--- description: Review of Ybug Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Ybug | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Bug Tracking Software](/directory/4721/bug-tracking/software) > [Ybug](/software/311499/ybug) # Ybug Canonical: https://www.softwareadvice.co.nz/software/311499/ybug Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/311499/ybug?page=2) > Ybug serves as a visual bug reporting and feedback mechanism. This tool enables website users to capture screenshots, annotate them, and send bug reports directly to development teams. It automatically collects crucial debugging data such as the operating system, browser, URL, and console errors. Ybug is tailored to meet the needs of product managers, developers, testers, and others involved in the web development process. Ybug is compatible with a wide range of applications, facilitating the collection of visual bug reports and user feedback directly into the project management tools that development teams commonly use. It is designed to fit smoothly into any process. The interface of Ybug is intuitive, making it accessible to all users, even those without technical expertise. Users have the ability to draw, insert arrows, shapes, and text annotations onto screenshots prior to submitting reports. To simplify bug reporting, Ybug provides browser extensions for Chrome, Firefox, and Edge. The tool complies with GDPR and ensures secure data storage in the EU. Furthermore, Ybug can be fully customized to align with the branding of any website it is implemented on. > > Verdict: Rated **4.8/5** by 26 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 26 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Ybug - **Founded**: 2016 ## Commercial Context - **Starting Price**: €29.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Ybug offers a 10-day free trial, so that you can try all the features. No credit dard needed. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Croatian, Czech, English, French, German, Italian, Polish, Portuguese, Russian, Slovak, Spanish, Turkish, Ukrainian - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 210 more ## Features - Activity Dashboard - Audit Trail - Bug Tracking - Bug/Issue Capture - Customizable Fields - Feedback Management - Issue Management - Issue Tracking - Multiple Projects - Project Management - Single Sign On - Task Management - Task Planning - Third-Party Integrations - Ticket Management ## Integrations (21 total) - Asana - Basecamp - Bitbucket - ClickUp - Freshdesk - GitHub - GitLab - Intercom - Jira - Pivotal Tracker - Quire - Redmine - Slack - Teamwork.com - Trello ... and 6 more integrations ## Support Options - Email/Help Desk - Chat ## Category - [Bug Tracking Software](https://www.softwareadvice.co.nz/directory/4721/bug-tracking/software) ## Alternatives 1. [Jira](https://www.softwareadvice.co.nz/software/4315/jira) — 4.4/5 (15312 reviews) 2. [GitHub](https://www.softwareadvice.co.nz/software/397820/github) — 4.8/5 (6155 reviews) 3. [TestMu AI](https://www.softwareadvice.co.nz/software/41699/lambdatest) — 4.6/5 (543 reviews) 4. [Mattermost](https://www.softwareadvice.co.nz/software/404256/mattermost) — 4.4/5 (168 reviews) 5. [JIRA Service Management](https://www.softwareadvice.co.nz/software/116349/jira-service-management) — 4.5/5 (763 reviews) ## Reviews ### "Very smooth and helpful" — 5.0/5 > **Kevin** | *14 February 2025* | Internet | Recommendation rating: 10.0/10 > > **Pros**: It's great as a visual feedback tool integrated into the Intercom messenger widget we have on our page. Support is also very prompt and friendly. > > **Cons**: Some of the instructions for first install could be even clearer but with the friendly support it was no issue. > > Very smooth and helpful. Has all the features we need. ----- ### "Tried every other feedback widget - Ybug is the clear winner" — 5.0/5 > **Rodrig** | *22 October 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I run a software development agency and I've tried every other feedback tool out there - Ybug is the clear winner. It will offer all the critical features that you need. If it doesn't, the Ybug team is the most responsive I've seen and you can rest assure they'll add it if you ask them. :) > > **Cons**: Nothing really - it gets the job done well and reliably every single time. The only super small thing I'd see as a downside not having a guest mode for clients to come view reported feedback, but Ybug connects to most PM tools where our clients are already in. ----- ### "Simple to set up" — 4.0/5 > **Ben** | *31 March 2021* | Railroad Manufacture | Recommendation rating: 4.0/10 > > **Pros**: Easy to set up, and the integrations with Github and other providers are smooth. > > **Cons**: There were a few usability bugs like users reporting their cursor disappearing (black on black) during the screenshot and whatnot. It's tough having a feedback tool with no clear way of providing feedback on it. ----- ### "Great software for visual bug reporting\!" — 5.0/5 > **Noah** | *4 September 2023* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: We use it daily to help client capture feedback and send this feedback directly to our project management tool basecamp. > > **Cons**: Nothing, to be honest. It does everything we need. ----- ### "Ybug is a great feedback gathering tool" — 5.0/5 > **Jakub** | *30 November 2022* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: Ybug is as easy to use as it was to deploy and customize for our app. It made reporting bugs, suggestions, and opinions much easier, streamlined, and organized.So far we only tested the integration with Slack, which went very smoothly, and we're looking forward to using more integrations, especially with JIRA. > > **Cons**: As mentioned before, the only thing we're missing is being able to set our own ticket statuses to better match our process. I expect it could be solved by integrating with e.g. JIRA, but it would be great if we could customize it in Ybug directly.The restriction for 1 integration per project in the Basic plan is really limiting. > > Overall it's working great so far, though we haven't been using it very long. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/311499/ybug?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/311499/ybug) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data