About Neon CRM

Neon CRM is a software platform that enables nonprofit organizations and membership associations to manage their constituents and members more effectively. Its relationship-focused approach provides a comprehensive view of supporters and members, leading to increased engagement and revenue. With Neon CRM you can easily manage fundraising campaigns, events, communications, and more, while gaining valuable insights into your organization through customizable reporting and administrative tools. The platform provides unlimited forms and templates, popular payment methods, and personalized emails to create a memorable generosity experience. Automate email marketing, workflows, volunteer management, and payment processing to save time while ensuring that your personal touch isn't lost. With Neon CRM you can streamline your organization's processes and focus on building stronger relationships with your constituents, members, and supporters.
Neon CRM Software - Robust Email Builder
Neon CRM Software - Fundraising Campaign Dashboard
Neon CRM Software - Powerful Reporting
Neon CRM Software - Timeline View
Neon CRM Software - Volunteer Management
Neon CRM Software - Automated Workflows
Neon CRM video
Neon CRM Software - Robust Email Builder - thumbnail
Neon CRM Software - Fundraising Campaign Dashboard - thumbnail
Neon CRM Software - Powerful Reporting - thumbnail
Neon CRM Software - Timeline View - thumbnail
Neon CRM Software - Volunteer Management - thumbnail

Neon CRM pricing

Neon CRM does not have a free version and does not offer a free trial. Neon CRM paid version starts at US$99.00/month.

Starting Price:
US$99.00/month
Free Version:
No
Free trial:
No

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Neon CRM Reviews

Overall rating

4.3
Write a Review!

Feature rating

Value for Money
4.3
Functionality
4.2
Ease of Use
4.1
Customer Support
4.3
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All Neon CRM Reviews

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554 reviews
Stephanie
Stephanie
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

4.0
Reviewed on 13/11/2023

A powerful CRM system for small businesses

We were able to consolidate membership, event, fundraising, and accounting data with the assistance of Neon's centralized database. The fact that we can generate almost any report has greatly increased the value of this information in helping us achieve our aims and ambitions.

Pros

I enjoy making reports and filling out forms. Adapting an existing form to my requirements and developing a report to go along with it. It's incredible how many tools are available. Despite working with a CRM consultant, I can use various resources to find things out.

Cons

While the steps may not always be obvious, any questions you have can be answered by visiting the Help Center or chatting with a representative. Filtering reports requires some practice, but the power to make personalized reports more than makes up for it.

Markleigh
  • Industry: Nonprofit Organisation Management
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
3

4.0
Reviewed on 11/09/2023

Neon CRM review

Overall, Neon CRM has greatly improved our ability to track and steward donors. Our fundraising endeavors have greatly benefited as have our events. And automating many of the processes like acknowledgments has freed up more time to work on further improvements. It's been a huge improvement over the excel spreadsheets we were using previously.

Pros

The constituent portal is what really stood out for me and made me choose Neon CRM over other options.

Cons

There are certainly some features that could be improved or added. I've found donation batching to be cumbersome. There is no sustaining membership option, where a recurring donation can be counted toward a membership. And the duplicate merging process is clunky.

Alternatives Considered

DonorPerfect, Bloomerang and Little Green Light

Reasons for Choosing Neon CRM

We needed a better way to keep track of donors, donations and memberships

Switched From

Microsoft Excel

Reasons for Switching to Neon CRM

Constituent portal and price

Response from Neon One

Hey Markleigh, thanks for taking the time to leave us some feedback, it's always appreciated! Our product team is constantly updating our product roadmap to meet the needs of our clients, and there always seem to be great updates to the membership module. Have you submitted these ideas to the Suggestions Portal yet? I think these sound like great ideas (submit your idea here: https://feedback.neonone.com/)!

Replied 14/09/2023
Mark
  • Industry: Nonprofit Organisation Management
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
0

1.0
Reviewed on 31/01/2025

The worst software company I've encountered in 25 years

I never had one positive experience with the company in 14 months.

Pros

That I was able to export some of my data when we walked away.

Cons

(1) The company is dishonest in what it presents. Customer support was taking 5-7 days when we started, they got it down to 2 days but all the answers were ambigious. They sold us 3 slots of custom support and then said it would be 3-4 months before they had availability. (2) They lock you in to an annual contract (3) They log you out out every 2 hours and last month announced you would have to go through 2 factor authentication to get back in, (4) The features do not work well and they are not integrated: They have email marketing, but no way to see on a constituent profile page what subscriptions they chose; they have a store but no way to see who bought a particular product, (4) we paid them to import data, but they would not import years of one-to-one emails we had gathered and provided to their import team. Years of customer interaction by email was lost ... I could go on and on. We pulled the plug after 14 terrible months.

Alternatives Considered

Bloomerang

Reasons for Choosing Neon CRM

Because we got suckered into thinking their workflows would save time. After 14 months we went back to Little Green Light.

Switched From

Little Green Light

Reasons for Switching to Neon CRM

Our denomination was using Neon. We thought using the same platform would be helpful.
Haley
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
4

4.0
Reviewed on 3/12/2024

Pros & Cons

I like Neon but in general it's a bit too complicated and confusing. We encounter more problems than we'd like. We also learned recently that one of the main reasons we started using Neon is going to be disabled soon - having a web theme that mimics our WordPress theme. We wanted visual continuity from our website to our Neon forms and pages, and that's not going to be possible any longer, so it really throws a wrench in why we chose to use Neon in the first place...

Pros

I appreciate all that can be done in Neon. There are so many options, things I didn't even know we could keep track of. I also appreciate that there are a lot of customization options.

Cons

There are almost *too many* options and possibilities. It is also not always intuitive and a lot of things take multiple steps across multiple sections to implement. I have to submit tickets often because things aren't working as I think they should or I'm confused by something...

Response from Neon One

Hi Haley, thanks for being a Neon One customer! Your review is very helpful. We understand that our robust features can be a bit overwhelming, so we created Neon Academy to help customers learn the platform. Check it out! Also, we offer Neon Websites, a website builder that forms integrate seamlessly with. It's understandable if you'd like to stick with Wordpress, but it may be an option for your organization. Happy New Year, and thanks again for being a customer!

Replied 30/12/2024
Alexis
  • Industry: Broadcast Media
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
3
Customer Support
4

5.0
Reviewed on 13/09/2023

Everything in one convenient product

Pros

I like that there is so much information that you can log about contacts, that people can sign in, that there are websites now, that I can send out campaigns to specific groups and get helpful analytics, that we can add users rather than log into only one account, and that we can easily see who are active and inactive members.

Cons

There is a bit of a learning curve in terms of nomenclature and finding what you're looking for in the global settings. Filters for finding a specific set of members could be easier, but you can get used to how it works. When I went to someone for help, I ended up figuring it out before they were able to answer it for me, which took us both a long time, so I think it is not very intuitive if support staff also have trouble figuring it out.

Response from Neon One

Hey Alexis, thanks so much for your review! It sounds like your org has been able to do a ton with Neon CRM, and we love hearing about all of your success! Thanks again :)

Replied 14/09/2023
Kieran
  • Industry: Nonprofit Organisation Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5.0
Reviewed on 7/09/2023

Best Customer Service and Ease of Admin Stress

Amazing and have recomended them to most non profits researching for a new crm.

Pros

The customer service is what made the decision easiest for us. Responsive and listens to every concern.Administrative heachaces are lessened with automation. The CRM integrates with many programs to reduce user entry errors on the backend.

Cons

events management still needs work (9/6/23). While It is great to use and get a complete picture of the constituent, the actual designing and then the signup pages fro events is cumbersome without help.

Alternatives Considered

DonorSnap and DonorPerfect

Reasons for Choosing Neon CRM

access is a glorified excel workbook and breaks too often.

Switched From

Microsoft Access

Reasons for Switching to Neon CRM

Price and cutomer service.The price is more but you get what you pay for when it come to help. Which the cheaper ones provide little to none.

Response from Neon One

Hey Kieran,

Thank you so much for this glowing review! We are thrilled that your experience has been positive and that Neon CRM has helped you and your team in so many ways. Thanks again!

Replied 11/09/2023
Stuart
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 6/09/2023

Fundraising, Event, and Contact management for Non-profit

Pros

The built-in fundraising, event registration, and contact management features have allowed us to keep everything inside of NEON. Previously we were cobbling together data from separate systems with quite a lot of Excel exporting and importing in between.

Cons

The built-in email template creation tool is powerful, but the learning curve is a little greater compared with other platforms which specialize in email marketing. After a little effort, we were able to recreate what we needed in NEON.We have not found a straightforward, built-in feature to put multiple contacts into a dedicated group for one-off purposes. It can be done, but one higher level of organization of contacts would make contact management almost perfect.

Response from Neon One

Hey Stuart, thank you for leaving us this thoughtful review! I think your idea around adding the ability to add contacts to a group for one-off purposes is stellar. Have you submitted that idea to our Suggestions Portal? Our team will review it and let you know if this is something we can move forward with implementing! Thanks again :)

Replied 7/09/2023
Hayley
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
5

4.0
Reviewed on 21/09/2023

Simple and Straightforward

Overall, Neon CRM is a great product for the cost. As a smaller nonprofit, most of our budget goes directly back into youth programs.

Pros

Neon CRM is a simple, straightforward tool. It's easy to use and there are a lot of resources and tools to help onboard new users. It's cost-effective for our nonprofit and enables us to track donors, volunteers, and donations in one place.

Cons

A feature that could be improved at our subscription level is the ability to automate workflows. As it is, we have to manually pull reports to see if donors need to be contacted, moved along the pipeline, etc. It would be a huge improvement if Neon CRM offered a budget friendly alternative that enabled us to set contact on a pipeline and receive reminders when it's time to move them along.

Reasons for Switching to Neon CRM

At this time, Neon CRM is the most effective for our budget. We've also been pretty satisfied with it over the years, so even when prices increased we still felt like it was meeting our immediate needs.

Response from Neon One

Hey Hayley, we appreciate your thoughtful review! Sounds like things are going well for your org, that's awesome to hear! Thanks again for taking the time to share your thoughts :)

Replied 3/10/2023
Katie
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
2
Features
3
Ease of Use
3
Customer Support
0

4.0
Reviewed on 6/02/2025

A Glowing Review of Neon CRM

I feel like it has a lot of features that we are not yet maximizing. I would like more hands on training with the basics.

Pros

Syncs with Quickbooks, easy to navigate within the profile

Cons

Report running is clunky and difficult. I wish the criteria input was more intuitive.

michael
  • Industry: Nonprofit Organisation Management
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
2
Customer Support
1

1.0
Reviewed on 7/01/2025

Save yourself a Headache

Absolutely horrible! We ask for basic functionality like integration with Paypal, Square, not have our event drop off the calendar day of event, or a dynamic token for events and the answer is always the same, we do not have that functionality please put it in our suggestions portal.
Visit the suggestions page and there are requests going back years that have been un touched. What ever you do, do not use this CRM as it will be quite painful if you make the migration.

Pros

Can't think of anything positive about this CRM.

Cons

Integration with POS like Square or Paypal. If you want to use these other POS systems for re-occuring memberships/doners its not possible. they force you to use Neon Pay which does not even have NFC tech capabilities or work on a IOS or Android device.

Lisa
  • Industry: Broadcast Media
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5.0
Reviewed on 7/09/2023

Neon CRM has been a game-changer.

It has been a great experience and I will definitely tell other it is a great product.

Pros

Not having to do everything manually. The workflows and auto-emails have been critical for a small team. It is easy to use.

Cons

The speed of uploading or running reports. It can take awhile to load a donors donations.

Response from Neon One

Hey Lisa, thanks so much for taking the time to leave us a review! Automating those pesky administrative tasks can be such a game changer--glad this is helping out your team! Thanks again for the review :)

Replied 11/09/2023
Kari
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
0

5.0
Reviewed on 1/09/2023

Great affordable CRM

Pros

The training is top notch and I am able to utilize all the features which makes our nonprofit stronger. Neon CRM is more affordable than other options and has a lot of the same features. I love that I am able to add event tickets!

Cons

It's a little hard to figure out how to add tasks, but once you get it, this CRM runs really well.

Alternatives Considered

Insightly, Salesforce Sales Cloud and monday.com

Reasons for Switching to Neon CRM

Price and friendly sales rep. We are also smaller, so we didn't need the full Salesforce package. Finally, I had used Arts People at another nonprofit and they moved to Neon, so I was familiar with it.

Response from Neon One

Hey Kari, thanks for your feedback! We're glad to hear that Neon CRM is working well for your organization. Our Support Center and Neon One Academy have tons of different resources to help folks with things like adding tasks so that you can learn quickly and make the most of the system!

Replied 5/09/2023
Samantha
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
2
Features
3
Ease of Use
3
Customer Support
1

3.0
Reviewed on 18/10/2023

We need LIVE customer support

2.5/10 > We need a PERSON to speak to right when the issue happens. not days later. You know why you have an "influx of tickets" because no one is ANSWERING THEM. This really feels like a massive bait and switch. Sell us on all the good stuff then when we have questions or need assistance we get told to kick rocks.

Pros

The implementation was pretty easy. I like the 'pop up' donation form. Unfortunately, everything else seems to be a real headache

Cons

1) Customer Support is the WORST I've ever dealt with from a company. Waiting DAYS just to get an answer to a seemingly simple answer. What's worse is often times we don't get an actual answer, we an article that tells us nothing or we get redirected and have to wait WEEKS before we hear from anyone. 2) Finding anything in the Global Settings is a NIGHTMARE. Everything is so small and close together and half the time the name has either changes from the reference article or its in a complete out of place area that really makes no sense

Megan
  • Industry: Nonprofit Organisation Management
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
2
Features
2
Ease of Use
1
Customer Support
1

3.0
Reviewed on 30/09/2020

Disappointing and Financially Irresponsible.

I wouldn't recommend Neon to anyone in fundraising. It is not only the volunteer module that we struggle with. In general we have a more limited capacity for pulling reports. The system tracks memberships and donations and soft credits. If you wanted to take a quick snapshot of all monies that have come into your agency between those fields it doesn't have a place that it's all collected, it's broken out in separate categories. In general the system is pretty and appears to have nice capabilities. If Neon was honest from the beginning we could have gone with a cheaper option and found something that works for our agency. Now we are stuck, spending thousands on a data transfer. If you are considering Neon, don't. Read their 'comments' in their support center - eye opening. This is a dishonest company with poor support and a subpar product.

Pros

We moved from a large popular fundraising platform and we were excited about the abilities of Neon and how it would help us with donor stewardship. They have some helpful dashboards that are great for quick tracking. The system is large and has some neat capabilities. Some of them being: sent emails tracking, workflows, advanced searches, donation page is great, and having the ability to personalize the system to the user. The account profiles are user friendly and intuitive.

Cons

This is a tough area. Fundamentally we struggle daily with reporting and customer service. We track our volunteers and our donors (often times they are one in the same) and we are unable to pull any data on volunteer hours in a month - it's only tracked in a month period and gives you a lump sum of hours. In general output information to pull data on is limited. Often times when we have questions or need help we will reach out to support and are simply just sent links to the support pages. Which by the time we've reached out we have already read those. Additionally we were excited about the chat function. The chat function only works when they have staff 'on', which is not often. I look daily and I've managed to chat with someone twice only in 6 months time. Support staff have poor attitudes and don't meet the need for help. When we were looking to purchase new software we specifically had needs for volunteers and donors. We were told the system would meet our needs - it does not. Now we are stuck going back to using excel spreadsheets and doing double work and unable to rely on a database that we pay for the top of the line features.

Tracy
  • Industry: Nonprofit Organisation Management
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
3
Features
1
Ease of Use
3
Customer Support
5

4.0
Reviewed on 18/10/2023

Great for managing renewals, not useful for team overall

One of the main reasons we wanted to a CRM to track a schools participation doesn't really work. We are considering other platforms that might be able to offer this.

Pros

Since switching to Neon processing membership renewals has been a million times easier. I can see easily how may years someone has been a member, what they have paid, the tier they should be at and I can easily communicate all this when their membership expires. Folks can easily become members through our site as well. Membership retention has been successful and my job has been easier.

Cons

I had hoped that with the eventbrite integration that I could go to a school and see everyone who had participated in a program. We do not offer individual memberships, but that is the only way that neon is set up. I want to be able to see how a school is using their membership through program participation year to year, but it is still impossible to run a report or see this easily. For this reason and many others, nobody on my team is using the platform. I looked and nobody had logged in for years! I have deemed it a non-useful tool for this reason.

Amanda
  • Industry: Nonprofit Organisation Management
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1.0
Reviewed on 31/01/2024

Started good and now terrible

Pros

The company was good when we first started using it several years ago. It is now a larger company that seems to value profit over happy clients.

Cons

Too expensive for what is included, horrible customer support, may take over a week to respond.

Response from Neon One

Hi Amanda, thanks for your honest review. We have certainly grown, and as a result of that growth, we have expanded our customer support team since you left your review. This expansion has resulted in shorter response times. Feedback like yours helps us improve, so thanks again.

Regards,
Anna from Neon One

Replied 25/09/2024
Wade
  • Industry: Fine Art
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

5.0
Reviewed on 14/12/2023

I love Neon!

Pros

Ease of use. I am not the most tech savvy person as my training and expertise is in the arts. I find Neon easy to use. If I have a question about something, I can usually just Google it and find what I need.

I would recommend this system to other arts organizations.

Cons

Reports. I struggle with running accurate reporting.

Response from Neon One

Hey Wade, thank you so much for your review! Glad to hear that you've found Neon CRM easy to use. For more support around running reports, try checking out some of the resources in the collection of Support Center articles (https://support.neonone.com/hc/en-us/sections/4407397872013-Reporting). Thanks again :)

Replied 20/12/2023
Karen
  • Industry: Broadcast Media
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 1/09/2023

Neon CRM has Been so Beneficial for Our Company

I feel very confident using Neon. It has been a good fit for us, in tracking donors and maintaining their record of giving. Many are monthly donors, that are utilizing the e-check and credit card features on a recurring basis. We have seen growth in our fan base, and it is reflected in the financial support that we can see in Neon's documented record-keeping.

Pros

We are able to track the giving of our supporters, and respond with receipt of acknowledgement.We can generate reports for specific campaigns and donor demographics.

Cons

We have not utilized the QuickBooks integration that is offered. Would like to see more guidance on how to incorporate that . Also, duplicating records are not always "caught" ... it can be tedious detecting them. (Like a first name must match exactly- i.e: Tom Jones will not match Thomas Jones, etc.)

Response from Neon One

Hey Karen, thanks for this glowing review! We always love hearing how Neon CRM helps our customers feel confident in the work they're doing! For more information on the Quickbooks integration, take a look at the support article I linked here. There are a few recommended articles attached as well, these may be helpful if you decide to explore the QB integration further!

https://support.neonone.com/hc/en-us/articles/4412164668301-Using-the-QuickBooks-Integration

Replied 5/09/2023
Adrienne
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3

4.0
Reviewed on 18/10/2023

Duplicate accounts

I have had good experience overall. Please fix the issue of creating duplicate account with the same email addresses!!

Pros

it has great features for registration of classes, except for the duplicate accounts that can be created by a single user with the same email address.

Cons

I do not like that customers/donors can set up an unlimited number of accounts in the system with the same email address. I can't think of any company that allows this. If you register with the same email, it should tell them that they already have an account and to recover their account with a password reset and not allow for duplicate accounts. Not having this feature creates a lot of work for the back end user. It would not seem to be very difficult to fix this issue.

Clifford
  • Industry: Environmental Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Features
2
Ease of Use
3
Customer Support
2

3.0
Reviewed on 6/12/2023

Used to Salesforce, new to Neon

Positive, but I think we could improve its effectiveness for our overall operations.

Pros

Simple display. Lots of potential, seems.

Cons

I don’t have enough experience to properly answer. Still learning.

Response from Neon One

Hey Clifford, thanks for taking the time to leave us a review!

Replied 7/12/2023
Jennifer
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 5/09/2023

Neon CRM

Pros

Neon makes tracking our donors and donations easy. I also love the custom forms we can make for different fundraisers.

Cons

Not a huge issue, but sometimes customer service can be slow, but ultimately they have always been able to fix my issues.

Response from Neon One

Hey Jennifer, thanks for your insights here! Glad to hear that our custom reports have been useful for you and that Neon CRM has helped with tracking your donors and donations. Thanks again :)

Replied 7/09/2023
Michael
  • Industry: Nonprofit Organisation Management
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 7/09/2023

Neon is terrific

newsletter with ease, event/activity registration.

Pros

We've been using neon for a range of operations, including newsletter, developing a data base, event registration. The support, Carlos, has been terrific, very patient man.

Cons

Like with everything it takes time to learn, so that, I will have to learn all of the functionalities over time.

Response from Neon One

Hey Michael, thank you for taking the time to leave us a review! We're glad that Neon CRM has been useful for your team around your newsletter, developing your database, and event registration. Thanks again!

Replied 11/09/2023
Grace
  • Industry: Philanthropy
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5.0
Reviewed on 26/09/2023

No Title

Pros

It is easy to use. All of our constituents find it easy to use

Cons

Canceling registrations and events not sure how to do that or if it is possible

Response from Neon One

Hey Grace, thanks for the feedback, we appreciate you taking the time to leave us a review :)

Replied 18/10/2023
Christine
  • Industry: Nonprofit Organisation Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
1

4.0
Reviewed on 30/04/2021

NeonCRM: A solid decade by need to move forward

We've been using NEON for over 10 years. It has been a solid, reliable performer. We have grown from $150k to over $1M in fundraising, and NEON has supported that growth (although it is not able to make mass changes to old data as we have better understand/refine how we track donations). Although NEON has incorporated some enhancements and improvements to the user experience recently, overall they have been slow to change, and customer support is not very responsive. Support for household roll-up (including family funds/DAV) has become critical to our organization, requiring us to seek other software solutions.

Pros

Solid basic constituent and donation management. Reliable - service is rarely down or unacceptably slow. Interface is relatively easy to use for anyone with good software sensibilities (a simpler view would be helpful for less techy BOD members).

Cons

Householding support with regards to donations roll-up is very poor. Reporting, while flexible and seemingly comprehensive, often requires export and external manipulation to get what we want. Organization is not responsive to customer requests - with popular suggestions in forum going unaddressed for years.

Response from Neon One

Hello Christine. We're happy to hear how much success your organization has had fundraising through Neon CRM over the past 10 years, but we're sad to see you go. Your feedback regarding how and why you're switching to another CRM is extremely insightful in helping us grow, and help us learn which features are most important to our customers. Thank you so much for leaving your review!

Replied 5/05/2021
Verified Reviewer
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
2

4.0
Reviewed on 23/09/2019

Gets the job done

I used NeonCRM daily to manage memberships, events, and programming for a small nonprofit.

Pros

NeonCRM has a decent amount of tools for automating processes and you can store most of the information you'll need about members/clients. If you/your company don't want to do webdesign, they'll set up a website for you. Kind of a one-stop shop.

The Neon forum has good information for finding workarounds when you have issues.

Cons

NeonCRM's branding is that they're building software for nonprofits since they come from a nonprofit background. Cool idea, but I'd rather use a CRM built by software engineers.

There is no easy way to integrate Neon events with a calendar on a webpage. The default is a list of events in chronological order. If you have a lot of events, repeat events, or events with different categories or audiences, this is not a good way to display the information. My team had to custom code a calendar widget that integrates with NeonCRM.

The UI is not intuitive, which is fairly typical for CRM software but given that NeonCRM was built so much more recently than other major players in the CRM landscape, I expect a bit more. It is clunky.

After the initial setup and launch, it felt like Neon wanted nothing to do with us. Their customer service approach is designed to limit how much you contact them and make it feel costly.

I was not on the team that chose NeonCRM, but I'd have strongly considered a competing CRM like WildApricot or even Salesforce.

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