentials plan adds online scheduling & event registration, online payments, and more advanced features ($19/month*) The Business plan adds email campaigns, SMS marketing, client tags & follow-ups, client text messages, multiple staff accounts, team calendar, 3rd party integrations & analytics, and more advanced features ($45/month*) The Platinum plan adds staff roles & permissions, auto-assignment rules, custom email & SMS notifications per service, integrations via API, and more advanced features ($75/month*) *annual subscription pricing View Pricing Plans
Free Version:
No
Free trial:
Yes

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vcita Reviews

Feature rating

Value for Money
4
Functionality
4
Ease of Use
4.5
Customer Support
4
5 reviews of 196 View all reviews
John S. John S.
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 1/05/2017

No-brainer for appointment based business

I provide business management consulting for optometrists. All my work is done through appointments and email. vCita flawlessly syncs my calendar and allows clients to schedule when I'm actually available. Prior to vCita, I spent way too much time suggesting times, getting voicemails, etc. Besides that, they have done a great job of allowing a feature-rich "live-site" that is easy to set up and super customizable. I think for many businesses it would suffice to be the landing page.

Pros

Very simple appointment set-ups. Before vCita there was a ton of back and other emails, or worse than that - phone calls.

Cons

The invoicing/billing system is not as robust as some other programs out there. Specifically I would like the program to send out regular monthly retainer billing.

Ernest C. Ernest C.
  • Industry: Health, Wellness & Fitness
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
4

4
Reviewed on 11/03/2021

Vcita Review Transcend Company

Overall, the Vcita team takes care of their customers, they listen and they are helpful. I truly believe they do not shy away from what could improve the product. I would be great to see their engineering team increase in compacity to provide some customer wish list items

Pros

Simple to use, simple for a team to grasp and implement and generally speaking relikable

Cons

The abilities to customize the software

Alternatives Considered

Salesforce Sales Cloud

Reasons for Choosing vcita

Method was just not user friendly in any way

Switched From

Method CRM

Reasons for Switching to vcita

Price, the value to cost was a hands down easy decision
Dennison T. Dennison T.
  • Industry: Photography
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
1
Ease of Use
3
Customer Support
1

2
Reviewed on 20/06/2020

Sinking Ship

Having been a customer for several years, vCita offered an all-in-one solution that few others compared to at the time. However, very little has changed in the last 3 years other than some unnecessary aesthetic updates and very minor enhancements. I got on board fully aware that there were several missing features I needed which were on the top of the feature request list and I put in place workarounds to suffice until these features were going to be implemented. I'm talking about pretty fundamental things, like the ability for online payments to be accepted with sales tax automatically calculated, and add-on/bundled products/services. Instead of the development team addressing critical upgrades the community is begging for, we get branding updates, color scheme changes, and random issues where things that have always worked fine no longer work properly.
Customer service is all but useless, and I constantly get the feeling their priorities lie in marketing the outdated product they have rather than improving it.
If you try the product and feel that it accomplishes 100% of what you need it to do, go for it. But if you find that it looks great but misses the mark on a few key areas, don't jump on board hoping it will be addressed in the next decade. Keep looking. I'm done waiting.

Pros

Relatively easy to use and deploy. Client interface is mostly intuitive and easy to use.

Cons

Product development is nonexistent. Customer support is a joke. On the rare occasion there is an update, I find something on my website no longer works, instead of being improved.

Alternatives Considered

Schedulicity, Acuity Scheduling and Jobber
John S. John S.
  • Industry: Religious Institutions
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
4

5
Reviewed on 7/09/2021

vcita has kept us going

Fantastic. We implemented vcita in a very short time and became immediately proficient in using it. It was that easy. The Zoom integration was the clincher for us- it is, by far, the best video platform on the market!

Pros

Zoom integration! Appointment management is simple and intuitive. We are able to invoice clients simply without a worrisome billing system. Incredible communication tools built into the system. Notifications/Reminders.

Cons

I wish we had a way to allow the client to set the amount he/she would like to or is able to pay.
Sometimes it is difficult to do the reckoning between reports in vcita and stripe.

Brian V. Brian V.
  • Industry: Consumer Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 11/10/2019

Great Software with Awesome Support

Overall, Vcita has done a wonderful job with their support team when in helping me maximize their features.

Pros

Calendar integration with my website, Revenue tracker, Invoicing, Easy of online payment integration.

Cons

There could be more features in the calendar section of the software

Alternatives Considered

Housecall Pro

Reasons for Switching to vcita

Although Housecall pro has features that vcita does not (Time tracking), for our particular industry (cleaning solutions) we found it best to have an independent software for time tracking that is as customizable as we need it to be, and a separate client management software to handle everything else like Vcita.

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