About Vtiger CRM

Vtiger CRM offers a single, unified CRM for sales, customer support and marketing teams. Vtiger CRM can be used across the entire customer lifecycle, and it allows marketing teams to capture and nurture leads, sales teams to score, track and close resulting deals and support teams to access complete customer history and provide support. Key features include web forms, email and SMS campaigns, lead scoring, sales insights, appointment scheduling, approvals, team mailbox, document tracking, automated workflows, work orders, inventory management, case routing, surveys and project management. All customer data is stored in a single database that offers a unified view for marketing, sales and support teams. The system can be customized to suit the needs and preferences of the business. 24/5 customer support is offered via phone email, and chat.
Vtiger CRM Software - Vtiger CRM Sales insight
Vtiger CRM Software - Vtiger CRM Forecasting
Vtiger CRM Software - Vtiger CRM Settings page
Vtiger CRM Software - Vtiger CRM Email templates
Vtiger CRM Software - Vtiger CRM Appointment pages
Vtiger CRM Software - Vtiger CRM Record summary view
Vtiger CRM video
Vtiger CRM Software - Vtiger CRM Sales insight - thumbnail
Vtiger CRM Software - Vtiger CRM Forecasting - thumbnail
Vtiger CRM Software - Vtiger CRM Settings page - thumbnail
Vtiger CRM Software - Vtiger CRM Email templates - thumbnail
Vtiger CRM Software - Vtiger CRM Appointment pages - thumbnail

Vtiger CRM pricing

Vtiger CRM has a free version and offers a free trial. Vtiger CRM paid version starts at US$42.00/month.

Starting Price:
US$42.00/month
Free Version:
Yes
Free trial:
Yes

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Vtiger CRM Reviews

Feature rating

Value for Money
4.5
Functionality
4.2
Ease of Use
4.1
Customer Support
4.2
5 reviews of 336 View all reviews
AnnA
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 22/04/2019

Saved my working life!

I own and run 2 companies, one together with a good friend and she has also one more company. Since we started in 2010/2011 we have been working more and more closely together and when starting to use Vtiger in… think 2013…. We share all our business information in Vtiger.

This gives our small companies a great advantage and brings security to our customers. Sometime in 2014 I got sick and started to get more and more fatigued and in the end of November 2017 I was diagnosed with ME/CFS. This means my head get tired and I have problems remember things and plan my work. Without Vtiger I would have had to stop working. No, it is really the truth! From the start we have created new modules, new checklists, new ways of project management because we wanted to hire more people and wanted them to work like we do. We have modules for customer updates of Wordpress sites, for SEO management and for support.

We haven’t hired a lot of people but all these adapted workflows is now an enormous help due to my cognitive issues. I can still work, not as much as before but still working. So, thank you Vtiger!

Pros

Its ADAPTABLE!
On the first look you might get surprised of all the functions but when you start using it you will realize there are even more functions and you will love it. I do realize that if you want a CRM, support system or project management and do not want to adapt anything to your organization - then the Vtiger might not be for you. But I have never worked with a system that I didn't want to adapt.

There is always some process, some pipeline that you do different than other businesses and I was so happy when I found out that I could make the Vtiger – to be my system – adapted for my needs. And I love the fact that even if we are small companies, we get good support from Vtiger.

Cons

Well actually the fact that is so adaptable and still very powerful do requires that you think and plan before you start to create new pipelines, modules. Because there are so many functions that you can create a module that serves even the most complicated process. And so even if you can make anything – take the time so write done and plan the process.

Juerg
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 9/10/2019

Best for money

We have introduced vtiger from the decision date in rolling planning. This enabled us to cover 90% of our needs within a very short time (less than 1 month). An unequalled value, which I was not able to realize with other solutions.

Pros

- functionality
- customizability
- stability

Cons

- often many clicks to the destination
- many open windows
- restricts clarity

Reasons for Choosing Vtiger CRM

We have introduced vtiger from the decision date in rolling planning. This enabled us to cover 90% of our needs within a very short time (less than 1 month). An unequalled value, which I was not able to realize with other solutions.

Reasons for Switching to Vtiger CRM

- best price and performance ratio - rapid implementation - simple user guidance - little user training necessary - variety of functions
Thomas
  • Industry: Industrial Automation
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
4

3
Reviewed on 25/10/2019

QTE Training likes VTiger

See section pros

Pros

one of the most reasons was the accessibility of the data from wheresoever, that'S absolutely given. Another one is the Independence from Software-Systems. We are using MS and also Apple-Systems, no Problem.
Helpful is also the VT 360 App. whereever you are, and you spare time, just check for a customer or also call via mobile. the inside Team will see your activities immediately. Information that Counts.

Cons

The Adoption of the System towards some specific needs is somewhat poore. no custom Buttons available, the print-templates Editor is poor on formating and sometimes you also Need a work around for list variables to be shown.
It should have a customize package as from VT-Experts provided for teh serverbased solution (https://www.vtexperts.com/)

Alternatives Considered

SugarCRM

Reasons for Choosing Vtiger CRM

Salesforce was to expensive for the small Business we are on

Switched From

Salesforce Sales Cloud

Reasons for Switching to Vtiger CRM

Cloud based System, pricing, easy maintainable
Sander
  • Industry: Luxury Goods & Jewelry
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
3
Customer Support
3

4
Reviewed on 25/10/2019

Great value for money, great customization options

We realised a big added value but for some issues the development time takes quite long.

Pros

The modularity. You can mix and match modules as you see fit. You can build a great variety of workflows for different teams to work together on a centralized, highly customized build.

Cons

There is a lot of freedom on pretty much everything, except from some vital funcitonalities missing from some modules and some modules contain 'standard' settings that you cant work around. Two examples, the Mailroom module can only update some types of records. It can create contacts but can not update contacts. The quote module for instance can only work once your inventory is in vTIger. It doesn't allow you much customization.

Alternatives Considered

Salesflare, Salesforce Sales Cloud and HubSpot CRM

Reasons for Switching to Vtiger CRM

Peer recommendation, versatility, low cost, wide range of options
Richard
  • Industry: Internet
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 3/12/2020

One of the best!

We adapt CRM to our recruitment process and we install also VTiger to manage our prospect and sales department. All's just perfect!

Pros

- Easy to configure
- Easy to modify
- Easy to use
- Easy to adapt to your need
- Complete software

Cons

- The email template could be more complete with more design

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