--- description: Review of Neon CRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Neon CRM | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [CRM Software for Nonprofits](/directory/4788/nonprofit-crm-software/software) > [Neon CRM](/software/3122/neoncrm) # Neon CRM Canonical: https://www.softwareadvice.co.nz/software/3122/neoncrm Page: 1 / 26\ Next: [Next page](https://www.softwareadvice.co.nz/software/3122/neoncrm?page=2) > Neon CRM is the nonprofit relationship management platform that helps small and midsize nonprofits make and maintain the personal connections that drive growth. Nonprofits that use Neon CRM see an average of 33% donation growth in the first year. By unifying donor, member, volunteer, and event tools, Neon CRM gives nonprofits a true 360° view of every supporter. With all tools and information in one modern, intuitive platform, teams can move beyond disconnected spreadsheets and generic outreach, to deliver personalized engagement that deepens connections, builds trust, and increases donor loyalty. Neon CRM enables nonprofits to build smarter fundraising strategies with insights that reveal giving patterns and engagement signals. Every supporter profile includes a Generosity Indicator, providing an analytic score that highlights constituents most likely to increase their commitment based on past giving history, and overall engagement across the Neon One ecosystem. This helps teams focus efforts on the right prospects at the right time. With built-in tools like customizable donation pages, email marketing, peer-to-peer fundraising, events, memberships, and volunteer management, data stays connected and workflows are simplified. The platform’s user-friendly interface ensures that managing these tasks is easy and straightforward. Real-time dashboards and intuitive reports make tracking performance metrics like donor retention and campaign results simple. Staff can produce board-ready reports in minutes and make data-driven decisions with confidence. Powerful automation workflows ensure timely, personalized communications and save staff hours of manual work. From welcome journeys to impact updates and renewal reminders, Neon CRM helps nonprofits nurture supporters without increasing workload. Neon CRM's pricing is structured to support sustainable growth for nonprofits, with a sliding scale based on an organization's revenue, not the number of contacts they have. This makes it an affordable choice for nonprofits that want powerful capabilities without escalating costs as they grow their community. Free live chat, email, and phone support from a U.S.-based hub delivers fast response times, weekend coverage, and 24/7 intelligent troubleshooting to make sure every customer has the support they need to drive their mission forward. > > Verdict: Rated **4.3/5** by 619 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 619 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Neon One - **Location**: Chicago, US - **Founded**: 2000 ## Commercial Context - **Starting Price**: US$99.00 - **Pricing model**: Flat Rate - **Pricing Details**: Neon CRM serves everything from smaller nonprofits and associations just getting started to well-established organizations with a long history of service that are in desperate need of upgrading to a high-functioning, accessible database that integrates directly with their website. With a very competitive monthly subscription model and many one-time set up options, Neon CRM is priced to fit any nonprofit or association's budget. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - ACH Payment Processing - AI Copilot - API - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - Ad hoc Reporting - Alerts/Notifications - Alumni Management - Application Management - Attendance Management - Attendance Tracking - CRM - Calendar Management - Campaign Analytics - Campaign Management - Campaign Planning - Campaign Segmentation ## Integrations (15 total) - ClickBid - Constant Contact - Cuseum - Denali Fund - Double the Donation - Eventbrite - Higher Logic Thrive - Mailchimp - Praetorian Guard - QuickBooks Online - QuickBooks Online Advanced - TaxJar - Ujoin - VolunteerLocal - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [CRM Software for Nonprofits](https://www.softwareadvice.co.nz/directory/4788/nonprofit-crm-software/software) ## Related Categories - [CRM Software for Nonprofits](https://www.softwareadvice.co.nz/directory/4788/nonprofit-crm-software/software) - [Volunteer Management Software](https://www.softwareadvice.co.nz/directory/416/volunteer-management-software/software) - [Membership Management Software](https://www.softwareadvice.co.nz/directory/4395/membership-management/software) - [Online Membership Software](https://www.softwareadvice.co.nz/directory/1626/online-membership/software) - [Association Management Software](https://www.softwareadvice.co.nz/directory/447/association-management/software) ## Alternatives 1. [DonorPerfect](https://www.softwareadvice.co.nz/software/389956/donorperfect) — 4.5/5 (1449 reviews) 2. [Bloomerang](https://www.softwareadvice.co.nz/software/2973/bloomerang) — 4.7/5 (1287 reviews) 3. [Givebutter](https://www.softwareadvice.co.nz/software/380178/givebutter) — 4.8/5 (872 reviews) 4. [Bonterra Network for Good](https://www.softwareadvice.co.nz/software/19063/network-for-good) — 4.6/5 (937 reviews) 5. [Charityproud](https://www.softwareadvice.co.nz/software/41695/charityproud) — 4.7/5 (88 reviews) ## Reviews ### "Neon One CRM is powerful, intuitive and reasonably priced for small nonprofits" — 5.0/5 > **Paul** | *9 May 2026* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: Three things. First and foremost, Neon One's price model sets it apart from all the other CRMs we looked into, especially unlimited contacts and emails. Most CRM companies charge increasing rates as we add more contacts or send more emails, yet we're still a small nonprofit with a tiny budget, so Neon One's price model works best for us. Second, Neon One is powerful (lots of capabilities) and yet also quite intuitive, so we don't need to hire consultants to figure out how to use it. Third, as we're learning, as we implement Neon One CRM, their email support is very responsive, and helpful. > > **Cons**: My only quibble is I wish Neon One's price structure/tiers weren't regressive. That is, as a small nonprofit with a tiny budget, we pay more for Neon One -- as a percentage of our budget -- than nonprofits with larger budgets. The price is reasonable, but nonetheless regressive. > > Really happy with it so far for the above three reasons, and excited to continue implementing (we're still in our first 6 months with Neon One). ----- ### "Great Company, Ever-Evolving Products" — 4.0/5 > **Cassie** | *7 April 2026* | Nonprofit Organisation Management | Recommendation rating: 8.0/10 > > **Pros**: The user interface is easy to navigate, especially if you already know what you’re looking for. Overall, onboarding has been relatively straightforward for our team, and we were able to get started without much trouble. It would be helpful if their were more information buttons next to fields that link to how-to articles in case a user doesn't understand that field's purpose. It would save the time of looking for articles. > > **Cons**: I wish I could send one-time invoices. Our members request invoices for dues payments or other miscellaneous items and I'm forced to use Stripe. > > Our organization has experienced rapid growth in the last two years. Our previous systems (read: random spreadsheets with different owners) could not keep up with the new demand so we started exploring CRM options. After reviewing about a dozen CRMs, Neon came out on top. No CRM is perfect but Neon is constantly working to improve their platform. Their team is always quick and courteous to respond when I have a question or encounter an issue. We're happy with our choice\! ----- ### "Gets the job done" — 4.0/5 > **Verified Reviewer** | *23 September 2019* | Nonprofit Organisation Management | Recommendation rating: 4.0/10 > > **Pros**: NeonCRM has a decent amount of tools for automating processes and you can store most of the information you'll need about members/clients. If you/your company don't want to do webdesign, they'll set up a website for you. Kind of a one-stop shop. The Neon forum has good information for finding workarounds when you have issues. > > **Cons**: NeonCRM's branding is that they're building software for nonprofits since they come from a nonprofit background. Cool idea, but I'd rather use a CRM built by software engineers. There is no easy way to integrate Neon events with a calendar on a webpage. The default is a list of events in chronological order. If you have a lot of events, repeat events, or events with different categories or audiences, this is not a good way to display the information. My team had to custom code a calendar widget that integrates with NeonCRM. The UI is not intuitive, which is fairly typical for CRM software but given that NeonCRM was built so much more recently than other major players in the CRM landscape, I expect a bit more. It is clunky. After the initial setup and launch, it felt like Neon wanted nothing to do with us. Their customer service approach is designed to limit how much you contact them and make it feel costly. I was not on the team that chose NeonCRM, but I'd have strongly considered a competing CRM like WildApricot or even Salesforce. > > I used NeonCRM daily to manage memberships, events, and programming for a small nonprofit. ----- ### "Easy reporting & great customer support" — 4.0/5 > **JEN** | *2 April 2026* | Music | Recommendation rating: 7.0/10 > > **Pros**: It's more affordable than what we were using, and it's able to handle our accounts, donations and events all in one place. I also appreciate the ability to better steward our donors, and the workflows available (our last CRM only allowed 2 workflows without an upgrade and more $$) > > **Cons**: The data conversion was a challenge - we included the standard conversion, but it only allowed us to bring over 6 files - the way our former CRM exported things was MUCH more than 6 files, so we had to choose. I am also disappointed that there is no way to import relationships - our organization is a youth organization dating back over 60 years, so we have multiple generations of accounts and have to manually build the relationships (other than households). > > So far it has been good. Customer support has been extremely helpful when we needed it, and the functionality of the CRM is really good. Reporting is a breeze - with many built-in reports and the ability to simply create new. ----- ### "Neon is in top 5 of CRM's" — 5.0/5 > **Elizabeth** | *30 March 2026* | Nonprofit Organisation Management | Recommendation rating: 10.0/10 > > **Pros**: I like the ease of the product. From the first day we started to now there has not been a time when it has been frustrating. > > **Cons**: No mass batching in Neon. We do utilize the mass upload via sheet, but it would be nice to have something built into Neon like Blackbaud Raisers Edge NXT. One other minor thing is not having an important field option for a query to get a correct data pull. > > Excellent\! The support we receive is quick efficient. The product is great and always updating with new tools. ----- Page: 1 / 26\ Next: [Next page](https://www.softwareadvice.co.nz/software/3122/neoncrm?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/3122/neoncrm) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data