---
description: Review of Help Sumo Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Help Sumo | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Online Help Desk Software](/directory/3529/online/software) > [Help Sumo](/software/31157/help-sumo)

# Help Sumo

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> Help Sumo is a cloud-based help desk system suitable for all industries and businesses of all sizes. It offers key help desk functionality such as email ticketing, live chat, a self-service portal and service-level agreement (SLA) policy management.


Help Sumo’s email ticketing module allows users to reply, change, print and resolve multiple emails at once with triaging and mass action features. Email merging, cloning, splitting and smoothing are also offered. Emails are automatically monitored to determine ticket frequency and question type, which can help users to develop a knowledge base.


Users can build customized FAQs and knowledge bases. Help Sumo tracks the articles clients use, as well as questions that are not answered by available articles. It also offers tools to create a self-service help desk for clients. Users can also document SLAs and distribute them to clients.


Help Sumo is available on a per agent per month basis.
> 
> Verdict: Rated **5.0/5** by 15 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 15 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Help Sumo

## Commercial Context

- **Starting Price**: US$14.99
- **Pricing model**:  (Free version available) (Free Trial)
- **Pricing Details**: 4 pricing tiers ($19, $29, $49, $79) dependent upon features.
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Alerts/Escalation
- Knowledge Base Management
- Real-Time Chat
- Self Service Portal
- Social Media Integration
- Ticket Management

## Support Options

- Chat

## Category

- [Online Help Desk Software](https://www.softwareadvice.co.nz/directory/3529/online/software)

## Related Categories

- [Online Help Desk Software](https://www.softwareadvice.co.nz/directory/3529/online/software)
- [Help Desk Software for Schools](https://www.softwareadvice.co.nz/directory/3857/schools/software)
- [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software)

## Alternatives

1. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4072 reviews)
2. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3408 reviews)
3. [Milvus](https://www.softwareadvice.co.nz/software/246233/milvus) — 4.8/5 (298 reviews)
4. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1753 reviews)
5. [BeyondTrust Remote Support](https://www.softwareadvice.co.nz/software/127126/bomgar) — 4.6/5 (2009 reviews)

## Reviews

### "Easy and cost-effective support system" — 5.0/5

> **Verified Reviewer** | *16 February 2019* | Marketing & Advertising | Recommendation rating: 8.0/10
> 
> **Pros**: Help Sumo is a perfect support system for startups, bloggers, and small businesses. It offers you with almost everything that you’d get from a big support system like Zendesk but it is way too cheap.
It offers email ticketing, live chat, self-service, data encryption, unlimited storage, and much more.
The best part is that it is a hosted helpdesk tool which makes it a perfect choice for small businesses.
> 
> **Cons**: It needs regular updates and the team needs to add more advanced features that are suitable for medium-sized businesses.
> 
> An easy-to-use and cost-effective helpdesk solution that you can use without any training.

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### "Impressive and Reliable Approach for Customer Enhancement" — 5.0/5

> **Gangadhar** | *9 May 2024* | Entertainment | Recommendation rating: 9.0/10
> 
> **Pros**: Help Sumo creates a dynamic option, that allows firms to have a navigable customer control and listen to their customers.
> 
> **Cons**: Help Sumo gives a powerful aspect of communication, and help is well shared.

-----

### "Conventional Approach for Customer Help" — 5.0/5

> **Gestione** | *6 May 2024* | Maritime | Recommendation rating: 9.0/10
> 
> **Pros**: Help Sumo makes the process of ticket building effective, and there are helpdesk solutions that are immediate.
> 
> **Cons**: Help Sumo is flawless, and impeccable in making all businesses functional.

-----

### "Intelligent Customer Help for Businesses" — 5.0/5

> **Annex** | *30 April 2024* | Medical Practice | Recommendation rating: 9.0/10
> 
> **Pros**: Help Sumo makes ticketing the best organization form to manage issues that customers have.
> 
> **Cons**: Help Sumo has captured every customer request and answers are timely and no mistake.

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### "Very flexible and makes managing a lot of support data easy" — 5.0/5

> **selva** | *11 July 2014*
> 
> Help sumo allows us to manage a ton of support, developer and product backlog data in one place and is very open ended so that we can add whatever data we see fit. It has made it possible to run a lean support team while experiencing large company growth and not let anything go overlooked.  We switched to their help center for all product documentation, which was much easier than building out our own site, and it allows for quick addition of new content. Also, helpsumo as an organization is very receptive of feedback and will turn around and build what people ask for. They truly listen to customers.

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/31157/help-sumo)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/help-desk/help-sumo-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/31157/help-sumo> |
| en-GB | <https://www.softwareadvice.co.uk/software/31157/help-sumo> |
| en-IE | <https://www.softwareadvice.ie/software/31157/help-sumo> |
| en-NZ | <https://www.softwareadvice.co.nz/software/31157/help-sumo> |

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